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Mindbody vs vcita Comparison
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Good recommendations?
Overview
Mindbody offers business management software for spas, salons, gyms, wellness practitioners and other class and appointment-based businesses.
vcita is an all-in-one business management app designed with small businesses in mind, helping you manage your clients, schedule,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
Starting from
139
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
35
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
4.0
2.8K
1.3K
763
342
135
232
- Value for money
- Ease of use
- Features
- Customer support
83%
would recommend this appPros
Excellent support at deployment stage; good customer service response times; very friendly staff; used to be market leaders; possibly good functionality but only available at premiums packages.
I liked the brand recognition and all the features available for business intelligence. We were glad to have the Livestream option available for classes.
I recommend Mindbody for most of my beauty & wellness clients -- it offers an all-in-one platform that is tailored to their needs, and is extremely user friendly.
Pros
I loved that all of the scheduling and finance management was transferred online, as this administration side 2as a part of the business that I wasn't enjoying, but was also taking a lot of time.
Robust, all inclusive system, with outstanding customer support.
I love the simplicity and functionality of this product.
Cons
The customer service is TERRIBLE, the subscription is VERY expensive (not to mention it changes almost every year), and it is the WORST to set up correctly.
Awful company and system. I have been a customer of mindbody for 4 years now and their level of customer service has got worse and worse and their prices have only increased.
I have contacted them when I was charged more than once and it took forever to talk to someone. After speaking with a representative the problem was not fixed.
Liz E.
Cons
This avoids many internal developments that are often inefficient or very costly.
No Vcita no business for me. They have no live support, I've hated this from day 1.
You cannot delete appointments made in error nor can you 'actually' delete contacts.
Michelle D.
Key features
- Total features128
- 2-Way Messaging
- ACH Payment Processing
- API
- Access Controls/Permissions
- Accounting
- Activities Booking
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Assessment Management
- Attendance Management
- Attendance Tracking
- Automated Responses
- Automated Scheduling
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Batch Processing
- Bill Payment
- Billing & Invoicing
- Billing Portal
- Booking Management
- Booking Notes
- Booth Rental Management
- Business Card/Badge Scanning
- Business Coaching
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Management
- Campaign Scheduling
- Candidate Profiles
- Capacity Management
- Care Summaries
- Case Management
- Channel Management
- Chat/Messaging
- Class Management
- Class Registration
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Profiles
- Clinical Notes
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commission Management
- Communication Management
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Costume Management
- Credit Card Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customer Management
- Customer Mobile App
- Customer Statements
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Debit/Credit Card Processing
- Dispatch Management
- Document Management
- Document Storage
- Drip Campaigns
- Due Date Tracking
- Dues Management
- EMR/EHR
- Electronic Payments
- Electronic Signature
- Email Campaign Management
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Email Tracking
- Employee Management
- Employee Scheduling
- Enrollment Confirmation
- Estimating
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Exercise Library
- Facility Scheduling
- Faculty/Staff Management
- File Management
- File Sharing
- File Storage
- Financial Management
- Fitness Plan
- For Accountants
- For Barbershops
- For Carpet Cleaners
- For Dance Studios
- For Group Therapy
- For Gyms
- For Handyman Industry
- For Healthcare
- For Mac Devices
- For Martial Arts
- For Medical Purposes
- For Medical Spas
- For Mental/Behavioral Health
- For Physical Therapy
- For Plumbing Industry
- For Real Estate
- For Salons and Spas
- For Small Businesses
- For Startups
- For Yoga/Pilates Studios
- For iPad Devices
- GDPR Compliance
- Gift Card Management
- Group Registration
- Group Reservations
- Group Scheduling
- HIPAA Compliant
- Healthcare Compliance
- Hourly Billing
- Image Library
- In-Person Payments
- In-person Trainer
- Intake Management
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Item Management
- Job Management
- Job Scheduling
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Lesson Notes
- Life Coaching
- List Management
- Live Chat
- Loyalty Program
- Maintenance Scheduling
- Marketing Automation
- Mass Texting
- Medical Billing
- Meeting Management
- Member Communication
- Member Database
- Member Directory
- Member Management
- Member Portal
- Member Types
- Membership Management
- Membership Renewals
- Message Personalization
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Coupons
- Mobile Optimization
- Mobile Payments
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multi-Location
- Multi-Period Recurring Billing
- Multi-Physician
- Multi-Provider Practice
- Multiple Payment Options
- Multiple User Accounts
- No-Show Tracking
- Nutrition Program
- On Call Scheduling
- One-to-One Messaging
- Online Booking
- Online Classes
- Online Invoicing
- Online Payments
- Online Registration
- Online Scheduling
- Online Trainer
- Onsite Registration
- Parent Portal
- Parent/Student Portal
- Partial Payments
- Patient Communications
- Patient Engagement
- Patient Intake
- Patient Management
- Patient Portal
- Patient Records Management
- Patient Scheduling
- Payment Collection
- Payment Collection in the Field
- Payment Processing
- Payment Reminders
- Payroll & Commissions
- Payroll Management
- Performance Metrics
- Physician Management
- Physician Scheduling
- Point of Sale (POS)
- Practice Management
- Preview Functionality
- Process/Workflow Automation
- Progress Notes
- Progress Tracking
- Project Billing
- Promotions Management
- Proposal Management
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Rate Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Receivables Ledger
- Records Management
- Recurring Appointments
- Recurring Invoicing
- Recurring/Subscription Billing
- Referral Tracking
- Refund Management
- Registration Management
- Reminders
- Remote Treatment Planning
- Reporting & Statistics
- Reporting/Analytics
- Rescheduling
- Resource Scheduling
- Retail Inventory Management
- Role-Based Permissions
- Room Booking
- SMS Marketing
- SMS Messaging
- SMS Reminders
- SOAP notes
- Sales Pipeline Management
- Sales Reports
- Sales Tax Management
- Scheduled Messaging
- Scheduling
- Score Tracking
- Search/Filter
- Secure Data Storage
- Secure Login
- Secure Messaging
- Segmentation
- Self Check-In/Check-Out
- Self Payment
- Self Service Portal
- Shared Contacts
- Social Media Integration
- Sport Coaching
- Staff Management
- Status Tracking
- Student Management
- Task Management
- Task Scheduling
- Tax Calculation
- Team Calendars
- Team Management
- Team Notes
- Template Management
- Territory Management
- Therapy Notes
- Third-Party Integrations
- Time & Expense Tracking
- Training Management
- Transaction History
- Treatment Packages
- Treatment Planning
- Two-Way Audio & Video
- Two-Way Communication
- User Management
- Video Conferencing
- Video Consultations
- Virtual Meetings
- Visitor Management
- Wait List Management
- Website Integration
- Website Management
- Work Order Management
- Workflow Management
- eCommerce Management
- Total features278
- 2-Way Messaging
- ACH Payment Processing
- API
- Access Controls/Permissions
- Accounting
- Activities Booking
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Assessment Management
- Attendance Management
- Attendance Tracking
- Automated Responses
- Automated Scheduling
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Batch Processing
- Bill Payment
- Billing & Invoicing
- Billing Portal
- Booking Management
- Booking Notes
- Booth Rental Management
- Business Card/Badge Scanning
- Business Coaching
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Management
- Campaign Scheduling
- Candidate Profiles
- Capacity Management
- Care Summaries
- Case Management
- Channel Management
- Chat/Messaging
- Class Management
- Class Registration
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Profiles
- Clinical Notes
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commission Management
- Communication Management
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Costume Management
- Credit Card Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer History
- Customer Management
- Customer Mobile App
- Customer Statements
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Debit/Credit Card Processing
- Dispatch Management
- Document Management
- Document Storage
- Drip Campaigns
- Due Date Tracking
- Dues Management
- EMR/EHR
- Electronic Payments
- Electronic Signature
- Email Campaign Management
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Email Tracking
- Employee Management
- Employee Scheduling
- Enrollment Confirmation
- Estimating
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Exercise Library
- Facility Scheduling
- Faculty/Staff Management
- File Management
- File Sharing
- File Storage
- Financial Management
- Fitness Plan
- For Accountants
- For Barbershops
- For Carpet Cleaners
- For Dance Studios
- For Group Therapy
- For Gyms
- For Handyman Industry
- For Healthcare
- For Mac Devices
- For Martial Arts
- For Medical Purposes
- For Medical Spas
- For Mental/Behavioral Health
- For Physical Therapy
- For Plumbing Industry
- For Real Estate
- For Salons and Spas
- For Small Businesses
- For Startups
- For Yoga/Pilates Studios
- For iPad Devices
- GDPR Compliance
- Gift Card Management
- Group Registration
- Group Reservations
- Group Scheduling
- HIPAA Compliant
- Healthcare Compliance
- Hourly Billing
- Image Library
- In-Person Payments
- In-person Trainer
- Intake Management
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Item Management
- Job Management
- Job Scheduling
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- Lesson Notes
- Life Coaching
- List Management
- Live Chat
- Loyalty Program
- Maintenance Scheduling
- Marketing Automation
- Mass Texting
- Medical Billing
- Meeting Management
- Member Communication
- Member Database
- Member Directory
- Member Management
- Member Portal
- Member Types
- Membership Management
- Membership Renewals
- Message Personalization
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Coupons
- Mobile Optimization
- Mobile Payments
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multi-Location
- Multi-Period Recurring Billing
- Multi-Physician
- Multi-Provider Practice
- Multiple Payment Options
- Multiple User Accounts
- No-Show Tracking
- Nutrition Program
- On Call Scheduling
- One-to-One Messaging
- Online Booking
- Online Classes
- Online Invoicing
- Online Payments
- Online Registration
- Online Scheduling
- Online Trainer
- Onsite Registration
- Parent Portal
- Parent/Student Portal
- Partial Payments
- Patient Communications
- Patient Engagement
- Patient Intake
- Patient Management
- Patient Portal
- Patient Records Management
- Patient Scheduling
- Payment Collection
- Payment Collection in the Field
- Payment Processing
- Payment Reminders
- Payroll & Commissions
- Payroll Management
- Performance Metrics
- Physician Management
- Physician Scheduling
- Point of Sale (POS)
- Practice Management
- Preview Functionality
- Process/Workflow Automation
- Progress Notes
- Progress Tracking
- Project Billing
- Promotions Management
- Proposal Management
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Rate Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Receivables Ledger
- Records Management
- Recurring Appointments
- Recurring Invoicing
- Recurring/Subscription Billing
- Referral Tracking
- Refund Management
- Registration Management
- Reminders
- Remote Treatment Planning
- Reporting & Statistics
- Reporting/Analytics
- Rescheduling
- Resource Scheduling
- Retail Inventory Management
- Role-Based Permissions
- Room Booking
- SMS Marketing
- SMS Messaging
- SMS Reminders
- SOAP notes
- Sales Pipeline Management
- Sales Reports
- Sales Tax Management
- Scheduled Messaging
- Scheduling
- Score Tracking
- Search/Filter
- Secure Data Storage
- Secure Login
- Secure Messaging
- Segmentation
- Self Check-In/Check-Out
- Self Payment
- Self Service Portal
- Shared Contacts
- Social Media Integration
- Sport Coaching
- Staff Management
- Status Tracking
- Student Management
- Task Management
- Task Scheduling
- Tax Calculation
- Team Calendars
- Team Management
- Team Notes
- Template Management
- Territory Management
- Therapy Notes
- Third-Party Integrations
- Time & Expense Tracking
- Training Management
- Transaction History
- Treatment Packages
- Treatment Planning
- Two-Way Audio & Video
- Two-Way Communication
- User Management
- Video Conferencing
- Video Consultations
- Virtual Meetings
- Visitor Management
- Wait List Management
- Website Integration
- Website Management
- Work Order Management
- Workflow Management
- eCommerce Management
Integrations
- Total integrations37
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Total integrations35
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
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