SurveyLab vs CustomerHero

Google Forms

SurveyMonkey

Sogolytics

Cognigy.AI

charles

Stonly

Compare SurveyLab and CustomerHero based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to registration forms.

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

The leading experience management platform for organizations of all sizes that seamlessly automates data collection and analysis.

SurveyLab is professional online survey software for any size of business, non-government organizations and professionals. SurveyLab is an online survey tool that facilitates custom survey creation, automates the response collection process, and provides real-time reporting and analytics.

360 Degree Feedback

Access Controls/Permissions

Alerts/Notifications

Annotations

Anonymous Feedback

Assessment Management

Autofill

Automatic Grading

Benchmarking

Campaign Management

CES Survey Structure

Churn Management

Collaboration Tools

Commenting/Notes

Communication Management

Complaint Monitoring

Conditional Logic

CSAT Survey Structure

Customer Database

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Collection

Data Import/Export

Data Visualization

Drag & Drop

Email Distribution

Email Management

Email Marketing

Email Reminders

Event Triggered Actions

Face-to-Face

Feedback Management

Forms Creation & Design

Full Text Search

Individual Development Plans

Live Results Sharing

Mixed Methods Research

Mobile Access

Mobile Survey

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Multimedia Support

Multiple Question Types

Multiple User Accounts

Negative Feedback Management

NPS of Customers

NPS of Employees

NPS Survey Structure

Offline Access

Offline Response Collection

Online Polling

Online Tests

Panel Management

Paper-Based

Performance Metrics

Presentation Tools

Progress Tracking

Pulse Surveys

Q&A Management

Qualitative Comparative Analysis

Quantitative Analysis

Question Branching

Question Library

Question Piping

Quizzes

Randomization

Rater Selection

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting & Statistics

Reporting/Analytics

Response Quotas

Response Validation

Search/Filter

Segmentation

Self Assessment

Self Service Portal

Single Sign On

Site Intercept Survey

Skip Logic

SMS Messaging

Social Media Integration

SSL Security

Statistical Analysis

Support Audio/Images/Video

SurveyLab

Android

Linux

Web-based

Windows

iPad

iPhone

Developer

Quite frankly this is the best solution I came across so far. This tool is easy to utilize and the surveys are perfectly customized to mobile devices.

Head of North America

They were fantastic about working with us to deliver projects within our budgets, and offered the most competitive pricing of any provider we talked to.

Director Strategic Alliances & Projects

Great value for money thanks ease of use and ease of multilanguage setup/translation.

They most i like about Mysurveylab is that they allow you to create a survey very easily and their support team is very responsive.

System Director

The survey designer was very easy to use and I especially like how the matrix question formatting looks. From a user perspective, the mobile experience is great.

The robust of the platform, API integration and good capabilities to c8stom surveys.

Student

It's clean, user-friendly, and professional from both the front and back end. Surveys can be created in different languages (such as Chinese) which is very helpful.

Freelancer

I was searching for a choice to Google Structures, in order to champion from the group, and MySurveyLab worked effectively.

Business consultant

Excellent  software supported by good customer service.

Executive Director Service Delivery

The software was quickly adopted by our agents and the supervision was made easy because of the great backend structure.

Insight Director

Great bit of kit, good alternative to Surveymonkey.

No automatic saving of changes that can be forgotten.

patient care coordinator

I appreciate the ease of use while using survey lab and the accurate results provided.

School Lab Technician

Was looking for an alternative to Google Forms, so as to standout from the crowd, and MySurveyLab did a great job.

Graphic Designer

I am a poor student so I can't afford the full version yet.

I had small problem with question number manipulation, it is manageable but took some time. Beside that I do not see any cons.

I have a great experience of use and our customers too. We don't have problem with the availability, we can to implement surveys for different uses cases, personalizations and integrations.

I can't find any cons except it' only sometimes hard to find some features.

SurveyLab screenshot: List of surveys

SurveyLab screenshot: Survey example

SurveyLab screenshot: Custom skins

SurveyLab screenshot: Mobile optimized surveys

SurveyLab screenshot: Thank you page with redirection

SurveyLab screenshot: Search surveys

SurveyLab screenshot: Question types

SurveyLab screenshot: Custom answer fields

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

Activity Dashboard

AI/Machine Learning

Charting

Customer Experience Management

Dashboard Creation

Data Capture and Transfer

Data Security

Data Synchronization

Employee Engagement

Employee Onboarding

Engagement Tracking

For Mobile

For Websites

Forms Management

Interactive Content

Issue Tracking

Keyword Tracking

Monitoring

Multi-Device Support

Problem Area Alerts

Real-Time Updates

Secure Data Storage

Sentiment Analysis

Survey Builder

Survey/Poll Management

Surveys & Feedback

Tagging

Template Management

Text Analysis

CustomerHero

Sales Manager

Its commitment to excellence, combined with its user-friendly interface and exceptional customer support, make it a top choice in the market.

Commercial Director

What I like most is full set of needed functionality, ease of use with no need for any kindo of training, attractive price, great support and the fact, that they listed to our needs.

Sales and Marketing Manager

As an active user, we are very satisfied with the functionality of the tool and its ease of use.

SurveyLab vs CustomerHero Comparison (2026)

SurveyLab vs CustomerHero Comparison (2026)

SurveyLab

CustomerHero

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives