SurveyLab Pricing, Features, Reviews & Comparison of Alternatives

SurveyLab

Survey software and questionnaire tool

4.86/5 (36 reviews)

SurveyLab overview

What is SurveyLab?

SurveyLab is professional survey software for any size of business, non-government organizations and professionals. SuveyLab is survey tool that facilitates custom survey creation, automates the response collection process, and provides real-time reporting and analytics. Suitable for businesses within market research, customer experience, digital, sales or employee insights, SurveyLab can be used collaboratively for any size team.

SurveyLab understand the power of teamwork and users can work in a team, assign roles and access rights for surveys and tests. The cloud-based app provides HTTPS / SSL surveys encryption, password strength verification, security policy management and event logs so that businesses can track operations on your account and ensure security.

Any type of devices can be used for SurveyLab surveys including pc, laptop, tablet or mobile. Full
responsiveness of surveys enables automatic adaptation to device screen of any proportions. The cloud-based app also supports a range of languages, including right-to-left written languages like Arabic, Hebrew or Persian (Farsi).

21 different question types are available in SurveyLab, including advanced ones like Matrix, NPS / NPS2, rating, upload file, hot spots or heat maps in order to help businesses create custom forms adapted to their needs. Users are able to adjust survey themes to their branding. They can choose survey colours, fonts, buttons to meet business needs. Logos can also be added, as well as redirections and custom survey URL.

With SurveyLab you can analyze survey results in a real-time, create cross-tab reports, compare segments, filter and download results in any format (CSV, Excel, SPSS, PDF, PowerPoint).

SurveyLab provides access to one of the biggest online survey panels, with over 50 million panellist in 80 countries including Cint, Research Now, MyPanelLab and iWadi to deliver the best sample quality.
www.surveylab.com

Pricing

Starting from
$29/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 21 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
SurveyLab screenshot: List of surveysMySurveyLab Tips: Multi-User Management (ENABLE SUBTITLES)SurveyLab screenshot: Survey exampleSurveyLab screenshot: Custom skinsSurveyLab screenshot: Mobile optimized surveysSurveyLab screenshot: Thank you page with redirection SurveyLab screenshot: Search surveysSurveyLab screenshot: Question typesSurveyLab screenshot: Custom answer fieldsMySurveyLab Tips: Working With The Survey Editor (ENABLE SUBTITLES)MySurveyLab Tips: Simple And Fast Data Collection (ENABLE SUBTITLES)

SurveyLab reviews

Excellent
31

Very good
5

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.7
  4.8
Krystian Wasilewski

Perfect tool for academic research

Used daily for free trial
Reviewed 2017-09-22
Review Source: GetApp

Pros
Fast and intuitive user interface allows for an effortless survey creation and speeds up whole process. Very handy data collection possibilities allows to reduce data processing time in the future and provides additional insights.

Cons
I had small problem with question number manipulation, it is manageable but took some time. Beside that I do not see any cons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Susanna Koops

Best survey software for students

Used daily for free trial
Reviewed 2019-11-04
Review Source: Capterra

It's easy to use and to figure out. It gave a wide range of options and a clear overview of all the collected results.

Pros
The diverse question options this site provides, as well as a structured analysis report. I also loved that this site allowed question-jumps (logic) because most other sites don't offer that for free. Being able to collabortate with other users on a survey was quite nice as well.

Cons
The limit to the results in the free version.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Benjamin Wong

Good alternative to Google Forms

Used monthly for free trial
Reviewed 2019-10-17
Review Source: Capterra

Was looking for an alternative to Google Forms, so as to standout from the crowd, and MySurveyLab did a great job. Was able to craft a 3-question survey in under 20 minutes, with the option to choose between open- and closed-ended questions. Highly recommended for users who do not have access to SurveyMonkey, Google Forms or Typeform due to organization firewall.

Pros
- Standalone software which is not part of Google Suite - Accessible to non-Google account users

Cons
- Pages took a little longer to load over the school wifi network, not sure if it is a bandwidth issue

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Thierry Devresse

Great value for money thanks ease of use and ease of multilanguage setup/translation

Used monthly for less than 6 months
Reviewed 2019-11-28
Review Source: Capterra

Excellent

Pros
Ease of use Design tool efficiency Multilanguage setup Super fast and efficient support (technical & commercial)

Cons
I really feel like being a very difficult customer if i write here someting i do not like. For the price, it is certainly a top solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gideon Barker

Great bit of kit, good alternative to Surveymonkey

Used weekly for 6-12 months
Reviewed 2019-10-31
Review Source: Capterra

It's ideal for business/agency of my size which can't invest in full enterprise kit (why would I want to!?)

Pros
It's got loads of functionality within each price plan and the developers are releasing lots of new functionality all the time.

Cons
Not a lot I don't like about it to be fair - I think it ticks a lot of boxes. Maybe they could email more hints and tips or news of new function releases?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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SurveyLab pricing

Starting from
$29/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

SurveyLab provides subscription plans to suit everyone needs. Prices range from $29-$149 a month. Students get 50% off. Test any plan for 14 days for FREE.

Starter: $29/month includes 1000 responses per month.

Standard (for small companies): $49/month includes 2500 responses per month.

Professional (for professionals and mid-size companies): $149/month includes unlimited responses.

Enterprise plans are also available with unlimited responses included. Contact SurveyLab for a pricing quote.

SurveyLab features

API
Automatic Notifications
CRM Integration
Custom Fields
Customizable Branding
Data Import/Export
Email Integration
Reminders
Social Media Integration
Surveys & Feedback
Third Party Integration

Activity Dashboard (254 other apps)
Activity Tracking (181 other apps)
Calendar Management (194 other apps)
Customer Database (174 other apps)
Customizable Reporting (178 other apps)
Customizable Templates (194 other apps)
Electronic Payments (153 other apps)
Real Time Data (145 other apps)
Reporting & Statistics (274 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for SurveyLab

Key features of SurveyLab

  • 360 degree feedback
  • Advanced response collection (email, web, popup, web widget)
  • Advanced skip logic
  • Application integration
  • Authentication
  • Automatic notifications
  • Automatic reminders
  • Branching
  • CRM integration
  • Collaboration tools
  • Complete survey branding control
  • Conditional logic
  • Contact database
  • Content filtering
  • Cross tab reports
  • Custom fields
  • Custom forms
  • Customizable branding
  • Customizable questions
  • Data import/export
  • Drag & drop interface
  • Email integration
  • Email invitations & reminders
  • Email notifications
  • Enhanced security (HTTPS/SSL)
  • Event triggered actions
  • Export survey results (SPSS, Excel, PDF, PowerPoint, csv)
  • Feedback automation
  • Feedback collection
  • Filtered views
  • Graphical data presentation
  • Market research
  • Mobile surveys
  • Multi-channel distribution
  • Multi-language
  • Multi-language support (right-to-left, Unicode)
  • Multi-user support
  • Multiple user accounts
  • Online and mobile surveys, questionnaires, tests and forms
  • Process control
  • QR Codes
  • Question library
  • Real time analytics
  • Real time reporting
  • Real-time reports
  • SMS integration
  • SMS surveys
  • SSL security
  • Slack integration
  • Social media integration
  • Survey management
  • Surveys & feedback
  • Text analysis
  • Third party integration
  • Trend analysis
  • Website integration
  • Zendesk integration
View All Features

Benefits

Design custom online surveys in seconds with an unlimited number of questions.

Surveys can be optimized for laptops, PCs, tablets, and smartphones so that surveys can be completed on the go.

Custom branding can be added to all surveys including logos, colors, custom redirects, and fonts.

Responses can be collected from a range of channels including email, SMS, web widgets, Facebook, Twitter, and more.

Users can ensure data security with HTTPS / SSL encryption, and password protected surveys.