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CustomerHero
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online survey creator and feedback collection
Table of Contents
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Find out with a
CustomerHero - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: October 2025
CustomerHero overview
What is CustomerHero?
Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more. With tools such as question creation, display logic control, custom skin creation, advanced configuration options, results analytics, integrations, and more, Startquestion helps users to create and deploy feedback surveys and analyze results.
Key benefits of using CustomerHero
Starting price
Pros & Cons
Flexibility
Intuitiveness
Responsiveness
Navigation
Capabilities
Affordability
CustomerHero’s user interface
CustomerHero pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.6
Ease of use
4.8
Customer support
4.9
Reviews sentiment
What do users say about CustomerHero?
Reviewers appreciate CustomerHero for its intuitive survey creation, wide range of question types, and flexible templates, which help them quickly gather feedback and analyze results. They find the user interface easy to navigate and value the ability to personalize surveys, download data in multiple formats, and automate survey distribution. They mention that customer support is responsive and helpful, contributing to a positive experience. Some say data management and reporting tools are useful, though they note occasional difficulties with advanced analytics and combining data sources.
Users report that pricing is generally fair, but some wish for more flexible plans and lower costs. They indicate that certain advanced features and question management options could be improved for greater ease of use. They mention minor issues with documentation and technical limitations, but overall feel CustomerHero meets their needs for feedback collection and reporting.
Select to learn more
Who uses CustomerHero?
Based on 175 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
CustomerHero's key features
Most critical features, based on insights from CustomerHero users:
All CustomerHero features
Features rating:
CustomerHero awards
CustomerHero alternatives
CustomerHero
Starting from
No pricing info
Alchemer
Starting from
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Per month
Lucky Orange
Starting from
39
Per month
Birdeye
Starting from
No pricing info
CustomerHero integrations (20)
Integrations rated by users
We looked at 175 user reviews to identify which products are mentioned as CustomerHero integrations and how users feel about them.
Integration rating: 5.0 (1)
CustomerHero customer support
What do users say about CustomerHero customer support?
Customer support rating:
We analyzed 35 verified user reviews to identify positive and negative aspects of CustomerHero customer support.
Widespread user sentiment highlights quick, competent support that responds within hours and adapts to user needs.
A fair number of users praise the knowledgeable, friendly, and always helpful support team available via chat and helpdesk.
Multiple users mention timely, effective assistance during onboarding and ongoing use, making them feel supported.
Support options
Training options
To see what individual users say about CustomerHero's customer support, check out the review snippets below.
“I appreciate them for quick, competent support, which responds within hours and also for flexibility to adjust offer for my personal preferences”
Michal P.
PhD. Candidate
“The biggest advantages are the number of available options and the chat where I am supported quickly and specifically.”
Karol I.
Relationship with participants specialist
“I really like the customer support, the responses have been timely and useful, which has made me feel supported in the process of implementation and continued use of the tool.”
MAYERLY G.
bachelor
CustomerHero FAQs
CustomerHero has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does CustomerHero support?
CustomerHero supports the following languages:
English
Q. Does CustomerHero offer an API?
Yes, CustomerHero has an API available for use.
Q. What other apps does CustomerHero integrate with?
CustomerHero integrates with the following applications:
Synerise, Google Analytics 360, FreshMail, TRAFFIT, Zapier, SALESmanago Marketing Automation, Magento BI, HubSpot Content Hub, User.com, Salesforce Sales Cloud, Slack, Microsoft 365, ExpertSender, GetResponse, JIRA Service Management, Mailchimp, Asana, HubSpot CRM, Google Sheets, Shopify
Q. What level of support does CustomerHero offer?
CustomerHero offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum
