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CustomerHero

Online survey creator and feedback collection

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Table of Contents

Is this product right for your business?

Find out with a

CustomerHero - 2025 Pricing, Features, Reviews & Alternatives

What is CustomerHero?

Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more. With tools such as question creation, display logic control, custom skin creation, advanced configuration options, results analytics, integrations, and more, Startquestion helps users to create and deploy feedback surveys and analyze results.

Benefits of using CustomerHero

18 types of questions

Engaging widget (eg. for e-commerce)

Transition logic

Support for multiple languages

Custom skins

Study automation

Data export to Excel and SPSS

Alerts and recurring reports

Starting from

No pricing info

CustomerHero's key features

Most critical features, based on insights from CustomerHero users:

Reporting/Analytics

4.8

(22)

Survey Builder

4.9

(21)

Multi-Channel Distribution

5.0

(6)

NPS Survey Structure

5.0

(10)

Negative Feedback Management

4.8

(4)

Data Import/Export

4.7

(11)

All CustomerHero features

Features rating:

4.6

(174)

Data Analysis Tools

4.8

(8)

Real-Time Data

4.0

(1)

Customizable Templates

4.5

(4)

Skip Logic

4.8

(6)

Customizable Questions

4.5

(4)

Survey/Poll Management

5.0

(3)

Customizable Fields

5.0

(4)

Surveys & Feedback

5.0

(4)

Customer Experience Management

5.0

(2)

Data Visualization

4.5

(2)

Mobile Survey

5.0

(4)

Text Fields

5.0

(2)

Question Branching

5.0

(3)

Segmentation

4.5

(2)

Multi-Language

5.0

(2)

Anonymous Feedback

5.0

(2)

Multiple Question Types

5.0

(2)

Feedback Management

5.0

(3)

Access Controls/Permissions

5.0

(1)

Third-Party Integrations

4.8

(5)

Real-Time Updates

(0)

Real-Time Reporting

(0)

Reminders

(0)

Reporting & Statistics

(0)

Real-Time Notifications

(0)

Workflow Management

(0)

Real-Time Analytics

(0)

Randomization

4.5

(2)

Quizzes

(0)

Question Piping

5.0

(1)

Question Library

(0)

Pulse Surveys

(0)

Problem Area Alerts

(0)

Presentation Tools

(0)

Performance Metrics

(0)

Online Polling

(0)

Widgets

(0)

Website Integration

(0)

Web Forms

(0)

Visual Analytics

5.0

(1)

Usability Testing

5.0

(1)

URL Customization

(0)

Trend Analysis

(0)

Training Management

(0)

Text Analysis

(0)

Template Management

5.0

(1)

Tagging

(0)

Support Audio/Images/Video

(0)

Statistical Analysis

(0)

SSL Security

(0)

Social Media Integration

(0)

Site Intercept Survey

(0)

Sentiment Analysis

(0)

Secure Data Storage

(0)

Search/Filter

(0)

Response Validation

5.0

(2)

Response Quotas

5.0

(1)

NPS of Employees

(0)

Data Synchronization

(0)

Data Security

(0)

Data Capture and Transfer

(0)

Dashboard Creation

(0)

Dashboard

(0)

Customizable Reports

(0)

Customizable Forms

5.0

(3)

Customizable Branding

(0)

Customer Segmentation

(0)

CSAT Survey Structure

5.0

(1)

Conditional Logic

(0)

Complaint Monitoring

(0)

Communication Management

(0)

Commenting/Notes

(0)

Collaboration Tools

(0)

Charting

(0)

CES Survey Structure

(0)

API

(0)

Alerts/Notifications

5.0

(1)

AI/Machine Learning

(0)

Activity Dashboard

(0)

360 Degree Feedback

(0)

NPS of Customers

(0)

Multiple User Accounts

(0)

Multi-Device Support

(0)

Multi-Channel Data Collection

(0)

Multi-Channel Communication

(0)

Monitoring

(0)

Mobile Access

(0)

Live Results Sharing

5.0

(1)

Keyword Tracking

(0)

Issue Tracking

(0)

Interactive Content

(0)

Forms Management

(0)

Forms Creation & Design

5.0

(1)

For Websites

(0)

For Mobile

(0)

Engagement Tracking

5.0

(1)

Employee Onboarding

(0)

Email Reminders

(0)

Email Marketing

5.0

(1)

Email Management

5.0

(1)

Email Distribution

(0)

Drag & Drop

(0)

CustomerHero awards

CustomerHero alternatives

CustomerHero

4.9

(174)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.7

Customer Support

4.9

Jotform

4.7

(2.4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.4

SurveyLegend

4.6

(954)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.3

Customer Support

4.4

Birdeye

4.7

(667)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

CustomerHero integrations (20)

Integrations rated by users

We looked through 174 user reviews, to identify which products are mentioned as CustomerHero integrations, and what is the users perception.

SALESmanago Marketing Automation

Integration rating: 5.0 (1)

CustomerHero support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Phone Support

Knowledge Base

Chat

FAQs/Forum

Training options

Documentation

In Person

Live Online

Webinars

Videos

CustomerHero reviews

Overall rating

4.9

174

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.42/10

Rating distribution

160

Pros

“Its commitment to excellence, combined with its user-friendly interface and exceptional customer support, make it a top choice in the market.”

Dawid S.

Sales Manager

“As an active user, we are very satisfied with the functionality of the tool and its ease of use.”

Katarzyna M.

Sales and Marketing Manager

“Best thing with Startquestion is, it has a survey builder that really helpful in building the basic structure of the survey form with the build-in template that they providing.”

Zuhairah A.

Marketing Communications Specialist

Cons

“Minor technical problems - reported to customer service on an ongoing basis.”

DŻ

Dorota Ż.

Product Manager

“No customer service on expensive basic pakage. Cannot create exports which includes incompleted surveys.”

Maarten D.

Founder

“There is nothing I can point out as the weakest point right now.”

Anna M.

Director

Read all reviews

CustomerHero FAQs

Q. Who are the typical users of CustomerHero?

CustomerHero has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does CustomerHero support?

CustomerHero supports the following languages:
English

Q. Does CustomerHero offer an API?

Yes, CustomerHero has an API available for use.

Q. What other apps does CustomerHero integrate with?

CustomerHero integrates with the following applications:
Synerise, Google Analytics 360, FreshMail, TRAFFIT, Zapier, SALESmanago Marketing Automation, Magento BI, HubSpot CMS Hub, User.com, Salesforce Sales Cloud, Slack, Microsoft 365, ExpertSender, GetResponse, JIRA Service Management, Mailchimp, Asana, HubSpot CRM, Google Sheets, Shopify

Q. What level of support does CustomerHero offer?

CustomerHero offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum