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Oracle CRM On Demand vs SAP Customer Experience Comparison

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Overview

Oracle's Complete CRM solutions offer the broadest and deepest capabilities that help organizations drive sales, marketing,...

SAP CRM On-Demand is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

58

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

14

10

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

5

4

3

2

1

94

72

25

6

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

This great CRM has all the tools that you need to successfully keep up the relationship that you have with your customer.

AR

Anonymous Reviewer

Is totally intuitive and promotes collaboration and teamwork, superior generation of reports and reports (customization), agility in the search for information (Opportunities and budgets).

FF

Felix F.

We like how this solution can even be integrated with an optional virtual call center to ensure complete quality control across customers' experience.

TC

Thomas C.

Pros

SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions.

AB

Aneesh B.

It is so easy to use, and has so many options, the interaction with the clients are everything and this software its perfect for that.

KR

Katherine R.

This tool is great for organizing and storing data. We use it to store all of our clients information and data, and it works very effectively.

Rs

Raphael s.

Cons

That the crash reports are not followed up with the team members who are reporting this.

AS

Asad S.

It is difficult because there are so many different things to do with the tools.

NS

Natasha S.

The user interface was not very easy to understand at first. There should be no reason to enter things multiple times.

Jose P.

Cons

The software is quite complex, because of this, some problems with the client arises, much more due to misinformation of the user than the tool itself.

Diogo T.

As there are many training course but the corruption give the opportunity to Bad users get opportunity almost in middle east so bad services go to the company with high cost.

AB

Adham B.

UI is awful, too much of it does not make sense how you get from one section to another. Been using it for years and I still have a hard time navigating.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features56
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Audience Targeting
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Complaint Tracking
  • Customer Engagement
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Data Visualization
  • Email Management
  • Email Marketing
  • Forecasting
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Lead Management
  • Lead Nurturing
  • Lead Segmentation
  • Lifecycle Management
  • Live Chat
  • Marketing Automation
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Social Integration
  • Opportunity Management
  • Partner Management
  • Partner Portal
  • Performance Management
  • Pipeline Management
  • Pipeline Reports
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Sales Forecasting
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Territory Management
  • Trend Analysis
  • Workflow Management
  • Total features10
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Audience Targeting
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Complaint Tracking
  • Customer Engagement
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Data Visualization
  • Email Management
  • Email Marketing
  • Forecasting
  • Historical Trend Analysis
  • IVR / Voice Recognition
  • Lead Management
  • Lead Nurturing
  • Lead Segmentation
  • Lifecycle Management
  • Live Chat
  • Marketing Automation
  • Microsoft Outlook Integration
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Social Integration
  • Opportunity Management
  • Partner Management
  • Partner Portal
  • Performance Management
  • Pipeline Management
  • Pipeline Reports
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Sales Forecasting
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Territory Management
  • Trend Analysis
  • Workflow Management

Integrations

  • Total integrations62
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations66
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk