Oracle CRM On Demand Pricing, Features, Reviews & Comparison of Alternatives

Oracle CRM On Demand

Industry-specific on-demand CRM solution

4.4/5 (25 reviews)

Oracle CRM On Demand overview

What is Oracle CRM On Demand?

Oracle CRM On Demand offers broad capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. In combination with Oracle's Commerce solutions, they deliver a unified cross-channel experience for consumers.

Sales:
Oracle CRM On Demand Sales increases sales productivity and results by providing companies with a comprehensive set of tools to optimize the entire sales processes—from initial lead qualification to opportunity management through forecasting and deal closure. CRM On Demand Sales also delivers critical information to everyone involved in the sales process, including inside sales, field sales, sales management, and partners. Embedded real-time reporting and powerful historical analytics provide insight to help you make better decisions. Relevant sales and prospecting information can be accessed quickly and conveniently through Outlook, a Web browser, on a smart phone, or on a tablet device. By automating sales processes, and providing a comprehensive view of customers, CRM On Demand Sales helps sales teams focus on selling rather than searching for information, resulting in increased productivity and higher revenues.

Marketing:
Whether the organization has a full staff of marketing professionals or a lean do-it-all demand generation team, Oracle CRM On Demand Marketing provides organizations with a smart, simple, integrated solution for managing marketing campaigns and activities. Oracle CRM On Demand Marketing provides a full suite of capabilities to automate the complete marketing process, from designing inbound and outbound campaigns through lead management and lead nurturing to measuring marketing ROI. With built-in email and web marketing, automation, and built-in analytics, Oracle CRM On Demand Marketing provides the best of enterprise marketing automation with the benefits of complete integration with CRM.

Service:
Oracle's CRM On Demand Service solution enables organizations to provide quick, accurate, and consistent service to their customers, driving both increased customer satisfaction and organizational profitability. CRM OnDemand Service brings together all of the critical elements of a comprehensive service management solution that are needed to handle simple questions or manage a complex issue. With CRM On Demand Service, agents have clear visibility into the information that is required to ensure customer issues are resolved to satisfaction.

Call Center:
Improving service agents' productivity, providing superior customer service, and keeping IT costs low are the key requirements for any call center. Oracle Contact On Demand is the only hosted multichannel support application that can be deployed in days without up-front capital expenditures or integration costs. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence. Customers gain from rapid and personalized sales and service, while organizations can dramatically reduce costs and increase revenues.
www.oracle.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Chinese (Simplified), Dutch, French, German and 5 other languages, Italian, Japanese, Korean, Portuguese, Spanish
Oracle CRM On Demand screenshot: Communication homepageOracle Marketing Cloud and Oracle CRM On DemandOracle CRM On Demand screenshot: Sales homepage dashboardOracle CRM On Demand screenshot: Household and financial details Oracle CRM On Demand screenshot: Key lead information and details

Oracle CRM On Demand reviews

Value for money
Features
Ease of use
Customer support
  3.9
  4.3
  3.9
  3.9
Bill Blase, PMP

Powerful customer relationship management tool

Used weekly for 1-2 years
Reviewed 2018-09-14
Review Source: Capterra

Pros
Oracle CRMoD is a critical tool in our global enterprise. It not only tracks and manages opportunities very well but we have it integrated to our quotes to save duplicate data entry, etc.

Cons
It's a global enterprise software, so it can be expensive, especially for a small business. We are a large business so it makes financial sense.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Tim Bryan

Get all the info you need right at your fingertips

Used daily for 2+ years
Reviewed 2018-04-10
Review Source: Capterra

Pros
This program is great at keeping all of the information you need for different clients, projects, etc... all in one easy to use platform. This program has saved us quite a bit of time and man-hours with keeping things organized. The program is easy enough to use and train new users. Especially if you are familiar with their other line of products.

Cons
The user interface could use some updating and seems like it's stuck in the past. There are times when things are way more complex with their workflows than they need to be. Overall not horrible, but just so people are aware there are some tweaks that could be made to freshen this up a bit and simplify.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kishan Tella

Oracle CRM On Demand

Used daily for 1-2 years
Reviewed 2018-04-04
Review Source: Software Advice

Pros
An insight of the customer habits. Reliable system backed up by Oracle. Great way to find answers quickly (time is money). It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location Oracle is a standard in business software and provides generally user friendly formats and interfaces. Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs. Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.

Cons
Design of some elements could be improved (drop down menus, icons...) It would be nice to be able to filter by part number instead of just by account or opportunity. Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities. more integration between the CRMOD and our other reports/tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Felix Flores

The definitive solution to solve many business problems, is able to provide a broad vision of the business

Used daily for 6-12 months
Reviewed 2018-05-09
Review Source: Software Advice

Pros
Is perfect for the management of multiple sales teams in multiple locations, there are no limits for integration with other platforms, especially with Ofice365. is totally intuitive and promotes collaboration and teamwork, superior generation of reports and reports (customization), agility in the search for information (Opportunities and budgets)

Cons
Is a bit slow, it requires a great and experienced internal support for optimal results, it is very expensive for small companies, the user experience is not the best, the interface was not visually attractive, it is rigid. Workflows and mail notifications are deficient. The user experience on a mobile device was not the best.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Christopher Lim

Great software, very efficient and have a very intricate UI

Used weekly for 1-2 years
Reviewed 2019-07-18
Review Source: Capterra

Pros
Oracle CRM on demand is a great software and have a very friendly UI. It is fairly easy to setup and feels very smooth. It allowed me to track all orders from customers where the software will provide all details ranging from arrival of delivery to customer details. At first it was hard to understand the functions and interface of the software but once you familiarize yourself with the software and with additional training that could be provided, everything will make sense and will be easier to use. There are easier to use tools out there such as Salesforce if you don't want to go through all the customization process and learning process. Overall, Oracle CRM on demand is a great software that has hardly any faults.

Cons
Takes time to familiarize yourself with the software in order to be efficient at using it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Oracle CRM On Demand pricing

Pricing options
Subscription
View Pricing Plans

Contact Oracle for detailed pricing information.

Oracle CRM On Demand features

API
Activity Dashboard
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customizable Branding
Email Integration
Real Time Data
Reminders
Reporting & Statistics

Activity Tracking (198 other apps)
Customer Database (199 other apps)
Customizable Reporting (188 other apps)
Customizable Templates (210 other apps)
Data Import/Export (224 other apps)
Electronic Payments (168 other apps)
Social Media Integration (200 other apps)
Surveys & Feedback (182 other apps)
Third Party Integration (293 other apps)

Videos and tutorials

Additional information for Oracle CRM On Demand

Key features of Oracle CRM On Demand

  • Sales
  • Marketing
  • Call Center
  • Mobile Access
  • Integrations
  • Ad hoc reporting
  • Automatic notifications
  • Automated reminders
  • Calendar
  • Configurable workflow
  • Customizable branding
  • Data visualization
  • Forecasting
  • Outlook integration
  • Opportunity management
  • Pipeline management
  • Real-time analytics
  • Search functionality
  • Single sign on
  • Trend analysis
  • Dashboard
  • Campaign analysis
  • Custom fields
  • Permissions
  • Business intelligence
  • Lead management
  • Contact management
View All Features

Benefits

Oracle CRM On Demand allows customers to interact with the service organization using any channel they wish including IVR, voice, and email.

Enable agents to quickly and accurately find the right answer the first time. Full solution lifecycle management is also supported, so users can create and maintain a relevant solution library.

Monitor customer satisfaction and provide valuable feedback for agent performance management.

Maximize Oracle's best-of-breed analytics to monitor organizational efficiency and maintain continual process improvement.

Oracle offers companies a range of other services and solutions that can lower costs, reduce risk, accelerate business value, and increase scalability.