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Oracle CRM On Demand Logo

Oracle CRM On Demand

Industry-specific on-demand CRM solution

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Oracle CRM On Demand Pricing, Features, Reviews and Alternatives

Oracle CRM On Demand product overview

What is Oracle CRM On Demand?

Oracle CRM On Demand offers broad capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. In combination with Oracle's Commerce solutions, they deliver a unified cross-channel experience for consumers.

Key benefits of using Oracle CRM On Demand

  • Oracle CRM On Demand allows customers to interact with the service organization using any channel they wish including IVR, voice, and email.

  • Enable agents to quickly and accurately find the right answer the first time. Full solution lifecycle management is also supported, so users can create and maintain a relevant solution library.

  • Monitor customer satisfaction and provide valuable feedback for agent performance management.

  • Maximize Oracle's best-of-breed analytics to monitor organizational efficiency and maintain continual process improvement.

  • Oracle offers companies a range of other services and solutions that can lower costs, reduce risk, accelerate business value, and increase scalability.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Knowledge Base
    FAQs/Forum

    Oracle CRM On Demand features

    Functionality

    4.2

    /5

    28

    Total features

    43

    6 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    API
    Activity Dashboard
    Alerts/Notifications
    Email Marketing
    Customizable Branding
    Contact Management

    Oracle CRM On Demand users reviews

    Overall Rating

    4.4

    /5

    28

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.77/10
    Rating distribution

    5

    4

    3

    2

    1

    14

    11

    3

    0

    0

    Pros
    This great CRM has all the tools that you need to successfully keep up the relationship that you have with your customer.

    AR

    Anonymous Reviewer

    Is totally intuitive and promotes collaboration and teamwork, superior generation of reports and reports (customization), agility in the search for information (Opportunities and budgets).

    FF

    Felix F.

    We like how this solution can even be integrated with an optional virtual call center to ensure complete quality control across customers' experience.

    TC

    Thomas C.

    Cons
    That the crash reports are not followed up with the team members who are reporting this.

    AS

    Asad S.

    It is difficult because there are so many different things to do with the tools.

    NS

    Natasha S.

    The user interface was not very easy to understand at first. There should be no reason to enter things multiple times.
    AvatarImg

    Jose P.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Powerful customer relationship management tool

    Reviewed 4 years ago
    Pros

    Oracle CRMoD is a critical tool in our global enterprise. It not only tracks and manages opportunities very well but we have it integrated to our quotes to save duplicate data entry, etc.

    Cons

    It's a global enterprise software, so it can be expensive, especially for a small business. We are a large business so it makes financial sense.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Oracle CRM on Demand Has Everything At Hand!

    Reviewed a year ago

    Oracle CRM is a game-changer for the business! We now have our data in one system used by multiple departments to allow us to make strategic business decisions like never before.

    Pros

    This great CRM has all the tools that you need to successfully keep up the relationship that you have with your customer. Oracle CRM has everything from a great Lead Management tool to Analytics and Reporting... and oh yeah, it's intuitive and not difficult to train new users!

    Cons

    I'm always a fan of less is greater, but this doesn't mean that having so much capability is a bad thing. I just know some Users who get overwhelmed easy, so my personal recommendation is to ease any new agents into the system in a structured process.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    great tool for CRM

    Reviewed a month ago

    Overall I find it easy to use - much better than the previous version.

    Pros

    Very intuitive - love the workspace where I can easily look up accounts and see everything I need, set up filters, set up appearance and display the columns most relevant to my work. Mobile App is very cool too - however with limited traveling due to COVID, most team members haven't leveraged the app's capabilities.

    Cons

    The display should have the ability to display more rows.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Oracle CRM On Demand

    Reviewed 4 years ago
    Pros

    An insight of the customer habits. Reliable system backed up by Oracle. Great way to find answers quickly (time is money). It's very easy to maneuver, and visibly clean. Very intuitive, and covers most of what I need to access from this vendor in one location Oracle is a standard in business software and provides generally user friendly formats and interfaces. Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs. Ease of viewing/searching opportunities and quotes. Ability to create reports tailored to my needs.

    Cons

    Design of some elements could be improved (drop down menus, icons...) It would be nice to be able to filter by part number instead of just by account or opportunity. Application tends to be busy for the average user, depending on content requirements for multiple businesses within the out of box capabilities. more integration between the CRMOD and our other reports/tools.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Get all the info you need right at your fingertips

    Reviewed 4 years ago
    Pros

    This program is great at keeping all of the information you need for different clients, projects, etc... all in one easy to use platform. This program has saved us quite a bit of time and man-hours with keeping things organized. The program is easy enough to use and train new users. Especially if you are familiar with their other line of products.

    Cons

    The user interface could use some updating and seems like it's stuck in the past. There are times when things are way more complex with their workflows than they need to be. Overall not horrible, but just so people are aware there are some tweaks that could be made to freshen this up a bit and simplify.

    Oracle CRM On Demand FAQs and common questions

    Q. Who are the typical users of Oracle CRM On Demand?

    Oracle CRM On Demand has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Oracle CRM On Demand support?

    Oracle CRM On Demand supports the following languages:
    Chinese (Simplified), English, Korean, Dutch, German, Japanese, Portuguese, Italian, French, Spanish


    Q. Does Oracle CRM On Demand support mobile devices?

    Oracle CRM On Demand supports the following devices:
    Android, iPad, iPhone


    Q. Does Oracle CRM On Demand offer an API?

    Yes, Oracle CRM On Demand has an API available for use.


    Q. What other apps does Oracle CRM On Demand integrate with?

    Oracle CRM On Demand integrates with the following applications:
    Microsoft Outlook


    Q. What level of support does Oracle CRM On Demand offer?

    Oracle CRM On Demand offers the following support options:
    Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum

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