Peek Pro vs RMS

Eventbrite

Booqable

Hostaway

Eventbrite is a global ticketing and event technology platform that provides creators of events with tools and resources to seamlessly plan, promote, and produce live experiences. Eventbrite is a ticketing and event technology platform that helps businesses organize and sell tickets to events online while helping people discover events that fuel passions. From workshops to concerts to conferences to film and music festivals, Eventbrite houses events of all shapes and sizes.

Booqable is equipment rental software for small and medium-sized businesses. It enables companies from various industries to manage inventory, schedule equipment, and accept online bookings.

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators.

owner

Absolute ZERO support, left to chat with an AI bot that has no answers

Owner

Founder and Administrator

The customer portal is amazing to communicate information to the guests.

My last plea for support was on June 16, 2025.

Peek Pro is a world-class operating software for tour, activity and equipment rental operators looking to boost revenue and streamline operations. More bookings, fewer clicks. Request a demo with a Peek Pro expert, today.

Access Controls/Permissions

Activities Booking

Activity Dashboard

Alerts/Notifications

Appointment Management

Automated Scheduling

Availability Indicator

Availability Management

Billing & Invoicing

Booking Management

Booking Notes

Calendar Management

Calendar Sync

Central Reservation System

Channel Management

Client Database

Client Management

Client Portal

Communication Management

Confirmations/Reminders

Credit Card Processing

Customer Database

Customer History

Customer Support

Customizable Fields

Customizable Reports

Customizable Templates

Data Import/Export

Discount Management

Dynamic Pricing

Electronic Payments

Email Marketing

Employee Management

Event Scheduling

GDS/OTA Integration

Group Reservations

Group Scheduling

Inventory Management

Invoice Management

Mobile Access

Multi-Currency

Multi-Location

Online Booking

Online Payments

Online Registration

Package Creation

Payment Processing

Pricing Management

Promotions Management

Quotes/Estimates

Rate Management

Ratings/Reviews

Real-Time Data

Real-Time Updates

Reminders

Reporting/Analytics

Reporting & Statistics

Reservations Management

Resource Management

Scheduling

SMS Messaging

Social Media Integration

Third Party Booking

Third-Party Integrations

Vendor Management

Waiver Management

Website Integration

Website Management

By industry, Peek Pro reviewers are most commonly professionals in leisure, travel & tourism (28%). The most frequent use case for Peek Pro cited by reviewers is reservations (75% of reviewers).

Users and use cases

Reviewers appreciate Peek Pro's flexible pricing, transparent billing, and reasonable credit card rates, which they find cost-effective. Some users report confusion over fee structures, unexpected charges, and accumulating costs, especially with advanced pricing features.

Value for money

Peek Pro is a reservations program offering key features such as online booking, payment processing, reservations management, customer support, and mobile access, among others.

Peek Pro

Web-based

Android

Windows

iPhone

iPad

FareHarbor

Xola

Bookeo

Checkfront

Bókun

Rezdy

TrekkSoft

Acuity Scheduling

WeTravel

Rezgo

aReservation

Basic

Complex and costly pricing

43% of reviewers feel negative about Pricing. Users report confusion over the fee structure, unexpected charges, and difficulty understanding advanced pricing features. They say extra fees for customers and high processing costs can be problematic, sometimes leading to overcharges or unexplained additional costs. Reviewers indicate that backend pricing updates and refunds can be cumbersome, and some mention dissatisfaction with the lack of transparency regarding certain fees. They find the pricing system challenging to navigate, especially when managing discounts, group rates, or integrating third-party services.

Frequent technical problems

Director

Their system caused my website to crash repeatedly, with no help to fix it.

Waivers have glitches and can get corrupted or just disapear.

41% of reviewers feel negative about Bugs and Issues. Some users report recurring bugs, glitches after updates, and slow response times for technical support. They say issues like corrupted waivers, system crashes, and problems with automated messaging disrupt their workflow. Reviewers indicate frustration with the support process, often describing it as time-consuming and ineffective for resolving complex problems. They find that technical issues can persist for weeks, impacting their business operations and leading to a sense of being unsupported when problems arise.

Efficient seasonal operations

100% of reviewers feel positive about Seasonal Management. Reviewers appreciate how the software streamlines operations during peak seasons, allowing them to focus on other business areas. They say it saves significant time and helps them prepare for busy periods, with many mentioning improved satisfaction and excitement for upcoming seasons. Users indicate that the system is easy to adapt as their seasonal needs change, and they consistently mention positive experiences over multiple seasons. They find the platform reliable for handling increased demand and value the ongoing support during critical times.

Smooth onboarding experience

The support/on-boarding staff (especially Bri) were top notch and made the transition to the platform easy.

97% of reviewers feel positive about the Onboarding Process. Users think the onboarding is quick, straightforward, and well-supported, making the transition to the software much less daunting. They appreciate the responsive and knowledgeable onboarding team, who guide them step-by-step and address all questions promptly. Reviewers indicate that initial setup, training, and migration are seamless, with support readily available throughout the process. They say the onboarding staff make the experience easy, even for those hesitant about switching systems, and value the clear communication and helpful check-ins.

Supportive team collaboration

For a new user, the setup team was fantastic and I didn't have to lift a finger, other than learn how to use the product.

93% of reviewers feel positive about Team Management. Users say the support and development teams are responsive, approachable, and treat them as partners in business success. They appreciate the team’s willingness to implement feedback, address unique business needs, and provide timely solutions. Reviewers indicate that the team helps with setup, training, and ongoing improvements, making it easier for their staff to manage operations. They find the collaborative approach valuable for reducing stress, improving customer experiences, and ensuring smooth transitions during onboarding and daily use.

I’ve been using online booking software since starting my private tour company five years ago, primarily with Fare Harbor. While not perfect, they were generally responsive to issues. But when they announced a new 2% fee for facilitating third-party bookings — on top of what I already felt was declining customer service — I started feeling nickel-and-dimed.

Unfortunately, some of those automated messages appeared to come from her account, which buried a real request to schedule another Zoom session. When I finally found that message and replied — five days later — Peek informed me my onboarding window had closed.

Over the next week, automated emails flooded my inbox — canned messages claiming my system was running smoothly, offering surveys, or saying “we’re working on it.”

Meanwhile, Peek finally responded to my pricing issue, completely oblivious that I’d already moved on. If you’re considering Peek for booking software, be prepared: their promises sound great, but my experience was nothing but missed connections, poor support, and endless frustration.

A glitch that prevented me from updating my private tour pricing. Despite repeated requests for help, the issue went unresolved for two weeks.

Their mistake caused me to cancel this booking, and now their system won’t even allow me to process the refund.

I run Jewel Vacations, a Destination Management Company based in Jamaica, and I’m warning other business owners to STAY AWAY from Peek Pro.

Their sales rep, [sensitive content hidden] had reached out during peak season last year, but I wasn’t about to overhaul my booking system while actively running tours.

Tour Operator

I had an emergency and called customer service, texted, used the chat, and even reached out to my initial onboarding specialist and heard only crickets for 6 days!!

They will shut your bookings down and not say anything to you if you don’t do all their merchant changes, even if you don’t agree with them.

I’ve requested they take their integration off my site and help restore it.

A high-value booking had to be canceled due to this, costing me money and credibility.

Their AI chatbot turns into a weeks-long communication with the rep(s).

Overall the automation is a great time saver, mass texting and email is another great feature to reach out at once.

I wish there was more customization options as to what the booking pages look like.

Overlord of Fun

There have been booking problems, GETTING PAID problems, refunding problems, and a general lack of regard for problem solving.

Manager

Cancelled my account because of the poor communication of their agents. Once I asked to cancel my account, they didnt even ask why, not even hesitated.

It's a good system for a beginner or simple items, but if you want a flawless functionality that is robust and will take your business to the next level, then this is not the system for you. When you discover that the system can't do certain items they put in a feature request to happen sometime in the future. When you call customer support to ask for help and you discover it's a 10 step process to do something simple and you express your displeasure they just say "I'm so sorry the software is difficult for you to understand" Really?

We understand changes are necessary but if you are encoutering an issue on your side, you do not harm your clients because of that.

constantly getting kicked out, logged off on their website platform

President

The interface, feature list and functionality for the customer seems to be great.

We are here struggling to get over $2k in our account because peek pro can’t get it together.

Chief Marketing Officer

Peek Pro offers seemless integrated booking with Wordpress making is as easy as possible for our users to book trips via our website.

By the time help arrived, I had either solved the problem myself or forgotten what the issue was entirely.

We haven’t been able to get paid for the past month and half and we call everyday.

The situation is escalated to people that don’t care and they say our payment is in transit.

Fairly user friendly for setup and, once set up, it’s a smooth operation as long as no issues arise.

Peek finally replied — partially addressing the issue — on July 1.

The system itself is easy to use even though it is complex it never feels like things are hidden or difficult to find.

Owner 

Inability to quickly change booking times and the inability to create any bookings on the app.

The software easily integrated with my website and is intuitive to use.  

Austin doesn't make enough money to put up with old dogs like me.

Founder

Peek PRO leaves me confident that I have the tools, support and right system to impress potential customers and increase booking volume.

Can't customize text messages, so you have to send them to each guest individually.

Customer service consistently took over a week to respond.

I've switched booking systems several times for different reasons.

Office Manager

We did leave Peek and went to a different software company mostly because of the issues we had with the online waiver system and the split payment problems.

A tablet for the app and URL, then a desktop to see the charges on the side of the screen.

I loved how easily Peek Pro integrated into our existing website removing the need to send customers to a third party site to book.

Owner, Operator

The booking site is easy to navigate from the customers point of view.

Travel Advisor

We chose Peek Pro because it is dependable, allows us to change the details of our tours in real time, pays us once the tours are completed, is actively developing new features that we can use in our company, and—most importantly—is run by people.. Having a decent tool to advertise our firm is a relief as we are now moving toward having a greater ROI.

Booking

Tour Management

Phone Support

Reviewers indicate that Peek Pro's customer support is generally responsive, helpful, and knowledgeable, especially during onboarding and setup. Users say the chat and HelpDesk options provide quick answers, and they value having assistance for cancellations, refunds, and operational questions. They find Peek Pro's support team friendly and easy to reach, though some mention inconsistent response times, repeated answers, and occasional difficulties resolving complex issues. Users appreciate having reliable support, especially when not tech-savvy. Of the 25 Peek Pro users who gave detailed accounts of their use of Customer Support, 96% rated this feature as important or highly important.

Email Automation

Integrations

User Interface

Bugs and Issues

Reviewers indicate that Peek Pro's payment processing is easy to set up and use, allowing collection of various payment types, deposits, and partial payments. Users report that Peek Pro streamlines pre-payment, making refunds and payment tracking straightforward. They appreciate integration with Stripe and the ability to add fees at checkout. However, users mention payout timing can be slower than competitors, limited payout options, and occasional issues with disputes and customer support regarding payments. Of the 41 Peek Pro users who gave detailed accounts of their use of Payment Processing, 100% rated this feature as important or highly important.

Account Management

Freelancers

Small Business

Large Enterprises

Mid-size Business

Peek Travel

Lodgify

Lodgify simplifies the process of managing a vacation rental by enabling anyone to create a bookable website, sync your listings data across channels, and manage tasks in one place. 

Guesty

Guesty is a property management software designed for vacation rental and Airbnb hosts that centralizes operations across multiple booking platforms. The system features a unified inbox for guest communications, multi-calendar functionality to prevent double bookings, and channel management tools that sync listings across over sixty booking sites. Guesty offers solutions tailored to different business sizes, from individual hosts to enterprise-level property managers with hundreds of listings.

Business Owner

Going through the help and youtube you can not always find what your looking when searching  seem to get a list of unrelated items that are not what your looking for.

General Manager

The support workers were good to deal with, but the program is just not reliable

GENERAL MANGER

The product is 2nd to none, the support is incredible, friendly and so helpful and the entire RMS system is one we are proud to use. If you want reliability, accuracy and performance you need to have the best you can - for us that is RMS

The support desk is very good at helping me troubleshoot problems and most of the time, we find a solution.  

RMS is a top-rated PMS platform that offers easy-to-use software for hospitality managers. Integrate the RMS internet booking engine into your website to drive direct bookings and utilise RMS' native channel manager to connect to leading OTAs without the need to invest in a third-party interface.

Peek Pro vs RMS Comparison (2026)

Peek Pro

RMS

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives