Peek Pro - 2024 Pricing, Features, Reviews, & Alternatives

Reviewers appreciate Peek Pro's online booking capabilities for their flexibility and 24/7 accessibility, allowing customers to book at their convenience. They find the customer interface simple and user-friendly, with easy access to availability and booking details. Users report increased reservations and reduced staff workload. However, some mention issues with booking accuracy and the need for more customization options. They also highlight seamless integration with websites and the overall positive impact on their business operations. Of the 38 Peek Pro users who gave detailed accounts of their use of Online Booking, 100% rated this feature as important or highly important.

Reviewers indicate that Peek Pro's payment processing capabilities are easy to use and configure, allowing for various payment options such as full payments, deposits, and partial payments. They appreciate the timely and clear monetary transfers, as well as the ease of refunding customers. However, some users mention high fees and delays in payment processing. They find the integration with Stripe and the ability to handle international payments particularly valuable. Of the 31 Peek Pro users who gave detailed accounts of their use of Payment Processing, 100% rated this feature as important or highly important.

Users report mixed experiences with Peek Pro's customer support. Many appreciate the responsive and helpful assistance during onboarding and issue resolution, mentioning specific support agents positively. They find the HelpDesk tool useful for quick answers. However, some reviewers express frustration with slow response times, high turnover, and inconsistent communication. They value having a support team available but note that improvements in response efficiency and proactive support would enhance their experience. Of the 21 Peek Pro users who gave detailed accounts of their use of Customer Support, 100% rated this feature as important or highly important.