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Peek Pro

All-in-one solution for tour and activity operators

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Table of Contents

Peek Pro - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: August 2026

Peek Pro overview

Based on 796 verified user reviews

What is Peek Pro?

Peek Pro is a reservations program offering key features such as online booking, payment processing, reservations management, customer support, and mobile access, among others.

Who uses Peek Pro?

By industry, Peek Pro reviewers are most commonly professionals in leisure, travel & tourism (27%). The most frequent use case for Peek Pro cited by reviewers is reservations (75% of reviewers).

What do users say about Peek Pro pricing?

Some reviewers find Peek Pro’s pricing model appealing, as they can pass booking fees to customers and avoid monthly subscription costs. However, some reviewers report high booking fees, unclear charges, and confusing advanced pricing features.

Starting price

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Pros & Cons

User Interface

Efficient seasonal operations

Smooth onboarding experience

Booking

Phone Support

Tour Management

Peek Pro’s user interface

Ease of use rating:

4.7

(796)

Peek Pro reviews

Overall rating

4.7

796

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.82/10

Rating distribution

654

Pros

“It combines scheduling, payments, customer management, client support, calendar integration and reporting in one place, so businesses don’t have to use multiple apps.”

Brooks L.

Customer Service Support Tech

“As long as folks know they can purchase tickets before 3 AM, I will not have to answer the phone to sell tickets (which is fine). When someone calls the support line, there is a real person who answers the call and does not sound like a robot, which shocked me.”

Eugene S.

Chief Product Officer and Co-Founder

“I’ve been using online booking software since starting my private tour company five years ago, primarily with Fare Harbor. While not perfect, they were generally responsive to issues. But when they announced a new 2% fee for facilitating third-party bookings — on top of what I already felt was declining customer service — I started feeling nickel-and-dimed.”

mark p.

owner

Cons

“It is also super frustrating to have to do math every single time a customer wants a refund because the total amount charged to the credit card is displayed in the dashboard rather than the net amount that the vendor gets after the vendor's cut.”

Eugene S.

Chief Product Officer and Co-Founder

“Unfortunately, some of those automated messages appeared to come from her account, which buried a real request to schedule another Zoom session. When I finally found that message and replied — five days later — Peek informed me my onboarding window had closed.”

mark p.

owner

“Meanwhile, Peek finally responded to my pricing issue, completely oblivious that I’d already moved on. If you’re considering Peek for booking software, be prepared: their promises sound great, but my experience was nothing but missed connections, poor support, and endless frustration.”

mark p.

owner

Who uses Peek Pro?

Based on 796 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Leisure, Travel & Tourism

Entertainment

Maritime

Sports

Others

Use cases

Reservations

Scheduling

Appointment Scheduling

Tour Operator

Equipment Rental

Peek Pro's key features

GetApp's analysis of 68 verified user reviews collected between July 2021 and May 2024 identifies Peek Pro's most critical features and summarizes user sentiment about those features.

Online booking

4.3

Reviewers appreciate Peek Pro's online booking capabilities for their flexibility and 24/7 accessibility, allowing customers to book at their convenience. They find the customer interface simple and user-friendly, with easy access to availability and booking details. Users report increased reservations and reduced staff workload. However, some mention issues with booking accuracy and the need for more customization options. They also highlight seamless integration with websites and the overall positive impact on their business operations. Of the 38 Peek Pro users who gave detailed accounts of their use of Online Booking, 100% rated this feature as important or highly important.

Payment processing

4.0

Reviewers indicate that Peek Pro's payment processing capabilities are easy to use and configure, allowing for various payment options such as full payments, deposits, and partial payments. They appreciate the timely and clear monetary transfers, as well as the ease of refunding customers. However, some users mention high fees and delays in payment processing. They find the integration with Stripe and the ability to handle international payments particularly valuable. Of the 31 Peek Pro users who gave detailed accounts of their use of Payment Processing, 100% rated this feature as important or highly important.

See related user reviews

“There have been booking problems, GETTING PAID problems, refunding problems, and a general lack of regard for problem solving.”

Joe M.

Overlord of Fun

“The situation is escalated to people that don’t care and they say our payment is in transit.”

Mariam D.

Manager

“I can see who has paid or where they are on payments or if they have only given a deposit.”

Carrie A.

Owner/Administrator

“I'm current waiting for 2 week on a payment that should have been here already.”

Neil B.

Owner

Customer support

4.2

Users report mixed experiences with Peek Pro's customer support. Many appreciate the responsive and helpful assistance during onboarding and issue resolution, mentioning specific support agents positively. They find the HelpDesk tool useful for quick answers. However, some reviewers express frustration with slow response times, high turnover, and inconsistent communication. They value having a support team available but note that improvements in response efficiency and proactive support would enhance their experience. Of the 21 Peek Pro users who gave detailed accounts of their use of Customer Support, 100% rated this feature as important or highly important.

See related user reviews

“The customer portal is amazing to communicate information to the guests.”

Tommy R.

Founder and Administrator

“Absolute ZERO support, left to chat with an AI bot that has no answers”

mark p.

owner

“There is no customer service.”

Teresa P.

Owner

All Peek Pro features

Features rating:

4.5

(796)

Access controls/permissions

(0)

Activities booking

4.0

(42)

Activity dashboard

2.0

(1)

Alerts/Notifications

5.0

(1)

API

(0)

Appointment management

5.0

(1)

Automated scheduling

4.7

(12)

Availability indicator

5.0

(1)

Availability management

5.0

(1)

Billing & invoicing

4.5

(8)

Booking management

4.1

(47)

Booking notes

4.8

(23)

Calendar management

4.2

(45)

Calendar sync

4.0

(22)

Central reservation system

4.1

(21)

Channel management

4.7

(10)

Client database

4.5

(19)

Client management

4.5

(4)

Client portal

(0)

Communication management

(0)

Confirmations/Reminders

4.9

(22)

Credit card processing

(0)

CRM

4.3

(12)

Customer database

3.8

(13)

Customer history

(0)

Customizable fields

(0)

Customizable reports

4.0

(2)

Customizable templates

(0)

Data import/export

(0)

Discount management

(0)

Dynamic pricing

5.0

(1)

Electronic payments

(0)

Email marketing

(0)

Employee management

5.0

(1)

Event scheduling

4.6

(11)

GDS/OTA integration

4.7

(6)

Group reservations

4.5

(21)

Group scheduling

3.7

(7)

Inventory management

5.0

(3)

Invoice management

(0)

Mobile access

4.4

(54)

Multi-Currency

(0)

Multi-Location

5.0

(1)

Online payments

4.4

(17)

Online registration

(0)

Package creation

4.3

(9)

Pricing management

4.7

(7)

Promotions management

4.3

(6)

Quotes/Estimates

2.5

(2)

Rate management

4.8

(25)

Ratings/Reviews

(0)

Real-Time data

(0)

Real-Time updates

4.2

(5)

Reminders

4.5

(2)

Reporting/Analytics

4.2

(34)

Reporting & statistics

(0)

Reservations management

4.1

(45)

Resource management

4.3

(10)

Scheduling

(0)

SMS messaging

5.0

(1)

Social media integration

(0)

Third party booking

(0)

Third-Party integrations

(0)

Vendor management

3.7

(3)

Waiver management

3.9

(14)

Website integration

5.0

(4)

Website management

3.9

(10)

Peek Pro alternatives

Peek Pro

4.7

(796)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.6

Customer Support

4.7

Booqable

4.8

(1.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.7

Customer Support

4.8

ResNexus

4.8

(431)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.7

Value for Money

4.6

Customer Support

4.8

Hostaway

4.8

(1.6K)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.6

Features

4.7

Value for Money

4.6

Customer Support

4.7

Peek Pro integrations (23)

Integrations rated by users

We looked at 796 user reviews to identify which products are mentioned as Peek Pro integrations and how users feel about them.

Stripe

Integration rating: 4.8 (6)

“How we get clients to pay us”

Crismerly S.

Events Manager

Google Calendar

Integration rating: 2.3 (5)

“How we track our event calendar”

Crismerly S.

Events Manager

Zapier

Integration rating: 2.5 (4)

“this was only used for the application testing.”

Kai S.

swe

WordPress

Integration rating: 4.5 (3)

“Works perfect, with or without the plugin.”

Eduardo P.

Director

PayPal

Integration rating: 4.0 (2)

Google Analytics 360

Integration rating: 5.0 (2)

“Google Analytics is important for adding website and conversion context to marketing decisions. Combining analytics data with campaign performance makes the recommendations more useful than reviewing media metrics alone.”

Garry L.

Analytics Director

Peek Pro customer support

What do users say about Peek Pro customer support?

Customer support rating:

4.7

We analyzed verified user reviews to identify positive and negative aspects of Peek Pro customer support.

Widely noted by reviewers, Peek Pro's customer support team is responsive, helpful, and often resolves issues quickly.

A significant portion of users highlight the knowledgeable and friendly staff who provide thorough onboarding and ongoing assistance.

Common user feedback praises the availability of real, non-automated support and the team's willingness to address unique business needs.

A minority of users report inconsistent response times, unhelpful answers, or lack of support, especially for international customers.

Support options

Knowledge base

Chat

Faqs/forum

Email/help desk

Phone support

Training options

Documentation

Live online

Videos

Webinars

In person

To see what individual users say about Peek Pro's customer support, check out the review snippets below.

“The customer portal is amazing to communicate information to the guests.”

Tommy R.

Founder and Administrator

“Customer service consistently took over a week to respond.”

Laine J.

Tour Operator

“Absolute ZERO support, left to chat with an AI bot that has no answers”

mark p.

owner

Peek Pro FAQs

Q. Who are the typical users of Peek Pro?

Peek Pro has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business

These products have better value for money

Q. What is Peek Pro used for?

Peek Pro is an online booking solution designed for rental, tour operators, and other experience-based businesses. The platform assists operators in increasing bookings through intelligent upselling features and capturing lost sales opportunities without any additional effort. It provides access to various resellers and helps teams manage all ticket sales from a centralized system. Peek Pro focuses on creating seamless guest interactions from the booking stage to the experience itself. It offers automated reminders, self-rescheduling options, and timely review requests to ensure a positive end-to-end experience for customers. By providing a convenient and engaging experience, Peek Pro helps in building loyal customer relationships. Peek Pro offers connectivity with popular travel platforms, such as Expedia, Viator, and GetYourGuide, allowing operators to reach a wider audience. The platform also provides mobile apps for iOS and Android, enabling operators to manage their business on-the-go.

Q. Does Peek Pro support mobile devices?

Peek Pro supports the following devices:
Android, iPhone, iPad

Q. What level of support does Peek Pro offer?

Peek Pro offers the following support options:
Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support