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Revel Systems vs SpotOn Comparison

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Overview

Category Leaders

Revel iPad point-of-sale system for restaurants, bars, retail, quick service restaurants, and enterprises. We help you achieve your dreams!

Category Leaders

SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.7

327

5

4

3

2

1

143

73

32

23

56

  • Value for money
  • Ease of use
  • Features
  • Customer support
74%
would recommend this app

4.4

314

5

4

3

2

1

222

45

11

6

30

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system.
The bets thing about Revel apart from the easy to use interface is the support team - I have been super impressed with the help I have received in setting up my new POS Revel system.
Was a great price and it integrated seamlessly with my QuickBooks Online software.

Pros

The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.
Over all it’s been a great program and great company to work with. Look forward to years of a great relationship.
This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.

Cons

Then they're arrogant as hell about it. Don't even get me started on how painful, slow and counter-intuitive the backend is.
Terminals went out of sync with each other and caused major problems with ordering and reports, affected customer service. Every time Apple does an update the system does not work (2-3 times a year).
Terrible Company and even worst with the way they conduct their selves. Their sales reps are liars and only care about making the initial sale.

Cons

Does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App.
It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then.
  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last review22 days ago

Key features

  • Total features59
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Availability Management
  • Bar Tab Management
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Cash Management
  • Channel Management
  • Client Portal
  • Clock In/Out
  • Commenting/Notes
  • Commission Management
  • Contact Database
  • Contact Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable CTAs
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Debit/Credit Card Processing
  • Delivery Estimate
  • Delivery Management
  • Demand Forecasting
  • Discount Management
  • Drag & Drop
  • Dynamic Content
  • Electronic Payments
  • Electronic Signature
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Event Marketing
  • Event Scheduling
  • Feedback Management
  • Food Delivery Dispatching
  • For Bars/Clubs
  • For Liquor Stores
  • For Restaurants
  • For Retail
  • Forecasting
  • GDPR Compliance
  • Gift Card Management
  • Group Reservations
  • Image Library
  • In-Person Payments
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Kitchen/Menu Management
  • Labor Cost Reporting
  • Layaway Management
  • List Management
  • Loyalty Cards
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Booking
  • Mobile Optimization
  • Mobile Payments
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Multiple Payment Options
  • Negative Feedback Management
  • Online Booking
  • Online Ordering
  • Online Payments
  • Online Reservations
  • Order Entry
  • Order Management
  • Order Processing
  • Order Scheduling
  • Order Tracking
  • Ordering Automation
  • PCI Compliance
  • POS Integration
  • Payment Processing
  • Performance Metrics
  • Personalization
  • Point of Sale (POS)
  • Preview Functionality
  • Price/Margin Management
  • Pricing Management
  • Product Catalog
  • Product Identification
  • Promotions Management
  • Purchase Order Management
  • QR Codes
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Response Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Review Monitoring
  • Review Notification
  • Reviews Management
  • Rewards Management
  • Room Booking
  • Route Optimization
  • Routing
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Self Service Portal
  • Separate Checks
  • Shipping Management
  • Social Media Integration
  • Social Promotion
  • Split Checks
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Table Management
  • Template Management
  • Third-Party Integrations
  • Tips Management
  • Touch Screen
  • Transaction History
  • Transaction Monitoring
  • Visual Analytics
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Warehouse Management
  • Website Integration
  • Website Personalization
  • eCommerce Management
  • Total features174
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Availability Management
  • Bar Tab Management
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Cash Management
  • Channel Management
  • Client Portal
  • Clock In/Out
  • Commenting/Notes
  • Commission Management
  • Contact Database
  • Contact Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Support
  • Customizable Branding
  • Customizable CTAs
  • Customizable Categories
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Debit/Credit Card Processing
  • Delivery Estimate
  • Delivery Management
  • Demand Forecasting
  • Discount Management
  • Drag & Drop
  • Dynamic Content
  • Electronic Payments
  • Electronic Signature
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Event Marketing
  • Event Scheduling
  • Feedback Management
  • Food Delivery Dispatching
  • For Bars/Clubs
  • For Liquor Stores
  • For Restaurants
  • For Retail
  • Forecasting
  • GDPR Compliance
  • Gift Card Management
  • Group Reservations
  • Image Library
  • In-Person Payments
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Kitchen/Menu Management
  • Labor Cost Reporting
  • Layaway Management
  • List Management
  • Loyalty Cards
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Booking
  • Mobile Optimization
  • Mobile Payments
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Multiple Payment Options
  • Negative Feedback Management
  • Online Booking
  • Online Ordering
  • Online Payments
  • Online Reservations
  • Order Entry
  • Order Management
  • Order Processing
  • Order Scheduling
  • Order Tracking
  • Ordering Automation
  • PCI Compliance
  • POS Integration
  • Payment Processing
  • Performance Metrics
  • Personalization
  • Point of Sale (POS)
  • Preview Functionality
  • Price/Margin Management
  • Pricing Management
  • Product Catalog
  • Product Identification
  • Promotions Management
  • Purchase Order Management
  • QR Codes
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Response Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Review Monitoring
  • Review Notification
  • Reviews Management
  • Rewards Management
  • Room Booking
  • Route Optimization
  • Routing
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Self Service Portal
  • Separate Checks
  • Shipping Management
  • Social Media Integration
  • Social Promotion
  • Split Checks
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Table Management
  • Template Management
  • Third-Party Integrations
  • Tips Management
  • Touch Screen
  • Transaction History
  • Transaction Monitoring
  • Visual Analytics
  • Wait List Management
  • Waiting Time Tracking
  • Waitlist Status Tracking
  • Warehouse Management
  • Website Integration
  • Website Personalization
  • eCommerce Management

Integrations

  • Total integrations30
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations22
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

SR
AvatarImg

Steve R.

Food & Beverages, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

Great Product Packed with Features!

Reviewed 4 years ago
Pros

I believe that the integrated loyalty program as well as the “check in” tablet creates a great promotional tool that with a large web of businesses can help to create business for all incorporated with Spot On. Being able to see reports in mobile app is a plus too! Also being in full control of my pos to implement changes from any computer is a must for me!!

Cons

It is quite different from most POS systems I have used.

BS
AvatarImg

Billy S.

Restaurants, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

owner

Reviewed 4 years ago

the best systems and nice customers services

Pros

Ordering online was the best systems for us

Cons

i had to call the customers almost everyday about the systems

CB
AvatarImg

Christopher B.

Restaurants, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SpotOn logo

SpotOn

Academy Tavern SpotOn Review

Reviewed 4 years ago

[SENSITIVE CONTENT HIDDEN] and the Staff have been great, guiding us through the information and installation processes.

Pros

It takes a unique approach to POS systems, and their adaptation to the ever hanging marketplace.

Cons

Too early to say, since install was today. Dealing with some initial kinks now.

AP
AvatarImg

Anastasia P.

Restaurants, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SpotOn logo

SpotOn

Spoton takes the place of an entire department

Reviewed 2 years ago

A lot more bang for your buck and light years ahead of other point of sale systems

Pros

I love that through one portal you can access online, POS, and analytics. It takes the place of an entire departmental operation through just one program.

Cons

Can be glitchy at times and painstaking when you need to make a lot of changes to prices or menu items

TB
AvatarImg

Tony B.

Hospitality, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

Spoton Review

Reviewed 2 years ago

We have been with Spoton since the Emagine days, we are very happy with the system and extremely happy that we still have our relationships with [SENSITIVE CONTENT]

Pros

Our bartenders love the platform for its ease of use, new bartenders coming from other Point of Sales systems rave about Spoton.

Cons

No real cons, would like to have the first line of support a little better versed in common issues and be a little more ready to move something to the next support level if not easily solved.

Vendor response

Hi Tony, thanks for the feedback! You mentioned needing a little more support from our frontline support agents. I'd love to connect you with your dedicated Success representative if you'd like to email me your account name so I can introduce you! We are grateful for your business and appreciate the opportunity to help.

MJ
AvatarImg

Madison J.

Food & Beverages, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SpotOn logo

SpotOn

Loving It

Reviewed 2 years ago

SpotOn has been easy to work with, and very helpful anytime we have questions.

Pros

I really love the ease of use for staff. our newest staff members catch on much quicker with this system than any of our past systems. The implementation process was far better than what we have experienced with other systems. They send a small team to help install and teach. They are great to work with!

Cons

So far, there hasn't been anything that I have found to dislike or needs improvement.

MF
AvatarImg

Melisa F.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SpotOn logo

SpotOn

POS Bar

Reviewed a year ago

Of all the POS systems that I have worked with in the restaurant atmosphere it is pretty user friendly I feel. The Front of House usability is way easier than the BOH.

Pros

For Front of House the POS system is very user friendly and self explanatory!

Cons

For someone that has not been trained on the system it is a little difficult to just jump in and know how to use and use it accurately. Thank God for [sensitive content hidden] who is kind enough to do weekly meetings with me to get through the learning process. He does a great job!

Vendor response

Being user-friendly and giving you excellent support are some of our top priorities at SpotOn. We are grateful for your partnership and for taking the time to leave us a review.

JF
AvatarImg

Jon F.

Hospitality, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

Best business decision I ever make

Reviewed 2 years ago

To be honest from our local rep and to 24 hour support I'll give SpotOn 12 out of 10

Pros

All modules related to SpotOn Restaurant POS are 100% compatible and intergrate seamlessly together. Trying to achieve all that spotOn Restaurant has to offer with other POS systems lends towards a very expensive transformation especially when dealing with third party components.

Cons

It does take time to get use to especially when I have been using NCR Aloha for the past 14 years, BUT now I would never change back because all that SpotOn Offers and especially with all the future developments coming in the near future.

bm
AvatarImg

brad m.

Food & Beverages, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

VIce President

Reviewed 2 years ago

Amazing, I would say start to finish, however the communication and support has not stopped and its incredible to talk with people that want to help and make the systems the best they can be for your needs.

Pros

The implementation process was amazing allowing you to use the software for your individual needs and operations, Software helps bring all your needs under one platform, from operations to accounting, Consumer to wensite.

Cons

I have to say there really is nothing I am not happy about as it relates to the software. Working with the SpotOn team allowed us to adjust reporting, accounting and formulate into our system.

Vendor response

This is music to our ears! Thanks for the feedback, and we are looking forward to working together to grow your business for years to come.

TW
AvatarImg

Tami W.

Restaurants, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SpotOn logo

SpotOn

Watch out for the sales rep

Reviewed 2 years ago

My overall experience was spot on as far as tech-support and calling them has been really good the sales guy and the fact that nobody can do anything about what was promised or how it actually worked not so good

Pros

Watch out for the sales rep - he promises you the moon in the sky and all these things and then you turn around and get the system and then charge you an nickel and dime you to death and pull money out of your account when they shouldn’t I’m still waiting for product and training. I would like to like this system but it is not complete yet

Cons

The software is not user-friendly as other systems are you really do need the training and I am really good at creating new menu items but this one here makes it all that difficult and I’m still waiting for things to be fixed

Vendor response

Hi Tami, I'm sorry to hear about the frustrations you've experienced during this transition. I've contacted a support manager to reach out and help walk you through any questions you have about billing, setup, or products. We apologize for these hiccups so far and hope we can help make this a more positive experience moving forward!

RW
AvatarImg

Reagan W.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SpotOn logo

SpotOn

Wish I would've looked at reviews

Reviewed a year ago

I have had nothing but issues from the very moment I agreed to sign up. I was sold hard on the program as it was hard for me to make the change, and once I signed up- it was nothing but issues. At one point I just went back to my original Point of Sale and continued just making my monthly payments on the SpotOn program still trying to get my funds refunded back to me. One of the managers actually had the audacity to negotiate my refund amount with me. Then told me my previous rep had called them and told them she didn't make a mistake and that I had signed up for splitting the transaction fee with my customer? WHAT.

Pros

I thought the ease of taking a credit card as payment would be beneficial to my business. A lot of Point of Sale systems charge a transaction fee for each transaction, so to me, it should help me make things flow smoother day to day.

Cons

What I like the very least about SpotOn is the amount of missing funds that I found when I looked into my account. I had to then go spend quite a bit of time double checking everything to make sure I was getting paid. That alone was the biggest deterrent. The application, and what I found out later was their only contract, which was unfortunate because our service representative signed us up for both...

Vendor response

Hi Reagan, we're sorry to hear about the frustration you've experienced. It looks like we've been actively working with you on a resolution for the past week, and we look forward to getting things resolved for you as soon as possible!

RB
AvatarImg

Rachael B.

Restaurants, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

Progressive POS

Reviewed 4 years ago

In the 6 months of using Spot On I have been more than pleased with the advancement of technology for this POS system. Coming from the older time of Aloha and Micros I have never used a POS that has created such ease for daily reporting, managing sales and labor, daily employee maintenance, menu maintenance, employee on-boarding, daily projections, and future forecasting . The real time feature that allows you to instantly make changes to any platform of the system allows for no lost time which is crucial in a high volume restaurant. The support team has been excellent with a level of personal attention that has always fallen through the cracks with other POS systems.

Pros

Progressive, accurate, and efficient point of sale technology.

Cons

The fact that I can do anything remotely LOL! Only a con that if I have personal time away from the restaurant they know I can access all systems and make any daily changes or admin that needs to be done but at the same time being able to sit on a beach and to do payroll isn't so bad :)

YI
AvatarImg

Yuka I.

Restaurants, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SpotOn logo

SpotOn

Review from Cassava

Reviewed a year ago

after the learning curve it's been really amazing.

Pros

While so many POS systems may not be so super different, where SpotOn doesn't even compare is the customer service. The phone reps, email tech rep, local rep who we can see in person and have a working relationship with, it's all amazing.While so many onboarding now adays is a zoom call with a very uninterested rep or just instructions on PDF, SpotOn really makes you feel they care.

Cons

the slowness of the handheld, the way it rolls over screens makes some of us dizzy because the way it moves, and also there are some steps in handheld that we feel can be cutout. the desktop works great, but it's too bulky. we really want the desktop version on iPad. It's web base so we are puzzled to why that hasn't happened yet.

Vendor response

Thank you for your kind words, Yuka, and for your feedback on the handheld devices. We're glad you are happy with SpotOn support and your local rep. We are constantly evolving our tech and its capabilities to better support businesses.

cv
AvatarImg

chad v.

Restaurants, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SpotOn logo

SpotOn

spoton

Reviewed 3 years ago

our biggest problem was our level of customer service regarding order entry. Spot on solved a lot of these issues. Overall once Spot on was implemented and the bugs worked out it has been a great product.

Pros

The pros for our application -Being able to program a large menu and the software allowing modifications to menu items -QR code integration was huge win for customers being able to order and pay outside -Front facing displays work well and easy to use -Instacheckmate feature for seamless order entry -Overall support has been prompt with only a few glitches

Cons

Cons -We have had a few interruptions in service due to upgrade issues. I think mamangement took note that upgrades during midday rush was not a good time to upgrade systems -Gift cards require a seperate reader -it would be nice if menu modifier groups could have option displayed with the list of modifiers hiden unless the group is pressed -Has there been an update where we can retrieve speed of service reports based on the pos send time dn the order bump time

JM
AvatarImg

Juliane M.

Restaurants, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

SpotOn logo

SpotOn

SpotOn Review for Multiple Brands & Locations

Reviewed a year ago

Overall we are pleased with SpotOn POS in all of our restaurants. Being so new to the game, it feels at times that their support teams are learning as they go. There are things we have had to figure out on our own with loyalty, gift card processing, email marketing, etc. Sense of urgency when it comes to support is an area of opportunity for SpotOn on, but [sensitive content hidden] and the other members of the Restaurant Success Team have been able to jump in and assist as needed.

Pros

The Above Store dashboard is extremely helpful and easy to use. Reporting is detailed and in real time. Menu Item programming and screen layout is very user friendly and easier than other POS systems. SpotOn Reserve is a great addition at all of our locations and helps speed up seating, wait list estimates, organize reservations and makes our Host teams more efficient. [sensitive content hidden] (SpotOn Restaurant Success Manager) has been an absolute pleasure to work with. She is hands down the most knowledgeable and helpful person on their team!

Cons

Our initial launch was a little rocky, and rolling out gift cards with Valutec and the loyalty program through SpotOn had quite a few speed bumps.

Vendor response

We appreciate your feedback, Juliane. We will be sure to pass this along to the Restaurant Success Team! Small businesses are at the core of local communities, and we're proud to help support you and your business.

DS
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Daniel S.

Restaurants, 201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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[sensitive content hidden] is STELLAR

Reviewed 4 months ago

Overall things are great. The support system is much improved than it was originally. I would still suggest that the same person working on a support ticket follow it through to the end/completion. We often have 3-4 people try to help us with issues and have to repeat the problem several times to get them up to speed. We are pleased with the improvements in reliability of the system compared to a year ago this time.

Pros

[sensitive content hidden] is STELLAR! We have had the great fortune of working with him over the last 6 months. He is a man of many talents. He has helped us troubleshoot and resolve some printer issues (hardware), and worked through some programming issues (software) with our integration to R365 accounting. He is always very easy to work with and quick to respond. He is willing to really dig deep and figure out our issues. We love working with him.

Cons

Early on we could tell that you were growing too fast and too big. There were lots of situations with lapse in communication and release of new features that didn't work properly. As well several times that the reporting sites when down during very busy shifts. It didn't earn a lot of trust with our teams. We really want to implement the Handheld devices for our servers and the product is completely different than the workstation. Its like teaching someone to use 2 different systems. Make them the same please. AND SOON!

Vendor response

We appreciate your feedback, Daniel, and want to thank you for taking the time to leave us a review. We are constantly evolving our tech and its capabilities to better support businesses, so we've passed along your feedback on our handhelds and work stations. We're glad to hear about your experience with your Restaurant Success Manager and that you've had an improved experience with our support team. Customer service is extremely important to use. Thank you for being a part of the SpotOn family, Daniel and we look forward to continuing to help you grow your business.

BC
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Bob C.

Hospitality, 1-10 employees

Used other for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SpotOn

POS at it's best!

Reviewed 4 years ago
Pros

SpotOn Restaurant is truly a great software and is full of features that I have never had access to before with other systems. With SpotOn, not only are you getting great software, but you are getting a great team. SpotOn is "all in" for their customer and offers so much more than just POS. Their entire suite of products include web design & hosting, online ordering, gift card, loyalty as well as 24/7 help desk. SpotOn has proven to be committed to both their dealers and customers. You can't go wrong with a great software backed by a great team to help you succeed.

Cons

No Cons so far. The software is extremely robust and stable.

SC
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Sunny C.

Restaurants, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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It really is "Spot ON"

Reviewed 4 years ago

Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.

Pros

The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.

Cons

There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.

ST
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Sheila T.

Retail, self-employed

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SpotOn

Great product that needs fine tuning

Reviewed a year ago

Customer service has been great and they are always kind. They helped go through the system when I got the new pos in the store.

Pros

I like the ability to provide a discount for cash sales. The POS is user friendly. The layout is user friendly. The website created was better than I expected.

Cons

I could not merge my gift cards that I previously used because there were letters in the code. I now have to accept as cash and then the reports are incorrect. Any customers that I had with loyalty before do not merge to SpotOn because I did not use phone numbers for in store orders. The first POS system was never shipped so I needed a new order to have one shipped. I spent weeks on the phone with...

Vendor response

Thank you for the feedback, Sheila. We passed this on to client services, and I'm happy to hear a team member has helped to resolve your pain points and billing issues. Please don't hesitate to reach us at clientengagement@spoton.com for additional assistance.