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SpotOn Pricing, Features, Reviews and Alternatives
SpotOn product overview
What is SpotOn?
SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.
Typical customers
Platforms supported
Support options
Training options
SpotOn pricing information
Value for money
4.7
/5
149
Starting from
65
Per month
Flat Rate
Value for money contenders
SpotOn features
Functionality
4.6
/5
149
Total features
79
14 categories
Functionality contenders
SpotOn users reviews
Overall Rating
4.7
/5
149
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.27/10
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Overall rating contenders
Rick J.
Verified reviewer
Business Supplies and Equipment, 1-10 employees
Used daily for 6-12 months
Review source
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Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor. SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.
The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.
As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.
Debbie B.
Hospitality, 51-200 employees
Used daily for less than 6 months
Review source
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From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to...
This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.
We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.
This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you!
Heidi G.
Food Production, 11-50 employees
Used daily for less than 6 months
Review source
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Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and they send you up the chain and that is where I found that I got really no where. I couldn't figure out sales originally and I get passed to different people. A month later kind of figured it out but extremely time consuming. Due to flaws in the system. Supposedly going to get fixed but who knows when and it will not revert back so it will only be going forward. I personally would have not made the switch and now I know to ask a lot more detailed questions. Ask to see marketing. Ask to see reports and understand what the numbers mean and how it ties out.
I liked that Door Dash delivery was built into the system. Eventually got the menu setup the way I want it to look but it took a lot of hours and creative ways of getting it into the POS and then online ordering. Hours put in by me via customer support as they were not that helpful in regards to this.
The reporting is horrible. I need 3 reports to book 1 day sales. There are 3 different websites vs everything being on 1 website. You can't do a refund for an online order. You are required to call customer support or go to yet another website and request the refund. Only refunds that you can do is if remove the credit card info and reenter it. Menu creation did not go well. There is no audit...
We are sorry to hear about the difficulties you've had with reporting! I've alerted our success team and they will be reaching out to you shortly to help explain the reporting functionality. Please don't hesitate to reach out directly at support@spoton.com for additional assistance in the future.
brad m.
Food & Beverages, 501-1,000 employees
Used daily for 6-12 months
Review source
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Amazing, I would say start to finish, however the communication and support has not stopped and its incredible to talk with people that want to help and make the systems the best they can be for your needs.
The implementation process was amazing allowing you to use the software for your individual needs and operations, Software helps bring all your needs under one platform, from operations to accounting, Consumer to wensite.
I have to say there really is nothing I am not happy about as it relates to the software. Working with the SpotOn team allowed us to adjust reporting, accounting and formulate into our system.
This is music to our ears! Thanks for the feedback, and we are looking forward to working together to grow your business for years to come.
Tim G.
Restaurants, 1-10 employees
Used daily for less than 6 months
Review source
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So far it has been positive. My menu builder, [SENSITIVE CONTENT] was great, very friendly and engaging. [SENSITIVE CONTENT] did our install and training and she was phenomenal, super friendly, fun, informative & thorough, I highly recommend her to anyone. My salesperson [SENSITIVE CONTENT] has been great to work with as well.
The system is very user friendly, from both the front and back of house. We have yet to open but we are excited to see the system in action. The SpotOn team members I've dealt with to date have been very friendly.
As previously stated, we have not opened yet so we haven't encountered any problems to date.
SpotOn FAQs and common questions
Q. What type of pricing plans does SpotOn offer?
SpotOn has the following pricing plans:
Starting from: $65.00/month
Pricing model: Subscription
Q. Who are the typical users of SpotOn?
SpotOn has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does SpotOn support?
SpotOn supports the following languages:
English
Q. Does SpotOn support mobile devices?
SpotOn supports the following devices:
Android
Q. Does SpotOn offer an API?
No, SpotOn does not have an API available.
Q. What other apps does SpotOn integrate with?
SpotOn integrates with the following applications:
PayPal, Paycom, DAVO, Gusto, Restaurant365, QuickBooks Online Advanced, QSROnline, HotSchedules, Paylocity, Venmo , Shippo, Paycor
Q. What level of support does SpotOn offer?
SpotOn offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support
Common SpotOn comparisons
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