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SpotOn
Restaurant POS for payment processing
(12)
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SpotOn Pricing, Features, Reviews and Alternatives
SpotOn product overview
What is SpotOn?
SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.
Typical customers
Platforms supported
Support options
Training options
SpotOn pricing information
Value for money
4.3
/5
324
Starting from
No pricing info
Pricing options
Value for money contenders
SpotOn features
Functionality
4.3
/5
324
Total features
174
14 categories
Most valued features by users
Functionality contenders
SpotOn users reviews
Overall Rating
4.3
/5
324
Positive reviews
85
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.03/10
230
45
11
6
32
Overall rating contenders
Rick J.
Business Supplies and Equipment, 1-10 employees
Used daily for 6-12 months
Review source
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Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor. SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.
The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.
As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.
Antonio R.
Restaurants, 11-50 employees
Used daily for 6-12 months
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[sensitive content hidden] has been an invaluable resource for our restaurant business. His expertise in restaurant software and exceptional customer service has been second to none. Our payroll and reporting processes have been seamlessly integrated, and the user-friendly interface has made training a breeze. With [sensitive content hidden] help, we have been able to easily manage multiple locations and administrators. Our overall experience with [sensitive content hidden] has been nothing short of exceptional, and we highly recommend his services to any restaurant business.
Customer service, friendly usage, overall platform, integración capabilities, progressive software, Reporting.
As with any software there are multiple updates, I would like to take parts of the mavens to improve the customer experience.
Thanks for the shoutout, Antonio! Customer service is important to us, and we're glad to hear about your experience with our team. We look forward to continuing to help you grow your business.
Emily R.
Restaurants, 11-50 employees
Used daily for 2+ years
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1-10, id say 2
I think Spot on, since taking over Emagine POS, has gone down hill, You never know who you will be getting support from. The reporting does not seem accurate. Not happy with it at all. Would definately be looking in to another POS system if my father wasnt so dedicated to [sensitive content hidden] and [sensitive content hidden] who sold to Spot on (I think thats what happend). Sent us a computer...
You could improve by sending out people to help small business owners understand the step up and features you offer, you pretty much make us figure things out on our own.... adding a new printer or register, good luck. Our takeout register wont hook up with spot on and open, like our bar register. Try talking to "[sensitive content hidden] " from where ever the hell he is located, no answers. cant figure things out. Send out technicians or send out reps to help and not over the phone. you literally get nowhere and throw in the towel and half ass work with what you can use.
That's not the experience we want you to have, Emily. I've spoken to a member of our customer service team about your case, and we will be reaching out to discuss the status of your account and the final SAAS charge. If you require additional assistance, please don't hesitate to contact clientengagement@spoton.com.
MARIA C.
Restaurants, 11-50 employees
Used daily for 2+ years
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I recently had the pleasure of working with Spot On, particularly with [sensitive content hidden], and I must say, the service provided was exceptional. From the moment we inquired about their Point of Sale (POS) system, [sensitive content hidden] was attentive, knowledgeable, and went above and beyond to ensure we got the best deal possible. One of the standout aspects of our experience was the competitive...
A few months ago, we had problems with our credit card processing. They quickly found out that the software was outdated so they quickly updated it. Problem resolved.
Thank you for the feedback and for taking the time to leave us a review, Maria. Customer service is important to us, and we're so happy to hear about your positive experience with our team. We look forward to continuing to help you grow your business.
Daniel S.
Restaurants, 201-500 employees
Used daily for 2+ years
Review source
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Overall things are great. The support system is much improved than it was originally. I would still suggest that the same person working on a support ticket follow it through to the end/completion. We often have 3-4 people try to help us with issues and have to repeat the problem several times to get them up to speed. We are pleased with the improvements in reliability of the system compared to a year ago this time.
[sensitive content hidden] is STELLAR! We have had the great fortune of working with him over the last 6 months. He is a man of many talents. He has helped us troubleshoot and resolve some printer issues (hardware), and worked through some programming issues (software) with our integration to R365 accounting. He is always very easy to work with and quick to respond. He is willing to really dig deep and figure out our issues. We love working with him.
Early on we could tell that you were growing too fast and too big. There were lots of situations with lapse in communication and release of new features that didn't work properly. As well several times that the reporting sites when down during very busy shifts. It didn't earn a lot of trust with our teams. We really want to implement the Handheld devices for our servers and the product is completely different than the workstation. Its like teaching someone to use 2 different systems. Make them the same please. AND SOON!
We appreciate your feedback, Daniel, and want to thank you for taking the time to leave us a review. We are constantly evolving our tech and its capabilities to better support businesses, so we've passed along your feedback on our handhelds and work stations. We're glad to hear about your experience with your Restaurant Success Manager and that you've had an improved experience with our support team. Customer service is extremely important to use. Thank you for being a part of the SpotOn family, Daniel and we look forward to continuing to help you grow your business.
SpotOn FAQs
SpotOn has the following pricing plans:
Pricing model: Free, Subscription
Q. Who are the typical users of SpotOn?
SpotOn has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does SpotOn support?
SpotOn supports the following languages:
English
Q. Does SpotOn support mobile devices?
SpotOn supports the following devices:
Android, iPad, iPhone
Q. Does SpotOn offer an API?
No, SpotOn does not have an API available.
Q. What other apps does SpotOn integrate with?
SpotOn integrates with the following applications:
7shifts, PayPal, Restaurant Systems Pro, Shogo, INControl, Paycom, DAVO, Restaurant365, QuickBooks Online Advanced, Craftable, QSROnline, BevSpot Food and Beverage Management, SevenRooms, HotSchedules, DoorDash, Paylocity, Sculpture Hospitality, Venmo, MarginEdge, Shippo, Paycor
Q. What level of support does SpotOn offer?
SpotOn offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support, Chat
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