SpotOn Restaurant Pricing, Features, Reviews & Comparison of Alternatives

SpotOn Restaurant

Restaurant POS for payment processing

4.65/5 (82 reviews)

SpotOn Restaurant overview

What is SpotOn Restaurant?

SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.

Key features of SpotOn Restaurant include gift card management, loyalty program creation, order management, split checks, mobile access, and tips management. Teams can use handheld devices with table layouts to display online ordering menus, monitor stations across multiple locations, and receive menu updates in real-time, allowing managers to administer vacancies, approvals, and discounts.

SpotOn Restaurant offers customizable menus, house accounts, split orders, and automated coursing, enabling businesses to streamline front-end operations. The solution helps users generate customizable reports based on metrics such as payment type or sales, and receive hourly or daily updates to gain insight into station sales, employee performance, product mix, sales, and labor by hour.

SpotOn Restaurant’s search functionality lets teams locate receipts which can be emailed to customers in order to facilitate communication. The platform also offers fraud protection for loyalty and gift cards, ensuring compliance with regulatory standards.
www.spoton.com

Pricing

Starting from
$65/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
SpotOn Restaurant screenshot: SpotOn Restaurant membershipsSpotOn Restaurant: Features & BenefitsSpotOn Restaurant screenshot: SpotOn Restaurant multi-location managementSpotOn Restaurant screenshot: SpotOn Restaurant customer reviews

SpotOn Restaurant user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.6
  4.8
Rick Jenkins

A True Game Changer

Used daily for 6-12 months
Reviewed 2020-01-30
Review Source: Capterra

Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor. SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.

Pros
The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.

Cons
As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bret Anderson

Glad I made the switch

Used daily for less than 6 months
Reviewed 2020-11-10
Review Source: Capterra

Exellent! Customer service has fixed all issues with one call! I never need to call back or send an email again it has saved me time and MONEY!!!

Pros
Easy to use, great customization, awesome customer service, Sales Rep delivered as promised! Backend of system is easy to use, I have more control over my stores now! Also the add on features of Reserve which I will start using soon, loyalty programs and integrations are a plus!! I love the ability to control overrides on pricing, discounts, voids all from my phone and I can be anywhere!!

Cons
So its more of an inconvenience, in order for my phone to ping for a an override I must logged on, so it becomes a slight issue! Other than that its a great system!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ben Pryor

Premium Features and Unrivaled Transparency

Used daily for 1-2 years
Reviewed 2021-02-10
Review Source: Capterra

SpotOn continues to be an invaluable technology partner that listens well and proactively presents innovative solutions to drive our business forward.

Pros
True, cloud POS with the flexibility to run on a myriad of different hardware devices. It just works. Low-maintenance and reliable even at high-volume restaurants. An innovative and evolving platform that adapts quickly to the changing needs of the restaurant industry. Transparent pricing with no long-term contracts. The sales and implementation teams were there every step of the way. User-friendly. Training our service teams was simple and exciting. Robust suite of features: DoorDash Drive, Waitlist/Reservation Management, Online Ordering, Marketing/Loyalty.

Cons
Would like a more robust first-party delivery module and/or more delivery integrations and more best-in-breed integrations in general.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Jason Nichols

SpotOn in Vegas

Used daily for 6-12 months
Reviewed 2020-11-11
Review Source: Capterra

My reps have been great. My guy who programmed my equipment was great. Install was a piece of cake. Disappointed with loyalty program, quality of website (not easy to work with). CC processing percentage just a hair over 2%.

Pros
Ease of use. Able to make adjustments and changes quickly and easily. If ever any difficulty, customer support usually helps me through it quickly.

Cons
Issues in the programming. Had an issue with my tablets where the guests tips were disappearing after swiping on unit and guest signing electronically. 9 months later the issue is still not solved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Sunny Cover

It really is "Spot ON"

Used daily for 6-12 months
Reviewed 2020-11-20
Review Source: Capterra

Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.

Pros
The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.

Cons
There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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SpotOn Restaurant pricing

Starting from
$65/month
Pricing options
Subscription
View Pricing Plans

Pricing starts at $65/month, plus a one-time setup fee. Contact SpotOn for more information.

SpotOn Restaurant features

Loyalty Program
Multi-Location
Order Management
POS
Reporting & Statistics
Sales Reporting

API (129 other apps)
Activity Dashboard (150 other apps)
Automatic Notifications (113 other apps)
Billing & Invoicing (115 other apps)
Customer Database (119 other apps)
Customer History (100 other apps)
Discount Management (116 other apps)
Electronic Payments (104 other apps)
Employee Management (120 other apps)
Inventory Management (195 other apps)
Inventory Tracking (152 other apps)
Order Processing (100 other apps)
Promotions Management (91 other apps)
Third Party Integration (126 other apps)

Videos and tutorials

Additional information for SpotOn Restaurant

Key features of SpotOn Restaurant

  • Gift Card Management
  • Online Ordering
  • Reporting/Analytics
  • Separate Checks
  • Split Checks
  • Table Management
  • Tips Management
View All Features