Salesforce Starter vs HubSpot Service Hub

Zoho CRM

Zendesk Suite

Freshdesk

NetSuite

Intercom

Bigin by Zoho CRM

Compare Salesforce Starter and HubSpot Service Hub based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

HubSpot CRM

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Salesforce Starter is an all-in-one CRM suite designed to help growing businesses organize data, manage customer relationships, and gain valuable insights. The solution brings together marketing, sales, service, and commerce tools in a single platform.

A/B Testing

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Appointment Management

Appointment Scheduling

Calendar Management

Calendar/Reminder System

Calendar Sync

Call Center Management

Call Logging

Campaign Analytics

Campaign Management

Campaign Scheduling

CAN-SPAM Compliance

Catalog Management

Chat/Messaging

Click Tracking

Client Management

Collaboration Tools

Commenting/Notes

Commission Management

Communication Management

Contact Database

Contact Management

Customer Database

Customer Engagement

Customer Journey Mapping

Customer Management

Customer Segmentation

Customizable Branding

Customizable CTAs

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Synchronization

Deal Management

Document Storage

Drag & Drop

Drip Campaigns

Dynamic Content

Electronic Signature

Email Campaign Management

Email Management

Email Marketing

Email Templates

Email Tracking

Engagement Tracking

Event Triggered Actions

Field Sales Management

Forecasting

For Insurance Industry

For iPad Devices

For Mac Devices

For Real Estate

For Real Estate Agencies

For Small Businesses

For Startups

GDPR Compliance

Generative AI

Health Score

Interaction Tracking

Internal Chat Integration

Knowledge Base Management

Knowledge Management

Landing Pages/Web Forms

Lead Capture

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Lead Segmentation

Lead Verification/Validation

List Management

Marketing Automation

Marketing Calendar

Mobile Access

Mobile Optimization

Monitoring

Multi-Campaign

Multi-Channel Communication

Multi-Channel Marketing

Onboarding

Opportunity Management

Order Management

Performance Metrics

Personalization

Pipeline Management

Predictive Analytics

Preview Functionality

Property Management

Proposal Generation

Prospecting Tools

Salesforce Starter

iPad

iPhone

Android

Web-based

Starter

Pro 

My overall experience with Salesforce Starter has been very positive, offering a reliable, scalable CRM with strong tools that support organization, visibility, and long-term growth.

Also, crossover or duplicates on accounts with other colleagues that don’t map to a family tree

Advisor

Helps organize leads, contacts, and deals in one place.

Executive Assistant

I liked that it allowed you to enter thorough data about each person and family so that all of their stats are in one place.

Helpful automation features for managing customers.

Website Owner

I love that it is priced to allow small businesses to easily access and use the software and that it's super user-friendly even for users who have zero CRM experience prior to using Salesforce Starter.

Owner

I like how easy it is to use, and really enjoy that Salesforce offers mobile and desktop dashboards for users.

I’ve been having a great time with salesforce, luckily I do not have to use many features for it to be successful but I have no qualms for what I am using

I used salesforce to track candidates and families for a non profit organization.

While the basic features are very affordable for most users certain add-ons can be costly and some of the more advanced features can be difficult for newer users to figure out.

Payroll Administrator

I used Salesforce as a backup person for the accounting team.

I love the ability for Salesforce Starter to be customized and suggest actions that help our business be more efficient.

VP product

a dedicated specialist to manage the platform.

There is the inevitable initial learning curve to the whole ordeal.

office manager

easy  and  friendly,  they have a training guide that  helps  to set up and understand  the  system.

Web Manager

Salesforce Essentials provides integration options with other popular marketing tools and applications, facilitating a seamless flow of data.

It is a scalable CRM solution to help grow your business.

I do not recall anything I did not like about Salesforce...

Acct Resolution

What I liked least is the user limit and add on costs.

Billing Administrator

I don't like that you cannot view the activities tab and see what notes were taken without having to expand each note.

Sortation assoiciate

complexity in usage when compared to other

Account Manager

The pricing on this product is a bit higher than competitive products with the same functionality. If you're moving over from a different product,  some of the workflows can be a bit confusing.

This flexibility can be valuable for marketers who use multiple tools in their marketing stack.

Revenue Operations Manager

Overall very good, there’s a reason it’s the top CRM in the world, but the backend is very difficult to manage, lots of nuances and takes a dedicated person to manage the platform

Affordability - pricing is somewhat competitive, but wish there were discounts when using multiple Saleforce products.

Grant Manager

It would also be nice if I could record comments on the same page as I record a task but I have to save the task then reopen it and then I can write the comments detailing it.

Salesforce makes it easy for companies to maintain an ongoing relationship with customers, prospects, or partners and to collect and monitor their data.

Managing Director

Salesforce Essentials is a game-changer for businesses seeking a powerful yet easy-to-use CRM solution.

I like the contact database and the information stored.

The standard reporting features are less than optimal.

As a grant manager I use this to record all of my interactions with funders and potential funders and it has been the easiest to use product that I have used over my decade of experience.

Office Manager

I liked the ability to clearly see who was in charge of each customers sale and where they were in the sales process.

Business Operations Analyst

All-in-one platform with CRM, sales and marketing automation, and customer service tools.

I do wish the task tracking was set up a little differently, or at least customizable if it isnt already and I'm just not aware of it.

Training specialist

The amount of features and options to manage the queue and handle the support tickets

Salesforce is great for storing prospects emails and phone numbers.

Program Manager

modules are easily arranged and ability to open additional windows for modules is helpful

The 'Import to salesloft' button disappeared at least once week which impacted my sales cycle.

Sr Manager

You get a ton of Salesforce features, Pro is better, but not everyone can justify the need for pro, or afford it.

Additional fees may apply for advanced features beyond the base subscription cost.

Administrative Assistant

Sometimes merging customers that were in the software twice mistakenly can be hard.

Partner and Sales Manager 

This is the essentials version of Salesforce so obviously the features aren't as robust.

Salesforce Essentials is more affordable than standard Salesforce and still has what I need in a CRM.

Financial Planner

I like that the product has the ability to be completely customized to one's needs.  

manager

salesforce software is very good to record the details and to check the activities as well

Chief Executive Officer

I love this software so much, but I had to cancel my subscription since it was too expensive for my budget.

We need to keep every customer we have, so the customer experience is paramount.

Salesforce Starter vs HubSpot Service Hub Comparison (2026)

Salesforce Starter

HubSpot Service Hub

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives