SAP Customer Experience vs Bitrix24

Trello

Zoho CRM

Pipedrive

Cognigy.AI

charles

EXADS

Compare SAP Customer Experience and Bitrix24 based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

EXADS ad serving solutions are built with developers in mind every step of the way. EXADS Admin Panel provides a single interface for admins, advertisers and publishers to monitor and manage their online advertising and access a large range of features and automated optimizations.

SAP Customer Experience is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications.

Automated Routing

Campaign Management

Campaign Planning

Channel Management

Client Management

Communication Management

Contact Management

Customer Complaint Tracking

Customer Database

Customer History

Email Management

Feedback Management

For Insurance Industry

For Startups

Forecasting

Interaction Tracking

Knowledge Base Management

Lead Generation

Lead Management

Lead Qualification

Lead Segmentation

Live Chat

Marketing Automation

Mobile Access

Multi-Campaign

Multi-Channel Data Collection

Pipeline Management

Reporting/Analytics

ROI Tracking

Routing

Sales Pipeline Management

Search

Support Ticket Management

SAP Customer Experience

Android

Linux

Web-based

Windows

iPad

iPhone

Helpedesk

The software is quite complex, because of this, some problems with the client arises, much more due to misinformation of the user than the tool itself.

Consultant

SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions.

Team Lead

It has been great experience with SAP CRM. It's a cost effective and easy to use with high quality.

Program Manager, Business Systems

UI is awful,  too much of it does not make sense how you get from one section to another. Been using it for years and I still have a hard time navigating.

Teller

This tool is great for organizing and storing data. We use it to store all of our clients information and data, and it works very effectively.

Service Costumer

It is so easy to use, and has so many options, the interaction with the clients are everything and this software its perfect for that.

Executive Director

The WebUI is an especially great feature. SAP really helps in the way of tracking such as, tracking questions and concerns from customers and tracking customers orders.

Infrastructure Analyst

Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.

Project Manager

The CMMS application is good for parts tracking and that is about all.

For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically.

Research Assistant

Our organization has benefited from SAP technology, our processes have boosted and streamlined for an increase in productivity.

Sales

Limited functionality, especially considering the cost per license. Quite closed system, difficult to integrate with third-party systems.

Dealer Management Specialist

SAP has enabled us an overall data and easy use with this program. I am able to find the CRM info for potential sales region and understand to analyze better.

Gerente de Marketing Digital 

The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.

Computer and communication engineering

SAP Customer Experience provides a comprehensive suite of solutions that can help businesses manage all aspects of the customer journey, from marketing and sales to customer service and support.

Material Controls Engineer I

Subtle differences between CRM and other SAP products can result in a user running into minor problems when doing uploads into the system. Each is unique yet seems so similar.

Solution Architect

The selection criteria for these two agencies have been most respected for many years. The business tooling is very extensive and business users find the merchandising tools quite intuitive.

This makes the learning curve easy but can create some frustration.

SAP Customer Experience screenshot: Task and schedule overview in SAP Customer Experience

SAP Customer Experience screenshot: HR data in SAP Customer Experience

SAP Customer Experience screenshot: Corporate account view in SAP Customer Experience

SAP Customer Experience screenshot: Account activity overview in SAP Customer Experience

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and AI-based features.

Trello is a project management tool that helps teams organize and manage their tasks. It caters to a range of industries and teams, from marketing to engineering. Trello's simple and intuitive interface makes it easy for any team to get started and stay on top of their work.

Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams. Bitrix24 replaces a multitude of apps and services with a single, flat-fee solution (no per-user charge).

@mentions

Access Controls/Permissions

Account Management

Accounting

Activity Dashboard

Activity Tracking

Activity/News Feed

Ad hoc Reporting

Ad Optimization

Agenda Management

Agile Methodologies

AI Writing Assistant

Alerts/Escalation

Alerts/Notifications

Analytics

Applicant Tracking

Appointment Management

Appointment Scheduling

Approval Process Control

Approval Workflow

Archiving & Retention

Assignment Management

Attendance Tracking

Attendee Management

Audience Targeting

Audio Calls

Audio/Video Conferencing

Audit Trail

Auto Update

Auto-Dialer

Automated Attendant

Automated Quoting

Automated Scheduling

Automatic Backup

Automatic Call Distribution

Autoresponders

Availability Management

Backup and Recovery

Bar Chart

Batch Communications

Batch Processing

Benchmarking

Benefits Management

Billable & Non-Billable Hours

Billing & Invoicing

Biometric Recognition

Blogs

Brainstorming

Bug Tracking

Business Process Automation

Business Process Control

Calendar Management

Calendar Sync

Calendar/Reminder System

Call Center Management

Call Conferencing

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scheduling

Call Scripting

Call Transcription

Call Transfer

Caller ID

Caller Profiles

Campaign Analytics

Campaign Personalization

CAN-SPAM Compliance

Canned Responses

Capacity Management

Case Management

Catalog Management

Chat/Messaging

Chatbot

Class Scheduling

Click Tracking

Client Database

Client Portal

Client Tracking

CMS Integration

Collaboration Tools

Color Codes/Icons

Commenting/Notes

Commission Management

Committee Management

Computer Telephony Integration

Conferencing

Configurable Workflow

Confirmations/Reminders

Contact Database

Content Delivery

Bitrix24

President

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

Telemarketer

It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.

QA Manager

Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.

Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.

Administrative Assistant

I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.

SAP Customer Experience vs Bitrix24 Comparison (2026)

SAP Customer Experience vs Bitrix24 Comparison (2026)

SAP Customer Experience

Bitrix24

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives