SAP Customer Experience vs Dynamics 365

Zoho CRM

NetSuite

SAP S/4HANA Cloud

Cognigy.AI

charles

EXADS

Compare SAP Customer Experience and Dynamics 365 based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

EXADS ad serving solutions are built with developers in mind every step of the way. EXADS Admin Panel provides a single interface for admins, advertisers and publishers to monitor and manage their online advertising and access a large range of features and automated optimizations.

SAP Customer Experience is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications.

Automated Routing

Campaign Management

Campaign Planning

Channel Management

Client Management

Communication Management

Contact Management

Customer Complaint Tracking

Customer Database

Customer History

Email Management

Feedback Management

For Insurance Industry

For Startups

Forecasting

Interaction Tracking

Knowledge Base Management

Lead Generation

Lead Management

Lead Qualification

Lead Segmentation

Live Chat

Marketing Automation

Mobile Access

Multi-Campaign

Multi-Channel Data Collection

Pipeline Management

Reporting/Analytics

ROI Tracking

Routing

Sales Pipeline Management

Search

Support Ticket Management

SAP Customer Experience

Android

Linux

Web-based

Windows

iPad

iPhone

Helpedesk

The software is quite complex, because of this, some problems with the client arises, much more due to misinformation of the user than the tool itself.

Consultant

SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions.

Team Lead

It has been great experience with SAP CRM. It's a cost effective and easy to use with high quality.

Program Manager, Business Systems

UI is awful,  too much of it does not make sense how you get from one section to another. Been using it for years and I still have a hard time navigating.

Teller

This tool is great for organizing and storing data. We use it to store all of our clients information and data, and it works very effectively.

Service Costumer

It is so easy to use, and has so many options, the interaction with the clients are everything and this software its perfect for that.

Executive Director

The WebUI is an especially great feature. SAP really helps in the way of tracking such as, tracking questions and concerns from customers and tracking customers orders.

Infrastructure Analyst

Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.

Project Manager

The CMMS application is good for parts tracking and that is about all.

For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically.

Research Assistant

Our organization has benefited from SAP technology, our processes have boosted and streamlined for an increase in productivity.

Sales

Limited functionality, especially considering the cost per license. Quite closed system, difficult to integrate with third-party systems.

Dealer Management Specialist

SAP has enabled us an overall data and easy use with this program. I am able to find the CRM info for potential sales region and understand to analyze better.

Gerente de Marketing Digital 

The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.

Computer and communication engineering

SAP Customer Experience provides a comprehensive suite of solutions that can help businesses manage all aspects of the customer journey, from marketing and sales to customer service and support.

Material Controls Engineer I

Subtle differences between CRM and other SAP products can result in a user running into minor problems when doing uploads into the system. Each is unique yet seems so similar.

Solution Architect

The selection criteria for these two agencies have been most respected for many years. The business tooling is very extensive and business users find the merchandising tools quite intuitive.

This makes the learning curve easy but can create some frustration.

SAP Customer Experience screenshot: Task and schedule overview in SAP Customer Experience

SAP Customer Experience screenshot: HR data in SAP Customer Experience

SAP Customer Experience screenshot: Corporate account view in SAP Customer Experience

SAP Customer Experience screenshot: Account activity overview in SAP Customer Experience

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

SAP S/4HANA Cloud is a cloud-based intelligent ERP system specifically developed for companies in all industries offering them a broad and flexible functionality.

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Accounts Payable

Accounts Receivable

Activity Dashboard

Activity Tracking

Asset Lifecycle Management

Bank Reconciliation

Billing & Invoicing

Budgeting/Forecasting

Calendar Management

Calendar/Reminder System

Cash Management

Chat/Messaging

Collaboration Tools

Commission Management

Compliance Management

Consolidation/Roll-Up

Contact Database

Conversion Tracking

Customer Segmentation

Customizable Branding

Customizable Templates

Dashboard Creation

Data Connectors

Data Import/Export

Data Visualization

Dispatch Management

Document Management

Document Storage

Email Marketing

Email Templates

Employee Management

Employee Scheduling

Expense Tracking

Financial Analysis

Financial Management

Financial Reporting

Fixed Asset Management

For Call Centers

For iPad Devices

For Medical Purposes

For Real Estate

Fund Management

General Ledger

HR Management

Income & Balance Sheet

Integrated Business Operations

Internal Chat Integration

Inventory Management

Invoice Creation

Invoice Management

Invoice Processing

Knowledge Management

KPI Monitoring

Labor Forecasting

Lead Capture

Lead Nurturing

Maintenance Scheduling

Mobile App

Multi-Channel Communication

Multi-Channel Marketing

Multi-Currency

Online Invoicing

Payroll Management

Performance Metrics

Point of Sale (POS)

Profit/Loss Statement

Project Management

Prospecting Tools

Purchase Order Management

Remote Access/Control

Reporting & Statistics

Requisition Management

Sales Forecasting

Sales Reports

Sales Trend Analysis

Scheduling

Search/Filter

Self Service Portal

Single Page View

Dynamics 365

Freelancer

The planning and financial organization  helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.

benefits administrator

Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.

programmer

I like this software because it is affordable and and adds a lot of value to my money which is why I love it.

My overall experience with this software so far is very good. They constantly try to improve and add more fantastic features.

Content Creator on Youtube

It is great for product line of enterprise resource planning and customer relationship management application. It is easy to use and if you need help the support is fantastic.

Director of Digital Transformation

We made the switch and have enjoyed an overlooked benefit from our new provider, a robust customer community to help us solve challenges above our head.

Founder

Plus, its integrated systems is great that helps align our sales and marketing process that help produce a seamless experience for our customers.

Self employed 

My overall experience with dynamics is wonderful because you can you use it for meeting etc and it’s lovely to have.

International Operations Manager

Is a pretty comfortable CRM, smart, complete, and professional. Don´t waste your time looking for another CRM´s this one is the best, this one has the best tools and features.

Network Analyst

The Best thing about MS dynamics is that it provides the opportunity of interaction between users and clients. It has a very simple interface which makes it very easy to record negotiations.

Assistant Controller

This software is affordable and within our budget. I really like its ease of implementation and use.

Sr. System Analyst

Customer service has suffered due to the dropped messages, limited user interface and time consuming ticket entry. Users and employees alike avoid the system.

SAP Customer Experience vs Dynamics 365 Comparison (2026)

SAP Customer Experience vs Dynamics 365 Comparison (2026)

SAP Customer Experience

Dynamics 365

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives