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Dynamics 365 Logo

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ERP and CRM applications from Microsoft

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Dynamics 365 Pricing, Features, Reviews and Alternatives

Dynamics 365 FAQs

Q. What type of pricing plans does Dynamics 365 offer?

Dynamics 365 has the following pricing plans:
Starting from: $50.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Dynamics 365?

Dynamics 365 has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Dynamics 365 support?

Dynamics 365 supports the following languages:
Danish, Russian, Arabic, Italian, French, Portuguese, Chinese (Simplified), Norwegian (Bokmal), Chinese (Traditional), Japanese, Spanish, Finnish, German, Korean, Thai, Polish, Hungarian, English, Czech, Swedish, Turkish, Hebrew, Dutch


Q. Does Dynamics 365 support mobile devices?

Dynamics 365 supports the following devices:
Android, iPhone


Q. Does Dynamics 365 offer an API?

No, Dynamics 365 does not have an API available.


Q. What other apps does Dynamics 365 integrate with?

Dynamics 365 integrates with the following applications:
Microsoft SharePoint, InsideView, Sana Commerce, Microsoft Outlook, Campaign Monitor by Marigold, airSlate SignNow, Tacton CPQ, SOFT4RealEstate, Five9, Docusign, ADP Workforce Now, Microsoft Project, Ameyo, Salesforce Sales Cloud, LinkedIn for Business, PROS Smart CPQ, Gainsight CS, AskNicely, Lattice Engines, PandaDoc, Microsoft Excel


Q. What level of support does Dynamics 365 offer?

Dynamics 365 offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep)

Dynamics 365 product overview

Price starts from

50

/user

Per month

What is Dynamics 365?

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
Knowledge Base
FAQs/Forum
24/7 (Live rep)

Training options

Documentation

Not sure about Dynamics 365? Compare it with a popular alternative

Dynamics 365 logo

Dynamics 365

4.4
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Starting from

50

/user

Per month

Free plan
Free trial
Pricing range

Starting from

14

/user

Per month

Free plan
Free trial
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Value for money
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Ease of use
Value for money
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Why am I seeing this?

Dynamics 365 pricing information

Value for money

4.1

/5

5.6K

Starting from

50

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Dynamics 365 features

Functionality

4.3

/5

5.6K

Total features

117

26 categories

Most valued features by users

Activity Dashboard
Third-Party Integrations
Reporting & Statistics
Reporting/Analytics
Data Import/Export
Workflow Management
Document Management
Mobile Access

Functionality contenders

Dynamics 365 users reviews

Overall Rating

4.4

/5

5.6K

Positive reviews

88

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.03/10
Rating distribution

5

4

3

2

1

2.9K

2K

546

92

32

Pros
The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.
Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.
I like this software because it is affordable and and adds a lot of value to my money which is why I love it.
Cons
Customer service has suffered due to the dropped messages, limited user interface and time consuming ticket entry. Users and employees alike avoid the system.
Having trouble with acrobat pdfs and converting them in excel or words documents. Secondly trouble creating email groups and then editing email groups.
Getting error some time so it's take some time to remove the error.

Overall rating contenders

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Georgios S.

Research Associate

Higher Education, 5,001-10,000 employees

Review source

Overall Rating

Powerful tool

Reviewed 3 years ago

Transcript

Georgios S.: Hi there. My name is Georgios and I work as a Research Associate. My rating for Dynamics...

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Bernard G.

Cloud Applications Consultant

Retail, 11-50 employees

Review source

Overall Rating

Excellent CRM solution for unique uses

Reviewed 2 years ago

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Ty C.

Paper & Forest Products, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Dynamics in a league of it's own

Reviewed 5 years ago

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Pros

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge. From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Cons

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

SH
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Stefanie H.

Insurance, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Dynamics 365 Handy Tool

Reviewed 13 days ago

It's a handy repository for keeping data organized

Pros

Very point-and-click to be able to store and update important data.

Cons

With so many areas to store information and documents it's hard to locate items at times.

JT
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Julia T.

Law Practice, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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There's Potential

Reviewed 5 years ago

We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.

Pros

I chose Dynamics 365 because we are already using Microsoft products and wanted a seamless integration to our CRM. I was drawn to the simplicity of the application and ability to customize within the application from the demo.

Cons

When I started working with a Microsoft partner to customize the application, I quickly became frustrated due to the number of errors and roadblocks that came with the integration and implementation process. I had evaluated our situation very carefully to ensure we had the required technical specifications and would be a good fit for our company; however, I was thrown off by the requirements that we could not face.

NH
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Naiem H.

Design, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Effortless Billing and Invoicing with Dynamics 365: Streamlining Business Finances

Reviewed 4 months ago
Pros

Using Dynamics 365 is a complete transformation for our billing and invoicing operations. For a small entrepreneur, following finances is paramount and this software has simplified everything. Its packages are designed in a way that customers can alter some details like the logotype quite easily without losing their personal touch thus ensuring uniformity with all other business requirements thereby...

Cons

A business owner using Dynamics 365 for invoicing and billing has both been helped and prevented to some extent by its functionality. Beginning to understand all the finer points of this software is tough - it gets difficult soon after one starts using it. The financial tools bundled alongside Dynamics 365 play a key role in management when we don’t really know what we’re doing yet it’s still one tough nut to crack. To mention a few; it takes a lot of precious time in setting up the software.

BR
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Busola R.

Telecommunications, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ERP on microsoft office at its best

Reviewed a month ago

Dynamics is very flexible and can interact so well with microsoft office and this is a game changer

Pros

It is a very good ERP and the integration with microsoft office is amazing. You could literally start and finish your work on an ERP without cross opening any other app

Cons

It is a very good ERP but unpopular and most organizations are yet to key into the ERP.

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