SAP Customer Experience vs Gold-Vision CRM

Salesforce Sales Cloud

HubSpot CRM

Sage CRM

Cognigy.AI

charles

EXADS

Compare SAP Customer Experience and Gold-Vision CRM based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

EXADS ad serving solutions are built with developers in mind every step of the way. EXADS Admin Panel provides a single interface for admins, advertisers and publishers to monitor and manage their online advertising and access a large range of features and automated optimizations.

SAP Customer Experience is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications.

Automated Routing

Campaign Management

Campaign Planning

Channel Management

Client Management

Communication Management

Contact Management

Customer Complaint Tracking

Customer Database

Customer History

Email Management

Feedback Management

For Insurance Industry

For Startups

Forecasting

Interaction Tracking

Knowledge Base Management

Lead Generation

Lead Management

Lead Qualification

Lead Segmentation

Live Chat

Marketing Automation

Mobile Access

Multi-Campaign

Multi-Channel Data Collection

Pipeline Management

Reporting/Analytics

ROI Tracking

Routing

Sales Pipeline Management

Search

Support Ticket Management

SAP Customer Experience

Android

Linux

Web-based

Windows

iPad

iPhone

Helpedesk

The software is quite complex, because of this, some problems with the client arises, much more due to misinformation of the user than the tool itself.

Consultant

SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions.

Team Lead

It has been great experience with SAP CRM. It's a cost effective and easy to use with high quality.

Program Manager, Business Systems

UI is awful,  too much of it does not make sense how you get from one section to another. Been using it for years and I still have a hard time navigating.

Teller

This tool is great for organizing and storing data. We use it to store all of our clients information and data, and it works very effectively.

Service Costumer

It is so easy to use, and has so many options, the interaction with the clients are everything and this software its perfect for that.

Executive Director

The WebUI is an especially great feature. SAP really helps in the way of tracking such as, tracking questions and concerns from customers and tracking customers orders.

Infrastructure Analyst

Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.

Project Manager

The CMMS application is good for parts tracking and that is about all.

For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically.

Research Assistant

Our organization has benefited from SAP technology, our processes have boosted and streamlined for an increase in productivity.

Sales

Limited functionality, especially considering the cost per license. Quite closed system, difficult to integrate with third-party systems.

Dealer Management Specialist

SAP has enabled us an overall data and easy use with this program. I am able to find the CRM info for potential sales region and understand to analyze better.

Gerente de Marketing Digital 

The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.

Computer and communication engineering

SAP Customer Experience provides a comprehensive suite of solutions that can help businesses manage all aspects of the customer journey, from marketing and sales to customer service and support.

Material Controls Engineer I

Subtle differences between CRM and other SAP products can result in a user running into minor problems when doing uploads into the system. Each is unique yet seems so similar.

Solution Architect

The selection criteria for these two agencies have been most respected for many years. The business tooling is very extensive and business users find the merchandising tools quite intuitive.

This makes the learning curve easy but can create some frustration.

SAP Customer Experience screenshot: Task and schedule overview in SAP Customer Experience

SAP Customer Experience screenshot: HR data in SAP Customer Experience

SAP Customer Experience screenshot: Corporate account view in SAP Customer Experience

SAP Customer Experience screenshot: Account activity overview in SAP Customer Experience

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Speed up your business growth with our web-based CRM application: Sage, the leading supplier of business management solutions to small and medium businesses.

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Gold-Vision is a full suite of highly configurable CRM tools for sales & marketing automation, project management, customer support, events management, integrations and more.

A/B Testing

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Batch Processing

Bid Management

Calendar Management

Calendar Sync

Calendar/Reminder System

Campaign Analytics

Campaign Segmentation

Chat/Messaging

Client Tracking

Collaboration Tools

Commission Management

Configurable Workflow

Contact Database

Contract/License Management

Conversion Tracking

Customer Segmentation

Customizable Branding

Customizable CTAs

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Enrichment

Data Import/Export

Document Management

Document Storage

Drag & Drop

Drip Campaigns

Dynamic Content

Email Marketing

Email Templates

Email Tracking

Estimating

Event Triggered Actions

Field Sales Management

For AEC Industry

For iPad Devices

For Small Businesses

Internal Chat Integration

Landing Pages/Web Forms

Lead Capture

Lead Distribution

Lead Nurturing

Lead Verification/Validation

Marketing Calendar

Monitoring

Multi-Channel Marketing

Multivariate Testing

Opportunity Management

Performance Metrics

Pipeline Reports

Predictive Analytics

Project Management

Project Time Tracking

Project Tracking

Proposal Generation

Prospecting Tools

Quotes/Estimates

Real-Time Reporting

Referral Tracking

Reminders

Reporting & Statistics

Sales Activity Management

Sales Analytics

Sales Approval

Sales Forecasting

Sales Reports

Sales Trend Analysis

Scheduling

Gold-Vision CRM

Marketing Executive

Amazing support - GV are always super quick at helping me enquiries and finding ways to help us use the product better.

Managing Director

Two best things about Gold Vision from our point of view. Customer service is outstanding - The team is very responsive and great at helping us get the most out of the system.

Account Manager

Overall very good- helpful team, responsive help desk and regular updates, they are even open to product upgrade suggestions.

Business Developmnet Manager

The level of detail it provides, from opportunity to project delivery is great and provides all the data I need to track opportunities and projects, coupled with easy to use reports.

We are a small, but expanding firm, and GoldVision gives us the flexibility we need at a fair cost. We receive excellent customer support and the team are responsive and knowledgeable.

VP Sales & Marketing

With the help of a very talented and conscientious team at GV we were able to re-create our entire project workflow system within Gold Vision with a seamless integration.

Business Development Manager

GV is a great product and costs much less than its competitors. The service we receive is excellent and the webinars are very worthwhile.

Business Development Co-ordinator

From ease of creating to extracting information, Gold-Vision is superb.

Customer Experience Lead

It allows us to to open tickets and follow the tickets through to resolution. The email tracking system is great so you can view all of the email contacts for each ticket at once.

Head of Membership & Events

I love that we can customise everything to suit our needs. We use Eventbrite for our event registrations and it works seamlessly.

Operations Manager

My favourite thing is the ability to configure most of the screens to suit your requirements.

Marketing Manager

Campaign software unable to send without. Gv-c in the email - this can sometimes lead to emails being missed when people reply with the new email address in cc or bcc box.

What makes it so perfect as my marketing tool, is the integration of CRM with Connect e-marketing.

Terminology was difficult to understand, which made keying data into some fields a challenge. People were putting the same data into different fields because they didn't understand the titles.

Business Development 

Great tool for staying organized and having all our critical information in one location.

SAP Customer Experience vs Gold-Vision CRM Comparison (2026)

SAP Customer Experience

Gold-Vision CRM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives