SAP Customer Experience vs Tidio

Zendesk Suite

LiveChat

Intercom

Cognigy.AI

charles

EXADS

Compare SAP Customer Experience and Tidio based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

EXADS ad serving solutions are built with developers in mind every step of the way. EXADS Admin Panel provides a single interface for admins, advertisers and publishers to monitor and manage their online advertising and access a large range of features and automated optimizations.

SAP Customer Experience is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications.

Automated Routing

Campaign Management

Campaign Planning

Channel Management

Client Management

Communication Management

Contact Management

Customer Complaint Tracking

Customer Database

Customer History

Email Management

Feedback Management

For Insurance Industry

For Startups

Forecasting

Interaction Tracking

Knowledge Base Management

Lead Generation

Lead Management

Lead Qualification

Lead Segmentation

Live Chat

Marketing Automation

Mobile Access

Multi-Campaign

Multi-Channel Data Collection

Pipeline Management

Reporting/Analytics

ROI Tracking

Routing

Sales Pipeline Management

Search

Support Ticket Management

SAP Customer Experience

Android

Linux

Web-based

Windows

iPad

iPhone

Helpedesk

The software is quite complex, because of this, some problems with the client arises, much more due to misinformation of the user than the tool itself.

Consultant

SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions.

Team Lead

It has been great experience with SAP CRM. It's a cost effective and easy to use with high quality.

Program Manager, Business Systems

UI is awful,  too much of it does not make sense how you get from one section to another. Been using it for years and I still have a hard time navigating.

Teller

This tool is great for organizing and storing data. We use it to store all of our clients information and data, and it works very effectively.

Service Costumer

It is so easy to use, and has so many options, the interaction with the clients are everything and this software its perfect for that.

Executive Director

The WebUI is an especially great feature. SAP really helps in the way of tracking such as, tracking questions and concerns from customers and tracking customers orders.

Infrastructure Analyst

Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.

Project Manager

The CMMS application is good for parts tracking and that is about all.

For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically.

Research Assistant

Our organization has benefited from SAP technology, our processes have boosted and streamlined for an increase in productivity.

Sales

Limited functionality, especially considering the cost per license. Quite closed system, difficult to integrate with third-party systems.

Dealer Management Specialist

SAP has enabled us an overall data and easy use with this program. I am able to find the CRM info for potential sales region and understand to analyze better.

Gerente de Marketing Digital 

The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.

Computer and communication engineering

SAP Customer Experience provides a comprehensive suite of solutions that can help businesses manage all aspects of the customer journey, from marketing and sales to customer service and support.

Material Controls Engineer I

Subtle differences between CRM and other SAP products can result in a user running into minor problems when doing uploads into the system. Each is unique yet seems so similar.

Solution Architect

The selection criteria for these two agencies have been most respected for many years. The business tooling is very extensive and business users find the merchandising tools quite intuitive.

This makes the learning curve easy but can create some frustration.

SAP Customer Experience screenshot: Task and schedule overview in SAP Customer Experience

SAP Customer Experience screenshot: HR data in SAP Customer Experience

SAP Customer Experience screenshot: Corporate account view in SAP Customer Experience

SAP Customer Experience screenshot: Account activity overview in SAP Customer Experience

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI Copilot

AI Summarization

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Application Management

Assignment Management

Audience Targeting

Augmented Analytics

Automated Responses

Autoresponders

Batch Communications

Campaign Segmentation

Canned Responses

Case Management

Chat Transcript

Chat/Messaging

Chatbot

Code-free Development

Collaboration Tools

Complaint Monitoring

Compliance Management

Configurable Workflow

Contact Database

Contextual Guidance

Conversation Intelligence

CSAT Survey Structure

Customer Communication

Customer Experience Management

Customer Segmentation

Customer Service Analytics

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Data Visualization

Document Storage

Drag & Drop

Email Automation

Email Marketing

Email Templates

Engagement Tracking

Event Triggered Actions

File Sharing

For eCommerce

For Sales Teams/Organizations

For Sales/Marketing

Generative AI

Geotargeting

Help Desk Management

Human Handover

Inbox Management

Intent Recognition

Issue Management

Issue Tracking

Knowledge Management

Language Detection

Lead Capture

Lead Nurturing

Machine Learning

Macros/Templated Responses

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Management

Multi-Channel Marketing

Multi-Language

Multiple Data Sources

Natural Language Processing

Negative Feedback Management

NPS Survey Structure

Offline Form

On-Demand Communications

Tidio

It was and is an excellent tool, I still use it on some websites. The online chat and integration with websites is one of the great things that I really liked.

Digital Media Lead

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

Owner

So far, really good experience - contacted customer support and they were friendly and helpful.

IT Engineer

It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.

Tidio has been a great product. We still have a lot to learn, but so far, everything is excellent.

President

Great product, easy to use and great for implementing automation.

Marketing Assitant 

I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

Creative Director

Moreover, whenever I have an issue or need help, customer support is incredibly responsive and always has solutions for me.

I'm a startup so I love that it lets me know someone's on my site and allows me to get ready to respond if they need help.

Sales and Reseller Promotion

The positive result came in the first month of use, old customers and employees also praised the choice.

It is really easy to use and it is great designed.

Price, Ease of use, Great function to predict what customer type.

SAP Customer Experience vs Tidio Comparison (2026)

SAP Customer Experience vs Tidio Comparison (2026)

SAP Customer Experience

Tidio

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives