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Tidio Logo

Tidio

4.7
(444)

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Communicator for businesses. live chat, messenger and email

(50)

Tidio Pricing, Features, Reviews and Alternatives

Tidio FAQs

Q. What type of pricing plans does Tidio offer?

Tidio has the following pricing plans:
Starting from: $29.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Tidio?

Tidio has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Tidio support?

Tidio supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish


Q. Does Tidio support mobile devices?

Tidio supports the following devices:
Android, iPad, iPhone


Q. Does Tidio offer an API?

No, Tidio does not have an API available.


Q. What other apps does Tidio integrate with?

Tidio integrates with the following applications:
Wix, Capsule, Kommo, Shopify Plus, Adobe Commerce, Google Analytics 360, Zoho CRM, Insightly, Campaign Monitor by Marigold, UserVoice, PrestaShop, Pipedrive, FreshBooks, Agile CRM, Shift4Shop, WordPress, Nimble, GetResponse, Zendesk Sell, Highrise, Mailchimp, ProProfs Knowledge Base, HubSpot CRM, BigCommerce, Shopify, Zendesk Suite


Q. What level of support does Tidio offer?

Tidio offers the following support options:
Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat

Tidio product overview

Price starts from

29

Per month

Usage Based

What is Tidio?

Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.

Key benefits of using Tidio

  • Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.

  • Automation actions include sending emails or chat messages, and adding or removing tags from customer profiles.

  • Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.

  • Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.

  • Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    24/7 (Live rep)
    Email/Help Desk
    Chat

    Training options

    Documentation
    Live Online
    Webinars
    Videos

    Not sure about Tidio? Compare it with a popular alternative

    Starting from

    29

    Per month

    Usage Based

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    Why am I seeing this?

    Tidio pricing information

    Value for money

    4.5

    /5

    444

    Starting from

    29

    Per month

    Usage Based

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Tidio features

    Functionality

    4.6

    /5

    444

    Total features

    95

    11 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Activity Dashboard
    Customizable Branding
    Multi-Channel Communication
    Reporting & Statistics

    Functionality contenders

    Tidio users reviews

    Overall Rating

    4.7

    /5

    444

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.93/10
    Rating distribution

    5

    4

    3

    2

    1

    353

    74

    12

    2

    3

    Pros
    We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
    So far, really good experience - contacted customer support and they were friendly and helpful.
    It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.
    Cons
    For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.
    Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.
    The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.

    Overall rating contenders

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    Seth H.

    Director

    Nonprofit Organization Management, 11-50 employees

    Review source

    Overall Rating

    Easy to Use Perfect Solution!

    Reviewed 2 months ago

    Transcript

    Seth: Hey, my name is Seth, and I am the director at Camp Arrowwood. We are a summer camp in Tennessee...

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    Helena B.

    Professional Mentor

    Professional Training & Coaching, self-employed

    Review source

    Overall Rating

    my favourite chat-box app for my website

    Reviewed 3 years ago

    Transcript

    Helena B.: Hey. I'm Helena, and I am a professional mentor, and I give Tidio five out of five. And for...

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    Stuart G.

    Marketing and Advertising, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Want leads - Ultimate Support Get Tidio

    Reviewed 5 years ago

    We have been a conversion by conversation company since the get-go. Tidio has been our latest secret weapon to talk and help more. Support is incredible the app is lightweight and available on desktop and mobile. We just can't fault it - don't just read this ... go get it! https://www.ckpcreative.com.au/get-tidio

    Pros

    Our Tidio salesperson minds the shop while we get on with running the company... if there is a question beyond our get in touch, we can then fully engage with the site visitor! Or you can have a staff member right there on hand to start that incredible customer experience journey... Great coms = even better client experiences. Turn visitors to clients by asking all the right questions - and yes it even has BOTS waaahgt! So, get cracking download tidio for free here -> https://www.ckpcreative.com.au/get-tidio

    Cons

    I can find anything to complain about it apart from not having it for the last 10 years

    Vendor response

    Wow! Thank you so much, we're really proud!

    KH
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    Kevin H.

    Building Materials, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Wouldn't consider any other service

    Reviewed a year ago
    Pros

    We have several websites that a single team of customer service agents run. Tidio makes that possible! We seldom miss any inquiries because of their awesome notification settings which are super simple to set up. With our business, it's also super important to be able to share files back and forth. Believe it or not, many chat softwares don't allow you to do that, but Tidio does. We have tried many softwares in the past but I have a hard time believing we will ever go with any of them again after finding Tidio.

    Cons

    Since we use the live chat on multiple websites, it would be nice to be able to put our unique branding on the live chat for each site that we use this service for.

    ME
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    Moses E.

    Leisure, Travel & Tourism, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Always responds to customer queries even when we are offline

    Reviewed a year ago

    Tidio helps us maintain effective communication with our customers. Great product.

    Pros

    We use Tidio to build chatbots which respond to client questions when certain keywords are included in the questions. We also love the live chat feature which we use to respond to website visitors.

    Cons

    The only thing I dislike about Tidio is that it does't show a queue to the clients to know where they stand when they ask a question on the website.

    bj
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    bamuwalaza j.

    Consumer Goods, 51-200 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Execellent services

    Reviewed 4 months ago
    Pros

    Support team is so quick, good and friendly dashboard and quick on loading

    Cons

    the software only has postive impacts a for the min time i have used it

    MZ
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    Misho Z.

    Financial Services, 1-10 employees

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Go Tidio!

    Reviewed 3 years ago

    We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes.

    Pros

    The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them. Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!

    Cons

    The only thing I would add are integrations with apps like WhatsApp and Telegram.

    Vendor response

    Hi there, Thank you so much for the review! We recently established a new developers team responsable for new dedicated channels such as WhatsApp, so we hope to expand the pool in the future. Thank you once again!

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