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Tidio

Communicator for businesses. live chat, messenger and email

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Tidio Pricing, Features, Reviews and Alternatives

Tidio product overview

Price starts from

$

15

/yryear

What is Tidio?

Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.

Key benefits of using Tidio

  • Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.

  • Automation actions include sending emails or chat messages, and adding or removing tags from customer profiles.

  • Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.

  • Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.

  • Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    24/7 (Live rep)
    Chat
    Email/Help Desk

    Training options

    Live Online
    Documentation
    Webinars

    Tidio pricing information

    Value for money

    4.7

    /5

    221

    Price starts from

    $

    15

    /yryear

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Tidio features

    Functionality

    4.6

    /5

    221
    Total Features30 4 categories

    Most valued features by users

    Reporting/Analytics
    Chat/Messaging
    Third Party Integrations
    Customizable Branding
    Live Chat
    Alerts / Escalation
    Email Management
    Alerts/Notifications

    Functionality contenders

    Tidio users reviews

    Overall rating

    4.8

    /5

    221

    Positive reviews

    96%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.12/10
    Rating distribution

    5

    4

    3

    2

    1

    178

    34

    7

    2

    0

    Pros
    We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

    NY

    Nick Y.

    So far, really good experience - contacted customer support and they were friendly and helpful.

    CC

    Chris C.

    It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.

    Ethan Alexandre J.

    Cons
    For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.

    Darien C.

    Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.

    JG

    Juan G.

    The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.

    MP

    Magdalena P.

    Overall rating contenders

    Overall Rating

    my favourite chat-box app for my website

    Reviewed 9 months ago

    Transcript

    Helena B.: Hey. I'm Helena, and I am a professional mentor, and I give Tidio five out of five. And for...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Great live chat for websites

    Reviewed a month ago

    The overall experience with Tidio was great. It was super easy to use.

    Pros

    What I liked the most about Tidio is that it was very easy to use. Everything was so simple to understand and connect it with my website. And I also liked the profile of the customer it used to show me. I was able to see which pages user have visited, their name, number , device and even their ip address. And I also liked one feature of Tidio and I liked it very much. The feature was that, I could easily see what user has written without even sending to me.

    Cons

    What I liked the least about Tidio was their monthly Chatbot limit and their pricing it. Their pricing is actually very high due to which I was unable to use it for very long. It would be great if they could lower their pricing.

    Vendor response

    Hi there! Maciek from Tidio Support here Thank you so much for the review! We are glad that you enjoyed using our app and that you found it easy to use. We will also take your feedback into consideration when we decide to update our pricing. Once again thank you and take care!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Tidio is the first chat platform I've found to be worth paying for

    Reviewed a year ago

    Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

    Pros

    Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best...

    Cons

    Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's...

    Vendor response

    Hello there! It's Maciek from Tidio Support Thank you so much for such an extensive review! We really appreciate all the kind words but also the flaws you have pointed out. We strive to provide you with a product that we can really be proud of, and hearing about your positive experience, it seems like we are heading in the right direction. Thank you for taking the time to share your opinion and rate us so highly!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Looks great on the outside but features not fully completed

    Reviewed 4 years ago
    Pros

    The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

    Cons

    1. When a user leaves your page and an operator responds the user will not be notified. 2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies. 3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Not Just a Live Chat Program

    Reviewed 3 months ago

    It helps my sales team to conduct sales processes in one place, rather than trying to follow clients' responses from multiple chat apps

    Pros

    You can create some message templates and give selecetions (like what service are you interested in? what is the matter you would like to discuss? and so on) so when a client first messages you via the chatbox, they can select it and the salesperson that is connected to the chat will directly be addressing to the client's questions. It is also the first defence when there is a lot of messages at the same time and the sales person in front of the computer is talking to one of them, the other one can wait or be directed to another salesperson. And the fact that it makes the conversation easy to flow, which wouldn't be possible via mail, or other social media platforms' inboxes.

    Cons

    Nothing to complain about the software, but I think products&pricing modules could be better.

    Vendor response

    Hi there! Thank you so much for your review! We really appreciate your kind words about our product and the feedback you have provided. We will make sure to work on the cons you mentioned and improve our app even more! Once again thank you and have a nice day.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Perfect for our non-profit org

    Reviewed 7 months ago

    Being able to chat with our users has really cut down on the time it takes to answer user questions. We used to wait for them to send emails and then they had to wait for us to reply to their emails. The chat features speeds everything up and has led to a huge boost in user satisfaction.

    Pros

    First and foremost, Tidio offers a free option for non-profit organizations, which enables our small non-profit to have a stellar chat product without the typical expense. We love how easily it integrates with WordPress and how relatively easy it was to install. I also love the AI bot. We've been able to automate so much of our user interactions to help them have "self service" support even when we're not online to chat with them. Huge time saver for everyone.

    Cons

    I wish that I, as an admin, could have better control over each chat administrator's account. Basically, after I set up everyone's accounts, I had no control over them. So if someone kept forgetting to upload a photo, I couldn't do it for them (well, without actually logging into their account with their username and profile). But, this isn't a deal breaker, it just means I have to stay in close contact with each user to keep their profile up to date.

    Vendor response

    Hello Thank you so much for the review! We really appreciate the feedback you provided. We are working on an upgraded version of the Permissions for the operators, so you should be able to have better control over your users soon. Once again thank you for your kind words and have a nice day

    Tidio FAQs and common questions

    Tidio has the following pricing plans:
    Starting from: $15.00/year
    Pricing model: Free, Subscription
    Free Trial: Available


    Tidio has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Tidio supports the following languages:
    French, Russian, Dutch, Portuguese, German, Spanish, English, Italian


    Tidio supports the following devices:
    Android, iPhone, iPad


    No, Tidio does not have an API available.


    Tidio integrates with the following applications:
    Wix, Capsule, amoCRM, Magento Commerce, Google Analytics, Zoho CRM, Insightly, Campaign Monitor, UserVoice, PrestaShop, Pipedrive, FreshBooks, Agile CRM, 3dcart, Wordpress, Nimble, GetResponse, Zendesk Sell, Highrise CRM, Mailchimp, ProProfs Knowledge Base, HubSpot CRM, BigCommerce, Shopify, Zendesk


    Tidio offers the following support options:
    Knowledge Base, 24/7 (Live rep), Chat, Email/Help Desk

    Related categories