Tidio Pricing, Features, Reviews & Comparison of Alternatives

Tidio

Communicator for businesses. live chat, messenger and email

4.76/5 (190 reviews)

Tidio overview

What is Tidio?

Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.

Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.

Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.
www.tidiochat.com

Pricing

Starting from
$15/year
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Dutch, French, German, Italian and 3 other languages, Portuguese, Russian, Spanish
Tidio screenshot: A customizable chat popup can be displayed on users' websites with Tidio ChatTidio Chat PromoTidio screenshot: The chat widget can be customized with different themes, colors, and button positionsTidio screenshot: Pre-chat surveys can be displayed to collect customer information before a chat beginsTidio screenshot: Visitors' details are presented alongside the chat window, including their location, email address, and phone numberTidio screenshot: Users can set their opening hours, so that chat can be displayed as 'offline' outside of work hoursTidio screenshot: Automations can be created for a number of triggersTidio screenshot: A range of automation actions are availableTidio screenshot: Different permissions can be set for different user roles, with options for operators, moderators, and administratorsTidio screenshot: Operator actions can be tracked, showing any changes made to the settings or chat widgetsTidio screenshot: Tidio Chat creates daily reports on the number of chats and messagesNo matter how your customers reach you - Tidio Chat

Tidio user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.6
  4.6
  4.7
Jessica León

Easy, fast and amazing!

Used daily for free trial
Reviewed 2020-10-08
Review Source: Capterra

I started working as a consultant for a company, and their first project was to add a chatbot to their homepage. At the moment, they had a bot that redirected to WhatsApp, and it wasn't very user friendly. They also have HubSpot's' free account, but the functions that the chatbot offers are very basic. So, I started searching for good chatbot software and came upon Tidio. From the beginning, it was really easy to use and create what I had in mind. When I showed the team the final version of the bot, they LOVED it! It was easy to understand, easy to use, and easy to implement. Overall, I had a really good experience, and I will continue considering Tidio for future clients.

Pros
I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in. Oh, and can't forget to mention that we also got to integrate it with our HubSpot account. Amazing, right?

Cons
One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing. Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.

Response from Tidio


Hi there,

Thank you so much for a thorough review!

We are very proud that you like our product so much!

Thank you for the feedback about our Chatbots too. I will be happy to forward it to our developers for further evaluation.

If anything, we're here for you! :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Misho Zghuladze

Go Tidio!

Used daily for free trial
Reviewed 2021-01-13
Review Source: Capterra

We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes.

Pros
The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them. Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!

Cons
The only thing I would add are integrations with apps like WhatsApp and Telegram.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dominick private

Looks great on the outside but features not fully completed

Used daily for 1-2 years
Reviewed 2017-12-12
Review Source: Capterra

Pros
The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Cons
1. When a user leaves your page and an operator responds the user will not be notified. 2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies. 3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list. 4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations. 5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Alex Arias

Effective and affordable

Used daily for free trial
Reviewed 2020-11-03
Review Source: Capterra

Simple quick affordable effective

Pros
The free level is excellent and a smart way to get folks in the door and provides good basic services including, most importantly to me, chat bot.

Cons
Haven't used it long enough to find negatives yet though I am curious to see if it can notify via desktop on Windows too I haven't figured out to get notified that someone is sending a message on the chat bot yet.

Response from Tidio


Hello there!
Maciek from Tidio Support here
We really appreciate your kind words and the 5-star review! We hope that you will keep enjoying our product after the trial ends :)
Have a great day and stay safe!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Eran Dror

Best value for money I've seen.

Used weekly for 1-2 years
Reviewed 2020-07-14
Review Source: Capterra

Love Tidio. I'm just beginning to experience its full power, and they keep adding options!

Pros
Tidio is fully customizable, powerful, and fairly priced. You could easily end up paying 10X on some of the more extortionary chat platforms, without getting any more value.

Cons
I really can't think of any complaints. Tidio does the job very well.

Response from Tidio


Thank you so much for the review!
It motivates us very much, so thank you for the kind words :)

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Tidio pricing

Starting from
$15/year
Pricing options
Free
Subscription
Free trial
View Pricing Plans

7-day free trial, no credit card required.

Basic: $0

Communicator: $15 for 3 operators per month, additional operators for $10
Automation: Starts at $15 for 5k automation triggers.

Tidio features

Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration

API (235 other apps)
Activity Dashboard (129 other apps)
Alerts / Escalation (83 other apps)
Instant Messaging (104 other apps)
Knowledge Base Management (108 other apps)
Monitoring (113 other apps)
Multi-Channel Communication (117 other apps)
Multi-Language (76 other apps)
Reporting & Statistics (143 other apps)
Self Service Portal (80 other apps)
Social Media Integration (91 other apps)
Support Ticket Management (84 other apps)
Surveys & Feedback (97 other apps)
Third Party Integration (161 other apps)
Workflow Management (90 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Tidio

Key features of Tidio

  • Real-time chat
  • Customizable chat widget
  • Color customization
  • Full customer details
  • Real-time message preview
  • CRM integrations
  • Help desk integrations
  • Email marketing integrations
  • Automated messages
  • Event-triggered actions
  • Live chat, email, and Facebook Messenger integration
  • Unified agent interface
  • Pre-chat surveys
  • Popup notifications
  • Visitor tagging
  • Offline message form
  • Scheduled reporting
  • Departments
  • Opening hours
  • Multi-language
  • Quick responses
  • Conversation histories
View All Features

Benefits

Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.

Automation actions include sending emails or chat messages, and adding or removing tags from customer profiles.

Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.

Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.

Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list.