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Tidio Logo

Communicator for businesses. live chat, messenger and email

Last updated: February 2025

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Table of Contents

Tidio - 2025 Pricing, Features, Reviews & Alternatives

What is Tidio?

Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.

Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.

Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.

Benefits of using Tidio

  • Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.

  • Automation actions include sending emails or chat messages, and adding or removing tags from customer profiles.

  • Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.

  • Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.

  • Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list.
  • Starting from

    10

    Per month

    view pricing plans
    book a demo

    Tidio's key features

    GetApp's analysis of 55 verified user reviews collected between July 2021 and April 2024 identified Tidio's most critical features and how it performs according to users.

    Real-time Consumer-facing Chat

    Reviewers appreciate Tidio's real-time consumer-facing chat for its ability to facilitate immediate responses to customer inquiries, which helps in capturing leads and increasing sales. They find it valuable for providing quick customer support and enhancing user engagement. Users report that the notification settings are clear and customizable, and they can set up service hours with automated messages. They also mention the convenience of using the mobile app for on-the-go communication and the overall ease of use and fast operation of the chat capability. Of the 31 Tidio users who gave detailed accounts of their use of Real-time Consumer-facing Chat, 87% rated this feature as important or highly important.


    Transcripts/Chat History

    Reviewers highlight Tidio's transcripts/chat history feature as a useful tool for tracking and analyzing past customer interactions. They appreciate being able to access and review previous conversations to improve customer service and follow up with clients. Users find it convenient to archive interactions and suggest that it would be beneficial for customers to receive email transcripts. They also mention the ease of accessing chat history for quality assurance and ensuring no important details are missed. Of the 18 Tidio users who gave detailed accounts of their use of Transcripts/Chat History, 83% rated this feature as important or highly important.


    All Tidio features

    Features rating:

    Mobile Access
    Contextual Guidance
    One-to-One Messaging
    Chat/Messaging
    Real-Time Monitoring
    Customer Surveys
    Autoresponders
    Real-Time Notifications
    Self Service Portal
    Activity Tracking
    Virtual Assistant
    Live Chat
    Alerts/Escalation
    Automated Responses
    Chatbot
    Code-free Development
    Third-Party Integrations
    Customer Support
    Proactive Chat
    Customizable Branding
    Lead Qualification
    Lead Capture
    Feedback Management
    Offline Form
    Real-time Conversations
    Alerts/Notifications
    Reporting/Analytics
    Customer Database
    Canned Responses
    Multi-Channel Communication
    Customer Experience Management
    Workflow Management
    File Sharing
    Social Media Integration
    Knowledge Base Management
    Automated Routing
    Support Ticket Management
    Email Management
    CRM
    Transfers/Routing
    Natural Language Processing
    Real-Time Analytics
    Real-Time Chat
    Complaint Monitoring
    Real-Time Data
    Chat Transcript
    Email Templates
    Reporting & Statistics
    Augmented Analytics
    Role-Based Permissions
    Routing
    Sales Activity Management
    Search/Filter
    Application Management
    Sentiment Analysis
    API
    SSL Security
    Survey/Poll Management
    Surveys & Feedback
    Tagging
    AI/Machine Learning
    Video Support
    Activity Dashboard
    Website Integration
    Widgets
    Access Controls/Permissions
    Engagement Tracking
    Event Triggered Actions
    Document Storage
    Data Import/Export
    For Sales/Marketing
    Geotargeting
    Help Desk Management
    Intent Recognition
    Interaction Tracking
    Customizable Templates
    Customizable Forms
    Customizable Fields
    Customer History
    Macros/Templated Responses
    Customer Complaint Tracking
    Monitoring
    Customer Communication
    Multi-Channel Data Collection
    Multi-Channel Management
    Multi-Language
    Contact Management
    Performance Metrics
    Personalization
    Pre-Configured Bot
    Configurable Workflow
    Process/Workflow Automation
    Query Suggestions

    Tidio awards

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    Tidio pricing

    Value for money rating:

    Starting from

    10

    Per month

    Usage Based

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range
    view pricing plans

    Tidio integrations (54)

    Integrations rated by users

    We looked through 463 user reviews, to identify which products are mentioned as Tidio integrations, and what is the users perception.

    WordPress logo
    WordPress

    Integration rating: 4.8 (8)

    Tidio Plugin is amazing just install and set it up we did it with our landing page and blog

    AvatarImg

    Anonymous Reviewer

    AM Marketing

    Mailchimp logo
    Mailchimp

    Integration rating: 4.7 (3)

    Wix logo
    Wix

    Integration rating: 5.0 (3)

    Shopify logo
    Shopify

    Integration rating: 5.0 (3)

    Slack logo
    Slack

    Integration rating: 4.0 (3)

    Integration rating: 5.0 (2)

    FreshBooks logo
    FreshBooks

    Integration rating: 4.5 (2)

    Zoho CRM logo
    Zoho CRM

    Integration rating: 5.0 (1)

    Instagram logo
    Instagram

    Integration rating: 5.0 (1)

    Webflow logo
    Webflow

    Integration rating: 5.0 (1)

    WooCommerce logo
    WooCommerce

    Integration rating: 5.0 (1)

    Freshdesk logo
    Freshdesk

    Integration rating: 5.0 (1)

    Integration rating: 4.0 (1)

    Zendesk Sell logo
    Zendesk Sell

    Integration rating: 5.0 (1)

    LiveChat logo
    LiveChat

    Integration rating: 5.0 (1)

    Integration rating: 5.0 (1)

    PrestaShop logo
    PrestaShop

    Integration rating: 4.0 (1)

    HubSpot CRM logo
    HubSpot CRM

    Integration rating: 5.0 (1)

    Integration rating: 5.0 (1)

    Integration rating: 5.0 (1)

    Klaviyo logo
    Klaviyo

    Integration rating: 3.0 (1)

    Integration rating: 4.0 (1)

    Tidio support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    24/7 (Live rep)
    Email/Help Desk
    Chat

    Training options

    Documentation
    Live Online
    Webinars
    Videos

    Tidio reviews

    Overall rating

    4.7

    /5

    463

    Positive reviews

    96

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.93/10
    Rating distribution

    5

    4

    3

    2

    1

    364

    81

    12

    2

    4

    Pros
    It was and is an excellent tool, I still use it on some websites. The online chat and integration with websites is one of the great things that I really liked.
    We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
    So far, really good experience - contacted customer support and they were friendly and helpful.
    Cons
    For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.
    Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.
    The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.

    Tidio FAQs

    Q. What type of pricing plans does Tidio offer?

    Tidio has the following pricing plans:
    Starting from: $29.00/month
    Pricing model: Free, Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Tidio?

    Tidio has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Q. What languages does Tidio support?

    Tidio supports the following languages:
    French, Dutch, Portuguese, German, Spanish, English, Italian


    Q. Does Tidio support mobile devices?

    Tidio supports the following devices:
    Android, iPad, iPhone


    Q. Does Tidio offer an API?

    No, Tidio does not have an API available.


    Q. What other apps does Tidio integrate with?

    Tidio integrates with the following applications:
    Wix, Capsule, Kommo, Shopify Plus, Adobe Commerce, Google Analytics 360, Zoho CRM, Insightly, Campaign Monitor by Marigold, UserVoice, PrestaShop, Pipedrive, FreshBooks, Agile CRM, Shift4Shop, WordPress, Nimble, GetResponse, Zendesk Sell, Highrise, Mailchimp, ProProfs Knowledge Base, HubSpot CRM, BigCommerce, Shopify, Zendesk Suite


    Q. What level of support does Tidio offer?

    Tidio offers the following support options:
    Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat

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