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Communicator for businesses. live chat, messenger and email
Tidio Pricing, Features, Reviews and Alternatives
Tidio product overview
What is Tidio?
Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.
Key benefits of using Tidio
Typical customers
Platforms supported
Support options
Training options
Tidio pricing information
Tidio features
Functionality
4.6
/5
387
Total features
61
11 categories
Most valued features by users
Functionality contenders
Tidio users reviews
Overall Rating
4.8
/5
387
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.95/10
312
61
10
2
2
Ethan Alexandre J.
Darien C.
Overall rating contenders
Helena B.
Professional Mentor
Professional Training & Coaching, self-employed
Review source
Transcript
Helena B.: Hey. I'm Helena, and I am a professional mentor, and I give Tidio five out of five. And for...
Roberto Alonso R.
Information Technology and Services, 1-10 employees
Review source
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I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.
The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application. I better just to user de webpage and the phone app.
Hi there, Thank you so much for the review! The Unidentified developer "error" is known to us. We hope to in the future become an identified developer as we see how this may not be convenient. However, please do not be concerned, the app is fully made by us and it is 100% safe to use :)
Akash N.
Market Research, 11-50 employees
Used daily for less than 6 months
Review source
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First of all, it has a free plan which gives up to 100 unique visitors per month and is best suited for small business websites that are just started. Its user interface and user experience are very nice and it also saves site visitors' data. A notification will be sent when a user is on our website which is wonderful. Customer support is very quick, they help us solve our problems within less time.
We have been using Tidio as a chatbot for our company website for 6 months, as far as my experience is concerned, I haven't faced any issues with Tidio.
Thank you so much for the feedback Akash! Should you need any help regarding Tidio let us know.
Shanthi K.
Education Management, 11-50 employees
Review source
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Delighted and feeling blessed to have it.
It's spot on delivering to the use case it intends to address. I am amazed with such a simple to use without losing details it supposed to cover and manage. So far my experience with it is just delightful and it never failed to provide what I needed, all the time, when I sit man the desk.
Though I have used for a limited time now, but more confident to state that I cant find anything it to be lacking.
Dominick p.
Used daily for 1-2 years
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The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.
1. When a user leaves your page and an operator responds the user will not be notified. 2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies. 3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that...
Denver C.
Information Technology and Services, 1-10 employees
Used daily for less than 6 months
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This software has enhanced the website making it more personal and effective,
I like the fact that it has a chatbot. This is a popular trend these days.I also like that it has an Android app. I can chat on the go.
The major setback was the price of this product. It is a little expensive for smaller companies.
Tidio FAQs
Tidio has the following pricing plans:
Starting from: $15.83/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Tidio?
Q. What languages does Tidio support?
Q. What other apps does Tidio integrate with?
Tidio integrates with the following applications:
Wix, Capsule, Kommo, Shopify Plus, Adobe Commerce, Google Analytics 360, Zoho CRM, Insightly, Campaign Monitor, UserVoice, PrestaShop, Pipedrive, FreshBooks, Agile CRM, Shift4Shop, WordPress, Nimble, GetResponse, Zendesk Sell, Highrise, Mailchimp, ProProfs Knowledge Base, HubSpot CRM, BigCommerce, Shopify, Zendesk Suite
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