Tidio Pricing, Features, Reviews & Comparison of Alternatives

Tidio

Communicator for businesses. live chat, messenger and email

4.63/5 (93 reviews)

Tidio overview

Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.

Tidio Chat offers a variety of live chat options, with users able to select from chat widgets, sidebars, and dedicated chat pages, all of which can be customized. Three chat widget styles (classic, modern, and business) are available, and users can customize the popup with different colors, button positions, and editable status messages. The chat pages can also be customized with different background images and welcome messages. Users can also add a custom pre-chat survey to obtain visitors’ names, phone numbers, and email addresses before a chat is started.

Tidio Chat enables users to set up a number of automations to trigger preset actions when a particular condition is fulfilled. Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page. The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles. Tidio Chat’s automations are designed to recognize when customers encounter issues with logging in, form completion, or payment, and react before the customer leaves the website.
www.tidiochat.com

Pricing

Starting from
$15/year
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Dutch, French, German, Italian and 3 other languages, Portuguese, Russian, Spanish
Tidio screenshot: A customizable chat popup can be displayed on users' websites with Tidio ChatTidio Chat PromoTidio screenshot: The chat widget can be customized with different themes, colors, and button positionsTidio screenshot: Pre-chat surveys can be displayed to collect customer information before a chat beginsTidio screenshot: Visitors' details are presented alongside the chat window, including their location, email address, and phone numberTidio screenshot: Users can set their opening hours, so that chat can be displayed as 'offline' outside of work hoursTidio screenshot: Automations can be created for a number of triggersTidio screenshot: A range of automation actions are availableTidio screenshot: Different permissions can be set for different user roles, with options for operators, moderators, and administratorsTidio screenshot: Operator actions can be tracked, showing any changes made to the settings or chat widgetsTidio screenshot: Tidio Chat creates daily reports on the number of chats and messagesNo matter how your customers reach you - Tidio Chat

Tidio reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.5
  4.6
Tanya Tarassova

Tidio for online support

Used occasionally for 1-2 years
Reviewed 2019-07-29
Review Source: Capterra

Tidio helped us to engage with our customers and to answer their question which led to more sales.

Pros
It is easy to install and use, fast customer support helps to deal with your problems quickly. Pricing is also reasonable compared with other software.

Cons
Some features are free in different chats but paid in Tidio. Users have to enter their emails which sometimes prevents them to ask any question.

Response from Tidio


Thank you very much for the review!
You can turn off the Pre Chat Survey in the Channels section of your Tidio panel, and your visitors won't have to put in their email address :-)
Have a great day!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Easily installed, attractive chat tool

Used daily for 1-2 years
Reviewed 2019-05-16
Review Source: Capterra

Thankfully, this product is really well-designed and well-documented, because my interactions with customer service have been hit and miss. They are always very responsive, but don't always have helpful information as quickly as they have friendly greetings. I would still recommend this tool as an easy to use entry level chat agent service, however, because it is so beautiful, simple, and affordable.

Pros
This customer interaction tool is easily installed (Wordpress website) and is attractive and accessible. The site visitor (customer) interface is lightweight, attractive, and easily branded with colors, logos, and avatars. The end user (company chat agent) side is also easy to use, attractive, and intuitive. Multiple options are available for agents, including mobile, browser, and desktop app, which serves our flexible agent group well. Overall, I was able to get Tidio up and running, with all agents trained, in one day. The pricing is unbelievable. We have tried multiple subscription levels and now use the free version, but would return to the paid option if we had more agents.

Cons
Multisite management on this tool is not as intuitive and easy as I would prefer. Once we consolidated our sites under one domain, the issue was resolved. However, having to switch 'users' in the interface to manage multiple domains was not difficult, but did not feel seamless/optimal.

Response from Tidio


Thank you so much for your review! :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Daniel Scott

Pretty Good, some little glitches

Used daily for 1-2 years
Reviewed 2018-12-10
Review Source: Capterra

Pros
I like that you can set up automations which are triggered by various events with specific conditions (for example, a user returns to the site and is on a specific page). You can set up the automation to pop up and ask a question. I also like that I can chat with visitors from a cellphone app.

Cons
- The chat icon did have some glitches, as I noticed that when clicking on the screen near the icon, it still shows up, basically a larger area than the icon itself is a "hot area" to start chatting. This means that the visitor may be trying to exit out of a cookie notification or click something on your site and get frustrated that it just keeps opening up the chat. In order to work around this, we've had to try our site from various phones and devices, see how things look and whether or not it gets in the way. We've had to put our chat icon on the lower left side for mobile phones as other wise when Iphone users first visit the site and they get the mandatory popup asking them to allow the use of cookies, they are not able to click the X button to get rid of the notification.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Excellent value for money!

Used daily for less than 6 months
Reviewed 2019-10-15
Review Source: Capterra

Pros
We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. We can fully customize our widget with our platform colors and the operators photos provide a reliable way to our customers contact us. Also the Mac/Web app have just the right tools we need to provide our support service.

Cons
I wish Tidio to have more reports options and a more accurate way to customers rate the conversation (not only "like" or "dislike", but a score from 1 to 5 to help us calculate NPS). Also split chats from the same person in separate conversations to help us to calculate satisfaction scores and response times.

Response from Tidio


Hi there,

Thank you very much for the review. I will surely pass your feedback on to our Product Team. We are a data-driven company - and I'm sure they will agree that measuring statistics is one of the most important things in running a business.

Thank you for helping us grow!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stuart George

Want leads - Ultimate Support Get Tidio

Used daily for 1-2 years
Reviewed 2019-05-28
Review Source: Capterra

We have been a conversion by conversation company since the get-go. Tidio has been our latest secret weapon to talk and help more. Support is incredible the app is lightweight and available on desktop and mobile. We just can't fault it - don't just read this ... go get it! https://www.ckpcreative.com.au/get-tidio

Pros
Our Tidio salesperson minds the shop while we get on with running the company... if there is a question beyond our get in touch, we can then fully engage with the site visitor! Or you can have a staff member right there on hand to start that incredible customer experience journey... Great coms = even better client experiences. Turn visitors to clients by asking all the right questions - and yes it even has BOTS waaahgt! So, get cracking download tidio for free here -> https://www.ckpcreative.com.au/get-tidio

Cons
I can find anything to complain about it apart from not having it for the last 10 years

Response from Tidio


Wow! Thank you so much, we're really proud!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tidio pricing

Starting from
$15/year
Pricing options
Free
Free trial
Subscription
View Pricing Plans

7-day free trial, no credit card required.

Basic: $0

Communicator: $15 for 3 operators per month, additional operators for $10
Automation: Starts at $15 for 5k automation triggers.

Tidio features

Automatic Notifications
CRM Integration
Chat
Contact History
Customizable Branding
Email Integration

API (185 other apps)
Activity Dashboard (92 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (74 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Tidio

Key features of Tidio

  • Real-time chat
  • Customizable chat widget
  • Color customization
  • Full customer details
  • Real-time message preview
  • CRM integrations
  • Help desk integrations
  • Email marketing integrations
  • Automated messages
  • Event-triggered actions
  • Live chat, email, and Facebook Messenger integration
  • Unified agent interface
  • Pre-chat surveys
  • Popup notifications
  • Visitor tagging
  • Offline message form
  • Scheduled reporting
  • Departments
  • Opening hours
  • Multi-language
  • Quick responses
  • Conversation histories
View All Features

Benefits

Automation triggers include visitors opening a new page, visiting the site for the first time, returning to the site, spending a certain amount of time on a single page, or when an operator doesn’t respond to a message.

Automation actions include sending emails or chat messages, and adding or removing tags from customer profiles.

Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.

Pre-chat surveys can be added to collect visitors’ names, phone numbers, email addresses, and more before a chat starts.

Quick responses to common questions can be set up with short messages, links to other content, or full articles, and searched for or selected from a list.