GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How GetApp verifies reviews
GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Tidio
Communicator for businesses. live chat, messenger and email
Last updated: February 2025
Table of Contents
Tidio - 2025 Pricing, Features, Reviews & Alternatives
Starting from
10
Per month
Tidio's key features
GetApp's analysis of 55 verified user reviews collected between July 2021 and April 2024 identified Tidio's most critical features and how it performs according to users.
Reviewers appreciate Tidio's real-time consumer-facing chat for its ability to facilitate immediate responses to customer inquiries, which helps in capturing leads and increasing sales. They find it valuable for providing quick customer support and enhancing user engagement. Users report that the notification settings are clear and customizable, and they can set up service hours with automated messages. They also mention the convenience of using the mobile app for on-the-go communication and the overall ease of use and fast operation of the chat capability. Of the 31 Tidio users who gave detailed accounts of their use of Real-time Consumer-facing Chat, 87% rated this feature as important or highly important.
Reviewers highlight Tidio's transcripts/chat history feature as a useful tool for tracking and analyzing past customer interactions. They appreciate being able to access and review previous conversations to improve customer service and follow up with clients. Users find it convenient to archive interactions and suggest that it would be beneficial for customers to receive email transcripts. They also mention the ease of accessing chat history for quality assurance and ensuring no important details are missed. Of the 18 Tidio users who gave detailed accounts of their use of Transcripts/Chat History, 83% rated this feature as important or highly important.
All Tidio features
Features rating:
Tidio awards
Tidio alternatives
Tidio pricing
Value for money rating:
Starting from
10
Per month
Usage Based
Tidio integrations (54)
Integrations rated by users
We looked through 463 user reviews, to identify which products are mentioned as Tidio integrations, and what is the users perception.
“Tidio Plugin is amazing just install and set it up we did it with our landing page and blog”

Anonymous Reviewer
AM Marketing
Tidio support options
Typical customers
Platforms supported
Support options
Training options
Tidio reviews
Overall rating
4.7
/5
463
Positive reviews
96
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.93/10
364
81
12
2
4
Tidio FAQs
Tidio has the following pricing plans:
Starting from: $29.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Tidio?
Tidio has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Tidio support?
Tidio supports the following languages:
French, Dutch, Portuguese, German, Spanish, English, Italian
Q. Does Tidio support mobile devices?
Tidio supports the following devices:
Android, iPad, iPhone
Q. Does Tidio offer an API?
No, Tidio does not have an API available.
Q. What other apps does Tidio integrate with?
Tidio integrates with the following applications:
Wix, Capsule, Kommo, Shopify Plus, Adobe Commerce, Google Analytics 360, Zoho CRM, Insightly, Campaign Monitor by Marigold, UserVoice, PrestaShop, Pipedrive, FreshBooks, Agile CRM, Shift4Shop, WordPress, Nimble, GetResponse, Zendesk Sell, Highrise, Mailchimp, ProProfs Knowledge Base, HubSpot CRM, BigCommerce, Shopify, Zendesk Suite
Q. What level of support does Tidio offer?
Tidio offers the following support options:
Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat