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Sesame
Voice biometric identification system
Table of Contents
Sesame - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
Sesame overview
What is Sesame?
Sesame by Utopia.AI is a cloud-based voice biometric identification solution which uses natural speech to identify callers in real time, by creating voice prints from previous calls without requiring caller enrollment.
Sesame’s voice biometrics technology can be used to automatically authenticate caller identities. Call centers in the insurance, healthcare, and finance sectors can use these tools to identify callers during conversations, without interruption. Clients’ voices, languages, ages, and genders can be identified automatically and used to facilitate tailored services, without requiring agents to collect this data from callers. Sesame can also analyze caller vocabulary, emotional state, and sentiment during a call, providing users with additional information while the call is ongoing.
Integrating Sesame with predictive dialers enables the automatic detection of answering machines, which can improve agent productivity by ensuring they only engage with live calls. Sesame is also able to automatically filter unwanted, spam or nuisance calls based on callers’ voices and data collected from previous calls. With voice biometrics technology, the device the caller is using has no bearing on their identification and filtering by the system.
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Sesame's key features
Most critical features, based on insights from Sesame users:
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