Additional information for Sesame
Key features of Sesame
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- Voice biometrics authentication
- Telephone call filtering
- Spam caller identification
- Automatic filter processes
- Answering machine detection
- Sentiment analysis
- Data collection
- Client classification
- Client vocabulary analysis
- Emotional state analysis
The voice biometrics technology allows call centers to identify their callers during a conversation, to ensure that callers are who they say they are.
Services can be tailored automatically using automatic identification and classification of clients’ voices, ages, genders, and languages to collect data throughout the conversation, with no prior enrollment required.
Irrelevant or unwanted telephone calls can be filtered using voice identification from previous calls to automatically filter incoming nuisance or spam calls.
Sesame can be integrated with predictive dialers to automatically detect answering machines and only pass on live calls to agents.
The emotional state, vocabulary, and sentiment of callers can be analyzed during the conversation to provide additional information for users.