Setmore vs Microsoft Bookings

Calendly

Google Calendar

Goldie

Calendly is a scheduling automation platform that helps individuals, teams, and enterprises book meetings faster, eliminate back-and-forth emails, and connect their calendar, CRM, and video tools into one seamless scheduling workflow.

Google Calendar is an online calendar solution that enables users to manage business and personal schedules. The platform offers calendar migration options, allowing users to integrate existing calendars, including those from Microsoft and IBM. Google provides comprehensive tools and resources to facilitate data migrations into the Google Workspace ecosystem.

Goldie is a comprehensive software designed for salon and beauty professionals. The platform offers appointment scheduling, automated client reminders, and integrated payment processing capabilities to help reduce no-shows and streamline business operations. Beauty professionals can manage their calendars, create branded online booking websites, and track business performance through detailed reports.

IT-Manager

I spoke with 12 individual customer support agents, all in an attempt to solve 1 simple issue, they consistently left the chat once they realised it wasnt a simple fix, or else told me the issue was on facebooks end and not theirs, despite this being impossible as the data showing up in my error message could only be coming from their servers, just to make it that bit worse, I contacted facebook to get confirmation and in 3 hours had a response from them confirming the issue was not with them, The Setmore team then told me they would have to contact Facebook to confirm this despite me sending screenshots and also providing a detailed bug report for them, they have no clue how to fix their issues and their system has several bugs, 4 days ago they told me they messaged Facebook and today they told me they still had no response, i find it funny how i got a response in only a few hours and yet after 4 days a company of their size couldn't make contact.  

owner

The customer service has been great to answer my questions and help me figure out the different customizations.

Remedial Massage and Hypnotherapy

Also the help you get is very prompt and if they don't have the answers they will find the answers.

Book customer appointments online with the free Setmore calendar. Setmore is powerful, intuitive, beautifully designed, and works in any browser or on your iPad, iPhone, and Android device. Send automated reminders, take payments, manage staff calendars, and more. Start now.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Address Book

Alerts/Notifications

Appointment Management

Appointment Scheduling

Automated Scheduling

Availability Management

Booking Management

Calendar Management

Calendar/Reminder System

Calendar Sync

Class Scheduling

Client Database

Client Management

Confirmations/Reminders

Credit Card Processing

Customer Support

Customizable Branding

Data Import/Export

Drag & Drop

Electronic Payments

Email Management

Email Marketing

Email Reminders

Employee Management

Employee Scheduling

Event Management

Event Scheduling

Group Scheduling

Mobile Access

Mobile Alerts

Multi-Location

Online Booking

Online Payments

Payment Processing

Point of Sale (POS)

Ratings/Reviews

Real-time Scheduling

Recurring Appointments

Reminders

Reporting & Statistics

Rescheduling

Resource Scheduling

Scheduling

SMS Messaging

SMS Reminders

Social Media Integration

Staff Management

Team Calendars

Third-Party Integrations

User Management

Website Integration

Most reviewers indicate Setmore offers strong value for money, especially in the free version, which they say covers most needs. Some users report that paid plans provide useful extras, but a few find pricing high and limitations restrictive.

Value for money

By industry, Setmore reviewers are most commonly professionals in health, wellness and fitness (27%). The most frequent use case for Setmore cited by reviewers is appointment scheduling (84%).

Setmore

Web-based

Android

Windows

iPad

iPhone

Acuity Scheduling

Mindbody

Fresha

SimplyBook.me

Schedulista

Appointy

Jane

Booksy Biz

MassageBook

Square Appointments

Vagaro

Bookafy

Zoom Workplace

Picktime

Free

Team

Difficult appointment cancellation

72% of reviewers feel negative about Setmore’s appointment cancellation process. Some users report that clients struggle to cancel or modify appointments, especially through the mobile app, leading to accidental bookings and wasted time slots. Reviewers mention that cancellations often require manual intervention, and notifications about changes are sometimes unreliable. They find it frustrating that deleting multiple appointments or staff with future bookings is cumbersome, and these issues can result in scheduling errors and lost clients.

Limited and confusing email notifications

53% of reviewers feel negative about Setmore’s email notification system. Some users report difficulties with customizing email content, sending invitations to multiple addresses, and managing replies from clients. Reviewers indicate that notification emails can cause confusion due to unclear time zones or incorrect links, and clients sometimes miss important updates. They also mention problems with duplicate emails, lack of mass messaging options, and challenges when clients attempt to respond directly to automated notifications.

Frequent glitches and crashes

57% of reviewers feel negative about Setmore’s reliability due to bugs and issues. Some users say the software occasionally crashes, lags, or fails to register time slots correctly, affecting their ability to manage appointments smoothly. Reviewers mention recurring glitches across devices, slow loading times, and problems with syncing to external calendars. They indicate that technical support is not always able to resolve these issues promptly, leading to ongoing frustration and interruptions in daily operations.

Quick and hassle-free setup

HR Supervisor

94% of reviewers feel positive about Setmore’s setup process. Some users report that initial configuration is straightforward, allowing them to tailor the system to their business needs with minimal effort. They indicate that the logical structure and clear instructions make it easy to get started, whether for individuals or teams. Reviewers find that the process is beginner-friendly, and they value the ability to quickly install, customize, and begin using the platform without extensive training or technical support.

Flexible scheduling features

Public Health Nurse

Has improved our scheduling and our ability to see what my colleagues and myself have coming up so we can all coordinate schedules

89% of reviewers feel positive about Setmore’s scheduling capabilities. Reviewers indicate that the platform offers versatile options for managing appointments, including group classes, staff scheduling, and real-time availability. They appreciate being able to customize services, allow clients to self-schedule, and integrate scheduling links on websites or social media. Users say these features save significant time, improve coordination among team members, and enhance client satisfaction by making booking and rescheduling more convenient.

Intuitive and simple interface

supervisor

Yes it is absolutely easy for beginners to master because it console is user friendly and it provides dummy coding so you don't need to create everything from scratch for more information watch this

95% of reviewers feel positive about Setmore’s ease of use. Reviewers appreciate the intuitive and visually appealing interface, noting that it simplifies navigation and allows even beginners to quickly learn the system. They find that the clean layout and user-friendly design help them manage appointments efficiently, reducing the time spent on administrative tasks. Users say the software’s straightforward setup and accessible features make it easy to organize schedules and services, which is especially valuable for those with complex offerings or busy workflows.

Responsive customer assistance

88% of reviewers feel positive about Setmore’s customer support. Some reviewers find that support staff respond quickly to inquiries and provide effective solutions to problems. They value the availability of help through various channels and mention that support is knowledgeable about the product. Users appreciate the ongoing assistance with onboarding, troubleshooting, and customization, and they feel reassured knowing help is accessible whenever needed for both minor questions and more complex issues.

Office Manager

I like the customization of notifications and alerts, especially for appointments or events that require logging into another platform or software program.

artist

Additionally, I requested the ability to apply discounts individually for my clients, like allowing them to use a coupon for discounts.

Over all very pleased and don't want to change.   But please change the reminder settings to send the reply's to our business number not the automated number from the app.    Or if there is a reply to the automated reminder, make the app send a message to the business that a message has been sent.   

Owner

Also calendar integration is not working for android phones.

Learning curve,  cost, online access are some of the great features with this product.

There are some initial learning curves but once you become familiar its a very simple and quick use program.

I miss out on money for the week when i don't get the clients 24 hour notice to not being able to make the appointment.

its the Text reminders are linked to another phone number connected to setmore.  

especially the text reminders and email reminders.   

Project Analyst, Marketing

Google Calendar integration is a hit or miss.

The price can be a bit high forall of the features.

Company Director

I appreciate the ability to customize my booking page with my business's branding, and the automated email and text reminders have helped reduce no-shows.

I also thought it was disappointing that you can "remove Setmore branding" on the premium subscription, except that you CAN'T remove all branding -- you can't have a custom domain so clients must go to a Setmore URL to view your booking page even on the premium plan.  

Jungian Life Coach and Certified Grief Educator

Setmore is easy to use and has a lot of options to make it your own.

University Intern

It also gave me the opportunity to track consumer information and manage payments, which was essential for making sure that our events went off without a hitch.

Assistant Director of Operations

We used Setmore as a calendar scheduling software for our staff to book appointments on other staff's calendars.

Therapist

Also if you want to recieve payments, you have to subscribe and that is super expensive, and also if you're an Indian, receiving payments from Indians is not an option unless they use credit cards only (since you can use stripe).

The restricted customizability of Setmore is one of its possible drawbacks. Although the booking page can be customized in a number of ways, users may find it difficult to change the software's overall look and feel to match their brand.

Accountant

Not having to answer our phones, and having the ability to place a link to my online calendar in emails, social media sites and our website was a 100% game changer!

Founder

Its dashboard and the custom booking site are the best features that set more provides as compared to it's competitors.

Script consultant 

I was able to use most features while paying a lower fee than with other solutions.

Setting up several departmental events was my responsibility, and using Setmore's real-time booking and appointment reminders really eased the procedure.

Functional consultant

Helped me create a clinic appointment schedule

Additionally, it has a mobile app that enables users to schedule appointments while on the go.

All appointments were kept up to date across all devices thanks to Setmore's smooth interaction with well-known calendaring services.

Setmore is User-friendly, easy to do scheduling flexibility, appointment reminders and online booking

Additionally, some users have mentioned that the software occasionally has bugs or speed problems. Despite the fact that these flaws are not serious and have little effect on Setmore's overall functionality, fixing them would improve both the software's usability and dependability.

Online Tutor

How you can customize the software to fit your needs and how it integrates in social media.

I had the chance to use Setmore for scheduling and meeting management while working as an intern at the university's pharmaceutical research and development division.

I spent so much time fielding questions from customers.

Multiple Business Owner 

Simple & easy to use, great features & value, much preferable over similar options like calendly

Director

customer care - they reply within minutes and screen share in seconds if we really can't get to the bottom of something and it's always been resolved.  

I've found a couple of issues in the workflow when I first started getting used to the platform and I had to get in touch with the customer service - whose reply, on the other hand, was quick and helpful.

Event Planner

I know I was not using the app to its full potential but it worked as a temporary solution for my transition into coaching and consulting.  

How it doesn’t automatically come with reminders for appointments for clients when scheduling.

Director of Communications 

On the one hand, the suite includes everything a small business or freelancer would want, such as limitless appointments and a customer self-booking portal.

The hours they charged me for DO NOT match the minutes on my phone bills.

Basically everything you need to create seemless online bookings and it's FREE

Senior Solutions Architect 

We were able to add our personal touch to it by customizing it, which was also very easy to do. When someone schedule's an appointment, they receive an automatic e-mail confirming their booking and a reminder 24hours

Ease of useIntuitive user interfaceThe integration with Stripe, Square and Paypal gives you great flexibility.

Assistant Revenue and Reservation Manager

Setmore needs to have a better pricing plan and its support team should be faster in solving the cases.

Major billing issues this year that are still not correted and they don't seem to be in a hurry to correct it.  

Even with the billing issue, this service has 100% changed my business for the better.  

Setmore is a powerful and easy-to-use appointment scheduling tool that offers many advantages to businesses.

User Interface

Version Upgrade

Integrations

Ease of Use

Training and Learning Curve

Class Management

Pricing

Small Business

Freelancers

Mid-size Business

Large Enterprises

Microsoft Bookings is an online appointment booking and scheduling tool for small businesses, available as part of Microsoft 365 for Business subscriptions. Clients can book the time and service they need, get a confirmation email and calendar invitation, reschedule or cancel if they must.

For Salons and Spas

Real-Time Notifications

Real-Time Updates

Self Service Portal

The Microsoft Bookings integrations most frequently cited by reviewers are: Microsoft Outlook (an email management product rated 4.9 out of 5 for its integration with Microsoft Bookings) and Microsoft Teams (a meeting product, 4.4).

Reviews for Microsoft Bookings come from a wide variety of industries, including higher education (8% of reviewers), computer software (8%), and information technology and services (6%). The most frequent use case for Microsoft Bookings cited by reviewers is appointment scheduling (84% of reviewers).

Setmore vs Microsoft Bookings Comparison (2026)

Setmore

Microsoft Bookings

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives