Setmore Pricing, Features, Reviews & Comparison of Alternatives

Setmore

Online scheduling software for small businesses

4.64/5 (378 reviews)

Setmore overview

Setmore is a scheduling application that helps you manage your customers and staff appointments online. Schedule your appointments from your profile, your website or your Facebook page. You can also keep control of scheduling of up to 20 staff members. Sync your appointments with your Google Cal and stay notified of cancelled or re-scheduled events wherever you are.

Setmore also provides a self-booking platform that you can set up on your website and Facebook page to let your customers book the timeslot that suits them best. Thanks to its partnership with Stripe, Setmore lets you process all card transactions online. Setmore enables customers to pay in advance, directly through the booking page. You can also register your cash transactions with Setmore's cash register system.

For each appointment you book, cancel or reschedule, Setmore automatically sends you a reminder by email or SMS. You can also manage your appointments on mobile devices, thanks to Setmore's iOs and Android apps. You can also display your customers' reviews and ratings directly on your booking page.
www.setmore.com

Pricing

Starting from
$25/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 8 other markets, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Czech, Danish, Dutch and 15 other languages, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Setmore screenshot: Setmore - profileOnline appointment scheduling software - SetMore.comSetmore screenshot: Setmore - calendarSetmore screenshot: Setmore - appointment schedulingSetmore screenshot: Setmore - self-booking on FacebookSetmore screenshot: Setmore - self-booking on websiteSetmore screenshot: Setmore - staff management

Setmore reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.3
  4.6
  4.7
Suthasinee Rebello

The best customer service and affordable price in the market

Used daily for 2+ years
Reviewed 2019-10-17
Review Source: Capterra

Easy to use platform. Affordable price.

Pros
Very easy to use, custome service are great, you can reach them anytime ( love it) I would recommend this app for everyone who need a basic scheduling app because it's very cheap and easy compared to many on the market. I have tried a lot of Software but Setmore is by far the best. Would be perfect if they offer marketing, intake form, client's file or SOAP which very important for many industries nowadays. I am not only like the app but I like its people too. Thanks guys for hard work.

Cons
I know they are doing they best to improve their app everyday. Keep it up the good work. Cheers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jörgen Puis

Why I still use Setmore

Used daily for 2+ years
Reviewed 2019-10-17
Review Source: Capterra

So far very satisfied with constant improvements in Setmore.

Pros
Very easy to manage, great customer support, clear and simple interface.

Cons
Lots of bugs over time while booking an appointment or especially when changing currenty booked appointment. Many times customers are overbooking each other, even when it is not allowed in the settings. For an example, two customers have probably booked from computer at the exact same time. So one of them gets the appointment created email and the other does not. But for the first timers it is very confusing so they both come at the same time it was available. I suggest implementing a small time frame the booking has to be made, so when a customer clicks on the preferred time he/she is the only one accessible for that appointment in this small time frame, lets say 2 min. Other thing which would be beneficial for the users would be so called "Customer view". Simple push of the button in the booking calendar view for the administrator that would hide currently booked customer names, so when Client is in the office he/she can choose another available time without seeing other customers names and info. So to say discreet view for customer eyes.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Melanie Coldiron

Easy to Use Appointment Management Tool, Free Version of Setmore Meets All My Needs

Used daily for 1-2 years
Reviewed 2019-10-16
Review Source: Capterra

My experience with Setmore has been outstanding. The free options have provided me with everything that I needed and things that I didn't know I needed, but love! I use Setmore every single day. Customers from various organizations can easily make appointments through the easy to use interface. I can customize the interface and corresponding emails. I can generate daily reports and schedules for my staff. I can look up customer information to follow up with customers. I can modify the availability of appointments. I am very excited to have found Setmore. One more thing, the customer service at Setmore is excellent. When I had an issue with reporting, the Setmore staff helped me immediately and gave me updates along the way. The Setmore staff followed up with me and made sure that everything was working well for me. A big thank you for the excellent customer service!

Pros
Setmore has been the perfect fit for what I need. I needed a way for an exclusive list of customers to make appointments, but I needed to be able to control when the appointment times were available based on a variable schedule. For instance, some Mondays appointments were available from 10am - 7pm and on other Mondays appointments were only available 12pm - 7pm. The free version of Setmore allows me to: customize the appointment dates/times available, allows me to embed the appointment schedule into a WordPress site, allows me to easily view and report appointment times, allows me to maintain a customer list, and even allows me the ability to customize messages to customers. Setmore has been the perfect appointment tool for my program and organization.

Cons
I love Setmore. If I had to pick one limitation it is that when I customize emails through Setmore, I have a set character limit that is just a few characters shy of the total message that I would like to send. I make due with the character limit, but my message would be a little better if I didn't have the character limit in place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Steph Grassi

Highly recommend for Property Managers/Sales Appointments

Used daily for 2+ years
Reviewed 2019-10-15
Review Source: Capterra

Setmore solves our scheduling issue with clients - we don't need to email them open timeslots and then have it change by the time they reply - now we just sent them a link to see the 'live calendar' and they can choose current openings. It also allows us to schedule group classes, and have multiple people meet us at once. We can easily ask the clients a few preliminary questions that they must fill out before their appointment, such as their budget and move-in date, so we know what products to show them at their appointment. It saves us phoning them ahead of time to discuss options and make sure we have products available for them.

Pros
I've used this software daily at my past and current company for 2+ years, it's very easy to set up and start using and the Pro version was a 'must have' when I changed companies. The ability to remove Setmore branding and integrate it into our business helps us look professional and consistent in our branding for our clients. We use it to schedule private appointments with clients, book group appointments, and reserve elevators for people moving in/out. It's easy to update hours/availability, add staff or services, and add clients. Very user friendly for our clients, we never need to help them with online bookings. The value for money is excellent, especially considering the amount of time it saves us trying to book appointments with clients (often 40+ appointments per week at our peak).

Cons
We had requested and then tested a new chat feature that would allow us to text message users from the software, but wished that it could show our work cell as the 'reply' number. It's not that important to us, so this was a non-issue. I wish we could set up reoccurring group classes (ie every Friday at 5pm, we offer ABC class, but people register for individual sessions) but it's not yet a feature so we manually add the group classes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Debby Emeny

Easy to set up and use straight away

Used daily for 6-12 months
Reviewed 2019-10-10
Review Source: Capterra

I am a new business and wanted to provide an option for new customers to book online, and to also centralise the management of appointments, which Setmore has provided. Regardless of where I am, I can immediately take a booking via my mobile or land device. I was pleased to see that they have covered all major integration points and I have used this within my social media posts and website, which generates business. I am also looking to integrate with my Zoho account.

Pros
I am 6 months in and still on the Free version. I have found it user friendly and very easy to set up. I have found the customer support to be amazing and they are always looking to help resolve any issues. As I work from different locations, I have set this up by changing Provider to Location, which works for me as I am the only therapist in my business. I love that it integrates with social media, which is a huge benefit.

Cons
I would like to see a little more flexibility in some areas, and perhaps consideration of some wording options, such as, there is no option to 'Cancel' an appointment, only to 'Delete'. Delete is permanent and entirely removes the record from the customer account, it remains in the 'back-end' of the system. This creates a problem as if a new customer needs to cancel, then their whole record is 'Deleted', and to make another appointment I need to re-input their details. I understand this to be different for those that make their own appointments online, but most come directly through me, as the sole point of contact. Customers looking to 'Cancel' their appointments are contacting me, as their only option is to 'Delete' which is confusing for them. An option needs to be available where the client record is retained when the appointment is 'cancelled' by the administrator It would be useful to have an option based on 'location' rather than 'provider/therapist'

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Setmore pricing

Starting from
$25/month
Pricing options
Free
Subscription
View Pricing Plans

Free version:
- unlimited appointments
- unlimited customers
- unlimited services
- up to 20 staff members

Premium version: $25 / month
- Free version features (white label)
- Google Cal sync
- SMS reminders
- Recurring appointments
- Online payments
- Recurring classes

Live Booking (US & Canada): $89 USD / month

Setmore features

Automatic Notifications
Calendar Management
Customizable Branding
Electronic Payments
Reminders
Social Media Integration
Third Party Integration

API (355 other apps)
Activity Dashboard (210 other apps)
Activity Tracking (156 other apps)
CRM Integration (126 other apps)
Custom Fields (143 other apps)
Customer Database (150 other apps)
Customizable Reporting (156 other apps)
Customizable Templates (160 other apps)
Data Import/Export (171 other apps)
Email Integration (183 other apps)
Mobile Integration (126 other apps)
Real Time Data (124 other apps)
Reporting & Statistics (218 other apps)

Additional information for Setmore

Key features of Setmore

  • Online debit/credit card payments
  • Time management
  • Class booking management
  • Automatic notifications
  • Automatic reminders
  • Calendar management
  • Calendar sync with Google
  • Customizable branding
  • Online payments
  • Email reminders
  • Staff calendars
  • Interview scheduling
  • iOs & Android app
  • Recurring tasks
  • SMS reminders
  • With Facebook & Instagram
  • Third party integration
  • Customer facing booking page
  • Appointment management
  • Automated scheduling
  • Drag & drop scheduling
  • Ratings & reviews
  • Sales integration
  • Event scheduling
  • Approval process control
  • Widgets
  • Booking management
  • Automated email alerts
  • Customer management
  • Website management
View All Features

Benefits

Synchronisation: let Setmore syncs with your Google Cal, iCal or other calendar app to make sure you never forget a meeting.

Self-booking: Setmore integrates directly to your website or Facebook page and save time by letting your customers self-book their appointments at their prefered time slot. Add the Setmore website widget to facilitate your customers' online bookings.

Payment : process online card transactions through Setmore to finalize an appointment booking and thus reduce no-shows and avoid payment problems. You can also record cash transactions in the app.

Reviews : with Setmore you can display your customers' reviews and ratings on your website, to make sure you conclude your sales.

Integrations : Setmore was designed to let you integrate your schedule with many other popular apps, like Facebook, MailChimp, WordPress, etc. So you can get the most of your appointments calendar.