Setmore Pricing, Features, Reviews & Comparison of Alternatives

Setmore

Online customer appointment scheduling calendar

4.65/5 (803 reviews)

Setmore overview

What is Setmore?

Setmore is a free online customer appointment scheduling platform. Book appointments with customers online, promote your services with a customizable Booking Page, send automatic reminders, take payments for your services, manage staff calendars, and more. Setmore works in any browser on your laptop or desktop, or get the Setmore app on your iPhone, iPad, or Android phone. Setmore also integrates with popular website builders and social media platforms such as WordPress, Wix, Weebly, Facebook, Instagram, and others, so you can give your customers more way to book with your business online.

Use Setmore for free for as long as you want, then upgrade to Setmore Premium when you're ready to unlock advanced features: reduce no-shows with text reminders; manage your time better with 2-way calendar sync; take payments with Stripe; and keep customers coming back with recurring appointments.

Add Setmore Live Booking to your account and our virtual receptionists will answer your customer calls and help customers book their next appointment with your business. (Available in the US and Canada.)
www.setmore.com

Pricing

Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, India and 4 other markets, Japan, Germany, Brazil, Mexico

Supported languages

English, Arabic, Czech, Danish, Dutch and 15 other languages, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Setmore screenshot: Book appointments from anywhere and sync across all your devices. Setmore is available from any browser on your laptop or desktop, and as a downloadable app for your iPhone, iPad, or Android phone.Setmore Quick Tour - Free Online Customer Appointment SchedulingSetmore screenshot: Download the free Setmore app for iPhone or Android. Book appointments anywhere, access your contact list, manage your team, share your Booking Page, take payments, and more.Appointment Scheduling app for iPhone and Android Phone - SetmoreLive Booking Quick Tour: Customers Call, We AnswerPremium Quick Tour: Text Reminders, Online Payments & More

Setmore reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.3
  4.6
  4.8
Gidon Ariel

Excellent appointment maker

Used daily for less than 6 months
Reviewed 2020-07-15
Review Source: Capterra

Setmore helped me overcome a weird block I had against Google Calendar (I am all google all the time with many other Google products) by "forcing" me to synch with it (for best impact). It has made my meeting setups 1000% better and really my whole day more efficient.

Pros
Setmore helped me overcome a weird block I had against Google Calendar (I am all google all the time with many other Google products) by "forcing" me to synch with it (for best impact). It has made my meeting setups 1000% better and really my whole day more efficient.

Cons
I use it to schedule one on one Zoom meetings. It works very good for this. I would perhaps suggest creating a different version of Setmore especially for people like me, who are trying to just coordinate one on one meetings. A version that would look less like "buy a massage slot" and more like "set up a meeting with someone who's not trying to sell you something". I find myself apologetic when I am trying to set up a meeting with someone higher than me in status Also, some people said that they need to sign in or sign up to use it?? Maybe because a masseuse needs certain info, but a "let's get on a call together" really just needs name and email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Erik Diaz

ALMOST PERFECT

Used daily for 2+ years
Reviewed 2020-07-09
Review Source: Capterra

I love using Setmore. I've been using it for my other business in the Massage Industry which how I found this platform. It worked great for the wellness industry since the limited booking time frame issue wasn't a concern in that industry since appointments are never booked passed 12am (but it did lack other functions like contracts/document sharing and HIPPA protected file management for SOAP notes, etc.) – but as a booking system for a music studio it works great, minus that one issue with the 24-hour limited booking functioning.

Pros
The ease of use and great customer service.

Cons
The limitations on functionality, for example: it's impossible to book an appointment that passes 12am, therefore a 4 hour appointment from 10pm-2am has to be scheduled as 2 separate bookings (10pm-12am then 12am-2am) which is very inconvenient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Suzi Hurley

A few things I need that are imperative

Used daily for 2+ years
Reviewed 2019-10-30
Review Source: Capterra

Overall experience is good but just so frustrating that the support chat I feel dont understand your points or address / understand you problems. It feels like they're so detached from caring. Ive literally just had a conversation with someone on chat and it was an awful experience.

Pros
Super simple and works with you, quick easy and makes life simple

Cons
Really important for us and reasons why I witched: We need to take varied deposit amounts If someone cancels their appointment we have to contact them to get their card details to to refund their deposit- it's really frustrating Sometimes when I contact customer support I feel like they dont listen Our clients frequently commented on the fact that they stated going through the booking system then it quit/froze/took their card details and didnt go through. We thought it was people just being difficult however it was such a common complaint- can we report it to you and you look at a history of what happened within that transaction? Why can we not reuest payments off people through setmore- its a really great feature. There's not enough characters for T&Cs & notes to the customer when booking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Alaina Zink

To early to tell but a great start

Used daily for less than 6 months
Reviewed 2020-07-30
Review Source: Capterra

Fantastic customer services so far. The options for multpul providers and transparent schedules to admin and others make a huge difference in our ability to function daily.

Pros
This program lets all my staff have separate calendars and hours and lets students pick when and who they want to be taught by.

Cons
Being a non-profit educational facility paying to have one extra critical function isn't really in our budget. We operate off of three full-time positions while teaching over 50 adult students. We could use a discount or at least the option to have our low-income students receive text reminders as our students typically forget their appointments which in turn takes away from other students that could have scheduled.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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STacey-Ann CArrington

Fair

Used daily for 6-12 months
Reviewed 2020-07-27
Review Source: Capterra

Great

Pros
It is easy to use and manage, also to keep track of my financials

Cons
You cannot combine services, like Fresha. That will be my main reason for trying another app. I would like to be able to build combos for clients to select. You cannot issue discounts or coupons

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Setmore pricing

Pricing options
Free
Subscription
Free trial
View Pricing Plans

Free version:
- Unlimited appointments
- Unlimited customer profiles
- Customizable Booking Page
- Automated email reminders
- Up to 4 staff profiles
- Integrate with Square
- 24/7 support

Premium version: $25 USD/ month or $199 USD/year
- All Free version features
- 5-20+ staff profiles
- 2-way calendar sync (Google/Office 365)
- Text reminders
- Recurring appointments
- Online payments with Stripe or Square
- Recurring classes

Live Booking (US & Canada): $89 USD / month

Setmore features

Automatic Notifications
Calendar Management
Customizable Branding
Electronic Payments
Reminders
Social Media Integration
Third Party Integration

API (415 other apps)
Activity Dashboard (262 other apps)
Activity Tracking (186 other apps)
Contact Database (146 other apps)
Contact Management (149 other apps)
Custom Fields (161 other apps)
Customer Database (185 other apps)
Customizable Reporting (182 other apps)
Customizable Templates (198 other apps)
Data Import/Export (209 other apps)
Email Integration (214 other apps)
Reporting & Statistics (287 other apps)
Surveys & Feedback (167 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Setmore

Key features of Setmore

  • Online debit/credit card payments
  • Time management
  • Class booking management
  • Automatic notifications
  • Automatic reminders
  • Calendar management
  • Calendar sync with Google
  • Customizable branding
  • Online payments
  • Email reminders
  • Staff calendars
  • Interview scheduling
  • iOs & Android app
  • Recurring tasks
  • SMS reminders
  • With Facebook & Instagram
  • Third party integration
  • Customer facing booking page
  • Appointment management
  • Automated scheduling
  • Drag & drop scheduling
  • Ratings & reviews
  • Sales integration
  • Event scheduling
  • Approval process control
  • Widgets
  • Booking management
  • Automated email alerts
  • Customer management
  • Website management
View All Features

Benefits

Online Booking: Let customers book appointments online, anytime anywhere. The customizable booking page features your logo, services, availability and contact information, and it plugs into Facebook and Instagram.

Automated Email and Text Reminders: Setmore will automatically confirm and remind customers about their appointments by email, saving you time. Upgrade to Setmore Premium to unlock text reminders.

Intuitive Design: Setmore users love its simple design that makes it easy to find what you need, when you need it. Plus your calendar, customer, and staff data syncs across the Setmore apps for web, iPhone, iPad, and Android.

Free For As Long As You Want: Use Setmore for free for as long as you want. Upgrade when you're ready. There's no trial limits, no commitment, no contracts.

Amazing Customer Support: Get instant support by chat, anytime day or night. With a response time of <5 minutes, we'll deliver answers to your questions right away and get you back to booking appointments.