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Microsoft Bookings Logo

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Online appointment scheduling for small businesses

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Microsoft Bookings Pricing, Features, Reviews and Alternatives

Microsoft Bookings FAQs

Q. What type of pricing plans does Microsoft Bookings offer?

Microsoft Bookings has the following pricing plans:
Starting from: $6.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Microsoft Bookings?

Microsoft Bookings has the following typical customers:
Small Business


Q. What languages does Microsoft Bookings support?

Microsoft Bookings supports the following languages:
Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish


Q. Does Microsoft Bookings support mobile devices?

Microsoft Bookings supports the following devices:
Android, iPad, iPhone


Q. Does Microsoft Bookings offer an API?

No, Microsoft Bookings does not have an API available.


Q. What other apps does Microsoft Bookings integrate with?

Microsoft Bookings integrates with the following applications:
Microsoft Outlook, Microsoft Teams, Google Calendar


Q. What level of support does Microsoft Bookings offer?

Microsoft Bookings offers the following support options:
Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

Microsoft Bookings product overview

Price starts from

6

/user

Per month

What is Microsoft Bookings?

Microsoft Bookings is an online booking and appointment scheduling solution for small businesses, available as part of Microsoft 365. Clients can visit the booking page whenever they want, book the time and service they need, get a confirmation email and calendar invitation, and reschedule or cancel if they must. For customers who prefer to book by phone, users can simply enter their appointment details and Bookings sends all confirmations and reminders.

Key benefits of using Microsoft Bookings

  • Customers can schedule appointments through a unique scheduling web page, which allows customers to select the service they require, their desired date and time, and which staff member they wish to see, based on their availability.

  • Confirmation emails are automatically sent to customers once their appointment is booked, and reminder emails can also be sent with user-defined notice periods.

  • Customers can cancel or reschedule their appointments through the scheduling page, and users can control the advanced notice required for a cancellation.

  • Users can view all customer bookings in the centralized booking calendar, with a daily ‘split view’ to assess staff availability when creating a appointment on a customer’s behalf, and the ability to cancel, reschedule, or reassign existing bookings.

  • Whenever a new customer books an appointment through the scheduling page, they are automatically added as a contact in the customer list.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Knowledge Base
    FAQs/Forum
    Phone Support
    24/7 (Live rep)
    Chat

    Training options

    Documentation
    Videos
    Webinars
    Live Online

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    Microsoft Bookings pricing information

    Value for money

    4.3

    /5

    114

    Starting from

    6

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Microsoft Bookings features

    Functionality

    4.2

    /5

    114

    Total features

    22

    4 categories

    Most valued features by users

    Third-Party Integrations
    Mobile Access
    Customizable Branding
    Calendar Management
    Access Controls/Permissions
    Email Management
    Appointment Management
    Appointment Scheduling

    Functionality contenders

    Microsoft Bookings users reviews

    Overall Rating

    4.3

    /5

    114

    Positive reviews

    86

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.42/10
    Rating distribution

    5

    4

    3

    2

    1

    59

    39

    11

    3

    2

    Pros
    I liked that I could post my availability and my clients could book their own appointments. I liked that I could create different meeting types/categories and lengths.
    The great thing about this scheduling tool is that you can customize questions to ask the requester so that you can prepare for the upcoming appointment.
    It’s pretty easy to use from a user and admin standpoint. I assist people with Bookings much more than use it, but I see it’s usefulness.
    Cons
    To access the full functions user should have the premium version which will cost some bucks. And there are still some functions missing which should include in a scheduling tool.
    However, I believe some parts of the program are confusing and the price is a bit much for the product you are receiving.
    There is no middel person needed to take phonecalls and schedule customers in.

    Overall rating contenders

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    Brent K.

    President

    Marketing and Advertising, 11-50 employees

    Review source

    Overall Rating

    Very niche product - not for "general" business use.

    Reviewed a year ago

    Transcript

    Speaker 1: I am Brent. I am president of a small marketing firm and I give Microsoft Bookings a two out...

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    Paul W.

    developer

    Information Technology and Services, self-employed

    Review source

    Overall Rating

    Microsoft Bookings is Essential to My Business

    Reviewed 3 years ago

    Transcript

    Paul: Hi, my name's Paul and I'm an e-learning consultant. I give Microsoft Bookings four out of five....

    AR
    AvatarImg

    Verified reviewer

    Information Technology and Services, self-employed

    Used weekly for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Microsoft Bookings is Essential to My Business

    Reviewed 3 years ago

    I have completely gone hands-off with scheduling my time. I just check my calendar every day and my time with customers is already arranged. I just join the meeting at the time required.

    Pros

    This software has completely removed me from the need to schedule my time with customers. I used to have to reach out to each new customer directly and deal with finding time on my schedule that worked for them. I also had to deal with different time zones which made this task even more difficult. I especially like that it builds in downtime between my calls with clients. This gives me the flexibility to prevent back-to-back meetings without having to manage it myself.

    Cons

    I do wish the software would allow me to create a single SKU and allow the customer to book 1 hour, 2 hours etc rather than having to create a SKU for each number of hours.

    AR
    AvatarImg

    Verified reviewer

    Mental Health Care, 201-500 employees

    Used weekly for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Bookings is a great way to setup appointments and get reminders

    Reviewed a year ago

    Overall I'm impressed that it's rolled into our Microsoft License and it's saved us thousands on a separate tool. I also like that the virtual appointments app is in Teams so my users aren't going to a completely separate place.

    Pros

    We use bookings to manage training with clients. So they aren't setting up the appointment themselves, but it allows us to create standard appointment windows and the manager who is assigning the training to staff can see everyone's calendar at one time to assign those trainings. The SMS and email reminders are critical to success and it's great to have them as clients will get pinged about the training an intervals we decide as well as things like an automatic thank you email after the appointment. The ability to extent Bookings functionality by using it with power automate cannot be overstated.

    Cons

    Eh Microsoft had it more in mind for Doctor's offices and salons and things like that. I wish they'd expand the design for things like a group class with limited spots. We make it work, but it clearly wasn't designed with that in mind.

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    Thomas F.

    Law Practice, 1-10 employees

    Used weekly for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

    Share this review:

    Just Falls Short

    Reviewed 4 years ago
    Pros

    As with so many things from Microsoft, this software just falls short of delivering what we need. I operate a consumer bankruptcy practice and I deal with consumers, so text message reminders are a must. The text message reminders in MS Bookings do not work. The texts often give a time 2 to 3 hours after the actual appointment. I have spent quite a bit of time reading about this and changing the...

    Cons

    Accurate Text message reminders and integrations at least with other MS products.

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    Stefano G.

    Financial Services, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The right tool to manage your appointments

    Reviewed 2 years ago

    Allow us to easy manage the workplace management including parking lot and resources. For business usage enable the commercial area to manage client's appointments

    Pros

    Easy to setup, deploy and use. Allow to manage people and resources and give the right profiling to manage the environment

    Cons

    Limited personalization and branding options

    AR
    AvatarImg

    Verified reviewer

    Internet, self-employed

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Microsoft Bookings is a indispensable tool to life organization

    Reviewed 3 years ago

    My overall experience by using this software is very positive, improves a lot my organization daily and I don't have to worry about repetitive scheduling in my meetings.

    Pros

    The integration with Outlook is the best way to optimize my calendar with the other people who use Microsoft Bookings and is easy to schedule some meetings, for example, without the risk of repetitive scheduling.

    Cons

    I think that the app installed on the mobile phone has to be improved, it doesn't work very well...crashes all the time...but the tool by using the website (online) works very fine and I only have compliments about it.

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