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SevenRooms vs OpenTable Comparison
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Overview
SevenRooms is a web-based direct reservations, guest experience, marketing automation, and operations management solution...
The best restaurant management platform to help you fill seats, run smoother shifts, grow guest relationships, and drive more revenue.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
499
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
149
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Alexander J.
Pros
Cons
Alexander J.
Mihailo D.
Cons
Key features
- Total features55
- API
- Access Controls/Permissions
- Activities Booking
- Alerts/Notifications
- Availability Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Booking Management
- Booking Notes
- CRM
- Calendar Management
- Communication Management
- Contact Database
- Contact Management
- Credit Card Processing
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Support
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Delivery Estimate
- Delivery Management
- Electronic Payments
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Employee Management
- Event Scheduling
- Food Delivery Dispatching
- For Restaurants
- Forecasting
- Gift Card Management
- Group Reservations
- Guest Experience Management
- Interaction Tracking
- Inventory Management
- Kitchen/Menu Management
- Lead Management
- Loyalty Program
- Marketing Automation
- Menu Builder
- Mobile Access
- Mobile Alerts
- Mobile Booking
- Mobile Payments
- Online Booking
- Online Ordering
- Online Payments
- Online Reservations
- Order Entry
- Order Management
- Order Tracking
- Payment Processing
- Performance Metrics
- Point of Sale (POS)
- Point of Sale (POS) Integration
- Prioritization
- Promotions Management
- Public Waitlist
- QR Codes
- Rate Management
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Updates
- Registration Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Reviews Management
- Rewards Management
- Room Booking
- SMS Marketing
- SMS Messaging
- Sales Reports
- Sales Trend Analysis
- Self Check-In/Check-Out
- Social Media Integration
- Social Promotion
- Surveys & Feedback
- Table Management
- Third Party Booking
- Third-Party Integrations
- Wait List Management
- Waiting Time Tracking
- Waitlist Status Tracking
- Website Integration
- Total features70
- API
- Access Controls/Permissions
- Activities Booking
- Alerts/Notifications
- Availability Management
- Barcode/Ticket Scanning
- Billing & Invoicing
- Booking Management
- Booking Notes
- CRM
- Calendar Management
- Communication Management
- Contact Database
- Contact Management
- Credit Card Processing
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Support
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Delivery Estimate
- Delivery Management
- Electronic Payments
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Employee Management
- Event Scheduling
- Food Delivery Dispatching
- For Restaurants
- Forecasting
- Gift Card Management
- Group Reservations
- Guest Experience Management
- Interaction Tracking
- Inventory Management
- Kitchen/Menu Management
- Lead Management
- Loyalty Program
- Marketing Automation
- Menu Builder
- Mobile Access
- Mobile Alerts
- Mobile Booking
- Mobile Payments
- Online Booking
- Online Ordering
- Online Payments
- Online Reservations
- Order Entry
- Order Management
- Order Tracking
- Payment Processing
- Performance Metrics
- Point of Sale (POS)
- Point of Sale (POS) Integration
- Prioritization
- Promotions Management
- Public Waitlist
- QR Codes
- Rate Management
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Updates
- Registration Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Reviews Management
- Rewards Management
- Room Booking
- SMS Marketing
- SMS Messaging
- Sales Reports
- Sales Trend Analysis
- Self Check-In/Check-Out
- Social Media Integration
- Social Promotion
- Surveys & Feedback
- Table Management
- Third Party Booking
- Third-Party Integrations
- Wait List Management
- Waiting Time Tracking
- Waitlist Status Tracking
- Website Integration
Integrations
- Total integrations37
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Total integrations23
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
Alternatives
Explore similar apps
User reviews that mention these apps
Emily F.
Food & Beverages, 501-1,000 employees
Used other for less than 6 months
Review source
Share this review:
I think there was a great platform to get more reservations in our restaurant and got the word out to more people
It caused too much confusion with our Opentable program.
Verified reviewer
Restaurants, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
I love SevenRooms. It is amazing and easy to use. I just wish that we could access the features that come from integration of our POS.
It's easy to use, continually improving, always staying ahead on trends. I love that they don't just offer a product but go out of their way to look at ways to help you market your restaurant.
They do not integrate with BreadCrumb, you have to use/pay for OpenTable on top of your monthly cost.
Dave S.
Hospitality, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Started out ahead of the pack, but the other quickly caught up and adjusted billing + software strategies and left SevenRooms falling behind.
SevenRooms was a nice option for a restaurant that was getting hammered with OpenTable fees before they changed their structure. OT was fee based + core charges, while SevenRooms was a flat rate.
With discounts also comes less support. I feel like SevenRooms is about to be bought out or just fold. What started out as great, quickly became unreliable and unsupported.
Kumar P.
Real Estate, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
SevenRooms allows you to accept and manage reservations and gain valuable customer insights. It has a flat-fee pricing structure which allows you to better grasp how much you'll be spending on a monthly basis. It used to have a great value proposition when OpenTable had a different pricing structure.
SevenRooms is not the industry standard for reservations, unfortunately. Many people are unfamiliar with the software, so you risk lost reservations as a result of that. Further, the pricing structure used to be valuable in that you wouldn't pay for reservations made through non-OpenTable reservations, but now OpenTable has adjusted their pricing structure to make that a non-factor. SevenRooms doesn't provide the guest insights that they pitch, and the live spend information is not always up to date.
Alexander J.
Food & Beverages, 201-500 employees
Review source
Share this review:
Overall the pros far outweigh the cons.
SevenRooms is excellent at driving guests to your restaurant. While not the industry standard for online reservations, (though that is rapidly changing), it has excellent functionality. The biggest positives are: 1) Cost reduction by eliminating OpenTable fees 2) Ability to drive customers to restaurants within your group of restaurants 3) Live data on consumer spend and the ability to track that over time
SevenRooms is not the industry standard, so many people will not be familiar with the booking platform. From the guest perspective, even after creating a profile, you may have to input the same information multiple times for multiple reservations, which is frustrating. People may also not book through this platform if it's too difficult or unfamiliar, which may lead to lost reservations.
Aron V.
Restaurants, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
We have used them for years and would highly recommend them to small, non-corporate restaurants trying to be seen amongst so many local restaurants.
Easy for our guests to make reservations, tracks guests visits, you can enter guest notes and historical data to make their next visit more meaningful. They often have "Top Ten" lists for the categories that guests vote you in that you can use for marketing purposes. Reviews on Open Table are considered 'legit' as only real diners can write reviews.
If you have more money to spend, a program like SevenRooms has more guest tracking data capabilities for tagging and targeted emails/marketing. Can get expensive if your guests often use Open Table to make reservations.
Hi Aron, thanks for taking the time to write a review! We really appreciate your recommendation. We are now able to offer very sophisticated CRM capabilities through Venga. You can learn more here: https://restaurant.opentable.com/products/venga
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