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SevenRooms Pricing, Features, Reviews and Alternatives
SevenRooms product overview
What is SevenRooms?
SevenRooms is a web-based direct reservations, guest experience, marketing automation, and operations management solution for restaurants, hotels, nightclubs, sports clubs, and other membership organizations. Businesses can manage guest experience with a native iOS app and multiple POS integrations, as well as integrations with text platforms, booking channels, and payment processing providers. SevenRooms supports single venues, as well as enterprises with multiple locations, and enables data sharing across locations.
Typical customers
Platforms supported
Support options
Training options
SevenRooms pricing information
Value for money
4.3
/5
13
Starting from
No pricing info
Value for money contenders
SevenRooms features
Functionality
4.2
/5
13
Total features
59
7 categories
Functionality contenders
SevenRooms users reviews
Overall Rating
4.5
/5
13
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.77/10
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Anonymous Reviewer
Alexander J.
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Kumar P.
Alexander J.
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Overall rating contenders
Caitlin H.
Verified reviewer
Hospitality, 201-500 employees
Used daily for 2+ years
Review source
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Company has been using SR for over 3 + years and it is perfect tool for operating our client database between 7+ properties. It helps us maintain our guest experience with customized features that are easy to use and really allow us know our guests better.
User friendly- clean face. Easy to train new employees- easy set up and access. Customizable features. Feedback Reviews. Instagram + events Widget. Export clients by tags. Tags in general!
1)Sometimes loading glitches. 2)Unfortunately our POS system future does not work with SR- not SR's fault but it would make our lives easier to track spends at our more high volume properties.
Stephen M.
Verified reviewer
Hospitality, 201-500 employees
Used daily for 2+ years
Review source
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SevenRooms has played a major role in our recovery program with our customers. If a guest has an experience that did not live up to expectations, we know about it...and we fix it! It is another layer of hospitality that our entire company has bought into. The unique part of SevenRooms is the ability to customize its use. Our company has found creative functionality that enhances a guest’s overall experience.
Ability to provide a more customized experience for our valuable guests.
TripleSeat integration comes with major limitations for us. Triple seat is forcing our hand to lock tables that we simply can’t do operationally for many reasons. Currently unable to use right now.
Kumar P.
Real Estate, 11-50 employees
Used daily for 1-2 years
Review source
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SevenRooms allows you to accept and manage reservations and gain valuable customer insights. It has a flat-fee pricing structure which allows you to better grasp how much you'll be spending on a monthly basis. It used to have a great value proposition when OpenTable had a different pricing structure.
SevenRooms is not the industry standard for reservations, unfortunately. Many people are unfamiliar with the software, so you risk lost reservations as a result of that. Further, the pricing structure used to be valuable in that you wouldn't pay for reservations made through non-OpenTable reservations, but now OpenTable has adjusted their pricing structure to make that a non-factor. SevenRooms doesn't provide the guest insights that they pitch, and the live spend information is not always up to date.
Anonymous Reviewer
Verified reviewer
Restaurants, 11-50 employees
Used daily for 1-2 years
Review source
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I love SevenRooms. It is amazing and easy to use. I just wish that we could access the features that come from integration of our POS.
It's easy to use, continually improving, always staying ahead on trends. I love that they don't just offer a product but go out of their way to look at ways to help you market your restaurant.
They do not integrate with BreadCrumb, you have to use/pay for OpenTable on top of your monthly cost.
Alexander J.
Food & Beverages, 201-500 employees
Review source
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Overall the pros far outweigh the cons.
SevenRooms is excellent at driving guests to your restaurant. While not the industry standard for online reservations, (though that is rapidly changing), it has excellent functionality. The biggest positives are: 1) Cost reduction by eliminating OpenTable fees 2) Ability to drive customers to restaurants within your group of restaurants 3) Live data on consumer spend and the ability to track that over time
SevenRooms is not the industry standard, so many people will not be familiar with the booking platform. From the guest perspective, even after creating a profile, you may have to input the same information multiple times for multiple reservations, which is frustrating. People may also not book through this platform if it's too difficult or unfamiliar, which may lead to lost reservations.
SevenRooms FAQs and common questions
Q. What type of pricing plans does SevenRooms offer?
SevenRooms has the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of SevenRooms?
SevenRooms has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does SevenRooms support?
SevenRooms supports the following languages:
English
Q. Does SevenRooms support mobile devices?
SevenRooms supports the following devices:
iPhone
Q. Does SevenRooms offer an API?
Yes, SevenRooms has an API available for use.
Q. What other apps does SevenRooms integrate with?
SevenRooms integrates with the following applications:
Aloha EPOS, Stripe, PeopleVine, eZReview, Meta for Business, Bindo POS, Mailchimp, Twilio, Emma, Instagram, Google Maps, Lightspeed Retail, Toast POS
Q. What level of support does SevenRooms offer?
SevenRooms offers the following support options:
Chat, Email/Help Desk, Phone Support, 24/7 (Live rep)
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