SevenRooms Pricing, Features, Reviews & Comparison of Alternatives

SevenRooms

Operations, marketing, & guest engagement platform

4.54/5 (13 reviews)

SevenRooms overview

What is SevenRooms?

SevenRooms is a web-based direct reservations, guest experience, marketing automation, and operations management solution for restaurants, hotels, nightclubs, sports clubs, and other membership organizations. Businesses can manage guest experience with a native iOS app and multiple POS integrations, as well as integrations with text platforms, booking channels, and payment processing providers. SevenRooms supports single venues, as well as enterprises with multiple locations, and enables data sharing across locations.

SevenRooms offers a white-label, customizable widget that supports multi-channel direct bookings, in order to reduce fees paid to third party providers. SevenRooms supports ticket sales, collects client's payment data, and securely stores credit card information which helps venues recover costs if clients do not show for their appointment. The system uses an auto-assign algorithm to optimize reservations and seat assignments. At the point of reservation all data collected from quests is transferred into in the CRM module, which tracks allergies, past visits and purchases, promotions, upgrades, and other client-specific data that can be used for relationship building.

Data from the CRM database can be analyzed and segmented for use in email marketing campaigns, which can also be created and managed through the SevenRooms platform. Scheduled, personalized campaigns drive repeat visits to the venues by offering clients promotions and coupons for future visits. ROI (return on investment) for each campaign is tracked and recorded to enable strategic planning and adjustments to future campaigns.

Customer feedback and reviews, either through social media or email, are tracked within the system which also provides sentiment analysis. Users can respond to feedback, as well as send transactional emails thanking customers for visiting the venue or reminders when customers haven't visited in a while.
www.sevenrooms.com

Pricing

Starting from
$499/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English
SevenRooms screenshot: SevenRooms reservations screenshotSevenRooms screenshot: SevenRooms upgrades and events screenshotSevenRooms screenshot: SevenRooms interface screenshotSevenRooms screenshot: SevenRooms campaign management screenshot

SevenRooms reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.2
  4.4
  4.6
Stephen Maly

Game Changer

Used daily for 2+ years
Reviewed 2018-07-20
Review Source: Capterra

SevenRooms has played a major role in our recovery program with our customers. If a guest has an experience that did not live up to expectations, we know about it...and we fix it! It is another layer of hospitality that our entire company has bought into. The unique part of SevenRooms is the ability to customize its use. Our company has found creative functionality that enhances a guest’s overall experience.

Pros
Ability to provide a more customized experience for our valuable guests.

Cons
TripleSeat integration comes with major limitations for us. Triple seat is forcing our hand to lock tables that we simply can’t do operationally for many reasons. Currently unable to use right now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Caitlin Hermann

SevenRooms Review

Used daily for 2+ years
Reviewed 2018-12-18
Review Source: Capterra

Company has been using SR for over 3 + years and it is perfect tool for operating our client database between 7+ properties. It helps us maintain our guest experience with customized features that are easy to use and really allow us know our guests better.

Pros
User friendly- clean face. Easy to train new employees- easy set up and access. Customizable features. Feedback Reviews. Instagram + events Widget. Export clients by tags. Tags in general!

Cons
1)Sometimes loading glitches. 2)Unfortunately our POS system future does not work with SR- not SR's fault but it would make our lives easier to track spends at our more high volume properties.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kumar Patodia

SevenRooms Isn't Worth It

Used daily for 1-2 years
Reviewed 2019-08-29
Review Source: Capterra

Pros
SevenRooms allows you to accept and manage reservations and gain valuable customer insights. It has a flat-fee pricing structure which allows you to better grasp how much you'll be spending on a monthly basis. It used to have a great value proposition when OpenTable had a different pricing structure.

Cons
SevenRooms is not the industry standard for reservations, unfortunately. Many people are unfamiliar with the software, so you risk lost reservations as a result of that. Further, the pricing structure used to be valuable in that you wouldn't pay for reservations made through non-OpenTable reservations, but now OpenTable has adjusted their pricing structure to make that a non-factor. SevenRooms doesn't provide the guest insights that they pitch, and the live spend information is not always up to date.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 3/10

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Anonymous

Love SevenRooms

Used daily for 1-2 years
Reviewed 2019-04-23
Review Source: Capterra

I love SevenRooms. It is amazing and easy to use. I just wish that we could access the features that come from integration of our POS.

Pros
It's easy to use, continually improving, always staying ahead on trends. I love that they don't just offer a product but go out of their way to look at ways to help you market your restaurant.

Cons
They do not integrate with BreadCrumb, you have to use/pay for OpenTable on top of your monthly cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alexander James

SevenRooms: The Reservation Platform You Should Be Using

Used occasionally for free trial
Reviewed 2019-02-15
Review Source: Capterra

Overall the pros far outweigh the cons.

Pros
SevenRooms is excellent at driving guests to your restaurant. While not the industry standard for online reservations, (though that is rapidly changing), it has excellent functionality. The biggest positives are: 1) Cost reduction by eliminating OpenTable fees 2) Ability to drive customers to restaurants within your group of restaurants 3) Live data on consumer spend and the ability to track that over time

Cons
SevenRooms is not the industry standard, so many people will not be familiar with the booking platform. From the guest perspective, even after creating a profile, you may have to input the same information multiple times for multiple reservations, which is frustrating. People may also not book through this platform if it's too difficult or unfamiliar, which may lead to lost reservations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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SevenRooms pricing

Starting from
$499/month
Pricing options
Subscription
View Pricing Plans

Cost is per-venue with unlimited user licenses.

SevenRooms features

API
Customer Database
Customizable Reporting
Electronic Payments
Email Integration
Reporting & Statistics
Social Media Integration

Activity Dashboard (285 other apps)
Activity Tracking (197 other apps)
Automatic Notifications (238 other apps)
Calendar Management (207 other apps)
Contact Management (164 other apps)
Custom Fields (165 other apps)
Customizable Branding (249 other apps)
Customizable Templates (210 other apps)
Data Import/Export (223 other apps)
Real Time Data (155 other apps)
Reminders (209 other apps)
Surveys & Feedback (181 other apps)
Third Party Integration (291 other apps)