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SevenRooms Pricing, Features, Reviews and Alternatives
SevenRooms FAQs
SevenRooms product overview
What is SevenRooms?
SevenRooms is a web-based direct reservations, guest experience, marketing automation, and operations management solution for restaurants, hotels, nightclubs, sports clubs, and other membership organizations. Businesses can manage guest experience with a native iOS app and multiple POS integrations, as well as integrations with text platforms, booking channels, and payment processing providers. SevenRooms supports single venues, as well as enterprises with multiple locations, and enables data sharing across locations.
Typical customers
Platforms supported
Support options
Training options
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Starting from
No pricing info
Starting from
25
Per month
Flat Rate
SevenRooms pricing information
Value for money
4.2
/5
16
Starting from
No pricing info
Pricing options
Value for money contenders
SevenRooms features
Functionality
4.1
/5
16
Total features
58
7 categories
Most valued features by users
Functionality contenders
SevenRooms users reviews
Overall Rating
4.4
/5
16
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.8/10
11
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1
Alexander J.
Alexander J.
Mihailo D.
Overall rating contenders
Caitlin H.
Hospitality, 201-500 employees
Used daily for 2+ years
Review source
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Company has been using SR for over 3 + years and it is perfect tool for operating our client database between 7+ properties. It helps us maintain our guest experience with customized features that are easy to use and really allow us know our guests better.
User friendly- clean face. Easy to train new employees- easy set up and access. Customizable features. Feedback Reviews. Instagram + events Widget. Export clients by tags. Tags in general!
1)Sometimes loading glitches. 2)Unfortunately our POS system future does not work with SR- not SR's fault but it would make our lives easier to track spends at our more high volume properties.
Stephen M.
Hospitality, 201-500 employees
Used daily for 2+ years
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SevenRooms has played a major role in our recovery program with our customers. If a guest has an experience that did not live up to expectations, we know about it...and we fix it! It is another layer of hospitality that our entire company has bought into. The unique part of SevenRooms is the ability to customize its use. Our company has found creative functionality that enhances a guest’s overall experience.
Ability to provide a more customized experience for our valuable guests.
TripleSeat integration comes with major limitations for us. Triple seat is forcing our hand to lock tables that we simply can’t do operationally for many reasons. Currently unable to use right now.
Kumar P.
Real Estate, 11-50 employees
Used daily for 1-2 years
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SevenRooms allows you to accept and manage reservations and gain valuable customer insights. It has a flat-fee pricing structure which allows you to better grasp how much you'll be spending on a monthly basis. It used to have a great value proposition when OpenTable had a different pricing structure.
SevenRooms is not the industry standard for reservations, unfortunately. Many people are unfamiliar with the software, so you risk lost reservations as a result of that. Further, the pricing structure used to be valuable in that you wouldn't pay for reservations made through non-OpenTable reservations, but now OpenTable has adjusted their pricing structure to make that a non-factor. SevenRooms doesn't provide the guest insights that they pitch, and the live spend information is not always up to date.
Dan V.
Hospitality, 201-500 employees
Used daily for 2+ years
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Awesome.
The user interface is excellent and has come a long way since the beginning. It's super-easy to train floor staff on it via the web UI or the app.
The API needs to be a little more fleshed out and robust. We've had to manually do quite a lot of work to get 7R to play nice with Hubspot.
Sasha S.
Hospitality, 10,001+ employees
Used daily for 2+ years
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Really good experience and their customer help desk is great and very fast.
Lots of extra features in setting up offers, perks and events for customers.
There is a feature where guests can ask a custom question which is not trackable without checking individual bookings.
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