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SevenRooms

Operations, marketing, & guest engagement platform

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SevenRooms Pricing, Features, Reviews and Alternatives

SevenRooms product overview

What is SevenRooms?

SevenRooms is a web-based direct reservations, guest experience, marketing automation, and operations management solution for restaurants, hotels, nightclubs, sports clubs, and other membership organizations. Businesses can manage guest experience with a native iOS app and multiple POS integrations, as well as integrations with text platforms, booking channels, and payment processing providers. SevenRooms supports single venues, as well as enterprises with multiple locations, and enables data sharing across locations.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Phone Support
24/7 (Live rep)

Training options

Live Online
Webinars
In Person
Documentation

SevenRooms pricing information

Value for money

4.3

/5

13

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SevenRooms features

Functionality

4.2

/5

13

Total features

59

7 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
API
Alerts/Notifications
Data Import/Export
Email Marketing
Mobile Access
Customer Database

Functionality contenders

SevenRooms users reviews

Overall Rating

4.5

/5

13

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.77/10
Rating distribution

5

4

3

2

1

9

2

2

0

0

Pros
It's easy to use, continually improving, always staying ahead on trends. I love that they don't just offer a product but go out of their way to look at ways to help you market your restaurant.

AR

Anonymous Reviewer

SevenRooms is excellent at driving guests to your restaurant. While not the industry standard for online reservations, (though that is rapidly changing), it has excellent functionality.
AvatarImg

Alexander J.

Ease of use on the app, reporting features, multiple diary views, great customer data capture. The excellent support team.

AW

Alice W.

Cons
SevenRooms is not the industry standard for reservations, unfortunately. Many people are unfamiliar with the software, so you risk lost reservations as a result of that.

KP

Kumar P.

People may also not book through this platform if it's too difficult or unfamiliar, which may lead to lost reservations.
AvatarImg

Alexander J.

Just one thing, color in the software is somehow boring.
AvatarImg

Mihailo D.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SevenRooms Review

Reviewed 3 years ago

Company has been using SR for over 3 + years and it is perfect tool for operating our client database between 7+ properties. It helps us maintain our guest experience with customized features that are easy to use and really allow us know our guests better.

Pros

User friendly- clean face. Easy to train new employees- easy set up and access. Customizable features. Feedback Reviews. Instagram + events Widget. Export clients by tags. Tags in general!

Cons

1)Sometimes loading glitches. 2)Unfortunately our POS system future does not work with SR- not SR's fault but it would make our lives easier to track spends at our more high volume properties.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Game Changer

Reviewed 4 years ago

SevenRooms has played a major role in our recovery program with our customers. If a guest has an experience that did not live up to expectations, we know about it...and we fix it! It is another layer of hospitality that our entire company has bought into. The unique part of SevenRooms is the ability to customize its use. Our company has found creative functionality that enhances a guest’s overall experience.

Pros

Ability to provide a more customized experience for our valuable guests.

Cons

TripleSeat integration comes with major limitations for us. Triple seat is forcing our hand to lock tables that we simply can’t do operationally for many reasons. Currently unable to use right now.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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SevenRooms Isn't Worth It

Reviewed 3 years ago
Pros

SevenRooms allows you to accept and manage reservations and gain valuable customer insights. It has a flat-fee pricing structure which allows you to better grasp how much you'll be spending on a monthly basis. It used to have a great value proposition when OpenTable had a different pricing structure.

Cons

SevenRooms is not the industry standard for reservations, unfortunately. Many people are unfamiliar with the software, so you risk lost reservations as a result of that. Further, the pricing structure used to be valuable in that you wouldn't pay for reservations made through non-OpenTable reservations, but now OpenTable has adjusted their pricing structure to make that a non-factor. SevenRooms doesn't provide the guest insights that they pitch, and the live spend information is not always up to date.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love SevenRooms

Reviewed 3 years ago

I love SevenRooms. It is amazing and easy to use. I just wish that we could access the features that come from integration of our POS.

Pros

It's easy to use, continually improving, always staying ahead on trends. I love that they don't just offer a product but go out of their way to look at ways to help you market your restaurant.

Cons

They do not integrate with BreadCrumb, you have to use/pay for OpenTable on top of your monthly cost.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SevenRooms: The Reservation Platform You Should Be Using

Reviewed 3 years ago

Overall the pros far outweigh the cons.

Pros

SevenRooms is excellent at driving guests to your restaurant. While not the industry standard for online reservations, (though that is rapidly changing), it has excellent functionality. The biggest positives are: 1) Cost reduction by eliminating OpenTable fees 2) Ability to drive customers to restaurants within your group of restaurants 3) Live data on consumer spend and the ability to track that over time

Cons

SevenRooms is not the industry standard, so many people will not be familiar with the booking platform. From the guest perspective, even after creating a profile, you may have to input the same information multiple times for multiple reservations, which is frustrating. People may also not book through this platform if it's too difficult or unfamiliar, which may lead to lost reservations.

SevenRooms FAQs and common questions

Q. What type of pricing plans does SevenRooms offer?

SevenRooms has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of SevenRooms?

SevenRooms has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does SevenRooms support?

SevenRooms supports the following languages:
English


Q. Does SevenRooms support mobile devices?

SevenRooms supports the following devices:
iPhone


Q. Does SevenRooms offer an API?

Yes, SevenRooms has an API available for use.


Q. What other apps does SevenRooms integrate with?

SevenRooms integrates with the following applications:
Aloha EPOS, Stripe, PeopleVine, eZReview, Meta for Business, Bindo POS, Mailchimp, Twilio, Emma, Instagram, Google Maps, Lightspeed Retail, Toast POS


Q. What level of support does SevenRooms offer?

SevenRooms offers the following support options:
Chat, Email/Help Desk, Phone Support, 24/7 (Live rep)

Common SevenRooms comparisons

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