Sociocs vs Glassix

HubSpot CRM

Zendesk Suite

Freshdesk

Zoho Desk

LiveAgent

2Chat

Compare Sociocs and Glassix based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. 

Start with a 30-day free trial, no credit card or contracts needed.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Sociocs is a single customer communication inbox for businesses. Apart from other communication channel options, it provides many features for business text messaging, such as two-way text conversations, bulk messaging, auto messaging, click-to-chat by text, and more.

Alerts/Notifications

Batch Communications

Chat/Messaging

Customer Database

Customer History

Feedback Management

Inbox Management

Interaction Tracking

Multi-Channel Communication

On-Demand Communications

Personalization

SMS Messaging

Social Media Integration

Template Management

Third-Party Integrations

Video Support

Sociocs

Android

Web-based

iPad

iPhone

Associate Principal Engineer

I particularly admire Sociocs' ability to facilitate two-way text conversations, which can foster stronger relationships with customers and provide prompt responses to their inquiries.

Marketing Manager

Sociocs makes social media marketing extremely easy and cost effective. It's a great and fantastic tool to think of if you need a full featured social media marketing application.

Manager

My experience with sociocs has great and I’ll recommend this software to others to use. It has a good user friendly interface.

Assistant programs manager

My experience with Sociocs has been great and will recommend it to any business searching for a social media messaging software. It has a good user friendly interface.

Trainee Engineer

By finding a solution that allows me to manage my clients more efficiently and helps grow my business, I am excited to use this product. The solutions provided are truly amazing.

Digital Marketing 

I like Sociocs to be perfect for companies trying to improve customer service since I really appreciate streamlined communication.

Senior Manager

Best communication tool for attracting and onboarding new clients and deliver online customer service experience in one of the best way possible.

For firms that value efficient communication and client happiness, I think Sociocs is a good alternative.

Sales Executive 

It is a great platform which help the users and organizations in communicating with each other through two way texting conversations, bulks messages and many more.

Tech Lead, Strategic Alliances and Business Development

Our customers really appreciated us reaching out and quickly following up. The documentation is comprehensive and Sociocs also offers an API for queries and scripting.

SEO Manager

Cons:The cost of using Sociocs' services may be a barrier for some businesses or individuals, especially for small or startup businesses with limited budgets.

Programming Instructor

It is easy to use and adaptable, making it perfect for companies of all sizes. Your content calendar is simple to manage and track.

I find it beneficial when all social media platforms are integrated into one platform, as it helps us save time.

Senior Data Engineer

The experience with Sociocs is great so far. The product can just be bought for the message management feature it has got to offer.

Sr. BDM and HR

Sociocs comes at a very affordable price with a free forever plan, which makes it a plus point for us while implementing it.

Researcher

Complexity: You may dislike software that is overly complex or difficult to use, requiring significant time and effort to learn.

Digital Marketing

I haven't yet observed any particular worries. There is no objection because additional features are being continuously introduced.

Engineer

The insights provided by Sociocs may be limited by the scope of the data used, such as the platforms monitored or the types of interactions analyzed.

Sociocs screenshot: Sociocs dashboard

Sociocs screenshot: Sociocs Google business messages

Sociocs screenshot: Sociocs outbound messages

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

2Chat is an all-in-one programmable WhatsApp automation tool for small teams. It integrates with existing workflows while allowing users to continue using WhatsApp normally. Features include multi-device support, customizable bots, live chat, reporting tools, and more.

Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. Powered by GPT-4.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agent Interface

AI/Machine Learning

Alerts/Escalation

Automated Routing

Autoresponders

Call Center Management

Call Logging

Callback Scheduling

Campaign Management

Canned Responses

Chatbot

Code-free Development

Collaboration Tools

Communication Management

Configurable Workflow

Contact Database

Contextual Guidance

Customer Experience Management

Customer Segmentation

Customer Service Analytics

Customizable Branding

Customizable Fields

Customizable Reports

Dashboard

Data Import/Export

Document Storage

Drag & Drop

Email Management

Email Templates

Engagement Tracking

File Sharing

Intent Recognition

Knowledge Base Management

Live Chat

Macros/Templated Responses

Mobile Access

Mobile App

Monitoring

Multi-Channel Management

Multi-Language

Multi-User Collaboration

Performance Management

Performance Metrics

Pre-Configured Bot

Proactive Chat

Quality Management

Queue Management

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Search/Filter

Secure Data Storage

Service Level Agreement (SLA) Management

Single Sign On

SSL Security

Support Ticket Management

Surveys & Feedback

Task Management

Transcripts/Chat History

Transfers/Routing

Visual Analytics

Workflow Management

Workforce Management

Glassix

Teacher

What I love the most about Glassix is its comprehensive monitoring capabilities, providing detailed insights into online activities for both parental control and employee monitoring.

manager

It is worth mentioning the ease of starting a new chatbot and implementing them, it is also a plus point. Glassix is definitely worth implementing in your business.

Freelance

The conversational tools have been super helpful in handling frequent questions, and the fact that it is a single platform for all channels makes navigation a piece of cake.

Management Assistant

This enhances personalization, improves issue resolution, and ensures that support agents have all the necessary context for each interaction.

Virtual Assistant

What stood out most was its ability to streamline task management and communication, making collaboration seamless.

Asistente Administrativo

Glassix: The most intuitive, effective, and comprehensive interaction management tool.

Admnistration

Software interface is good and easy to use. It helps to manage multi platforms interaction in no time.

Executive Assistant

The support team has been responsive and helpful whenever we've had questions or needed assistance.

Floor Manager

Glassix has made us exceed our customer's expectations in terms of brilliant customer service which has helped us to retain our customers and also get new ones.

I can´t say there is sometings I dislike about Glassix, I can only say try it.

Administrative Officer

What I liked most about Glassix is its interface and navigation.

The best feature for me is the integration of messages across different apps into one inbox.

Its seamless integration with various digital channels such as instant messaging apps, SMS, email, live chat, and social media ensures all interactions are handled efficiently from one place.

VP of Service & Sales 

No automatic messages in whatsapp based on time periods.

Glassix is the ultimate solution for costumer support management.

Since we started using Glassix, our revenue has significantly increased because our customers keep coming back.

Sociocs vs Glassix Comparison (2026)

Sociocs

Glassix

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives