Sociocs vs Wati

Freshdesk

Zoho Desk

LiveAgent

Haptik

yellow.ai

Interakt

Compare Sociocs and Wati based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. 

Start with a 30-day free trial, no credit card or contracts needed.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Sociocs is a single customer communication inbox for businesses. Apart from other communication channel options, it provides many features for business text messaging, such as two-way text conversations, bulk messaging, auto messaging, click-to-chat by text, and more.

Alerts/Notifications

Batch Communications

Chat/Messaging

Customer Database

Customer History

Feedback Management

Inbox Management

Interaction Tracking

Multi-Channel Communication

On-Demand Communications

Personalization

SMS Messaging

Social Media Integration

Template Management

Third-Party Integrations

Video Support

Sociocs

Android

Web-based

iPad

iPhone

Associate Principal Engineer

I particularly admire Sociocs' ability to facilitate two-way text conversations, which can foster stronger relationships with customers and provide prompt responses to their inquiries.

Marketing Manager

Sociocs makes social media marketing extremely easy and cost effective. It's a great and fantastic tool to think of if you need a full featured social media marketing application.

Manager

My experience with sociocs has great and I’ll recommend this software to others to use. It has a good user friendly interface.

Assistant programs manager

My experience with Sociocs has been great and will recommend it to any business searching for a social media messaging software. It has a good user friendly interface.

Trainee Engineer

By finding a solution that allows me to manage my clients more efficiently and helps grow my business, I am excited to use this product. The solutions provided are truly amazing.

Digital Marketing 

I like Sociocs to be perfect for companies trying to improve customer service since I really appreciate streamlined communication.

Senior Manager

Best communication tool for attracting and onboarding new clients and deliver online customer service experience in one of the best way possible.

For firms that value efficient communication and client happiness, I think Sociocs is a good alternative.

Sales Executive 

It is a great platform which help the users and organizations in communicating with each other through two way texting conversations, bulks messages and many more.

Tech Lead, Strategic Alliances and Business Development

Our customers really appreciated us reaching out and quickly following up. The documentation is comprehensive and Sociocs also offers an API for queries and scripting.

SEO Manager

Cons:The cost of using Sociocs' services may be a barrier for some businesses or individuals, especially for small or startup businesses with limited budgets.

Programming Instructor

It is easy to use and adaptable, making it perfect for companies of all sizes. Your content calendar is simple to manage and track.

I find it beneficial when all social media platforms are integrated into one platform, as it helps us save time.

Senior Data Engineer

The experience with Sociocs is great so far. The product can just be bought for the message management feature it has got to offer.

Sr. BDM and HR

Sociocs comes at a very affordable price with a free forever plan, which makes it a plus point for us while implementing it.

Researcher

Complexity: You may dislike software that is overly complex or difficult to use, requiring significant time and effort to learn.

Digital Marketing

I haven't yet observed any particular worries. There is no objection because additional features are being continuously introduced.

Engineer

The insights provided by Sociocs may be limited by the scope of the data used, such as the platforms monitored or the types of interactions analyzed.

Sociocs screenshot: Sociocs dashboard

Sociocs screenshot: Sociocs Google business messages

Sociocs screenshot: Sociocs outbound messages

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Interakt provides businesses with a scalable infrastructure that they need to expand and grow. It can be easily integrated with Shopify, Instamojo, & other popular e-stores, CRMs, payment gateways, and business apps like WooCommerce, Zoho, Google Sheets, Razorpay, PayU, Pabbly etc., making it the on

Yellow.ai empowers enterprises with AI-driven customer service automation for efficiency and cost reduction. Serving 1100+ clients like Sony in 85+ countries and 135+ languages, our platform is trained on 16B+ annual conversations. Founded in 2016 and backed by $102M, we innovate continuously.

Haptik is a conversational AI software that helps businesses streamline operations related to contactless shopping, FAQ automation, request routing, and more. Administrators can use predefined templates to build IVAs based on specific business requirements and use cases.

Wati is an automated marketing, sales, service and support tool for businesses who want to use WhatsApp as a communication tool to sell more products and services.

Activity Dashboard

AI Copilot

AI/Machine Learning

Automated Responses

Autoresponders

Chat Transcript

Chatbot

Code-free Development

Communication Management

Contact Management

Customer Communication

Customer Engagement

Customer Experience Management

Customer Service Analytics

Customer Support

Dashboard

Drag & Drop

For Developers

Lead Management

Live Chat

Marketing Automation

Mass Texting

Natural Language Processing

Performance Metrics

Pre-Configured Bot

Reporting/Analytics

Self Service Portal

Support Ticket Management

Wati

Linux

Windows

Confounder

WATI has been an excellent addition to our marketing toolkit. The user interface is clean and intuitive, making it easy for both my team and clients to navigate and use effectively.

Co-founder, Head of support and email deliverability

We're glad to have discovered WATI Platform through the Facebook Business Directory. Unlike other WhatsApp Partners, their approval times are really quick and their customer support is wonderful.

marketing specialist

Product is great and customer support is awesome. Overall, I am really happy with the experience with WATI that runs on Official Whatsapp APIs.

Online Marketing Specialist

I am truly satisfied and our customers love the fact that they can communicate with us just like they talk to their friends over WhatsApp.

CEO 

Easy to use and very comprehensive. It has all essential and necessary tools to make the business successful.

So overall experience is highly deteriorating, but being a Business WhatsApp number manager, you are STUCK with them. You can't port business numbers between different Business API providers.

It's an easy thing to provide better experience to your users while supporting them on WhatsApp. Customers feel better when they're able to communicate over WhatsApp.

Tuition Manager

The webhook integration with our CRM ensures seamless customer interactions. Overall, Wati has significantly improved our customer support and saved time for our sales team.

Software Developer

Wati offers excellent customer support, helping users resolve issues quickly and efficiently.

Founder

Their support is worst in the industry and this people are fraud.

Development

Its easy to use and has good features like quick replies and automations.

It is a very nice platform for any size of businesses and make operations on auto pilot mode. I recommend it to all business users.

Its Great, Cost Effective Great for Small or Big Enterprises.

Product Growth

Good to use application for one's broadcast needs and customer support. It better and rightly priced than double-click.

Head of Operations

Worst thing i found is that the chat gets expired in 24 hours and as a user you cannot send your clients any messages after 24 hours.

Director

We discovered it recently and asked them to remove it, they flatly refused.

Product Manager

Very easy to use User interface and great support team.

Marketing Analyst

No integration effort required to use WhatsApp API. WATI takes care of everything and it is really simple to use for someone who does not have technical knowledge.

Sociocs vs Wati Comparison (2026)

Sociocs

Wati

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives