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Wati
5
161
4
29
3
1
2
0
1
13
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer Engagement for Revenue Growth
Table of Contents
Wati - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
Wati overview
Based on 204 verified user reviews
What is Wati?
Reviews for Wati come from a wide variety of industries, including information technology and services (12% of reviewers), e-learning (9%), and marketing and advertising (8%). The most frequent use case for Wati cited by reviewers is customer engagement (41% of reviewers).
What do users say about Wati pricing?
Reviewers indicate that Wati offers competitive pricing and appreciate reasonable customization fees. Some users say they find good value, but others report high prices, hidden charges, unclear credits, forced upgrades, and billing transparency issues.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Chatbot
Template Management
Bugs and Issues
Wati’s user interface
Wati review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.5
Ease of use
4.7
Customer support
4.2
Reviews sentiment
What do users say about Wati?
Users say Wati streamlines WhatsApp communication with automation, team collaboration, and chatbot features, making it easy to manage customer interactions and improve response times. They find the interface user-friendly and appreciate the seamless integrations with tools like HubSpot, Google Sheets, and Zapier, which help organize workflows and boost productivity. They also value the ability to send bulk messages and centralize conversations.
Some report that pricing is higher than competitors and cite issues with unclear billing, limited customization, and occasional slow customer support. They mention minor technical glitches, a learning curve for advanced features, and desire more flexible automation options.
Select to learn more
Who uses Wati?
Based on 204 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Wati's key features
Most critical features, based on insights from Wati users:
All Wati features
Features rating:
Wati alternatives
Wati
Starting from
59
Per month
Tremendous
Starting from
Free
LiveAgent
Starting from
15
/user
Per month
Slack
Starting from
8.75
/user
Per month
Wati pricing
Pricing plans
Pricing details:
User opinions about Wati price and value
Value for money rating:
Of 27 reviews that provide robust commentary on Wati's price and value, mention it in a positive light.
Reviewers indicate that Wati offers competitive pricing compared to some alternatives and appreciate its reasonable fees for customization, stable system, and user-friendly interface. Some users say they find good value for money, especially for the features included in standard plans. However, users think the pricing is on the higher side and report concerns about hidden charges, unclear credit systems, and forced annual payments. Some reviewers feel that limited features in lower-tier plans push them to upgrade, and they express frustration with billing transparency and difficulties in the cancellation process.
, and
Wati integrations (10)
Integrations rated by users
We looked at 204 user reviews to identify which products are mentioned as Wati integrations and how users feel about them.
Integration rating: 4.7 (11)
“Google Sheets is a simple way to organize and share form responses. It's especially useful for client projects where I need quick access to data without setting up a separate database.”
Hinal P.
Web Developer
Integration rating: 4.8 (9)
Integration rating: 4.8 (4)
“the best automation tool”
karim s.
teacher
Integration rating: 4.8 (4)
“Zapier connects Kiwiform with the rest of my stack, making it easy to automate repetitive workflows without writing custom integrations.”
Hinal P.
Web Developer
Integration rating: 5.0 (3)
“Mis dos webs estuvieron durante tiempo en Wordpress”
Fernando S.
Periodista
Integration rating: 4.3 (3)
Wati customer support
What do users say about Wati customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Wati customer support.
Widely noted by reviewers, Wati's customer support is fast, responsive, and helpful in resolving user issues efficiently.
A significant portion of users appreciate the proactive approach, with support teams offering demos and helpful tutorial videos.
Frequently reported by users, support is easy to reach and knowledgeable, ensuring smooth onboarding and ongoing assistance.
A limited number of users report difficulty reaching human agents, slow responses, and reliance on automated replies or email support.
Support options
Training options
To see what individual users say about Wati's customer support, check out the review snippets below.
“The customer service of their team is top-notch with different scheduled demos of their product to ensure optimal usage and clarity.”
Bayo G.
Senior Business Manager
“Their customer support is responsive and knowledgeable, ensuring any issues are quickly resolved.”
Hardik M.
Senior Project Manager
“I don't like there customer care support executive response since they do not provide proper or on time response.”
Akshay D.
Marketing Manager
“They the take the using of robots to reply so serious you wont be able to talk to an agent unless you pay them more, no way to manually cancell the service.”
EDUARDO T.
CEO
Wati FAQs
Wati has the following typical customers:
Small Business, Mid-size Business, Large Enterprises
These products have better value for money
Q. What is Wati used for?
Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the Agentic Customer Engagement Platform for Revenue Growth. © Wati 2026. Clare.ai Limited. GDPR Compliant. ISO/IEC 27001 Certified.
Q. Does Wati support mobile devices?
Wati supports the following devices:
iPad, Android, iPhone
Q. What level of support does Wati offer?
Wati offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk, 24/7 (Live rep), Chat, Phone Support
