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WATI
Conversational AI Platform
(3)
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WATI Pricing, Features, Reviews and Alternatives
WATI FAQs
WATI has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of WATI?
WATI has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does WATI support?
WATI supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), English, Spanish, Hindi, Portuguese, Portuguese, Portuguese
Q. Does WATI support mobile devices?
WATI supports the following devices:
Android, iPad, iPhone
Q. Does WATI offer an API?
Yes, WATI has an API available for use.
Q. What other apps does WATI integrate with?
WATI integrates with the following applications:
Pabbly Connect, WooCommerce, WhatsApp, Zapier, Zoho Flow, HubSpot CMS Hub, Zoho CRM Plus, Klaviyo, Google Sheets, Shopify
Q. What level of support does WATI offer?
WATI offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk, 24/7 (Live rep), Chat, Phone Support
WATI product overview
Key benefits of using WATI
Typical customers
Platforms supported
Support options
Training options
Not sure about WATI? Compare it with a popular alternative
Starting from
39
Per month
Flat Rate
Starting from
350
Per month
Other
WATI pricing information
Value for money
4.4
/5
88
Starting from
39
Per month
Flat Rate
Pricing options
Value for money contenders
WATI features
Functionality
4.3
/5
88
Total features
30
11 categories
Most valued features by users
Functionality contenders
WATI users reviews
Overall Rating
4.6
/5
88
Positive reviews
92
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.17/10
70
11
1
0
6
Overall rating contenders
Anirban S.
Education Management, 501-1,000 employees
Used daily for 6-12 months
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WATI is very reliable when we use it directly through the platform but the pricing and maintenance charges are relatively on the higher side. Moreover, the prepaid plan makes it difficult to launch sudden high-volume campaigns without recharging.
The UI of WATI is so easy and convenient to use that it does not require any separate training. Submission of templates for approval on the WATI platform is also a seamless issue. Live data shows delivery, read and replied metrics. Dedicated live agents can handle user queries on the same platform and chats can be marked as resolved. The Chatbot Builder is also fairly easy to use.
Applying delay of more than 30 seconds is not supported on the Chatbot platform and it becomes increasingly difficult to incorporate delays of several hours in specific business cases (for example when we want to send an automated feedback message to the customer after 8 hours of the user requesting a Service Request). The clicks data is also not very reliable and the callback report does not get fed to MoEngage properly on integration.
Agnibha N.
Marketing and Advertising, 1-10 employees
Used weekly for less than 6 months
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We're glad to have discovered WATI Platform through the Facebook Business Directory. Unlike other WhatsApp Partners, their approval times are really quick and their customer support is wonderful. I loved the demo videos that they provide with a step-by-step walkthrough on how to use the platform.
Really efficient tool to manage multi-agent customer support on whatsapp. The tool is really flexible and allows some wonderful features such as adding customer attributes, building a chatbot, auto-replies, submitting templates for approval, etc. We didn't want to diversify too much in terms of acquisition channels. But, this tool has worked very well as a retention software and CRM for us
We have to wait for about a week to start using the platform as WhatsApp API onboarding takes that long. But, despite that, they're really prompt in getting us approved
Krishan K.
Building Materials, 201-500 employees
Used daily for 1-2 years
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Overall experience is very good, I recommend wati to everyone, useful for all types of organization.
Wati shopify automation, ready to use templates, broadcast scheduling, catalog, easy to make chatbot automation. Different types of pricing according to the organization budgets.
Paid marketing credits, carousel template is not available in starter plan.
Davis Y.
Transportation/Trucking/Railroad, 501-1,000 employees
Used daily for 1-2 years
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At first, they actually pretty good compared to their competitor, and now, we got a lot and lot of errors.
Their support system is garbage, seriously, from the website, you will be directed to whatsapp, but from whatsapp, you will directed back to their website. Its a joke. And if you use email to contact them, better wait for humanity landed on mars.
Chethan B.
Retail, 1-10 employees
Used daily for 6-12 months
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The platform's user-friendly interface and powerful automation features have significantly improved our customer interactions. We've seen a noticeable increase in efficiency and customer satisfaction since implementing WATI.
WATI could further elevate its offerings by integrating with review platforms to streamline the review request process. Additionally, a seamless order-taking feature with built-in payment links within WhatsApp would be a game-changer.
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