Soffront CRM vs Zoho CRM

HubSpot Marketing Hub

Pipedrive

Bitrix24

charles

Stonly

SimplyDesk

Compare Soffront CRM and Zoho CRM based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

SimplyDesk is an all-in-one IT management platform combining Helpdesk, asset tracking, remote tools, alerts, and reporting. Scalable, easy to deploy, and available in SaaS or on-premise. Includes expert support to help you stay efficient at every stage.



Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

Soffront CRM is an award winning <strong>fully integrated CRM solution</strong> for sales, marketing, customer service, helpdesk, project management and more. Save without the cost of multiple add-ons and third party partners. 

Soffront CRM can be deployed hosted or on-premise.

Alerts/Escalation

Calendar/Reminder System

Change Management

Collaboration Tools

Contact Management

Customer Database

Dashboard

Document Management

Document Storage

Email Marketing

File Sharing

For Insurance Industry

Interaction Tracking

Internal Chat Integration

Kanban Board

Knowledge Base Management

Lead Management

Lead Qualification

Live Chat

Marketing Automation

Opportunity Management

Prioritization

Quotes/Estimates

Referral Tracking

Sales Pipeline Management

Segmentation

Self Service Portal

Support Ticket Management

Task Management

Templates

Territory Management

Workflow Management

Soffront CRM

Android

Linux

Web-based

Windows

iPad

iPhone

National Marketing Coordinator

Even after a call with them, and being told it definitely would be available on backup, it was lost. Never had such shocking service or experienced such a terrible product in my life.

Our team has successfully used Soffront for years. They have great features and excellent cust svc.

Tester

Very impressed with the customer service. Very responsive and they work to resolve any issues.

Sr. Manager -Business Development

Good software for small and medium sized business. Pictorial representation is good, can be used in any presentation.

I would recommend this to someone just as stated above. I would only recommend it if they have the funds to purchase it.

Dir. of Business Development

I really don't have anyone thing I disliked. I will say that I did some things in Soffront that, had I known the consequences, I might not have done.

Today I opened my CRM system to find that the email newsletter that I've been drafting for 2 days, is just missing.

The system navigation is clunky and not user-friendly. The variety of options are limited.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and AI-based features.

HubSpot Marketing Hub is a scalable, all-in-one platform for inbound marketing, combining content marketing, marketing automation, social media, analytics, and more, for marketing teams of all sizes to grow traffic, convert leads and track customers, all in one place

Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams. Bitrix24 replaces a multitude of apps and services with a single, flat-fee solution (no per-user charge).

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

A/B Testing

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Notifications

Appointment Management

Appointment Scheduling

Asset Lifecycle Management

Automated Routing

Budgeting/Forecasting

Business Card/Badge Scanning

Business Process Automation

Business Process Control

Buyer Management

Calendar Management

Calendar Sync

Call Management

Campaign Analytics

Campaign Management

Campaign Planning

Campaign Segmentation

Channel Management

Chat/Messaging

Chatbot

Churn Management

Client Management

Client Portal

Client Tracking

Client/Property Matching

Commenting/Notes

Communication Management

Configurable Workflow

Contact Database

Content Library

Content Management

Contract/License Management

Conversion Tracking

Correlation Analysis

Customer Activity Tracking

Customer Engagement

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Segmentation

Customer Social Profiles

Customer Support

Customer Surveys

Customizable Branding

Customizable CTAs

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard Creation

Data Entry

Data Import/Export

Data Security

Data Synchronization

Data Visualization

Deal Management

Donor Management

Drag & Drop

Drip Campaigns

eCommerce Management

Email Management

Email Response Control

Email Templates

Email Tracking

Engagement Tracking

Estimating

Event Triggered Actions

Exception Reporting

Expense Tracking

Feedback Management

Field Sales Management

For AEC Industry

For Financial Institutions

For Healthcare

For iPad Devices

For Mac Devices

For Nonprofits

For Real Estate

For Sales Teams/Organizations

Zoho CRM

Director of Marketing Technology

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.

Manager

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.

Software Data Analyst

I like the most about the collaborative easy to use tools with any type of function like customer service,  marketing and creating automated responses which are very helpful.

Enterprise Application Engineer

ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.

Ecommerce Manager 

It is easy to use, it works perfectly fine and integrates easily with other software so it is a complete solution for the business.

Owner

I am very happy with the features that are now offered by Zoho. They are as good or better than any other CRM out there and less expensive.

Product Support Analyst

Zoho CRM is very effective in helping you manage your day to day businesses. The ease of integration is amazing.

Director Marketing

As we have Zoho Mail for our business account, the ability to seamlessly integrate from mail to CRM is very helpful. As other CRMs usually only easily support Gmail or Outlook, this is a benefit.

SR Team Lead 

Overall its a good application to be invested on if  you want good maintenance of your records. AlsoThe customer support is very supportive and almost always available.

VP Sales & Marketing

The powerful email tools are one of the best for marketing and are included at a very competitive price point for small to medium-sized businesses.

Managing Partner

I would totally recommend Zoho as a solid good CRM to anyone looking for a CRM that is powerful and has a great team supporting it.

Busniess Development - Sales

They have a great help section with useful videos and their support also helped us implement things very smoothly. Its easy to create tasks and the reminder system is excellent.

President

My experience with Zoho has been fantastic, another thing I love about their software is the support. They support is unparalleled in the industry, fast and responsive with solutions.

Director

Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.

Producer

I love the add-ons in the Zoho Suite because it's a very easy and powerful way to broaden the possibilites of the software.

Consultant

Their customer support is awesome and they have one of the quickest turnaround for resolving service tickets.

Founder & Director

It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.

Soffront CRM vs Zoho CRM Comparison (2026)

Soffront CRM

Zoho CRM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives