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Zoho CRM Pricing, Features, Reviews and Alternatives
Zoho CRM product overview
What is Zoho CRM?
Zoho CRM is an omnichannel cloud-based customer relationship management platform that helps global businesses to take control of their business processes to build lasting customer relationships. The web-based platform can be customized to suit industries of all types and sizes. Zoho CRM offers integration with over 40 Zoho products and extend its capacity with more than 300 third-party app extensions, including G Suite, Office 365, Salesforce, and other popular apps.
Key benefits of using Zoho CRM
- In-depth analytics for sales success
- Process management for building and automating your sales process
- Portals for your customers, vendors and partners
- No data lockup, export data at anytime
WHAT'S NEW?
- Segment customers based on purchase patterns
- Analyze webform statistics and conduct webform A/B tests
- Identify marketing campaigns with the highest ROI
- Discover sales trends with customizable quadrants and cohorts
- Access Zoho CRM dashboards via the Analytics App on your phone
- Personalize purchase stages and actions of your customer's journey
- Improve your decision-making with a prediction builder
- Use AI-powered email analytics and assignment rules
- Simplify data collection with contextual and customizable forms
- Create multiple pipelines based on geography and other parameters
- Enjoy seamless review processes with easy assignment and comment functions
- Improve customer experiences with in-depth services and appointments features
- Access custom signals, calls and email workflows for flexible communication
Typical customers
Platforms supported
Support options
Training options
Zoho CRM pricing information
Value for money
4.3
/5
6.5K
Starting from
20
/user
Per month
Pricing options
Value for money contenders
Zoho CRM features
Functionality
4.3
/5
6.5K
Total features
201
31 categories
Most valued features by users
Functionality contenders
Zoho CRM users reviews
Overall Rating
4.3
/5
6.5K
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.02/10
3.3K
2.2K
755
166
74
Why do users choose Zoho CRM?
What would users change about Zoho CRM?
Saqib S.
Max P.
Dr Navneet G.
Overall rating contenders
Ramin (Remi) S.
Marketing Associate
Retail, 11-50 employees
Review source
Transcript
Ramin S.: Hi, my name is Ramin. I'm a Senior Product Marketing Specialist in the tech industry, and I...
Robin B.
Owner/ Teacher
Music, self-employed
Review source
Transcript
Robin B.: Hi, my name's Robin. I am a music educator, and I own my own business. I would give Zoho CRM...
Nyambura M.
Real Estate, 51-200 employees
Used daily for 2+ years
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I have had a bliss with Zoho CRM. As a social media marketer I greatly use it for automation of marketting efforts such as following up with leads which allows me to close more deals. Also I get a lot of insights from sale pipelines which then help me report to my seniors and advice them accordingly
Zoho CRM is an outstanding tool for sales and customer management. ZOHO CRM has a friendly user interface bad many customizable features that mage it soo easy to use for contact management, marketting and social media management which help connect with customers and leads. Also it's integration capabilities are topnotch and it syncs with most of my workspace tools from marketting to document signing tools which has greatly enhanced task execution efficiency
The pricing plan of Zoho CRM is less favourable. Well, it offers a free trial but Incase you require advanced features there are some cost add ups. Despite experiencing this drawback , I still find the benefits and how well it suits my needs outweighing it.
Adeena G.
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 6 months
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It was okay. Just didn’t fit do our company.
I liked how easy it was to import all our data from excel when we merged over
I did not like how it creates duplicates. I also didn’t like the dashboard set up
Michelleanne B.
Biotechnology, 11-50 employees
Used daily for less than 6 months
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We implemented Zoho in August, and in September ran into an issue where we needed to change the Super Admin user. It has so far taken three lists of requests, two meetings, and multiple email exchanges with no end in sight. Go elsewhere.
Ease of use of the trial period. We extended a few times to get more clarification that it was what we wanted to use.
Once we purchased, the customer service and support has been horrible.
David S.
Construction, 51-200 employees
Used daily for 6-12 months
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We are still in the process of setting it up. It is taking awhile to get all the functionality set up for our needs.
It is very robust with a lot of options. We are able to customize the modules within CRM to accommodate our business needs. We are also able to integrate it relatively easily with other software.
There could be better training from Zoho on what it can do and how to set it up. It seemed to be once you buy it, you are on your own to implement it.
Michelle B.
Consumer Services, 11-50 employees
Used weekly for 1-2 years
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I have a great and memorable with Zoho, and I believe this is just a start for us as a business partner
Zoho CRM offers a free plan for us which occupies upto 10 users, and its paid plans are very competitive too, compared to other platforms and they also have a user-friendly interface that is easy to learn and navigate.
I just hope Zoho can improve on the Reporting features, as this is a very helpful feature for our business.
Zoho CRM FAQs
How do I use the Zoho CRM API?
Zoho CRM includes four different API types for different purposes: REST APIs to integrate Zoho CRM with third-party applications, bulk APIs to export and import data in bulk, notification APIs to notify users when a change is made within Zoho CRM, and query APIs to fetch records from Zoho CRM using SQL syntax.
Is Zoho CRM really free?
Yes, Zoho CRM is free for up to three users with the ability to store up to 5,000 records. The paid plans support more users and contact records and offer a range of advanced features such as email insights, scoring rules, multiple pipelines, custom fields, prediction and artificial intelligence, custom reporting, data enrichment, and more.
Does Zoho CRM integrate with QuickBooks?
How do I export contacts from Zoho CRM?
Contacts can be exported from Zoho CRM in CSV format, with a limit of 3,000 records. Navigate to the "Setup" menu, click "Data Administration," and then "Export." Select "Contacts" from the drop-down list, and click "Export" to download the CSV file. Leads, accounts, deals, campaigns, tasks, and other modules can also be exported in this way.
How much does Zoho CRM cost?
Zoho CRM offers a free plan and four paid plans. Pricing starts at $20 per user per month for the Standard plan. Zoho CRM also offers discounts for annual billing. See more pricing information and plan specifics at https://www.getapp.com/customer-management-software/a/zoho-crm/pricing/.
How do I add a signature in Zoho CRM?
Common Zoho CRM comparisons
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