Zoho CRM Pricing, Features, Reviews & Comparison of Alternatives

Zoho CRM Reviews

Zoho CRM

Flexible, Customer-Centric CRM for Small & Medium Business

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Who is Zoho CRM For?

Zoho CRM has a version for both enterprises and small businesses. Each has its own pricing model, with several options available for SMBs.

The software is geared toward any business that has a need for customer relationship management. Primarily sales organizations will benefit from Zoho CRM's features.

Read the full GetApp Analysis

Zoho CRM GetRank


#2 in Sales Management

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#3 in CRM

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GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Zoho CRM Screenshots (5)

Zoho CRM Pricing

Starting from: $12.00/month

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

Free Edition (CRM for entrepreneurs) - 3 Users Free. Standard Edition (Sales tracking for Small Businesses) - $12/user/month. Professional Edition (Complete CRM for any SME) - $20/user/month. Enterprise Edition (CRM for multi-level organizations) - $35/user/month.

View Pricing Plans

Key Features of Zoho CRM

  • Sales Force Automation
  • Marketing Automation
  • Customer Support & Service
  • Inventory Management
  • CRM Analytics
  • Workflow Management
  • Role-based Security
  • Developer API for Third-party Integration
  • CRM with Email
  • Integration with Microsoft Office & Outlook

Security and privacy


Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Zoho CRM Overview

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.

Sales Force Automation:

Zoho CRM's Sales force automation solution helps you to track leads, prospects, business opportunities and close more deals in less time. Additionally, you can effectively use the existing customer data for future up-selling and cross-selling opportunities

Marketing Automation:

With the Zoho CRM marketing automation, you can effectively plan marketing activities, improve the quality of leads generation process. Additionally, you can measure the performance and effectiveness (ROI) of campaigns.

Customer Support & Service:

Zoho CRM's Cases and Solutions functionality empowers you to streamline the organization-wide Customer Support process and enable a better integration between Sales & Customer Support processes in a single system.

Inventory Management:

Zoho CRM Inventory Management helps you to achieve the seamless integration between pre-sales and post-sales activities in a single application. In addition, you can also track procurement of goods or services from the preferred list of vendors.


Intended Users
Freelancers, Small Business
Devices Supported
Android, iPhone-iPad, Web-based
Supported Countries
Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Turkish


- Save over 60% of your current CRM Costs migrating to Zoho.

- Track sales & marketing centrally

- Modular and easy to use

- No data lockup, export data at anytime

Zoho CRM Reviews & Ratings

User ratings


Rating summary

Overall rating
Ease of use
Value for money
Customer support

Using a CRM platform to manage your business

Verified Reviewer  2nd of December, 2015 21:28

Jennifer R Glass, Electronic payments expert & strong marketing professional and your go-to person for all your payment needs
In my business, I started using Microsoft's Office suite of products to manage my customer base. Then I started using QuickBook's customer center's system to manage client information, but neither of those solutions really helped. I then started looking online for systems that can handle my needs. I first signed up with HubSpot to use their CRM system and I loved their Sidekick program that allowed me to see who opened my emails that I sent them. But their CRM is limited and so I asked a number of clients, friends and family for recommendations on the CRM they use and many small businesses came back with Zoho's CRM platform. The system is great and has many add-on modules that are either inexpensive or free to add to your account helping with your business. From being able to see the social brand strength on your social networks to being able to monitor tickets and other essential business tools, Zoho has you covered.

Pros: social monitoring tools, ease of use

Cons: Getting started is not so easy

Rating breakdown
Ease of use
Value for money
Customer support

Zoho more for less money

Verified Reviewer  21st of September, 2015 18:31

Krishna van den Brule, Emprendedor y Consultor
I use Zoho in one of my companies and i only can recommend this app. Zoho has done a great job integrating a lot of really great features for very few dollars. It has a lot of integrations and works great.

Pros: Great Features Great Integrations Little price

Cons: Some features are a little technical for new users

Rating breakdown
Ease of use
Value for money
Customer support

Response from Zoho Corp

Hi, Glad Zoho CRM works great for you. We are working on giving new users better documentation to help with the technical features. We are sure they will do well in addressing your problems.

Best Value for Money CRM

Verified Reviewer  6th of August, 2015 11:11

Carlos Molina Artigot, VP Innovación at IZO / Profesor de Customer Experience & Social Media en ICEMD/ESIC
We have used different CRM and despite the capacities, most of the success is based on a proper configuration and a good implementation and cultural change. We are very happy with Zoho CRM as it has more than enough functionality and flexibility to adapt to your business and yet a very accesible price for this range of products

Pros: Value for money Advanced functionalities

Cons: More difficult to hire people with previous expertise with the tools than with other market leaders

Rating breakdown
Ease of use
Value for money
Customer support

Response from Zoho Corp

Great! Glad Zoho CRM is working for you. We have tried and are constantly striving towards making the Zoho CRM user-friendly and easy to adapt for people who have previous expertise with other tools in the market. We believe new users will be easily able to adapt to Zoho CRM.

50 shades of no colour

Verified Reviewer  20th of May, 2015 14:25

A verified reviewer
Not so excited about the tool in general . Lots of startups seem to use it as it has 10 free users. The logic on how past conversations are displayed I find less than helpful. Structured by contact which, if you don´t know who the last contact was with is just digging in the sand. Overall OK if you have the budget for the big guys I´d go for them, if you don´t Zoho does the trick.

Pros: 10 free users Easy entry for small organisations integration with Gmail

Cons: past email conversations with contacts feature is not ideal very, very pale appearance, GUI could work with a bit more structure and highlighting

Good to kickstart your business - better if not standalone

Verified Reviewer  1st of March, 2015 10:09

Founder and C.E.O. ( company, 11-50 employees)
Zoho CRM is a good tool if you start your business. Fast and intuitive. It is also very flexible. the way fields and rules can be programmed makes it perfect to save countless hours of development. My conclusion is * Good for small businesses with little to no dev capacities * Good to start functionalities or a business but if you can plan on a combination Zoho/homemade * Pros: Fast, easy, flexible, cost efficient at small scale * Cons: 1) Not open enough at the data level. They want you to "zoho everything" and some of their tools are not very good. You are better off dong the standard things with Zoho and the custom things with your own application but data sync is not always good and gets expensive 2) Their customer service chat is full of nice people who have no real problem solving training. IF you have no developper: It might simply be your best option because you will go pretty far for a very reasonable cost If you have developpers, then starting with Zoho is a good option because you will figure out exactly what you want before you actually program it. I would recommend you build your own platform in parallel and very soon after you start. It's goal should be to make you the owner of your data and to "make up" for what zoho lacks. Making your platform and zoho work together will soon require that you get more users (because of the limit in data transactions imposed by zoho) that you get a zoho report accounts etc

Pros: * Good for small businesses with little to no dev capacities * Good to start functionalities or a business but if you can plan on a combination Zoho/homemade

Cons: 1) Not open enough at the data level. They want you to "zoho everything" and some of their tools are not very good. You are better off dong the standard things with Zoho and the custom things with your own application but data sync is not always good and gets expensive 2) Their customer service chat is full of nice people who have no real problem solving training.

Good to get your business started

Verified Reviewer  16th of December, 2014 15:55

COO, Nubera (GetApp); Managing Vice President, Gartner (Information Technology and Services company, 5001-10,000 employees)
We started our company a few years ago and decided to implement Zoho CRM right from day 1 to give our sales force a tool to manage their leads and sales opportunities. The set-up proved to be easy and the integration with google apps was a plus so we could sync up our emails and see them directly inside the CRM. The new forecast tool helped us to organize our team in sales territory and assigned to everyone their personalized goal. We also gave access to a few of our mobile user to the iPad app (comes at an extra cost unfortunately) The nice thing about it is that you can navigate off line (all the data can be synced) The company has grown now significantly and we start to see the limitation around building workflows and customizing rules. Support is OK if you are on the enterprise version. Free version obviously does not come with much support besides the online forums

Pros: Price to get started Google Apps integration Get the job done Integration with other zoho services

Cons: Paid mobile access not very fun to use (UI could be much better) Limited capabilities to manage complex territories and sales team

Customer service issue

24th of February, 2014 16:08

Chris M.
Don't bother calling into the support line. After holding for 10 minutes a recording comes on to leave a message. Once you do this hang up and forget about them ever returning the call. Try again in a few weeks and wait some more. Only redeemer is it is only $12 a month and works good enough. Still waiting for a call back from January and February of this year.

Pros: only $12 a month and works good enough

Cons: Still waiting for a call back from January

Goodbye Salesforce!

27th of January, 2014 16:35

We are several months into using Zoho and we are now thinking why couldn't we find Zoho before we locked into a contract with Salesforce. Well, we moved forward and decided to make the switch even though we are still paying for Saleforce (because we have to) -- Combined with Zoho Reports and the 3 Enterprise licenses we have, we $155 per month vs Salesforce's $390 per month (with waaaaay less features) --

Pros: You can migrate all of your data from Salesforce. Fully Customizable reports that can be displayed on websites, emailed, turned into pdfs, etc...Much cheaper than the competition. Great support. Easy to use. You can custom brand with your Logo.

Cons: No Office for Mac plugins yet. But, they are in the works, just no release date.

Almost the Golden CRM I have been searching for

15th of November, 2012 11:33

Zoho CRM is a great tool. Compared to some other CRM systems I have used like SalesForce and Microsoft Dynamics, Zoho is very easy to use and intuitive. Being in sales it is important for me to understand what our contacts look like, what opportunities exist, and where I should be spending my time. The only things that needs a bit of work is the Campaigns tab. Although I can create campaigns, I cannot easily take actions using leads or accounts I have assigned in here.... which begs me to ask, what is the purpose if I end up replicating that content elsewhere? But let that not be the focus, I still recommend this CRM above these other two I have used.

Vastly improved, powerful, and affordable

28th of October, 2012 15:53

I first tried Zoho in 2011, and then abandoned it. It felt clunky and not very hip, compared to other web crms. One year later, after trying almost every other Saas CRM out there, I reluctantly took another look at Zoho CRM, and found it hugely improved. The new interface is very tasteful, very minimal and unobtrusive; the entire application is now very customizable and comes with a mobile phone app with which you can view, edit and search all your CRM data, on- or offline. As others have said, the free version is pretty good by itself...but it's when you get to the paid versions that you get really terrific automation features that allow you to build task workflows triggered by events--say a new lead, or a change in a field's data. There really isn't another online CRM that can do this, apart from Salesforce which is three times as expensive and unsuitable for small businesses. I'm withholding the fifth star, because Zoho tends to over-promise on delivery dates, and make people wait months, or even years, for features. But the latest CRM program, and its related Zoho apps, is now very good. It is so capable that it will take you a week to learn all the things it can do.


28 Jan 2016
If you’re in the market for a CRM chances are you’ll have come up against one name again and again: Salesforce. Maybe you looked into the system and were put off the idea of CRMs altogether because of the price points, implementation time, and the compl
04 Dec 2015
CRM, or customer relationship management, software has evolved significantly since its days as a glorified rolodex. Much more than just a book of contacts, CRMs now include functionality for lead generation, customer lifecycle management, and yes, of co
29 Sep 2015
Would it surprise you to hear that only just over half of small businesses use a CRM system to manage their sales process? According to a recent survey a lot of companies are still using manual processes to manage their customer information and interact
03 Jul 2015
How much time does your sales force actually spend selling? According to CSO Insights, it’s a worryingly low 37 per cent. The reality is that sales reps are often burdened with cumbersome administrative tasks, such as data entry and managing their pipel
26 Dec 2014
Starting a business is easier when you stay on top of your leads and turn potential customers into paying customers. The internet has given us the new ability to track large amounts of data over time and compare it within that tracking system. With thes


Frequently used together

Zoho SalesIQReviews: 2
Avg rating: 5.0
Zoho SalesIQCustomer Management
Zoho MotivatorReviews: 0
Avg rating: 0.0
Zoho MotivatorSales

Alternatives to Zoho CRM

  • · sync calendar items between Insightly and Google Calendar
  • · Mass email/email templates for sales
  • · Gmail, Outlook 2013/Office 365
  • · Lead Management
Visit WebsiteCompare App
InsightlyCustomer Management
  • · Communities for sales
  • · Marketing and sales leads
  • · Email integration
  • · Opportunities and quotes
Visit WebsiteCompare App
SalesforceCustomer Management
NetSuite CRM+
  • · Sales Force Automation
  • · Customer Support & Service
  • · Marketing Automation
  • · Quote to Order Automation
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NetSuite CRM+Customer Management

GetApp Analysis

Zoho CRM is a Customer Relationship Management (CRM) solution that works with a business's existing email. Because Zoho CRM is cloud-based, no setup is required and it can be accessed from anywhere, using computers or mobile devices.

Using Zoho CRM, businesses can generate and track leads, manage tasks, and follow the entire sales pipeline directly in the app. This allows team members to work collaboratively, accessing up-to-date information on each lead.

What is Zoho CRM?

Zoho CRM takes over the administrative work, letting sales teams focus on what they do best: selling. Using provided forms, Zoho CRM users can generate leads from their existing websites and populate their Zoho CRM databases automatically.

Workflows let administrators set up actions to be executed when certain criteria are met. This gives businesses control over how leads are handled.

Main Features

Lead Management

In the Leads module, professionals can see a list of leads, along with relevant contact information. These leads can be filtered by All Open Leads, My Leads, Today's Leads, Converted Leads, Unread Leads, and My Converted Leads.

In addition to manually entering a new lead into Zoho CRM, businesses can import existing leads from an Excel spreadsheet. Leads can be connected to a Lead Owner, who will be listed in the system as the primary team member responsible for that client.


Tasks appear on the dashboard in a list, showing users items that needs to be attended to immediately. A salesperson can click on the task to go directly to that lead's section in order to make contact. Once the task is closed, it will no longer appear in the list of open tasks on the dashboard.

Meetings can be scheduled directly within Zoho, along with setting up a notification that will remind the user of the meeting at a designated time. A lead can also be converted into a contact from the task screen.


Workflows put businesses in charge, letting them automate tasks. Similar to the rules set up in email software, Workflows let users set up an action (i.e. sending an email) and an event that should trigger that action (i.e. a new lead is added to the system).

Tasks can also be automated using Workflows. Each time a new event occurs, Zoho CRM can be set to automatically deploy a new task, assigning it to a specified user. The user can also be sent a notification each time a new task is automatically assigned to him or her.

Lead Follow-Up

Emails can be generated directly within the Zoho CRM interface. A user merely navigates to the Leads module, checks the box of each lead who will receive the email, and clicks "Send Email." The user can then choose from a list of previously created templates to send a professional email to a group of leads.

All emails are listed on the dashboard in the Email section. From here, users can respond to emails, schedule meetings, convert the lead to a contact, and more.

Email Integration

Zoho CRM can integrate with a business's existing email environment, allowing for easy sharing of email information between users within an organization. Using its server information, a business can pull email accounts into Zoho CRM within minutes.

Once email has been integrated, users can access new messages and reply them from directly within Zoho CRM. A list of all emails will be available under each lead's information.


In addition to email integration, Zoho CRM can connect to many apps businesses use each day. Zoho CRM cleanly integrates with Microsoft Outlook, Microsoft Office, PhoneBridge, and QuickBooks.

Zoho CRM for Google Apps take the software beyond simple email integration. Using Zoho's API, developers can customize Zoho CRM to work as a business requires.


For up to three users, a free plan includes all of the basic features of Zoho CRM, with up to 5,000 records. A standard plan that adds sales forecasting, reporting, and more is available for $12 per user per month, while a plan that includes email integration costs $20 per user per month. An enterprise version for multi-level organizations is available for $35 per user per month.

Bottom Line

  • Lead generation through a business's website.
  • Track all activity associated with a specific lead.
  • Email integration allows all communication to be managed in one place.
  • Workflows allow actions to be triggered by specific events.
  • Tasks help businesses ensure tasks are completed.

FAQs for Zoho CRM

Below are some frequently asked questions for Zoho CRM.

Q. What are the main features of Zoho CRM?

Zoho CRM offers the following features:

  • Sales Force Automation
  • Marketing Automation
  • Customer Support & Service
  • Inventory Management
  • CRM Analytics
  • Workflow Management
  • Role-based Security
  • Developer API for Third-party Integration
  • CRM with Email
  • Integration with Microsoft Office & Outlook

Q. How much does Zoho CRM cost?

We have the following pricing information for Zoho CRM:

Starting from: $12.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Q. Who are the typical users of Zoho CRM?

Zoho CRM has the following typical customers:

Freelancers, Small Business

Q. What languages does Zoho CRM support?

Zoho CRM supports the following languages:

Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Turkish

Q. What type of pricing plans does Zoho CRM offer?

Zoho CRM has the following pricing plans:

Free Trial, Freemium, Subscription

Q. Does Zoho CRM support mobile devices?

Zoho CRM supports the following devices:

Android, iPhone-iPad

Q. Does Zoho CRM offer an API?

Yes, Zoho CRM has an API available for use.

Q. What other apps does Zoho CRM integrate with?

Zoho CRM integrates with the following applications:

Twitter, Wordpress, Contactology, MailChimp, TeamSupport.com, Zoho Projects, Zoho Docs, Zoho Recruit, Zoho Creator, Zoho Invoice, Zoho Support, Zoho Reports, JotForm, Joomla, Socket, HelpOnClick Live Chat Software, Zoho Mail, QuickBooks, SimplyCast, GetResponse, Evernote, RingCentral, Constant Contact, ClickDesk, Twilio, Zoho People, Zoho Campaigns, Microsoft Office 365, Google Apps, Google Drive, Zopim Live Chat, Wufoo, Unbounce, Zoho Survey, Facebook, Microsoft Outlook, PandaDoc, Gmail, Zapier, Talkdesk , Avaya Aura® Call Center Elite, Zoho SalesIQ

Q. What level of support does Zoho CRM offer?

Zoho CRM offers the following support options:

No information available.

Top comparisons

GetApp users often compare Zoho CRM to these alternatives:

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