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Zoho CRM Logo
Zoho CRM
4.3
(6.5K)

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CRM software that helps you sell smarter, better, faster.

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(310)

Zoho CRM Pricing, Features, Reviews and Alternatives

Zoho CRM product overview

Price starts from

20

/user

Per month

What is Zoho CRM?

Zoho CRM is an omnichannel cloud-based customer relationship management platform that helps global businesses to take control of their business processes to build lasting customer relationships. The web-based platform can be customized to suit industries of all types and sizes. Zoho CRM offers integration with over 40 Zoho products and extend its capacity with more than 300 third-party app extensions, including G Suite, Office 365, Salesforce, and other popular apps.

Key benefits of using Zoho CRM

- Stay on top of every activity with your new sales assistant, Zia - The conversational AI sales assistant.

- In-depth analytics for sales success

- Process management for building and automating your sales process

- Portals for your customers, vendors and partners

- No data lockup, export data at anytime

WHAT'S NEW?

- Segment customers based on purchase patterns

- Analyze webform statistics and conduct webform A/B tests

- Identify marketing campaigns with the highest ROI

- Discover sales trends with customizable quadrants and cohorts

- Access Zoho CRM dashboards via the Analytics App on your phone

- Personalize purchase stages and actions of your customer's journey

- Improve your decision-making with a prediction builder

- Use AI-powered email analytics and assignment rules

- Simplify data collection with contextual and customizable forms

- Create multiple pipelines based on geography and other parameters

- Enjoy seamless review processes with easy assignment and comment functions

- Improve customer experiences with in-depth services and appointments features

- Access custom signals, calls and email workflows for flexible communication

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Phone Support
Email/Help Desk
Chat
Knowledge Base

Training options

In Person
Documentation
Webinars
Live Online
Videos

Zoho CRM pricing information

Value for money

4.3

/5

6.5K

Starting from

20

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zoho CRM features

Functionality

4.3

/5

6.5K

Total features

201

31 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
API
Data Import/Export
Mobile Access

Zoho CRM users reviews

Overall Rating

4.3

/5

6.5K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.02/10
Rating distribution

5

4

3

2

1

3.3K

2.2K

755

166

74

Why do users choose Zoho CRM?

What would users change about Zoho CRM?

Pros
You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
I like the most about the collaborative easy to use tools with any type of function like customer service, marketing and creating automated responses which are very helpful.
ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.
Cons
The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.
It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.
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Ramin (Remi) S.

Marketing Associate

Retail, 11-50 employees

Review source

Overall Rating

Zoho CRM Review

Reviewed 3 years ago

Transcript

Ramin S.: Hi, my name is Ramin. I'm a Senior Product Marketing Specialist in the tech industry, and I...

RB
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Robin B.

Owner/ Teacher

Music, self-employed

Review source

Overall Rating

Integral part of my business for 10+ years

Reviewed 3 years ago

Transcript

Robin B.: Hi, my name's Robin. I am a music educator, and I own my own business. I would give Zoho CRM...

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Nyambura M.

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Powerful, intuitive and customizable CRM solution

Reviewed a month ago

I have had a bliss with Zoho CRM. As a social media marketer I greatly use it for automation of marketting efforts such as following up with leads which allows me to close more deals. Also I get a lot of insights from sale pipelines which then help me report to my seniors and advice them accordingly

Pros

Zoho CRM is an outstanding tool for sales and customer management. ZOHO CRM has a friendly user interface bad many customizable features that mage it soo easy to use for contact management, marketting and social media management which help connect with customers and leads. Also it's integration capabilities are topnotch and it syncs with most of my workspace tools from marketting to document signing tools which has greatly enhanced task execution efficiency

Cons

The pricing plan of Zoho CRM is less favourable. Well, it offers a free trial but Incase you require advanced features there are some cost add ups. Despite experiencing this drawback , I still find the benefits and how well it suits my needs outweighing it.

AG
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Adeena G.

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Customizable

Reviewed a month ago

It was okay. Just didn’t fit do our company.

Pros

I liked how easy it was to import all our data from excel when we merged over

Cons

I did not like how it creates duplicates. I also didn’t like the dashboard set up

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Michelleanne B.

Biotechnology, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Try something else.

Reviewed 2 months ago

 We implemented Zoho in August, and in September ran into an issue where we needed to change the Super Admin user. It has so far taken three lists of requests, two meetings, and multiple email exchanges with no end in sight. Go elsewhere.

Pros

Ease of use of the trial period. We extended a few times to get more clarification that it was what we wanted to use.

Cons

Once we purchased, the customer service and support has been horrible.

DS
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David S.

Construction, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Zoho CRM

Reviewed 3 months ago

We are still in the process of setting it up. It is taking awhile to get all the functionality set up for our needs.

Pros

It is very robust with a lot of options. We are able to customize the modules within CRM to accommodate our business needs. We are also able to integrate it relatively easily with other software.

Cons

There could be better training from Zoho on what it can do and how to set it up. It seemed to be once you buy it, you are on your own to implement it.

MB
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Michelle B.

Consumer Services, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My Zoho CRM review

Reviewed a month ago

I have a great and memorable with Zoho, and I believe this is just a start for us as a business partner

Pros

Zoho CRM offers a free plan for us which occupies upto 10 users, and its paid plans are very competitive too, compared to other platforms and they also have a user-friendly interface that is easy to learn and navigate.

Cons

I just hope Zoho can improve on the Reporting features, as this is a very helpful feature for our business.

Zoho CRM FAQs

How can I see scheduled emails in Zoho CRM?

Scheduled emails are stored under the mass email module, which can be accessed by clicking the three-dot [...] menu on the "Module List View" page and selecting "Mass Email'. Mass emails can be created, scheduled, and edited from this view.

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How do I use the Zoho CRM API?

Zoho CRM includes four different API types for different purposes: REST APIs to integrate Zoho CRM with third-party applications, bulk APIs to export and import data in bulk, notification APIs to notify users when a change is made within Zoho CRM, and query APIs to fetch records from Zoho CRM using SQL syntax.

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Is Zoho CRM really free?

Yes, Zoho CRM is free for up to three users with the ability to store up to 5,000 records. The paid plans support more users and contact records and offer a range of advanced features such as email insights, scoring rules, multiple pipelines, custom fields, prediction and artificial intelligence, custom reporting, data enrichment, and more.

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Does Zoho CRM integrate with QuickBooks?

Yes, Zoho CRM integrates with QuickBooks Desktop and QuickBooks Online to eliminate double entry by automatically syncing data between the CRM and accounting systems. The integration requires a QuickBooks subscription.

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How do I export contacts from Zoho CRM?

Contacts can be exported from Zoho CRM in CSV format, with a limit of 3,000 records. Navigate to the "Setup" menu, click "Data Administration," and then "Export." Select "Contacts" from the drop-down list, and click "Export" to download the CSV file. Leads, accounts, deals, campaigns, tasks, and other modules can also be exported in this way.

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How much does Zoho CRM cost?

Zoho CRM offers a free plan and four paid plans. Pricing starts at $20 per user per month for the Standard plan. Zoho CRM also offers discounts for annual billing. See more pricing information and plan specifics at https://www.getapp.com/customer-management-software/a/zoho-crm/pricing/.

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How do I add a signature in Zoho CRM?

From the setup menu in Zoho CRM, click "Channels," then "Email," then "Email Configuration." Scroll down the page to the "Email Signature" section and click "Add New Signature." Create an email signature in the editor and save it. Then, insert it into emails from the "Email Templates" section.

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