SugarCRM vs OpenCRM

Salesforce Sales Cloud

Zoho CRM

HubSpot CRM

Act!

Freshsales

Salesforce for Retail

Compare SugarCRM and OpenCRM based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Salesforce Retail CRM is a cloud-based retail management system that helps eCommerce businesses analyze shoppers’ needs and facilitate smart targeting to drive brand awareness. Marketers can utilize AI-powered bots to communicate with buyers in real-time and improve customer engagement levels.

SugarCRM is an all-in-one CRM platform that aligns sales, marketing, and service teams to drive enhanced productivity and growth. It's a cost-effective, realiable CRM solution, highly regarded for its user-friendly design, and robust integrations. 
Ideal for B2B medium to large-sized companies.

A/B Testing

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Audience Targeting

Batch Processing

Brand Tracking

Calendar Management

Calendar Sync

Calendar/Reminder System

Campaign Analytics

Campaign Management

Channel Management

Collaboration Tools

Commission Management

Communication Management

Configurable Workflow

Contact Database

Contact Management

Content Management

Contract/License Management

Conversion Tracking

Customer Database

Customer Engagement

Customer Segmentation

Customer Social Profiles

Customer Support

Customizable Branding

Customizable CTAs

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Scoring

Customizable Templates

Dashboard

Data Enrichment

Data Import/Export

Data Visualization

Demographic/Firmographic Data

Document Storage

Drag & Drop

Drip Campaigns

Dynamic Content

Email Management

Email Marketing

Email Templates

Email Tracking

Engagement Tracking

Event Triggered Actions

Field Sales Management

For iPad Devices

For Small Businesses

For Startups

Forecasting

Interaction Tracking

Internal Chat Integration

Knowledge Base Management

Landing Pages/Web Forms

Lead Capture

Lead Distribution

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Lead Segmentation

Live Chat

Marketing Automation

Marketing Calendar

Mobile Access

Mobile App

Monitoring

Multi-Campaign

Multi-Channel Communication

Multi-Channel Marketing

Multi-Channel Social Integration

Multiple Scoring Models

Multivariate Testing

Opportunity Management

Performance Metrics

Pipeline Management

Pipeline Reports

Predictive Analytics

Prioritization

Process/Workflow Automation

Proposal Generation

Prospecting Tools

Quotes/Estimates

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Referral Tracking

Reminders

Reporting & Statistics

Reporting/Analytics

ROI Tracking

Role-Based Permissions

Sales Activity Management

SugarCRM

Android

Linux

Web-based

Windows

iPad

iPhone

Help Desk Coordinator

This software is a mostly great well-rounded CRM, and their support team is fantastic with any questions.

SugarCRM is the best CRM, easy to use, solid and robust, easy of integration with ERP, VoIP and Jaspersoft and Revolution.

Team Lead Manager

It really allow the small business companies to track sales, invoices, bills and market to our customers in a better way. This CRM is so easy to use just because of its great users interface.

The best thing about this software is that it always provide the best customer relationships marketing software.

Business Development

A CRM without an automatically tracked last activity is useless. There are somework arounds that don't work for email rendering this product useless.

Contributing Writer

At the time, Sugar had a Community Edition (free) that you could host on your own LAMP stack... but they wanted to make more money, so they stopped development of that edition, and now it's dead.

Senior Web Analyst

As a result of this prospect tracking and seamless connection with Salesforce, targeting those prospects for customer acquisition and retention became more automated and efficient.

Product Manager 

Permissions for the entire team proved to be one of the worst tasks next to getting contacts imported which I had to do manually.

SugarCRM is so great software because it really help us to taking our sales process more faster.

Customer Experience Manager

Lots of bugs, terrible customer support. Spend a little more for something that works.

Social Team Lead

I also really find the dashboard visuals to be superior to Salesforce. Overall, the price point was better than Salesforce, too.

My experience has been positive. Sugar is easy to navigate.

Project Manager

Some of the time, I can't login to different devices PCs which are downside for me.

Marketing 

Integration is difficult, capturing web data forms to crm is difficult,  mаrkеtіng аutоmаtіоn complicated as APIs are not there for wide range.

Sales

So far, it has been helpful in generating more leads, more pipeline, and more sales, which is the goal.

As well as, providing insights to my marketing team around which customers are planning to quit so they can try running some nurture campaigns to avoid losing those on-the-fence customers.

So, it was difficult to correlate the two data sources to each other in a single table using a common key and build a marketing data lake.

Project Engineer

Was not simple to roll out to teams, company did offer a training session and video recording, but staff still had a hard time picking it up.

SugarCRM screenshot: Clear and reliable reporting with Sugar Sell

SugarCRM screenshot: Utilize AI-powered insights to identify high-conversion opportunities.

SugarCRM screenshot: Stay informed about the next steps required to close deals.

SugarCRM screenshot: Everything you need to engage with prospects or customers is at your fingertips.

SugarCRM screenshot: Gain clear visibility into the status of your pipeline.

SugarCRM screenshot: Uncover revenue opportunities with the Renewal Console from SugarCRM.

SugarCRM screenshot: Automate processes with SugarBPM

SugarCRM screenshot: Customize your CRM to adapt to your specific and evolving needs.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement, client relationships, and more via a unified portal. The platform enables organizations to create and monitor sales activities, add custom fields to capture and store customer information, and synchronize data across the entire customer journey, from prospecting to contact and conversion.


Act! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management.

Fully-featured cloud CRM software with everything you could ever need to maximise your business! UK Data, 5-star UK support and no paywalls!

Data Security

Sales Forecasting

Sales Pipeline Management

Sales Reports

Sales Trend Analysis

Segmentation

Task Management

Territory Management

Third-Party Integrations

Workflow Management

OpenCRM

Director, IT

The versatility is great. It has all the basics a CRM should have, but the ability to add-on items, or customize makes this a very useful tool.

Systems Engineer

I love how well documented the api is and how easy it is to customize the data that we want to fetch out of the api. I love how well it works with Tools such as clicddata.

Techncial Sales Manager

When we reported these bugs OpenCRM admitted they didn't work but if we wanted that functinoality we would have to pay for it. The email program is very bad and barely functions.

Administration & Projects Manager

Practice makes perfect so setting yourself up as a dummy contact or lead for testing is a must. With the customer support option and their quick responses it makes it overall a good exprience.

Managing Director

Really good for general customer management and sales tasks, with brilliant report features.

Marketing Manager

As a fairly small organisation, we find Open CRM easy to use with a handful of users. The support team are excellent when we run into any difficulties and is quick to help.

1st Line engineer

Being able to CC in extra contacts, our last ticket system couldn't do this- The ticket merge is great and I like that you can select the primary ticket- The view's are easy to setup.

Director

Cost effective with great support. I can see this having more potential as I grow.

The support team are fabulous, easy to speak to, knowledgeable about the product.

Executive Vice President UK & Ireland Healthcare Sales and Service

I find OpenCRM itself very easy to use and navigate. The support and resources are extremely good.

Owner

Very easy to use it has all the features and functions I require and more and the cost is affordable for my small business.

It was easy to set up with the help of open crm and its easy to use.

Customer Relationship Specialist

The ease of use, the custom ability, and the additional chat function support.

The reporting is a bit confusing and could do with being made simipliar.

SugarCRM vs OpenCRM Comparison (2026)

SugarCRM

OpenCRM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives