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SugarCRM

Customizable customer relationship management software

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SugarCRM Pricing, Features, Reviews and Alternatives

SugarCRM product overview

Price starts from

40

/user

Per month

What is SugarCRM?

SALES FORCE AUTOMATION

Key benefits of using SugarCRM

- Focus attention on the most profitable deals
- Bring new sales representatives up to speed

- Captures leads directly into the CRM system
- Measures return on investment of campaigns

Facebook: read your friends’ news feeds in the Activity Streams dashlet
LinkedIn: See who you know or who can provide you with an introduction at a company
Twitter: read tweets of all the people you follow in the Activity Streams dashlet and add the Twitter name to a contact or lead and read their tweets directly in the contact or lead record

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat

Training options

In Person
Documentation
Live Online
Webinars

SugarCRM pricing information

Value for money

3.8

/5

361

Starting from

40

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SugarCRM features

Functionality

3.8

/5

361

Total features

55

10 categories

Most valued features by users

Reporting/Analytics
API
Alerts/Notifications
Data Import/Export
Email Marketing
Mobile Access
Customer Database
Contact Management

SugarCRM users reviews

Overall Rating

3.8

/5

361

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.02/10
Rating distribution

5

4

3

2

1

104

126

96

28

7

Pros
This software is a mostly great well-rounded CRM, and their support team is fantastic with any questions.

JT

Joe T.

SugarCRM is the best CRM, easy to use, solid and robust, easy of integration with ERP, VoIP and Jaspersoft and Revolution.

PG

Patricio G.

It really allow the small business companies to track sales, invoices, bills and market to our customers in a better way. This CRM is so easy to use just because of its great users interface.
AvatarImg

Mark S.

Cons
Which is ridiculous, any permission system should be deny by default. The email module which we use heavily is unreliable.

CM

Chris M.

Difficult to navigate and figure out how it worked. There was no customer service to call on and google searches for fixes proved fruitless.

DR

Diane R.

A CRM without an automatically tracked last activity is useless. There are somework arounds that don't work for email rendering this product useless.

SB

Shelly B.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excellent Community CRM

Reviewed 3 years ago

SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.

Pros

I used the self-hosted community CRM for several years for my own music business. It has a ton of functionality that matches a lot of the basic features you find in Salesforce Classic. It's a great tool for keeping track of client data, deal tracking, etc. It's also nice to be able to self-host the platform as well as it's a lot more affordable than using a paid SaaS solution.

Cons

SugarCRM Community Edition looks pretty dated. If you don't have a lot of experience with the typical CRM data model concept, it can be hard to figure out how to use the system. The interface could be modernized to make it easier to navigate and find your way around. Another downside to being the Community Edition is that you need to know how to install and maintain the platform on your own server, but this is also a plus if you do have these skills.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Indeed a great CRM with effective results

Reviewed 3 years ago

Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.

Pros

I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily.

Cons

I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Robust CRM tool

Reviewed a month ago
Pros

Robust CRM tool to manage contacts, daily tasks, and pipeline. Cloud-based, easy to deploy.

Cons

Some features take some trial and error to figure out.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Sugar CRM is inexpensive, functional and quite dated

Reviewed 2 months ago
Pros

Sugar CRM is a functional CRM that works reasonably well for tech-minded folks who don't mind getting used to its unappealing interface. It has the basic tools and functionality one would expect from a CRM and some of the integrations are solid (for data imports primarily).

Cons

The interface feels old and doesn't give the user much power to reconfigure it to work in a way that will help the user's specific needs. The marketing automation integrations are clunky, too.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Managing, organizing and controlling clients has never been so easy.

Reviewed 3 months ago

It has been very good, I really like working on it, it makes my life and my work much easier.

Pros

he ease of handling, that you can have all your clients and businesses up to date, real management reports are taken. The agenda can be fed through the application and in this way one does not miss meetings or calls. It is an excellent and practical platform.

Cons

The connection throughout the course of the day gets slow.

SugarCRM FAQs and common questions

Q. What type of pricing plans does SugarCRM offer?

SugarCRM has the following pricing plans:
Starting from: $40.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of SugarCRM?

SugarCRM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does SugarCRM support?

SugarCRM supports the following languages:
English


Q. Does SugarCRM support mobile devices?

SugarCRM supports the following devices:
Android, iPad, iPhone


Q. Does SugarCRM offer an API?

Yes, SugarCRM has an API available for use.


Q. What other apps does SugarCRM integrate with?

SugarCRM integrates with the following applications:
Constant Contact, Campaign Monitor, Zapier, CloudHub, Pardot, LiveOps, CloudAgent, WhosOn, Olark, Mailchimp, Hootsuite, Zendesk


Q. What level of support does SugarCRM offer?

SugarCRM offers the following support options:
24/7 (Live rep), Chat

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