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SugarCRM
Empowering sales teams to drive growth, since 2004.
(18)
Q. Who are the typical users of SugarCRM?
Q. What languages does SugarCRM support?
Q. Does SugarCRM support mobile devices?
Q. What other apps does SugarCRM integrate with?
SugarCRM integrates with the following applications:
Constant Contact, Shopify Plus, CData Arc, Aircall, Dropbox Business, Jira, Campaign Monitor, Zapier, HubSpot CMS Hub, DocuSign, SalesLoft, Acuity Scheduling, Drift, DealHub, Brevo, Marketo Sales Connect, CloudHub, RingCentral Engage Digital, Salesforce Marketing Cloud Account Engagement, LiveOps, Shopify Collabs, Shopify POS, Slack, Xpressdocs Automated Direct Mail, Typeform, Oktopost, CloudAgent, WhosOn, RingCentral Engage Voice, Olark, sales-i, Ringover, Mailchimp, Marketo Engage, Google Maps, Hootsuite, PandaDoc, PhoneBurner, HubSpot Sales Hub, HubSpot CRM, Shopify, Zendesk Suite
SugarCRM is a comprehensive Customer Relationship Management (CRM) platform designed to connect your sales, marketing, and service teams, enabling them to focus on boosting productivity, sales growth, and engaging customers in moments that matter. SugarCRM ensures fast, secure, reliable, and GDPR-compliant data handling for European businesses.
Typical customers
Platforms supported
Support options
Training options
Starting from
49
/user
Per month
Starting from
No pricing info
Value for money
3.8
/5
400
Starting from
49
/user
Per month
Value for money contenders
Functionality
3.8
/5
400
Total features
128
11 categories
Functionality contenders
Overall Rating
3.8
/5
400
Positive reviews
114
142
105
32
7
Overall rating contenders
LINDA S.
Automotive, 10,001+ employees
Used daily for 1-2 years
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It is quite simple to get started. The search engine is fantastic. It allows us to easily manage a large amount of information. The database system may quickly copy the data to some other servers. It is connected with email and is particularly useful for receiving email updates. Several third-party technologies, like Act-On, can be integrated.
Dashboard collaboration now makes business-critical data accessible to those who require it. The total features ensured that the common perception of a CRM will now shift from a pragmatic, reviewable database to an operational, process-driven platform which will save time, generate benefits, and, as the motto states, "Do the job for you."
The user interface is not very inviting. The customer experience is mediocre. It does not allow for multiple device logins. As a result, it might be difficult to use occasionally. The smartphone app should be improved, since it does not feel up to all the same grade and appears to be a mistake. Keep in mind that many customers are out in the workplace and may not always be seated beside a pc.
Sarthak G.
Computer Software, 11-50 employees
Used daily for 2+ years
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I have launched many products using these Platforms. It helped me a lot in uplifting my business.
It easily gets integrated with many applications.
The process of Installation, and sometimes it hangs m system.
Josh B.
Transportation/Trucking/Railroad, 11-50 employees
Used daily for 2+ years
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We have been using Sugar for several years, but only in the past six months have we really dug down to fully utilize the software. The tool is fairly simple to use, I like the reporting functions, but the feedback I get from my sales team is that it is just 'clunky' to use. I'll give you one little example. For the Opportunity 'Actual Closed Won' date, I found through coming across some bad sales data...
I like the Online (sugar on demand) that allows Sugar Support to get into your software and look and something you may be struggling with, like reports...
Design is little clunky. Think with some improvements, it might be easier to convert leads, update opportunities. Need less clicks!
Yeni O.
Computer Software,
Used daily for 2+ years
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SugarCRM makes it easy for the sales department to save information about customers and clients ,and follow up with service cases.Fantastic customer support team ,and as administrator,I am glad at how helpful the SugarCRM team has been to me over the years. SugarCRM is open source too,and thus we have been able to tweak this Customer Relationship Management system ,to fit into our current business environment and in-house sales process.And I think this is the best part of this CRM.
Average user interface. However since it is an open source solution ,it is probably very much expected.
George D.
Printing, 11-50 employees
Used daily for 2+ years
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I bought Sugar because it is less expensive than Salesforce. But not so sure this is the best solution out there. Doesn't have great ability to use this for marketing programs.
Very easy to customize. We run our entire business using it.
We have had issues with some of the plug-ins. Our current integration to Sage100 accounting is broken. One of the others broke the functionality and took a week to figure out. The annual fees for the plug-ins are also expensive.