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SugarCRM

3.8
(400)

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Empowering sales teams to drive growth, since 2004.

(18)

SugarCRM Pricing, Features, Reviews and Alternatives

SugarCRM FAQs

Q. What type of pricing plans does SugarCRM offer?

SugarCRM has the following pricing plans:
Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of SugarCRM?

SugarCRM has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does SugarCRM support?

SugarCRM supports the following languages:
English, French, German, Italian, Spanish

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Q. Does SugarCRM support mobile devices?

SugarCRM supports the following devices:
Android, iPad, iPhone

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Q. Does SugarCRM offer an API?

Yes, SugarCRM has an API available for use.

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Q. What other apps does SugarCRM integrate with?

SugarCRM integrates with the following applications:
Constant Contact, Shopify Plus, CData Arc, Aircall, Dropbox Business, Jira, Campaign Monitor, Zapier, HubSpot CMS Hub, DocuSign, SalesLoft, Acuity Scheduling, Drift, DealHub, Brevo, Marketo Sales Connect, CloudHub, RingCentral Engage Digital, Salesforce Marketing Cloud Account Engagement, LiveOps, Shopify Collabs, Shopify POS, Slack, Xpressdocs Automated Direct Mail, Typeform, Oktopost, CloudAgent, WhosOn, RingCentral Engage Voice, Olark, sales-i, Ringover, Mailchimp, Marketo Engage, Google Maps, Hootsuite, PandaDoc, PhoneBurner, HubSpot Sales Hub, HubSpot CRM, Shopify, Zendesk Suite

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Q. What level of support does SugarCRM offer?

SugarCRM offers the following support options:
24/7 (Live rep), Chat, Knowledge Base, Phone Support, Email/Help Desk

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SugarCRM product overview

Price starts from

49

/user

Per month

What is SugarCRM?

SugarCRM is a comprehensive Customer Relationship Management (CRM) platform designed to connect your sales, marketing, and service teams, enabling them to focus on boosting productivity, sales growth, and engaging customers in moments that matter. SugarCRM ensures fast, secure, reliable, and GDPR-compliant data handling for European businesses.

Key benefits of using SugarCRM

Unified CRM solution: integrates sales, marketing, and service teams, enabling businesses to rely on a single source of truth to boost productivity and growth.

Flexible deployment options: either cloud or on-premise. SugarCRM offers the flexibility to cater to businesses' unique operational needs and data control requirements, enhancing convenience and security.

User-friendly Interface: Users have praised the clean, intuitive interface of SugarCRM. It's easy to navigate and learn, which reduces the time needed for training and increases user adoption.

Integration: SugarCRM integrates seamlessly with other systems, such as marketing automation tools, email clients, and social media platforms. This allows for a more streamlined workflow and better data management.

Customisation: SugarCRM is highly customisable, allowing businesses to tailor the software to their specific needs. This includes custom fields, modules, and workflows.

Automation and acceleration: SugarCRM allows businesses to orchestrate customer-facing processes and manage internal processes, automating tasks and accelerating operations.

Mobile Access: SugarCRM offers a mobile app that allows users to access their CRM data on the go. This can be particularly beneficial for sales teams who are often out in the field.

Email and calendar integration: SugarCRM integrates with Google Workspace and Office 365, providing customer context within these platforms.

Reporting and Analytics: SugarCRM provides robust reporting and analytics features. Users can generate detailed reports and gain insights into their customer data, which can help drive business decisions.

Predictive and reliable forecasting: SugarCRM offers proactive sales insights with predictive forecasting, helping businesses plan effectively for the future.

Sales Intelligence: SugarCRM increases productivity with actionable intelligence, providing valuable insights to drive sales.

Seamless Integrations: SugarCRM can integrate across your company without hassle, ensuring smooth operations and data flow.

Application Marketplace: SugarCRM's application marketplace offers add-on modules to extend Sugar capabilities, allowing businesses to tailor the platform to their specific needs.

Sales Force Automation: Sugar Sell accelerates the sales cycle and increases win rates by focusing on the right prospects, managing the pipeline, engaging customers, and closing deals.

Customer Service Platform: Sugar Serve helps businesses create better customer experiences, retain customers, and drive growth. It allows businesses to engage customers on their terms, empower employees, deliver on promises, and hear customer voices.

Transparent Pricing: Users appreciate the clear and predictable pricing structure of SugarCRM. The assurance of no hidden costs gives businesses confidence in their investment.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Knowledge Base
Phone Support
Email/Help Desk

Training options

Live Online
In Person
Documentation
Webinars
Videos

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SugarCRM pricing information

Value for money

3.8

/5

400

Starting from

49

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SugarCRM features

Functionality

3.8

/5

400

Total features

128

11 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
Activity Dashboard
Reporting & Statistics
Alerts/Notifications
API
Data Import/Export
Mobile Access

SugarCRM users reviews

Overall Rating

3.8

/5

400

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.03/10
Rating distribution

5

4

3

2

1

114

142

105

32

7

Pros
This software is a mostly great well-rounded CRM, and their support team is fantastic with any questions.
SugarCRM is the best CRM, easy to use, solid and robust, easy of integration with ERP, VoIP and Jaspersoft and Revolution.
It really allow the small business companies to track sales, invoices, bills and market to our customers in a better way. This CRM is so easy to use just because of its great users interface.
Cons
Which is ridiculous, any permission system should be deny by default. The email module which we use heavily is unreliable.
Difficult to navigate and figure out how it worked. There was no customer service to call on and google searches for fixes proved fruitless.
A CRM without an automatically tracked last activity is useless. There are somework arounds that don't work for email rendering this product useless.
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LINDA S.

Automotive, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very versatile user interface and report generation features are wonderful

Reviewed 2 years ago

It is quite simple to get started. The search engine is fantastic. It allows us to easily manage a large amount of information. The database system may quickly copy the data to some other servers. It is connected with email and is particularly useful for receiving email updates. Several third-party technologies, like Act-On, can be integrated.

Pros

Dashboard collaboration now makes business-critical data accessible to those who require it. The total features ensured that the common perception of a CRM will now shift from a pragmatic, reviewable database to an operational, process-driven platform which will save time, generate benefits, and, as the motto states, "Do the job for you."

Cons

The user interface is not very inviting. The customer experience is mediocre. It does not allow for multiple device logins. As a result, it might be difficult to use occasionally. The smartphone app should be improved, since it does not feel up to all the same grade and appears to be a mistake. Keep in mind that many customers are out in the workplace and may not always be seated beside a pc.

SG
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Sarthak G.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SugarCRM is quite efficient for Real Estate Business

Reviewed 2 years ago

I have launched many products using these Platforms. It helped me a lot in uplifting my business.

Pros

It easily gets integrated with many applications.

Cons

The process of Installation, and sometimes it hangs m system.

JB
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Josh B.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SugarCRM Review - Walz Scale

Reviewed 7 years ago

We have been using Sugar for several years, but only in the past six months have we really dug down to fully utilize the software. The tool is fairly simple to use, I like the reporting functions, but the feedback I get from my sales team is that it is just 'clunky' to use. I'll give you one little example. For the Opportunity 'Actual Closed Won' date, I found through coming across some bad sales data...

Pros

I like the Online (sugar on demand) that allows Sugar Support to get into your software and look and something you may be struggling with, like reports...

Cons

Design is little clunky. Think with some improvements, it might be easier to convert leads, update opportunities. Need less clicks!

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Yeni O.

Computer Software,

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We re-engineered Sugar to work with our sales process.

Reviewed 5 years ago
Pros

SugarCRM makes it easy for the sales department to save information about customers and clients ,and follow up with service cases.Fantastic customer support team ,and as administrator,I am glad at how helpful the SugarCRM team has been to me over the years. SugarCRM is open source too,and thus we have been able to tweak this Customer Relationship Management system ,to fit into our current business environment and in-house sales process.And I think this is the best part of this CRM.

Cons

Average user interface. However since it is an open source solution ,it is probably very much expected.

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George D.

Printing, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Plug-In Cause Problems

Reviewed 5 years ago

I bought Sugar because it is less expensive than Salesforce. But not so sure this is the best solution out there. Doesn't have great ability to use this for marketing programs.

Pros

Very easy to customize. We run our entire business using it.

Cons

We have had issues with some of the plug-ins. Our current integration to Sage100 accounting is broken. One of the others broke the functionality and took a week to figure out. The annual fees for the plug-ins are also expensive.

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