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SugarCRM Pricing, Features, Reviews and Alternatives
SugarCRM product overview
Key benefits of using SugarCRM
- Bring new sales representatives up to speed
- Captures leads directly into the CRM system
- Measures return on investment of campaigns
Facebook: read your friends’ news feeds in the Activity Streams dashlet
LinkedIn: See who you know or who can provide you with an introduction at a company
Twitter: read tweets of all the people you follow in the Activity Streams dashlet and add the Twitter name to a contact or lead and read their tweets directly in the contact or lead record
Typical customers
Platforms supported
Support options
Training options
SugarCRM pricing information
Value for money
3.8
/5
361
Starting from
40
/user
Per month
Value for money contenders
SugarCRM features
Functionality
3.8
/5
361
Total features
55
10 categories
Functionality contenders
SugarCRM users reviews
Overall Rating
3.8
/5
361
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.02/10
5
4
3
2
1
104
126
96
28
7
JT
Joe T.
PG
Patricio G.
Mark S.
CM
Chris M.
DR
Diane R.
SB
Shelly B.
Overall rating contenders
Victoria G.
Verified reviewer
Oil & Energy, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
SugarCRM Community edition has been a great daily driver for my music business. It's reliable, and has enough functionality to enable me to record all the key data that I need. The ability to self-host the platform is fantastic, because it helps keep costs down, and when you work on a small-scale, you don't need all of the processing power of a paid hosted solution. Definitely a great option if you have the savvy to install and maintain your own instance on your web server.
I used the self-hosted community CRM for several years for my own music business. It has a ton of functionality that matches a lot of the basic features you find in Salesforce Classic. It's a great tool for keeping track of client data, deal tracking, etc. It's also nice to be able to self-host the platform as well as it's a lot more affordable than using a paid SaaS solution.
SugarCRM Community Edition looks pretty dated. If you don't have a lot of experience with the typical CRM data model concept, it can be hard to figure out how to use the system. The interface could be modernized to make it easier to navigate and find your way around. Another downside to being the Community Edition is that you need to know how to install and maintain the platform on your own server, but this is also a plus if you do have these skills.
Anonymous Reviewer
Verified reviewer
Information Technology and Services, 501-1,000 employees
Used daily for 2+ years
Review source
Share this review:
Overall my experience with this CRM is great. I am using it daily and I can say that my daily work is incomplete without it. It is so simple to use and provides amazing results for reports and dashboards, their customer's support team is very responsive.
I am using it for more than three years and like almost everything about it. This CRM is very easy to use because of its simple design and easy to use user interface. I like the way SugarCRM provides reports and dashboards which is very easy to understand. SugarCRM provides secruity of data and information and now I can handle the different campaigns, create a different campaign for anyone and even get a complete picture of it very easily.
I would like to highlight one thing that I dislike about it which is its overall cost. A small organization may not afford this CRM but overall it is worth to spend on it.
Dan W.
Financial Services, 1,001-5,000 employees
Used daily for 2+ years
Review source
Share this review:
Robust CRM tool to manage contacts, daily tasks, and pipeline. Cloud-based, easy to deploy.
Some features take some trial and error to figure out.
Eric R B.
Verified reviewer
Facilities Services, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
Sugar CRM is a functional CRM that works reasonably well for tech-minded folks who don't mind getting used to its unappealing interface. It has the basic tools and functionality one would expect from a CRM and some of the integrations are solid (for data imports primarily).
The interface feels old and doesn't give the user much power to reconfigure it to work in a way that will help the user's specific needs. The marketing automation integrations are clunky, too.
sonia c.
Machinery, 201-500 employees
Used daily for 1-2 years
Review source
Share this review:
It has been very good, I really like working on it, it makes my life and my work much easier.
he ease of handling, that you can have all your clients and businesses up to date, real management reports are taken. The agenda can be fed through the application and in this way one does not miss meetings or calls. It is an excellent and practical platform.
The connection throughout the course of the day gets slow.
SugarCRM FAQs and common questions
Q. What type of pricing plans does SugarCRM offer?
SugarCRM has the following pricing plans:
Starting from: $40.00/month
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of SugarCRM?
SugarCRM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does SugarCRM support?
SugarCRM supports the following languages:
English
Q. Does SugarCRM support mobile devices?
SugarCRM supports the following devices:
Android, iPad, iPhone
Q. Does SugarCRM offer an API?
Yes, SugarCRM has an API available for use.
Q. What other apps does SugarCRM integrate with?
SugarCRM integrates with the following applications:
Constant Contact, Campaign Monitor, Zapier, CloudHub, Pardot, LiveOps, CloudAgent, WhosOn, Olark, Mailchimp, Hootsuite, Zendesk
Q. What level of support does SugarCRM offer?
SugarCRM offers the following support options:
24/7 (Live rep), Chat
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