SurveyMonkey vs Online Survey Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
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Reviews

Pranamesh Chakraborty

Tool to use for online survey

2019-01-31

I used it for preparing online surveys

Pros

Very easy to use interface to prepare online surveys

Cons

No real cons in using this tool for survey preparation

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Therese Apuzzo

Survey Monkey Review

2018-12-06

I have had very good experiences with Survey Monkey. I recommend this easy to use tool for any business or organization.

Pros

Survey Monkey is an easy to use and efficient online survey tool.

Cons

It works well for online surveys.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Chialing wu

Great online survey tool

2019-02-18

Great survey tool to implement and easy keep track survey performance ad feedback.

Pros

Many survey design and integration and large question library.

Cons

Price could be more attractive, since now many other online survey tool are available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Brice Patterson

A decent survey tool for entry-level use

2019-03-05

A decent option amidst a crowded field of free online survey tools.

Pros

I've only used the free version, but have found SurveyMonkey to be a reliable option for creating simple group polls. It's good if you want to give people a handful of items from which to choose, and then check the responses at the end.

Cons

The interface isn't anything great, and if you're using the free version, then there are certain features that aren't available to you.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Anonymous
(Information Technology and Services company, 501-1000 employees)

easy Online Survey Tool

2019-01-14

I am creating an online survey to know the view of different users.

Pros

The tool is very user friendly and anyone can easily design the survey. The results can be exported in the user friendly manner. All mobile devices and Operating systems are supported.

Cons

There should be an option to arrange the answers by Drag/drop method. The price of the tool is on higher side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Pierre Masson

User-Friendly Survey Tool

2019-01-10

A tool that is frequently used in creating our online surveys for our customers.

Pros

Guides are provided to help beginners quickly get comfortable with the tool in creating online surveys.

Cons

At times the design capabilities are limited with the amount of templates that are provided.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
AJEET KUMAR SAHU

Survey Monkey

2019-03-07

overall it is a good platform to create online survey to get data for analysis and research .

Pros

Platform for creating survey for market analysis and research. many research company using it for small business evaluation and validation.

Cons

cybersecurity is not very good in this platform. need more user interface for easy survey creation

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Other

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Jose Luis Arellano Camacho

Easy way for getting need data

2018-05-08

SurveyMonkey has a good reputation as a leader in online survey marketing with an intuitive user interface and advanced features.

Pros

I like the intuitive features available to create and send surveys. It allows users to easily create and send surveys, collect and store data, and produce reports. Best for begineer, it is like drag and drop. It has pre filled forms to make making surveys faster.

Cons

Sometimes hides useful features. The data downloads can be challenging to interpret if you are not experienced. I would like the ability to remove the logo and therefore provide a little more personalization Pricing is a bit high.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Nitin Khandelwal

One of the best platform to conduct surveys

2018-12-01

Pros

The best part of this online survey tool is that it is free for its basic plan

Cons

THe designing of surveys has less options and not very efficient

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Vicente Garcia

Good survey system

2019-02-02

At the moment we are using it for all our surveys and it works very well.

Pros

It is very good system to create online surveys and very easy, it is practical and works very well

Cons

The least I like is the price but in general I like very much the results

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Albert ortiz

Great for research purposes

2018-10-16

My overall experience was actually great and a smooth transition to using online surveys to help with my studies and my job as well .

Pros

I like that I was able to make and post my surveys for my colleges and strangers as well that helped with my studies and my work field

Cons

Sometimes it takes 1 to 2 days to be loaded completely and posted and reviewed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Chris Latimer

Verified Reviewer

Free, simple to use online surveys

2018-11-08

Pros

Simple and easy to use solution for rapidly creating and sharing online surveys which look great and summarise responses well

Cons

Core offering is great, but there could be more features added both to support survey creation and survey results analysis

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Nilesh Khandve

Really good but better options are available now...

2018-04-22

Pros

I have used this several times and really good for getting survey done when your team is not at one place. Advantage over paper survey, it helps to get the analysis done automatically and get the graph which you are looking for.

Cons

Better options are available now for online survey like google form , TypeForm etc. also GUI is not good as compare to other options available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Indralal Nagasinha

Best way to quickly assess consumer response

2019-03-06

Pros

it has many templates which can be easily customized. easy to analyse, quick way to reach lot of clients.

Cons

Nothing much of a problems, but it only includes online survey. if it can go to a level of online poll and market survey level that would be great

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Ankit Jaiswal

Undoubtely the best product for taking online surveys

2019-03-29

One can make online survey in such easy way.

Pros

Type of surveys you can take. UI of the overall app is so awesome. Hassle free experience while making online form.

Cons

Can add more question types for advanced users like audio and video. Maybe mobile link can be great like Adobe XD does.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Yasir Mateen

Premier Tool for Online Surveys

2018-09-11

I have been using SurveyMonkey for various class projects, office-based and out-of-office surveys for a long while and would like to continue using it especially if the number of questions/survey are increased and theme options are expanded

Pros

The ease with which one can carry out free, anonymous, online surveys with SurveyMonkey is what really excites me about this product

Cons

The free basic plan allows only for a limited number questions in each survey

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Lizzy Stoyle

Quick, Easy and Reliable

2018-03-12

Pros

As someone who has limited experience in creating and administering surveys, this software takes the guess work/stress of creating an online survey.

Cons

The space to write survey questions is limited, so it would be useful if this limit was removed to allow for longer answers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Bart Grabowski

Ready-made tools help you design a useful survey and focus on its results.

2018-02-20

Pros

SurveyMonkey has a well-deserved reputation as a leader in online survey marketing with an intuitive user interface and advanced features like artificial intelligence.

Cons

SurveyMonkey occasionally hides useful features, requiring you to poke at options until you discover where they are.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Natalie Vaughn

Free to Use and Simple Survey Solution

2018-09-12

Pros

The ease of use with this online survey tool is quite simple.

Cons

Sometimes there can be technology or connectivity issues with a web browser that have to be addressed before an end user can complete the survey.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Tom Kingsley

The best solution for gathering survey data

2018-07-23

Pros

SurveyMonkey has always been the best solution for online surveys and is always improving.

Cons

I'm not sure there is anything not to like about SurveyMonkey! It is the best of the bunch in it's field.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Jamie Swinton

Caution: Extremely user-friendly

2019-03-08

It's the answer for online survey projects.

Pros

SurveyMonkey is very easy to use. You don't have to be tech-savvy to know your way around this platform. The reporting features are also impressive and this tool allows you to export results as a CSV or PDF. It allows you to mail a large number of participants at once. For data visualization, it allows you to customize charts and graphs. There is a long list of ways to gather information and respondents can fill out the form in a breeze.

Cons

I wish they would allow adding of graphics or video into the survey. This has been present in some survey platforms and it would be a great plus for SurveyMonkey to add these, too. Aside from that, I do not see any major glitches.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Anonymous
(Marketing and Advertising company, 11-50 employees)

Great online survey tool

2019-02-07

I use survey monkey for many of my clients. Great tool for if your looking for feedback on a clients products and services as well as if your trying to gain user insight for helping rebrand a company.

Pros

Excellent online survey tool that's very user friendly and offers a wide range of survey types.

Cons

Your account is automatically set to auto renewal

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Anonymous
(Hospital & Health Care company, 51-200 employees)

Great for everyday surveys

2018-12-25

Pros

I find SurveyMonkey to be a great online survey tool.

Cons

The features aren't very extensive on the free version---for example, you can't really design the survey with different colors or fonts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
Vanessa Fillion

Great online survey tool

2018-03-05

Pros

This is the software I head to when I think about creating online surveys. Easy to create and navigate.

Cons

While it's easy enough to get to your results, I wish there were better ways to sort and filter results.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more
christy broccardo

Survey Monkey is the industry standard for online surveys

2018-04-10

Pros

It is very easy to use to build and design an online survey. It is free for low-level users.

Cons

None really. It is free as you are getting started and you can set up a paid business account for more robust use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
SurveyMonkey Reviews
SurveyMonkey
The world’s leading survey software.
Read more