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SurveyMonkey Logo
SurveyMonkey
4.6
(9.6K)

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A market-leading survey platform.

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(43)

SurveyMonkey Pricing, Features, Reviews and Alternatives

SurveyMonkey product overview

Price starts from

25

/user

Per month

What is SurveyMonkey?

Get insights and discover what actions to take next with feedback:

Key benefits of using SurveyMonkey

-- Flexible platform works for any need or survey type
-- Hundreds of integrations put survey data exactly where you need it most
-- Little-to-no training required so you start discovering insights right away
-- A market-leading platform trusted by 98% of the Fortune 500

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
Phone Support
24/7 (Live rep)

Training options

Live Online
Webinars
Documentation

SurveyMonkey pricing information

Value for money

4.4

/5

9.6K

Starting from

25

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SurveyMonkey features

Functionality

4.5

/5

9.6K

Total features

54

7 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Third Party Integrations
Activity Dashboard
Alerts/Notifications
API
Data Import/Export
Customizable Branding

Functionality contenders

SurveyMonkey users reviews

Overall Rating

4.6

/5

9.6K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.67/10
Rating distribution

5

4

3

2

1

6.2K

2.7K

461

78

40

Pros
Happy using surveymonkey, once I prepared office Christmas party and I used it to create a voting platform to present funny awards to the employees.
I love survey monkey I feel this is one of the best survey software out there. The setup process is very fast and seamless.
Customization on this platform is really fantastic and everything is so easily customizable, the user interface is slick and clean and very friendly looking.
Cons
The company's take on my dilemma was - "Pay for it" and you'll get the information you need. In my opinion they shouldn't bother having a free version of this software if it functions that poorly.
And completing would give you typically anywhere between 0.5-2. All surveys initially start with a few boring routine questions, which make you pissed off.
There should be more protection factors when approving registrations and preventing fraud.

Overall rating contenders

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Rissa G.

Marketing Manager

Hospital & Health Care, 1-10 employees

Review source

Overall Rating

Pretty good, but not my favorite

Reviewed 3 years ago

Transcript

Rissa: Hi, I'm Rissa. I'm a digital marketing manager in the BioHealth industry and I give SurveyMonkey...

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Alexandria K.

CEO/Owner

Retail, 1-10 employees

Review source

Overall Rating

It's free and gets the job done

Reviewed 3 years ago

Transcript

Alexandria H.: My name is Alexandria, and I am the owner of a women's retail store. And I give SurveyMonkey...

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FAIBREY D.

Farming, 5,001-10,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Data Collection and Analysis Master

Reviewed 3 years ago

It has simplified to a great extent on how we gather information from our customers and employees. It has improved on time taken to complete a research topic, materials needed for the task, saving costs and accuracy of collected data.

Pros

The first beautiful thing I like is that their website and the mobile application are very responsive and have a great user interface that enables us to complete tasks in a short period of time. On features, I am impressed that it gives me well made templates on how i want my questionnaire to look like. I do not need special designing skills as everything is already set and I just need to input my...

Cons

The only time I had troubles was when i was using the mobile application to create a questionnaire and I closed the app before completion. All my work was lost as it did not save it automatically and I had to start again. Another problem is that it does not allow work to be done offline.

AO
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Avery O.

Hospital & Health Care, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Survey Monkey comes in handy!

Reviewed 22 days ago

I think Survey Monkey is fun and easy to use when needing to send out a quick survey to people. Good for both schools and business.

Pros

I like how it is easy to use and navigate. I have used it in the past for school projects. I liked being able to send it directly to other students in the class and the feedback was recorded immediately!

Cons

I wish they had more options as for questions, like different variety. Since not every question can be yes/no or multiple choice. I think they have gotten better in the past years with updating these types of things.

MN
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Maneeha N.

Education Management, 501-1,000 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Survey Monkey

Reviewed 22 days ago

Really helpful software to conduct customer research.

Pros

I liked the way that I can analyse the data from the survey and export the data into excel as this really helps with research

Cons

It can be quite difficult to have multiple users using the software with the authentication system in place which doesn’t allow for a seamless research experience

Tm
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Tony m.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

survey monkeys from prozcreationz

Reviewed 3 months ago
Pros

SurveyMonkey can be utilized to direct both limited scope and huge scope consumer loyalty studies. This makes it a strong device for organizations that need to monitor how they are performing according to a client point of view.

Cons

While the fundamental arrangement is helpful for finding out about how SurveyMonkey functions, I'm battling to see any real use for this arrangement in proficient settings. The overviews made in the essential arrangement will be marked by SurveyMonkey and you will be restricted to just 10 inquiries for each review.Besides, you won't approach any of the further developed highlights like man-made intelligence...

MK
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Meaghan K.

Health, Wellness and Fitness, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Survey’s Made Simple

Reviewed 22 days ago
Pros

SurveyMonkey is east to use. Customizable templates are great for those who are new to surveying their customers/audiences.

Cons

This application in my opinion doesn’t need any changes. I appreciate the ease and convenience of this app for someone like myself who is new to surveys.

SurveyMonkey FAQs

Q. What type of pricing plans does SurveyMonkey offer?

SurveyMonkey has the following pricing plans:
Starting from: $25.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of SurveyMonkey?

SurveyMonkey has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does SurveyMonkey support?

SurveyMonkey supports the following languages:
Chinese (Simplified), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian (Bokmal), Portuguese, Russian, Spanish, Swedish, Turkish

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Q. Does SurveyMonkey support mobile devices?

SurveyMonkey supports the following devices:
Android, iPad, iPhone

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Q. Does SurveyMonkey offer an API?

No, SurveyMonkey does not have an API available.

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Q. What other apps does SurveyMonkey integrate with?

SurveyMonkey integrates with the following applications:
Freshservice, Google Forms, Robly, Zapier, OneDrive, Google Drive, Microsoft Teams, Marketo Sales Connect, Salesforce Sales Cloud, Slack, Tremendous, Tableau, Eventbrite, Birdeye, Mailchimp, Marketo Engage, Hootsuite, HubSpot CRM, Oracle Eloqua, Dataddo, Zendesk Suite, Microsoft Excel

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Q. What level of support does SurveyMonkey offer?

SurveyMonkey offers the following support options:
Knowledge Base, Email/Help Desk, Chat, Phone Support, 24/7 (Live rep)

See alternatives

Related categories