SurveyMonkey Pricing, Features, Reviews & Comparison of Alternatives

SurveyMonkey

A market-leading survey platform.

4.58/5 (6,773 reviews)

SurveyMonkey overview

What is SurveyMonkey?

Get insights and discover what actions to take next with feedback:
-- Quickly create professional-looking surveys
-- Easily reach the people who matter to you
-- Enjoy powerful but easy-to-use analysis features
-- Integrate surveys into the tools you use every day
-- Support any project, team, or organization
www.surveymonkey.com

Pricing

Starting from
$25/month
Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 6 other markets, Europe, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), Danish, Dutch, Finnish and 11 other languages, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish
SurveyMonkey screenshot: Users can collaboratively edit surveys in SurveyMonkeySurveyMonkey People Powered DataSurveyMonkey screenshot: Survey responses can be analyzed in real-timeSurveyMonkey screenshot: Users can create a range of custom survey templates and share these with their teamSurveyMonkey screenshot: Surveys can be distributed by email, SMS, social media, and moreSurveyMonkey screenshot: Users can track all active surveys and view survey detailsSurveyMonkey screenshot: Users can access SurveyMonkey on desktop and on mobile

SurveyMonkey reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.4
  4.6
  4.4
Garrett Peterson

So easy a monkey could use it!

Used occasionally for 2+ years
Reviewed 2019-05-07
Review Source: Capterra

We use SurveyMonkey for multiple tasks, everything from how new processes are working out to what we want to order for lunch, almost every task has had no issues and ran without a flaw

Pros
The ability to administer surveys where the people who partake remain anonymous is amazing, and the fact that it is free is the icing on the cake! I do not use this service all to often, but when I do it is quick and easy.

Cons
Other than a lack of some options, as compared to the paid services, no major cons

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Amy Schilder

Translating Member Needs into Useful Data

Used occasionally for 2+ years
Reviewed 2020-02-13
Review Source: Capterra

Our non-profit homeschooling group uses SurveyMonkey as a tool for members to voice their needs. Our annual Member Survey allows the Board of Directors to hear from the entire group about how the organization has served them in the past, and what they would like to organize in the future. Electronic polling allows members far and near to participate in the the decision-making process whether or not they can attend an in-person meeting. Project-specific surveys help narrow down focus, finances, and participation.

Pros
Survey Monkey allows our Board of Directors to gather input from members quickly and efficiently. Questions can be tailored to provide data that powers decision-making on behalf of a diverse group.

Cons
We struggle to share access to features across our group of 8. It is awkward to collaborate in the creation process when developing our annual Member Survey. It would be handy to have a group access function to enable our leadership team to contribute and modify questions communally.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Anonymous

Comprehensive survey software with a steep learning curve for advanced usage

Used weekly for 6-12 months
Reviewed 2020-04-10
Review Source: Capterra

SurveyMonkey allowed us to gather community data, but due to some less than ideal question format choices and the limitations of the account level we could afford, we needed to export the data for manual processing in other tools. This failing was partially due to our inexperience - but I feel a better user interface could prevent some common new user errors.

Pros
The feature set is large - even at the lower account levels. And if you select the best question types, the data insights that are provided are very good. Additionally, the tools to review responses and weed out incomplete or suspect data are impressive.

Cons
If you use the wrong question type, the data you get back is not useful - and given the range of types, it can be easy for a beginner user to make the wrong selections. Additionally, many very useful analysis features are only available on the highest account levels which are out of the price range of most small organizations. On an aesthetic level, there's somewhat of an "old school" feel to the interface.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 7/10

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Kristen Baskin

It does the job but leaves much to be desired.

Used weekly for 2+ years
Reviewed 2020-03-17
Review Source: Capterra

I’m glad it exists - it helped me make surveys. But even though you are grateful for it, you can still bemoan it’s terrible ability to be used by a team, and it’s reliance on the perfect survey maker.

Pros
It’s easy to make multiple surveys and it prompts you to customize them. The surveys look great and encourage people to take them!

Cons
The team function works terribly. It was impossible for multiple people to edit the survey prior to sending and it also doesn’t check for question accuracy. For example, a question that’s clearly a checkbox in the sound of it should not be able to be published if checkboxes aren’t an option for it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Mangesh Biradar

Best tool for surveys and information gathering

Used daily for 2+ years
Reviewed 2020-03-12
Review Source: Capterra

As a DevOps engineer in health care organization, we frequently seek feedback from stakeholders/customers on our product, SurveyMonkey is the best tool to get the quickly feedback from customers so that we can improve our product in next iterations.

Pros
This is the best tool for gathering the customer/stakeholder requirement. As an agile this is most efficient way to collaborate with stakeholders to get feedback on product increments.

Cons
Over all the website / survey page look OK however User interface has to be more eye soothing. Most of the time I have seem, surveyMonkey emails are residing in spam/junk folder in my outlook. As compared to other survey tools I don't see Survey Monkey has any such cons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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SurveyMonkey pricing

Starting from
$25/month
Pricing options
Free
Subscription

SurveyMonkey features

Automatic Notifications
CRM Integration
Customizable Branding
Customizable Reporting
Data Import/Export
Email Integration
Real Time Data
Reminders
Social Media Integration
Surveys & Feedback
Third Party Integration

API (399 other apps)
Activity Dashboard (252 other apps)
Activity Tracking (179 other apps)
Calendar Management (194 other apps)
Custom Fields (157 other apps)
Customer Database (174 other apps)
Customizable Templates (194 other apps)
Electronic Payments (152 other apps)
Reporting & Statistics (272 other apps)

Videos and tutorials

Additional information for SurveyMonkey

Key features of SurveyMonkey

  • Skip logic, question & answer piping
  • Answer validation
  • Trend tracking
  • Response quotas
  • Unlimited questions per survey
  • Quizzes with custom feedback
  • Unlimited filters & crosstabs
  • Custom variables
  • File upload
  • White label surveys
  • Shared alerts
  • Automatic reminders
  • Global & industry benchmarks
  • Advanced branching
  • Asset library
  • CRM integration
  • Customizable branding
  • Custom reports
  • Custom filters
  • Document storage
  • Email integration
  • Email response tracking
  • Multi-lingual surveys
  • Permission management
  • Real-time feedback
  • Recurring surveys
  • Social media integration
  • SSL security
  • Survey templates
  • Third party integration
  • Trend analysis
  • Video & image questions
  • Customizable design themes
  • Survey management
  • Response analysis
  • Feedback collection
  • Text analysis
  • Content repository
  • Data export
  • Daily email updates
  • A/B testing
  • Role-based permissions
  • Surveys & feedback
  • Customizable survey links
  • Access control
  • Password-protected surveys
  • Collaborative survey editing
  • Commenting
  • Conditional questions
  • Scheduled surveys
View All Features

Benefits

-- Flexible platform works for any need or survey type
-- Hundreds of integrations put survey data exactly where you need it most
-- Little-to-no training required so you start discovering insights right away
-- A market-leading platform trusted by 98% of the Fortune 500