This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

SurveyMonkey Pricing, Features, Reviews and Alternatives

SurveyMonkey product overview

Price starts from

25

Per month

Per Feature

What is SurveyMonkey?

Get insights and discover what actions to take next with feedback:

Key benefits of using SurveyMonkey

-- Flexible platform works for any need or survey type
-- Hundreds of integrations put survey data exactly where you need it most
-- Little-to-no training required so you start discovering insights right away
-- A market-leading platform trusted by 98% of the Fortune 500

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
Phone Support
24/7 (Live rep)

Training options

Live Online
Webinars
Documentation

SurveyMonkey pricing information

Value for money

4.4

/5

8.8K

Starting from

25

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SurveyMonkey features

Functionality

4.5

/5

8.8K

Total features

52

7 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
API
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Data Import/Export
Email Marketing

Functionality contenders

SurveyMonkey users reviews

Overall Rating

4.6

/5

8.8K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.69/10
Rating distribution

5

4

3

2

1

5,761

2,563

419

68

36

Pros
Happy using surveymonkey, once I prepared office Christmas party and I used it to create a voting platform to present funny awards to the employees.

SB

Shady B.

I love survey monkey I feel this is one of the best survey software out there. The setup process is very fast and seamless.

oP

omon P.

Customization on this platform is really fantastic and everything is so easily customizable, the user interface is slick and clean and very friendly looking.
AvatarImg

Matthew K.

Cons
The company's take on my dilemma was - "Pay for it" and you'll get the information you need. In my opinion they shouldn't bother having a free version of this software if it functions that poorly.
AvatarImg

Susan M.

And completing would give you typically anywhere between 0.5-2. All surveys initially start with a few boring routine questions, which make you pissed off.

PS

PRAVEEN S.

There should be more protection factors when approving registrations and preventing fraud.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating

Pretty good, but not my favorite

Reviewed 2 years ago

Transcript

Rissa: Hi, I'm Rissa. I'm a digital marketing manager in the BioHealth industry and I give SurveyMonkey...

AvatarImg
AvatarImg

Alexandria K.

Owner

Retail, 1-10 employees

Review source

Overall Rating

It's free and gets the job done

Reviewed 2 years ago

Transcript

Alexandria H.: My name is Alexandria, and I am the owner of a women's retail store. And I give SurveyMonkey...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

If you report to multiple people Dashboard feature is a must have solution.

Reviewed 17 days ago

We have been using software for the last 7 months. Due to the nature of our field of expertise, stakeholder involvement has a major role in policy-making processes in higher education management. To be able to organise all surveys and polls in a single platform and to be able to report from multiple surveys in simple but effective dashboards is the selling point of Surveymonkey. As we design and implement surveys for our activities like online trainings or meetings, Surveymonkey helps us create different dashboards for the moderators to see their specific feedback without any hassle. We started implementing some quizzes to the system recently, and feedback from the test takers is very good.

Pros

Surveymonkey all in one survey tool for small enterprises and institutions. Reporting tools is unique among their alternatives. The ability to create custom dashboards for different users or managers is one of the key selling points of the software. You can create quick dashboards in minutes with the specific filtered points of the survey showing only desired parts of your survey. The best part of the dashboard is they are live and updated as survey takers take the survey. As some high-level staff may require instant reports, PDF and PPT reporting is a very effective and quick way to feed that kind of need.

Cons

Branding tools need to be improved. The ability to install your own fonts would be a great add-on. Accounts are accessible through two concurrent PCs. It is sometimes a nuisance to access the system from a new PC. Exam features are quite limited. Exam reporting and dashboard features must be added.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Original and more effective way to send surveys

Reviewed a month ago

It has been great since the first use. The results are noticeable right away. Before SurveyMonkey i used to make my surveys in Google forms, but it is too limited.

Pros

The possibility to design the survey according to your needs and even brand it. This way customers do not throw it away at first sight. Like every product, a good image and the first impression is the most important thing.

Cons

A lot of options charge you extra in order to use them. However, you can work with the free without any problem.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Unsure Who To Blame ...

Reviewed a year ago

The idea behind digital survey taking is incredible, tech does soooo much for the modern world, but when it comes to surveying, marketing, or attempting to do any type of consumer data collection for means of attaining any type of accurate analysis, I dont know if we will ever have a model for selecting candidates that actually benefits and represents a person or company in the totality which we are...

Pros

Ease of use, functionality for simple tasks or very basic data collection. Price. Easy to understand dashboard, mostly user friendly.

Cons

Results were not quite what we were seeking, and it wasn't until we used the software on our own did we find out the complexity behind receiving accurate data. We were being phased out when we shouldn't have been and took some time to figure out that maybe the problem lies behind what we are geared towards, the data we seek, and the problems we try to solve for people. Data collection dependent on societies psyche or judgement forming depends on so much, mostly their ideas and experiences in their reality, which may be wildly different than others, based on the same or different factors. So long story short our results were not what we were seeking and its extremely time consuming creating a model for accurate questioning.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Evolved Over the Years, Survey Monkey Still Delivers

Reviewed 24 days ago

We are using Survey Monkey to acquire customer data at various outside events in order to make overall decisions based on user trends.

Pros

It's interface is very easy to work with and train others on. Results are shown (for admins) in a clear and concise manner and easy to digest and download. Over the years Survey Monkey has kept up with the times and evolved their platform to still be one of the world's leading survey / poll generating platforms.

Cons

One of the main reasons we tend to use other survey platforms other than Survey Monkey is when we need to do something specific (usually graphical) in the UI and we aren't able to. Other times (in the past) we've run into the situation where Survey Monkey wanted to charge us extra for something we felt should have been included. However, these cons are minimal in the grand scheme of things.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Survey Monkey - the only tool for all your survey needs.

Reviewed 25 days ago

When our team wanted to collect a lot of answers to review questions and that too anonymously, the first thing that came to our mind was to use this survey monkey as a tool.

Pros

The customisation features. We can literally change and adopt to everything that is of our need.

Cons

As a user of survey monkey, I sometimes feel - the features of user-management control is better given to the user. As a fact, there is the link that gets generated - can we include private controls to it??

SurveyMonkey FAQs and common questions

Q. What type of pricing plans does SurveyMonkey offer?

SurveyMonkey has the following pricing plans:
Starting from: $25.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of SurveyMonkey?

SurveyMonkey has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does SurveyMonkey support?

SurveyMonkey supports the following languages:
Swedish, Finnish, Russian, Norwegian (Bokmal), Chinese (Simplified), Italian, English, Japanese, Danish, Dutch, German, Turkish, French, Korean, Spanish, Portuguese


Q. Does SurveyMonkey support mobile devices?

SurveyMonkey supports the following devices:
Android, iPad, iPhone


Q. Does SurveyMonkey offer an API?

No, SurveyMonkey does not have an API available.


Q. What other apps does SurveyMonkey integrate with?

SurveyMonkey integrates with the following applications:
Freshservice, Google Forms, Robly, Zapier, OneDrive, Google Drive, Microsoft Teams, Marketo Sales Connect, Salesforce Sales Cloud, Slack, Tremendous, Tableau, Eventbrite, Birdeye, Mailchimp, Marketo Engage, Hootsuite, HubSpot CRM, Oracle Eloqua, Dataddo, Zendesk, Microsoft Excel


Q. What level of support does SurveyMonkey offer?

SurveyMonkey offers the following support options:
Knowledge Base, Email/Help Desk, Chat, Phone Support, 24/7 (Live rep)

Related categories