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SurveyMonkey Logo

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A market-leading survey platform.

(49)

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SurveyMonkey Pricing, Features, Reviews and Alternatives

SurveyMonkey product overview

Price starts from

25

/user

Per month

What is SurveyMonkey?

Get insights and discover what actions to take next with feedback:

Key benefits of using SurveyMonkey

-- Flexible platform works for any need or survey type
-- Hundreds of integrations put survey data exactly where you need it most
-- Little-to-no training required so you start discovering insights right away
-- A market-leading platform trusted by 98% of the Fortune 500

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
Phone Support
24/7 (Live rep)

Training options

Live Online
Webinars
Documentation

SurveyMonkey pricing information

Value for money

4.4

/5

9.9K

Starting from

25

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SurveyMonkey features

Functionality

4.5

/5

9.9K

Total features

91

8 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Activity Dashboard
Alerts/Notifications
API
Reporting & Statistics
Data Import/Export
Mobile Access

Functionality contenders

SurveyMonkey users reviews

Overall Rating

4.6

/5

9.9K

Positive reviews

94

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.67/10
Rating distribution

5

4

3

2

1

6.5K

2.8K

479

84

44

Pros
Happy using surveymonkey, once I prepared office Christmas party and I used it to create a voting platform to present funny awards to the employees.
I love survey monkey I feel this is one of the best survey software out there. The setup process is very fast and seamless.
Customization on this platform is really fantastic and everything is so easily customizable, the user interface is slick and clean and very friendly looking.
Cons
The company's take on my dilemma was - "Pay for it" and you'll get the information you need. In my opinion they shouldn't bother having a free version of this software if it functions that poorly.
And completing would give you typically anywhere between 0.5-2. All surveys initially start with a few boring routine questions, which make you pissed off.
There should be more protection factors when approving registrations and preventing fraud.

Overall rating contenders

RS
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Reelika S.

Coach

Consumer Services, self-employed

Review source

Overall Rating

SurveyMonkey Review: Great tool for customer feedback

Reviewed 6 months ago

Transcript

Reelika S.: Hi, I'm Reelika, and I'm a business strategist and solopreneur, and I would give SurveyMonkey...

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Kristi B.

Comms

Health, Wellness and Fitness, 1,001-5,000 employees

Review source

Overall Rating

SurveyMonkey Review: Is A Turn Key Tool.

Reviewed 6 months ago

Transcript

Kristi: My name is Kristi. I have used SurveyMonkey in my work as a freelancer and have used it, so I'm...

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Andrew K.

Internet, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Easy and Cost Effective

Reviewed 3 years ago

Overall, I highly recommend Survey Monkey for quick and easy survey creation. Even at the free version level, there are a variety of quality features that will make this program very useful for both collecting and analyzing data. The interface is incredibly user friendly, and when used in tandem with the mobile app, this product is very convenient and effective for basic survey needs.

Pros

The Survey Monkey platform gives you a variety of ways to customize your surveys, including multiple choice, short answer, and true/false. It also allows you to easily duplicate previous surveys so that you are not re-creating templates you wish to use regularly. The platform also provides excellent analytics for reviewing responses and trends so that you can better understand and track the results of your surveys. The option to make surveys anonymous is also extremely beneficial for more sensitive topics. The best part is, all of this functionality is available through the free version of the platform. The mobile app is also incredible accessible and easy to use.

Cons

The ability to truly customize your survey (logs, fonts, footers, etc.) is strictly reserved to paid subscriptions. The free version of the application gives you up to a maximum of 10 questions, so unless you want to pay the monthly fee, your surveys need to be very concise. For business use, a monthly subscription requires a minimum of three users at $25 per user. This cost adds up quickly, so unless you are implementing surveys very regularly, you may not see the full value.

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Habibah M.

Telecommunications, 1,001-5,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gather survey and opinion

Reviewed 3 years ago

SurveyMonkey really helping me to collect data and opinion from user easily. It also has increase the rate of people that are participating to the survey as the survey form is quickly loaded and user do not have to wait for the survey page to fully loaded unlike other survey software.

Pros

SurveyMonkey has a very good survey structure that i find it is easy to building a survey form or poll with it. It adopt a drag and drop system to building the survey and no coding or technical skills needed to create a functional survey form. The survey result are presented in data visualization which really help me to see the data-set easier.

Cons

The template for poll survey form is limited and not have many choices unlike the survey form template. They should add more template for it as i am using more poll survey form than the regular survey form. It will also make the expensive premier plan more beneficial for me.

AR
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Verified reviewer

Marketing and Advertising, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Unsure Who To Blame ...

Reviewed 3 years ago

The idea behind digital survey taking is incredible, tech does soooo much for the modern world, but when it comes to surveying, marketing, or attempting to do any type of consumer data collection for means of attaining any type of accurate analysis, I dont know if we will ever have a model for selecting candidates that actually benefits and represents a person or company in the totality which we are...

Pros

Ease of use, functionality for simple tasks or very basic data collection. Price. Easy to understand dashboard, mostly user friendly.

Cons

Results were not quite what we were seeking, and it wasn't until we used the software on our own did we find out the complexity behind receiving accurate data. We were being phased out when we shouldn't have been and took some time to figure out that maybe the problem lies behind what we are geared towards, the data we seek, and the problems we try to solve for people. Data collection dependent on societies psyche or judgement forming depends on so much, mostly their ideas and experiences in their reality, which may be wildly different than others, based on the same or different factors. So long story short our results were not what we were seeking and its extremely time consuming creating a model for accurate questioning.

KS
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Kevin S.

Media Production, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Analytic Tool

Reviewed 4 months ago

I've mostly used it for post-service customer opinions, and it's been a fantastic tool to learn where I may need to adjust certain facets of my services or products. Customer surveys are always a great idea, and SurveyMonkey makes collecting those data easy and very intuitive.

Pros

It's a great way to get customer opinions and ratings, but it can also bar used to reply quizzes and other types of questionnaires.

Cons

I haven't really experienced any significant cons with SurveyMonkey.

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Gift C.

Textiles, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

My Testimony

Reviewed a year ago

I have been able to keep myself busy with survey monkey, and it's been an amazing journey,an amazing thing to do, the best app to play ,plan and work with.

Pros

I love every features in it and It helped me a lot in Creating my own survey,and yes it's very say to use,I will use it again and again.

Cons

Survey monkey have their downs but it's sure one of the best app that I have used, the most amazing thing about survey monkey is the free trial, it's not every app that give such opportunities, wow and the premium version is super cute.

SurveyMonkey FAQs

Q. What type of pricing plans does SurveyMonkey offer?

SurveyMonkey has the following pricing plans:
Starting from: $25.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of SurveyMonkey?

SurveyMonkey has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does SurveyMonkey support?

SurveyMonkey supports the following languages:
Swedish, Finnish, Russian, Norwegian (Bokmal), Chinese (Simplified), Italian, English, Japanese, Danish, Dutch, German, Turkish, French, Korean, Spanish, Portuguese, Portuguese


Q. Does SurveyMonkey support mobile devices?

SurveyMonkey supports the following devices:
Android, iPad, iPhone


Q. Does SurveyMonkey offer an API?

No, SurveyMonkey does not have an API available.


Q. What other apps does SurveyMonkey integrate with?

SurveyMonkey integrates with the following applications:
Freshservice, Google Forms, Robly, Zapier, OneDrive, Google Drive, Microsoft Teams, Marketo Sales Connect, Salesforce Sales Cloud, Slack, Tremendous, Tableau, Eventbrite, Birdeye, Mailchimp, Marketo Engage, Hootsuite, HubSpot CRM, Oracle Eloqua Marketing Automation, Dataddo, Zendesk Suite, Microsoft Excel


Q. What level of support does SurveyMonkey offer?

SurveyMonkey offers the following support options:
Knowledge Base, Email/Help Desk, Chat, Phone Support, 24/7 (Live rep)

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