SurveyMonkey Pricing, Features, Reviews & Alternatives

SurveyMonkey

A market-leading survey platform.

4.58/5 (8,298 reviews)

SurveyMonkey overview

What is SurveyMonkey?

Get insights and discover what actions to take next with feedback:
-- Quickly create professional-looking surveys
-- Easily reach the people who matter to you
-- Enjoy powerful but easy-to-use analysis features
-- Integrate surveys into the tools you use every day
-- Support any project, team, or organization
www.surveymonkey.com

Pricing

Starting from
$25/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China, India, Japan

Supported languages

English, Swedish, Finnish, Russian, Norwegian (Bokmal) and 11 other languages, Chinese (Simplified), Italian, Japanese, Danish, Dutch, German, Turkish, French, Korean, Spanish, Portuguese
SurveyMonkey screenshot: Users can collaboratively edit surveys in SurveyMonkeySurveyMonkey People Powered DataSurveyMonkey screenshot: Survey responses can be analyzed in real-timeSurveyMonkey screenshot: Users can create a range of custom survey templates and share these with their teamSurveyMonkey screenshot: Surveys can be distributed by email, SMS, social media, and moreSurveyMonkey screenshot: Users can track all active surveys and view survey detailsSurveyMonkey screenshot: Users can access SurveyMonkey on desktop and on mobile

SurveyMonkey user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.6
  4.3
FAIBREY D.

Data Collection and Analysis Master

Used weekly for 2+ years
Reviewed 2020-07-23
Review Source: Capterra

It has simplified to a great extent on how we gather information from our customers and employees. It has improved on time taken to complete a research topic, materials needed for the task, saving costs and accuracy of collected data.

Pros
The first beautiful thing I like is that their website and the mobile application are very responsive and have a great user interface that enables us to complete tasks in a short period of time. On features, I am impressed that it gives me well made templates on how i want my questionnaire to look like. I do not need special designing skills as everything is already set and I just need to input my questions and type of responses to be expected. Previously, we did not have many formatting options on questions and answers but now the vendor is working hard in making sure that they simplify everything for us. After deploying our questionnaires, we do not need much time to group and analyse data as everything comes already grouped and analysed. We just need to interpret the results to ensure both employee and customer satisfaction.

Cons
The only time I had troubles was when i was using the mobile application to create a questionnaire and I closed the app before completion. All my work was lost as it did not save it automatically and I had to start again. Another problem is that it does not allow work to be done offline.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rhiannon N.

Free version has limitations but gets the job done

Used occasionally for 2+ years
Reviewed 2021-03-02
Review Source: Capterra

I have used survey monkey for nonprofit and for-profit business purposes. In both experiences I found participant interaction and completion to be quite steady thanks to the attractive UI. Were I to create surveys on a regular basis I would probably find myself coughing up the cash so I could keep the data and run a variety of reports. The data is solid, but keeping it with the free version is difficult.

Pros
This app provides more options than other free counterparts like Google. It’s also for more aesthetically pleasing ‘s and I found clients more likely to participate with a survey monkey survey than others.

Cons
Exporting data is difficult with the free version. They also don’t maintain the information in their database past a certain number of months. It’s not impossible Since members can pay for more features, but free sole proprietor who can’t afford a pricey subscription it can be rather limiting.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Anonymous

Unsure Who To Blame ...

Used daily for 1-2 years
Reviewed 2021-03-09
Review Source: Capterra

The idea behind digital survey taking is incredible, tech does soooo much for the modern world, but when it comes to surveying, marketing, or attempting to do any type of consumer data collection for means of attaining any type of accurate analysis, I dont know if we will ever have a model for selecting candidates that actually benefits and represents a person or company in the totality which we are seeking. The human psyche is astronomical, our decision making process is based on so many different factors that often contradict, none the less its still right, and sometimes wrong. In saying that, the ease of use is incredible, implementation and all things office & "paperwork" are a breeze, however I don't know if it would have been worth it financially to keep it around. Also the time it takes our staff to sort through the data and try to create a system for receiving more accurate results based on the information we seek is outstanding. Most people do not have the time that it takes to complete an in depth questionnaire without some sort of compensation. It will take a while to create a system that returns the results we seek, and that is assuming the survey taker is HONEST!!! Truly incredible. A huge task if you use the software for anything other than entertainment.

Pros
Ease of use, functionality for simple tasks or very basic data collection. Price. Easy to understand dashboard, mostly user friendly.

Cons
Results were not quite what we were seeking, and it wasn't until we used the software on our own did we find out the complexity behind receiving accurate data. We were being phased out when we shouldn't have been and took some time to figure out that maybe the problem lies behind what we are geared towards, the data we seek, and the problems we try to solve for people. Data collection dependent on societies psyche or judgement forming depends on so much, mostly their ideas and experiences in their reality, which may be wildly different than others, based on the same or different factors. So long story short our results were not what we were seeking and its extremely time consuming creating a model for accurate questioning.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 0/10

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Andrew K.

Easy and Cost Effective

Used occasionally for 2+ years
Reviewed 2021-02-04
Review Source: Capterra

Overall, I highly recommend Survey Monkey for quick and easy survey creation. Even at the free version level, there are a variety of quality features that will make this program very useful for both collecting and analyzing data. The interface is incredibly user friendly, and when used in tandem with the mobile app, this product is very convenient and effective for basic survey needs.

Pros
The Survey Monkey platform gives you a variety of ways to customize your surveys, including multiple choice, short answer, and true/false. It also allows you to easily duplicate previous surveys so that you are not re-creating templates you wish to use regularly. The platform also provides excellent analytics for reviewing responses and trends so that you can better understand and track the results of your surveys. The option to make surveys anonymous is also extremely beneficial for more sensitive topics. The best part is, all of this functionality is available through the free version of the platform. The mobile app is also incredible accessible and easy to use.

Cons
The ability to truly customize your survey (logs, fonts, footers, etc.) is strictly reserved to paid subscriptions. The free version of the application gives you up to a maximum of 10 questions, so unless you want to pay the monthly fee, your surveys need to be very concise. For business use, a monthly subscription requires a minimum of three users at $25 per user. This cost adds up quickly, so unless you are implementing surveys very regularly, you may not see the full value.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Daine s.

Survey monkey easy money for your time

Used weekly for 2+ years
Reviewed 2020-12-29
Review Source: GetApp

My experience has been great I have been able to make an extra hundred dollars per month using this software and I hope it stays relevant and lucrative in the future so I can continue to.

Pros
What I like most is that you’re able to complete surveys from anywhere in the world and receive money and a pay out whether it’s points or currency. I’ve grown to love this software and apps and have it on all of my devices that are able to download it you can cash out via PayPal and it’s very easy to navigate and use use of convenience is perfect and recommend it highly to all of my peers and coworkers.

Cons
Well I like leases that most of the survey is legal to nothing however I love that they keep a point system so you don’t just waste your time .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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SurveyMonkey pricing

Starting from
$25/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Billed annually

SurveyMonkey features

Access Controls/Permissions
Alerts/Notifications
CRM
Customizable Branding
Customizable Templates
Data Import/Export
Email Management
Email Marketing
Reporting/Analytics
Search/Filter
Social Media Integration
Surveys & Feedback
Third Party Integrations

API (507 other apps)
Activity Dashboard (373 other apps)
Calendar Management (299 other apps)
Contact Management (358 other apps)
Customer Database (310 other apps)
Mobile Access (396 other apps)
Reporting & Statistics (401 other apps)

Videos and tutorials

Additional information for SurveyMonkey

Key features of SurveyMonkey

  • Skip logic, question & answer piping
  • Answer validation
  • Trend tracking
  • Response quotas
  • Unlimited questions per survey
  • Quizzes with custom feedback
  • Unlimited filters & crosstabs
  • Custom variables
  • File upload
  • White label surveys
  • Shared alerts
  • Automatic reminders
  • Global & industry benchmarks
  • Advanced branching
  • Asset library
  • CRM integration
  • Customizable branding
  • Custom reports
  • Custom filters
  • Document storage
  • Email integration
  • Email response tracking
  • Multi-lingual surveys
  • Permission management
  • Real-time feedback
  • Recurring surveys
  • Social media integration
  • SSL security
  • Survey templates
  • Third party integration
  • Trend analysis
  • Video & image questions
  • Customizable design themes
  • Survey management
  • Response analysis
  • Feedback collection
  • Text analysis
  • Content repository
  • Data export
  • Daily email updates
  • A/B testing
  • Role-based permissions
  • Surveys & feedback
  • Customizable survey links
  • Access control
  • Password-protected surveys
  • Collaborative survey editing
  • Commenting
  • Conditional questions
  • Scheduled surveys
View All Features

Benefits

-- Flexible platform works for any need or survey type
-- Hundreds of integrations put survey data exactly where you need it most
-- Little-to-no training required so you start discovering insights right away
-- A market-leading platform trusted by 98% of the Fortune 500