Swell vs rater8

Birdeye

Podium

Thryv

Reputation

SocialClimb

Lighthouse 360

Compare Swell and rater8 based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale.

Lighthouse 360 is a patient communication management software that helps dental practitioners manage bookings, treatment plans, and payments. The platform enables supervisors to automatically send confirmations and reminders for upcoming appointments and follow-ups.

Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers.

2-Way Messaging

Activity Dashboard

Alerts/Notifications

Automated Responses

Automated Scheduling

Campaign Management

Campaign Planning

Campaign Scheduling

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Complaint Monitoring

Contact Management

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Drag & Drop

Email Reminders

Engagement Tracking

Feedback Management

Live Chat

Mass Texting

Message Personalization

Messaging

Mobile Coupons

Monitoring

Multi-Campaign

Multi-Channel Campaigns

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Location

Negative Feedback Management

NPS Survey Structure

Patient Engagement

Performance Metrics

Predictive Analytics

Process/Workflow Automation

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Reminders

Reporting & Statistics

Reporting/Analytics

Reputation Management

Response Management

Review Badge Management

Review Monitoring

Review Notification

Review Request

Scheduled Messaging

Search/Filter

Sentiment Analysis

SMS Messaging

Social Media Integration

Social Sharing

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Trend Analysis

Visual Analytics

Swell

Android

Linux

Web-based

Windows

iPad

iPhone

Owner

It’s very helpful in getting reviews for people I know that have had excellent experiences with our installations. Simply asking or hoping doesn’t go very far.

dentist

Ease of use and immediate results. Customer support is very helpful and want you to succeed.

Dentist/Owner

The return on investment has been outstanding. Swell is an awesome company to work with.

Administrative Assistant

I liked the ease of access and the layout. It was more modern than the software we used before, and a was at a better price point.

Marketing Manager

Very easy to set up and very nice to have a great customer support team.

Dentist

We are finally obtained amazing 5 star reviews on Google thanks to Swell's easy to use interface and well formatted text messages and graphics.

Founder

Love the ability to customize the request message and the timing of the send. Deep links to ALL review sites that matter.

When you do that it takes reviews away from google and Facebook. I probably had 30 people review me in swells platform which is completely worthless because no one can see them but me.

The way the software was developed makes it very easy for a patient to review my practice and the numbers have been growing as a result. One of the best ways to drive referral marketing.

Insurance Coordinator

Setup was seamless and we started receiving reviews right away. My contact with customer service has always been good.

I love how easy it is to use. It is very user friendly.

Marketing Coordinator

M writing this review because I have been very happy with Swell in our first 3 months of use. The software has exceeded my expectations.

Removing names from list can be a bit confusing.

Manager

They helped us send review requests and we were able to build our reviews up over 100 within the first few months, so now we are one of the top salons on Google.

Head of Marketing

Not to mention their customer service team has gone above and beyond for us getting our integrations worked out. I would encourage any company looking to implement a new SMS software to go with Swell.

EVP Client Strategy

They already integrate with most practice management softwares so I can't imagine this would be difficult to do.

Im not too certain of the emails I get and the rating its a little confusing because I dont know the ratings the pt gives.

Owner 

Integration was very easy into our existing website and software.

Swell screenshot: Keep a pulse on your reputation with at-a-glance data analysis of your review requests, messages, and much more in the Swell dashboard.

Swell screenshot: Rank higher in search results by sourcing reviews with Swell Review’s automated messages.

Swell screenshot: Centralize all your messaging in one inbox with Swell Message.

Swell screenshot: Convert online visitors into new customers with Swell Webchat.

Swell screenshot: Manage all your reviews, messages, contacts, and campaigns on the go with the Swell mobile app.

Large Enterprises

Mid Size Business

Small Business

SocialClimb's platform helps doctors, medical practices, and hospital service lines grow their business by taking charge of their online presence, sending ads targeted to the right patients, and measuring marketing campaign patient acquisition costs.

Thryv is an all-in-one, cloud-based management platform specifically designed for small businesses. Thryv integrates contact management, CRM, text (SMS) and email marketing, online listings and reputation management, online appointment booking, social media scheduling, payment processing, and more.

Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

rater8 is the industry's leading reputation management solution, designed to help healthcare organizations effortlessly cultivate patient reviews, collect feedback, and drive practice improvement.

AI/Machine Learning

Customizable Reports

HIPAA Compliant

Real-Time Monitoring

Review Sharing

SEO Management

Social Promotion

Widgets

Workflow Management

rater8

General Manager

Super easy integration, friendly and helpful onboarding and customer experience staff, and knowledgeable guidance on recommendations for our reputation management strategy.

It's easy to use, and our account manager, [SENSITIVE CONTENT], is always on it. We have had such a wonderful experience with this interface and would absolutely recommend.

Director of Marketing

Their quarterly support calls are organized and essential to helping me understand all the moving parts of Rater8 and their best practice recommendations are always welcome.

Physician

Rater8 has been fantastic in helping me learn from patients n and I can improve my practice.

Administrator

The customer support and education online reputation is wonderful. We took a conservative approach to year 1 and are excited to advance a bit more in year 2.

Rater8 offers excellent support. When I have a question or suggestion for product development they are always very helpful and some of those wish list items are now features.

Clinic Manager 

The software is very user friendly. The reports are easy to read and the customization options are great.

Sales Manager

My team and I love the easily accessible dashboard, the low rating alerts and their willingness to always listen to any and all suggestions we present.

EMR Project Manager

We liked how in depth the analysis of profile management and review tracking was from the very start. As we have worked with Rater8, we have found that the customer service is excellent.

It has been a great investment and the impact has been significant compared to other programs.

Administrator 

One of the best things about this software was the ease of integration.

Practice Administrator

Ease of use, price, customer support, quarterly check-in calls. The company gives us great ideas on how to improve our on-line presence.

Marketing Director

I've appreciated how well designed it is, the quick responsiveness when running reports, the options for seeing numerous data sets, and the excellent support I've received from the Rater8 team.

Business Director

The terminology is a bit confusing at times and some of the KPIs require explanation that isn't intuitive.

We have not yet come across any features that we feel are missing; there are far more features than we think we would ever use and the list of updates sometimes gets a bit daunting.

Sometimes I forget to send the file over to Rate8, I try to send a week at a time.

Practice Manager

If there are times we have consistent negative feedback, we can address the issue internally, in a timely manner.

Review Manager 

RATER8 modified their product to fit our Dumpster rental business very  quickly and efficiently.

rater8 screenshot: rater8's centralized dashboard pulls in every review from each listing, so you can monitor and respond from one place.

rater8 screenshot: Understand your net promoter score, ratings distribution, benchmark analysis, and more with rater8's data visualizations.

rater8 screenshot: rater8's Verified Reviews listings appear in generative AI results and local search results, giving patients even more opportunities to find your providers.

Swell vs rater8 Comparison (2026)

Swell

rater8

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives