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Swell Pricing, Features, Reviews and Alternatives
Swell FAQs
Swell product overview
What is Swell?
Swell CX is a cloud-based platform designed to help small to large businesses collect and manage customer experience feedback through net promoter scores, online reviews, and customer satisfaction (CSAT) surveys. The unified platform comes with a one-click feedback system which allows users to generate positive reviews from customers in real time.
Typical customers
Platforms supported
Support options
Training options
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Swell pricing information
Value for money
4.5
/5
327
Starting from
No pricing info
Pricing options
Value for money contenders
Swell features
Functionality
4.5
/5
327
Total features
78
5 categories
Most valued features by users
Functionality contenders
Swell users reviews
Overall Rating
4.6
/5
327
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.81/10
245
57
15
2
8
Overall rating contenders
Chrisane G.
Marketing Director
Consumer Services, 1-10 employees
Review source
Transcript
Chrisane: My name is Chrisane. I'm the Marketing Director and I work in Consumer Services. I give Swell...
Jeff B.
Used daily for 1-2 years
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We immediately saw a big uptick in the number and quality of reviews left by our clients.
Super easy to use. In one click clients can leave easy ratings and reviews on google, facebook, yelp, whatever. They send a report every month detailing the number of reviews requested, the number posted, average rating, and the number that were posted on the various search sites.
Getting a review from a client is more effective when the client is still in your presence. Once they leave your location, response rates go down. That isn't a factor related to the software, but just a fact of human nature. As long as your client isn't on your wifi, try and get the review before they leave your place of business.
Ethan M.
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
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We were looking for a solution that increased the amount of reviews we currently get on Google, Facebook and other sites. We considered many solutions, and even adjusting our current solution, but when we talked to Swell we found them not to be the lowest cost option, but their quality shined. They definitely are lower cost than the other competitors we looked at (Birdeye & Podium), but what really motivated us was no contract and the fact that they were a genuine and sincere operation. Once we turned their solution on, it massively increased our rate of reviews - at least 5x.
Easy integration with our Eagleosft dental software. They increased our reviews by 5x. Support has been rarely used, but when we have had to talk to them: great.
There isn't anything we like least. Their support is responsive. Their website is fast and easy to use. Their software syncs with our server well. They have plenty of great recommendations. I don't know what to say "least" about. :)
Steven I.
Construction, 51-200 employees
Used daily for 6-12 months
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Negative experience overall. They stopped letting us send out reviews, and reviews that were "sent" weren't being counted accurately so I couldn't track my employees correctly. We definitely got more reviews, but for the cost we expected to be able to use the API to integrate and automate the reviews but that didn't happen because the API is the worst we've seen.
The ease of sending a text message out to customers and having them review in 1 tap is great.
I feel like we were lied to during the sales process. The API is absolute garbage compared to other software and the salesman said we'd be able to use it to do whatever we needed to in our in-house software based on Quickbase. That was a lie and the API is a mess to even sift through. Don't advertise use of an API when the API is worthless.
Steve E.
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
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Pretty happy overall. Have had some challenges on the api side of things and making it work with Zapier and some of our outside platforms. They have made and pushed changes without notification causing breakage on the review side. Overall I am happy though as when its working its good.
Works really well for collection reviews for our clients
Some API hiccups and integration hiccups. Seems like its still in its infancy on the API side
Omar A.
Medical Practice, 1-10 employees
Used daily for 6-12 months
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Awesome experience and always get a response quickly if I have any questions or concerns.
The way the software was developed makes it very easy for a patient to review my practice and the numbers have been growing as a result. One of the best ways to drive referral marketing.
Multiple reminders can be a pro and a con. Everytime patient comes in he/she gets a reminder to review. Im sure those that dont wont to review may find it annoying.
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