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Swell Pricing, Features, Reviews and Alternatives

Swell product overview

What is Swell?

Swell CX is a cloud-based platform designed to help small to large businesses collect and manage customer experience feedback through net promoter scores, online reviews, and customer satisfaction (CSAT) surveys. The unified platform comes with a one-click feedback system which allows users to generate positive reviews from customers in real time.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support
Email/Help Desk
Chat

Training options

Documentation
In Person
Webinars
Live Online

Swell pricing information

Value for money

4.7

/5

212

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Swell features

Functionality

4.6

/5

212
Total Features42 4 categories

Most valued features by users

Reporting/Analytics
API
Reporting & Statistics
Third Party Integrations
Activity Dashboard
Customizable Branding
CRM
Social Media Integration

Functionality contenders

Swell users reviews

Overall rating

4.7

/5

212

Positive reviews

95%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.12/10
Rating distribution

5

4

3

2

1

171

31

7

0

3

Pros
The return on investment has been outstanding. Swell is an awesome company to work with.

RC

Ryan C.

Ease of use and immediate results. Customer support is very helpful and want you to succeed.

TG

Talar G.

It’s very helpful in getting reviews for people I know that have had excellent experiences with our installations. Simply asking or hoping doesn’t go very far.

SS

Stuart S.

Cons
When you do that it takes reviews away from google and Facebook. I probably had 30 people review me in swells platform which is completely worthless because no one can see them but me.

MD

Matt D.

Removing names from list can be a bit confusing.

AH

Amparo H.

They already integrate with most practice management softwares so I can't imagine this would be difficult to do.

JG

Jake G.

Overall rating contenders

Overall Rating

Great Customer Service & a

Reviewed a year ago

Transcript

Chrisane: My name is Chrisane. I'm the Marketing Director and I work in Consumer Services. I give Swell...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Better option than Podium

Reviewed 2 months ago

Very easy to set up and very nice to have a great customer support team.

Pros

Cost effective- easy to communicate with support

Cons

There are glitches that happen occasionally

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BirdEye was good; Swell is GREAT!

Reviewed 10 months ago

I’m writing this review because I have been very happy with Swell in our first 3 months of use. The software has exceeded my expectations! I have also been absolutely thrilled with Swell’s customer service. I always get an answer or solution within the day of my inquiry. Fantastic!

Pros

Swell is very easy to implement, and the dashboard is intuitive and user-friendly. My favorite Swell feature is one I thought might be a negative: customers leave a review after only one click. Why would a one-click system be a negative? We previously used BirdEye and were very happy with them. Unfortunately, a programming glitch did not allow our practice management software to function with BirdEye...

Cons

The two details I have asked Swell to address are: - A small review counting badge that we can install in the header of our website (they are working on it). - For our replies to reviews to be visible in the Swell review scroll that we have on our website. Again, I hear the technical wizards at Swell are working to fulfill this request.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Would not Recommend. Waste of Money.

Reviewed 2 months ago

My overall experience with Swell was horrible. Not only to have issues from the start, but I was misled about a seasonal contract, as I am a seasonal business. So being trapped in to a contract where the claims of service are not being met. My number of reviews went down after starting Swell. This is a true salesman style company, great word tracks and presentation, but nothing to back up the claims.

Pros

The only good thing I can say is that the software was easy to use and learn. However, useless it may have been.

Cons

I experienced constant issues with the integration. Took over 45 days to get the Swell integration complete and working after being told it would seamlessly integrate to Fareharbor. Of course this used up my trial time as well. So you can guess what happened next. Reviews were not sent to every customer as was claimed to happen once the integration was complete. Response at getting reviews went down once Swell took over the review requesting.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Swell was the perfect choice!

Reviewed 2 months ago

The entire process has been excellent and its made such a huge improvement on how we communicate with potential and current customers.

Pros

Review management has been an incredible success. But adding Swell to our website was a game changer. Our team fields so many questions from potential clients that would have gone unanswered before! The text engagement is better for us than Live Chat; it allows us to continuously communicate with them, without losing the conversation. Our prospective client engagement is through the roof!

Cons

There were a few bugs in the beginning, but its been pretty smooth sailing so far!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

We love SwellCX

Reviewed 2 years ago

We are able to quickly gain reviews from patients of our dental practice. These reviews can easily be responded to through the platform. We have grown with new patients seeing the number of reviews we have as well. It is a very cyclic process that is growing moving forward.

Pros

This software seemlessly integrated with our system to send review requests daily. Since the implementation we have gotten about 25-30 reviews per month. This was compared to the 5 per month we were getting in the previous timeframe with a different platform.

Cons

We have had no issues with the program. Any customization was addressed quickly from support and resolved our concerns. The only thing that could make it better would be saving some money. However, it is already well worth the price that we pay.

Swell FAQs and common questions

Swell has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Swell has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Swell supports the following languages:
English


Swell supports the following devices:
Android, iPhone, iPad


Yes, Swell has an API available for use.


Swell integrates with the following applications:
Facebook


Swell offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk, Chat

Most popular Swell comparisons

SwellvsReviewTrackers
SwellvsPodium
SwellvsNiceJob
SwellvsGetMoreReviews
SwellvsBirdeye

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