Swell CX Pricing, Features, Reviews & Comparison of Alternatives

Swell CX

Cloud-based customer experience management platform

4.89/5 (79 reviews)

Swell CX overview

Swell CX is a cloud-based platform designed to help small to large businesses collect and manage customer experience feedback through net promoter scores, online reviews, and customer satisfaction (CSAT) surveys. The unified platform comes with a one-click feedback system which allows users to generate positive reviews from customers in real time.

Key features of Swell CX include process automation, review management, social media metrics, gamification, sentiment analysis, surveys, trend analysis, and multi-channel feedback collection. The platform comes with a centralized dashboard, which allows users to manage the entire lifecycle of online reviews, from tracking and collection through to final reporting. Enterprises can use text and email support functionalities to directly engage and communicate with customers regarding feedback.

Swell CX supports an application programming interface, as well as built-in integration features to connect the platform with third-party CRM, POS, patient management systems, and more. The platform's customization module lets users personalize all aspects and processes of feedback to encourage better response rates.


Starting from
Pricing options
Value for money
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Business size



United States

Supported languages

Swell CX screenshot: Swell CX feedback collection screenshotSwell CX screenshot: Swell CX feedback through social media screenshotSwell CX screenshot: Swell CX dashboard screenshot

Swell CX reviews

Value for money
Ease of use
Customer support
Mallory Merrill

Swell CX is all about enabling businesses to engage w/ customers in an easier, more meaningful way.

Used daily for 6-12 months
Reviewed 2018-04-12
Review Source: Capterra

Swell CX gives you the tools to better manage your customer experience and more meaningfully interact with your consumers. That's a powerful benefit, and one that will help you achieve greater success in your business.

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Lilly Pagan

We love Swell!

Used daily for 6-12 months
Reviewed 2019-08-08
Review Source: Capterra

Swell team made all the on-boarding process so smooth and painless. Once we went live with Swell our reviews were non-stop!

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Eric Bunnell

Online review generation needs to be simple - Swell does it the best!

Used daily for 1-2 years
Reviewed 2019-08-08
Review Source: Capterra

Phenomenal product and support!! I run a marketing agency that works with hundreds of dental practices, and Swell is by far our favorite partner. Their system works seamlessly and is so simple for our dental clients to use. We have seen reviews increase by 50-100X in the first 6-months. We recently had a practice that wanted to get to 100 reviews. They were at 47 reviews for the first 3-years in practice. By the end of the second month using Swell, we had accomplished our goal of 100 reviews. That was more reviews in 2-months than that practice had in 3-years. Thanks for all the success!!

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Britney Long

Nothing Compares to Swell CX!

Used daily for 6-12 months
Reviewed 2019-08-08
Review Source: Capterra

My overall experience has been great! Anytime something hasn't worked properly or I needed help, Todd is quick to respond and resolve whatever it may be! So thank you for making the streamlining process for our practices a breeze!

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Omar Ansari

Amazing platform

Used daily for 6-12 months
Reviewed 2019-08-08
Review Source: Capterra

Awesome experience and always get a response quickly if I have any questions or concerns.

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Swell CX pricing

Starting from
Pricing options
Free trial
View Pricing Plans

Contact SocialSwell for Lite, Pro and Enterprise pricing information.

Swell CX features

Activity Dashboard
CRM Integration
Customizable Branding
Reporting & Statistics
Social Media Integration
Third Party Integration

Activity Tracking (148 other apps)
Automatic Notifications (190 other apps)
Automatic Reminders (179 other apps)
Calendar Management (171 other apps)
Contact Database (122 other apps)
Custom Fields (141 other apps)
Customer Database (146 other apps)
Customizable Reporting (152 other apps)
Customizable Templates (154 other apps)
Data Import/Export (167 other apps)
Electronic Payments (127 other apps)
Email Integration (180 other apps)
Mobile Integration (126 other apps)

Additional information for Swell CX

Key features of Swell CX

  • Analytics
  • Customer Review Platform
  • Customer Satisfaction (CSAT) Surveys
  • Multi-Channel Collection
  • Negative Feedback Management
  • Net Promoter Score (NPS) Surveys
  • One-Click Feedback
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Social Media Monitoring
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