Swell CX Pricing, Features, Reviews & Comparison of Alternatives

Swell CX

Cloud-based customer experience management platform

4.89/5 (139 reviews)

Swell CX overview

What is Swell CX?

Swell CX is a cloud-based platform designed to help small to large businesses collect and manage customer experience feedback through net promoter scores, online reviews, and customer satisfaction (CSAT) surveys. The unified platform comes with a one-click feedback system which allows users to generate positive reviews from customers in real time.

Key features of Swell CX include process automation, review management, social media metrics, gamification, sentiment analysis, surveys, trend analysis, and multi-channel feedback collection. The platform comes with a centralized dashboard, which allows users to manage the entire lifecycle of online reviews, from tracking and collection through to final reporting. Enterprises can use text and email support functionalities to directly engage and communicate with customers regarding feedback.

Swell CX supports an application programming interface, as well as built-in integration features to connect the platform with third-party CRM, POS, patient management systems, and more. The platform's customization module lets users personalize all aspects and processes of feedback to encourage better response rates.
www.swellcx.com

Pricing

Starting from
$199/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Swell CX screenshot: Swell Schedule DashboardSwell CX screenshot: Swell Review DashboardSwell CX screenshot: Swell Survey DashboardSwell CX screenshot: Swell Webchat DashboardSwell CX screenshot: Swell Insight DashboardSwell CX screenshot: Swell Message DashboardSwell CX screenshot: Swell Pay Dashboard

Swell CX reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.8
  4.9
  4.8
Mallory Merrill

Swell CX is all about enabling businesses to engage w/ customers in an easier, more meaningful way.

Used daily for 6-12 months
Reviewed 2018-04-12
Review Source: Capterra

Swell CX gives you the tools to better manage your customer experience and more meaningfully interact with your consumers. That's a powerful benefit, and one that will help you achieve greater success in your business.

Pros
Swell CX does a lot of cool things, but it's most valuable feature is perhaps its ability to create two-fold awareness for its users. What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers. The software does this in two major ways: first, by gathering ALL of your business' customer reviews, and displaying them all in one place; and second, by offering your business a means to interact w/ customers in a fully customizable way. This means you can engage w/ your customers exactly how YOU want to, and that your business' Google reviews, Yelp reviews, Facebook reviews, even those provided exclusively to Swell, are organized, analyzed, and displayed in one simple dashboard. This gives business owners incredible insight into customer experience, and a better way to interact w/ their consumer. Here are some cool things Swell CX offers: - easy to use, intuitive software - useful review & reviewer metrics - access to all public reviews and all private Swell reviews - integration w/ powerful review sites like Google & Facebook - a dashboard that displays all of your business' reviews - customizable email & sms campaigns - campaign metrics - ability to manage multiple locations Ultimately, Swell CX helps you better understand your customers which helps you better understand your business. With Swell, you have more control over customer engagement and perception. Plus, it's easy!

Cons
There are a lot of tools built into this software, and I want for them ALL to be used! My only fear is that businesses won't utilize the software to its full potential.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jack Swartout

We love SwellCX

Used daily for 6-12 months
Reviewed 2019-08-15
Review Source: Capterra

We are able to quickly gain reviews from patients of our dental practice. These reviews can easily be responded to through the platform. We have grown with new patients seeing the number of reviews we have as well. It is a very cyclic process that is growing moving forward.

Pros
This software seemlessly integrated with our system to send review requests daily. Since the implementation we have gotten about 25-30 reviews per month. This was compared to the 5 per month we were getting in the previous timeframe with a different platform.

Cons
We have had no issues with the program. Any customization was addressed quickly from support and resolved our concerns. The only thing that could make it better would be saving some money. However, it is already well worth the price that we pay.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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amanda mix

easy to use

Used daily for 1-2 years
Reviewed 2019-08-08
Review Source: Capterra

Pros
easy to use, automatically sends out review requests

Cons
seems to not be pulling any reviews after the first month

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Jake Goates

Best Tool on Market to boost patient engagement

Used daily for 6-12 months
Reviewed 2020-05-11
Review Source: Capterra

their customer support and training support is terrific. It was easy to setup and even easier to use.

Pros
The webchat tool is designed as a lead generation tool first, which helps patients, website visitors, and staff engage via text instead of tethering them to the computer. I also love the automated system to invite patients to leave reviews straight to Google without too many clicks. consistently seeing 25% more reviews come through Swell than any other tool being used in the dental industry.

Cons
The fact that we can't do automated appointment confirmations or reminders via SMS or online booking. They already integrate with most practice management softwares so I can't imagine this would be difficult to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daniel Hostrander

Doubled the number of Google Reviews!

Used daily for 6-12 months
Reviewed 2020-05-02
Review Source: Capterra

Pros
How many more reviews we received the very next month using the software

Cons
I wish we could make it so that patients who wrote a review would NOT receive another request in the future

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Swell CX pricing

Starting from
$199/month
Pricing options
Subscription
Free trial
View Pricing Plans

Contact SocialSwell for Lite, Pro and Enterprise pricing information.

Swell CX features

API
Activity Dashboard
Customizable Branding
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration

Activity Tracking (186 other apps)
Automatic Notifications (223 other apps)
Calendar Management (196 other apps)
Contact Database (146 other apps)
Contact Management (149 other apps)
Custom Fields (161 other apps)
Customer Database (185 other apps)
Customizable Reporting (182 other apps)
Customizable Templates (198 other apps)
Data Import/Export (209 other apps)
Electronic Payments (159 other apps)
Email Integration (214 other apps)
Reminders (199 other apps)

Additional information for Swell CX

Key features of Swell CX

  • Analytics
  • Customer Review Platform
  • Customer Satisfaction (CSAT) Surveys
  • Multi-Channel Collection
  • Negative Feedback Management
  • Net Promoter Score (NPS) Surveys
  • One-Click Feedback
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Social Media Monitoring
View All Features