Thryv vs DrumUp

Systeme.io

Brevo Marketing Platform

ActiveCampaign

Systeme.io is an all-in-one marketing platform designed for launching and growing online businesses. The platform combines essential tools including sales funnel building, email marketing, website creation, course hosting, and affiliate program management into a single integrated system. Users can access comprehensive marketing automation features without needing multiple separate subscriptions.

Cloud-based marketing platform offering email, SMS, WhatsApp, automation, and CRM tools for businesses of all sizes.

ActiveCampaign is a cloud-based marketing and sales automation platform combining email, SMS, WhatsApp, CRM, and AI-driven automation.

Executive Director 

Customer support is clunky, mostly not helpful.

Owner

A team member no longer works with Thryv.  

We like their ease of access to customer service and we find that anytime we have an issue, our Thryv Rep is quick to address it and Thryv is quick to fix it or ease our mind.  

President

With their platform and knowledge, we have greatly improved our marketing exposure and client communications across the board. If you are looking for expertise and prompt, reliable services, I highly recommend Thryv and  [sensitive content hidden]!

Marketing automation for small business. Thryv integrates text and email marketing with contact management for a fully connected marketing automation suite.

2-Way Messaging

Access Controls/Permissions

Accounting Integration

Activity Dashboard

Activity Tracking

Appointment Management

Appointment Scheduling

Audience Targeting

Automated Publishing

Automated Responses

Automated Scheduling

Automatic Re-ordering

Availability Management

Batch Processing

Billing & Invoicing

Billing Portal

Booking Management

Brand Management

Brand Tracking

Calendar Management

Calendar/Reminder System

Calendar Sync

Campaign Management

Campaign Planning

Campaign Scheduling

Channel Management

Chat/Messaging

Class Scheduling

Click Tracking

Client Database

Client Management

Client Portal

Communication Management

Confirmations/Reminders

Contact Database

Contact Management

Content Management

Credit Card Processing

Customer Database

Customer Engagement

Customer History

Customer Segmentation

Customer Social Profiles

Customer Support

Customizable Branding

Customizable CTAs

Customizable Fields

Customizable Invoices

Customizable Templates

Customization

Data Enrichment

Data Import/Export

Data Security

Dental Practice Management

Document Storage

Drip Campaigns

Dynamic Content

Electronic Payments

Email Management

Email Marketing

Email Reminders

Email Templates

Email Tracking

Event Scheduling

Event Triggered Actions

Feedback Management

For Chiropractors

For Healthcare

For Insurance Industry

For iPad Devices

For Real Estate

For Small Businesses

For Startups

Group Scheduling

Image Library

Interaction Tracking

Internal Chat Integration

Invoice Creation

Invoice History

Invoice Management

Job Scheduling

Landing Pages/Web Forms

Lead Capture

Lead Distribution

Lead Management

Lead Nurturing

Lead Segmentation

Live Chat

Marketing Automation

Marketing Calendar

Mass Texting

Message Personalization

Mobile Access

Mobile App

Mobile Coupons

Mobile Payments

Monitoring

Multi-Account Management

The Thryv integrations most frequently cited by reviewers are: QuickBooks Online (an accounting product rated 4.3 out of 5 for its integration with Thryv) and Gmail (an email management product, 4.7).

Integrations

By industry, Thryv reviewers are most commonly professionals in construction (17%). The most frequent use case for Thryv cited by reviewers is social media marketing (45% of reviewers).

Thryv

Web-based

iPhone

Android

iPad

Jobber

Housecall Pro

Birdeye

Keap

HubSpot CRM

Calendly

Salesforce Sales Cloud

Constant Contact

HubSpot Marketing Hub

Method CRM

Trello

monday.com AI Work Platform

Asana

Zoho CRM

Starter

Signature 

Custom 

Difficult cancellation process

Marketing Director

I cancelled after the first month for them failing to deliver anything at all and they charged me again 4 times in 3 days and claim I'm stuck with a 6 month contract!

100% of reviewers feel negative about Cancellation Issues. Some users report that canceling the service is complicated and often requires multiple attempts or lengthy interactions with customer service. Reviewers indicate that refunds are rarely granted, even in cases of dissatisfaction or unused service. They say ongoing charges may continue after cancellation requests, and some mention being locked into long-term contracts. Some reviewers feel frustrated by poor communication and lack of timely resolution when trying to terminate their subscription.

Communication feature limitations

Accountant

When using the text feature, we found that clients were not receiving or responding to the messages.  

Interior Designer / Decorator 

I certainly didn't realize any value they might have because I could never get a phone call back.  

62% of reviewers feel negative about Phone and Messaging. Some users say they experience problems with notifications for calls and texts, making it easy to miss important messages. Reviewers report issues with incorrect contact information, lack of integration with dialer systems, and unreliable messaging delivery. They indicate that customer support is often unresponsive to communication-related problems. Some reviewers mention difficulties with the mobile app and challenges in managing conversations efficiently.

Limited email campaign capabilities

50% of reviewers feel negative about Email Campaigns. Some users say the email marketing tools lack customization options and feel basic compared to dedicated platforms. Reviewers report difficulties with sending campaigns, integrating external email accounts, and managing mailing lists. They indicate problems with automated emails, template limitations, and challenges in reaching support for email-related issues. Some reviewers mention that the system does not fully replace traditional email solutions for their business needs.

Frequent technical glitches

58% of reviewers feel negative about Bugs and Issues. Some users report encountering software bugs, error messages, and system crashes that disrupt their workflow. Reviewers mention slow updates, unresolved technical problems, and difficulties with integrations like QuickBooks. They say support staff often struggle to fix persistent issues, leading to ongoing frustration. Some reviewers indicate that glitches affect various features, from listings to client cards, and that problems can take a long time to resolve.

Payment and billing frustrations

ownder

Things took their turn for the worse when my bookkeeper notified me in early June that there were some major issues with my books due to how Thryv was addressing their 2.9% service fee, and rolling it into the Quickbooks HST Tax line.

69% of reviewers feel negative about Payments. Some users report issues with payment processing, such as delayed reimbursements, difficulty managing subscriptions, and lack of transparency in billing. Reviewers mention extra fees, problems with payment integrations, and confusion over service charges. They indicate that features like Thryv Pay and ACH payments can be unreliable or slow. Some reviewers express frustration with being billed for unused services and challenges in resolving payment disputes.

Automated appointment notifications

96% of reviewers feel positive about Appointment Reminders. Reviewers appreciate the ability to automatically send reminders to clients via text or email, reducing no-shows and missed appointments. Some users say the reminders help both staff and clients stay organized and on schedule. They find it convenient that reminders can be customized and sent at multiple intervals. Some reviewers indicate that integrating reminders with scheduling and CRM features improves overall client communication and business efficiency.

Efficient social content planning

Marketing Coordinator

The calendar for scheduling posts is so user-friendly and you can link as many social accounts as you need, no restrictions!

86% of reviewers feel positive about Social Media Scheduling. Some users report that scheduling posts in advance across multiple platforms saves significant time and effort. Reviewers appreciate being able to plan content for weeks or months, which helps maintain a consistent online presence. They find the scheduling calendar user-friendly and value the ability to link multiple social accounts. Some reviewers say this feature allows them to focus on other business tasks while keeping their social media active.

Supportive training and onboarding

VP of Operations

simplicity of the software makes it easy for new employees to learn.

85% of reviewers feel positive about Training and Learning Curve. Some users report that the training provided is helpful and makes it easier to adopt the software. Reviewers appreciate the one-on-one coaching and ongoing support, which helps them learn new features and maximize the platform’s potential. They find the learning curve manageable due to intuitive design and accessible resources. Some reviewers say that regular training sessions and responsive support staff boost their confidence in using the system.

Centralized social media control

Using for my marketing and social media has given me more time to concentrate on other things; peace of mind my website and social media are taken care of

85% of reviewers feel positive about Social Media Management. Some users say they value being able to manage all their social media accounts from a single platform, which streamlines posting and saves time. Reviewers appreciate the integration of social media with other business functions, allowing them to maintain a consistent online presence. They find automated posting and the ability to customize content for different platforms helpful. Some reviewers indicate that managing social campaigns and monitoring engagement in one place helps them focus on other business priorities.

Streamlined user experience

Partner 

It is so easy to use, and I like that I can manage everything in one place.

91% of reviewers feel positive about Ease of Use. Some users say the software is intuitive and easy to navigate, even for those with limited technical skills. Reviewers appreciate having all business tools in one place, which simplifies daily operations. They find onboarding and setup straightforward, and indicate that managing contacts, schedules, and communications is efficient. Some reviewers mention that the platform saves them time and helps keep their business organized.

Independent Health and Medicare Insurance Broker

I can keep track of my clients and what stage of the sale they are in, do invoicing, track commissions, schedule appointments, have a website and social media content created and posted for me.  

EXECUTIVE ASSISTANT

Between the customer support and being able to send files to the clients and receive files from the clients and also being able to have text and email conversations it is top notch.

Director of Operations and Accounts

Because it a very customizable multi-service solution, company wide adoption was a relatively slow process due to its complexity, and proficiency required taking full advantage of Thryv's educational and support process.

Gaining more customers organically as opposed to pay per lead services,  the ease of making online content, vustomers abilities to book online, and ny website.

Language Instructor

The invoice templates work well for our monthly tuition fees, and I like that parents can pay online.

The cross platform sharing and integration of information to various social media platforms, web search engines, etc.

The CRM - Keeping up with my customers information and invoices has helped me alot with my business.

I have completely customized all my fields and can track everything I need to right from one place.  

Sales Account Manager

As the Account Manager and Content Creator for our company, I find it very easy to work with and through Thryv to push our message out.  To be found on the internet more readily and to push content out through social media is a big win.

I’ve used it to manage customer bookings for private styling appointments, gather reviews and follow up with shoppers all from the dashboard.

I feel like pricing keeps going up quite frequently and the social media content does have to be tweaked periodically because it is not always completely accurate.

Bringing all my social media and business profiles to one place to manage will save me a lot of time.

Admin Office Mgr

I absolutely love the customer service at Thryv and find them one of the most valuable resources that is helping our business grow and "thryv"!

I really enjoy using the program to post and manage my social media posts.  

Administrator

It makes our online listings management and posting and managing socials so easy.

The appointment management keeps us on track and notifies us each day to our email

Setting up recurring lessons for my regular students takes just few clicks.

They're consistent and supportive through every process whether it's understanding the SEO side of things or ideas on how to improve our website.

The ability to have social media integrated for me, and ease of scheduling appointments, social media.

He’s helped tremendously and offers me additional add ons but doesn’t apply pressure for me to sign up for the add ons.

Nothing so far I’m just getting started with thryv in I’m going to see how they can get my page in front of clients.

Thryv vs DrumUp Comparison (2026)

Thryv

DrumUp

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives