ThunderTix vs Ticket Tailor Comparison

Easy to use, good reporting, great customer services...

I been using it for two years and don't have anything negative to said...

It has a reserved seating capacity for ticket sales.

I have to pay a maintenance fee when I am not using it.

Eileen, I appreciate your kind words about our support team, and I'll be sure to pass them on. As for pricing, we pride ourselves on being a great alternative to some of our competitors with high ticket fees. We think your customers appreciate it, too!

Ease of use for both tickets sales and ticket tracking.

Hard to find/use screen at venue day of for day of purchasers. Day of purchasers are not in alpha order, they are listed at bottom which requires seaching for them to check them in.

Erika, it sounds like we had a bit of a glitch while you used us, and I'm sorry we didn't have a better display. Today, we allow ordering in a variety of ways that might make your job easier. Crossing fingers you love the results! Despite that hiccup, I'm thrilled to see you gave us a 10 out of 10 and a five star rating. Thank you for honest feedback that helps us improve.

Thunder Tix was super easy to use. I had never used any ticket management software before and it was very easy to navigate and keep track of our ticket sales!

There were no cons for me! My experience was great!

I sure am glad we were your first ticketing software, Mandi, so we could give you the ropes. Thank you for sharing. We think you're awesome, too!

It is fairly intuitive to set up our ticket sales. I have been impressed with all the features for setting up multiple nights, etc. Our customers have found the interface to be straight forward and easy to operate. It has taken a lot of the pain out of handling tickets. The reporting features after closing night are especially nice.

It is not very easy to block out unavailable seats for certain nights, or reduce the cost of a seat in the case of an obstructed view.

It's very easy to setup, customize and implement ticket sales. It's also easy to make changes to tickets that have already been purchased. I also like the ease of accessing purchased ticket holder information.

The file size for uploading an image seemed too small for what I wanted to use.

Thank you for sharing your thoughts, Hilary, as we'd love to improve our platform for you. Would you mind opening a support request, so we can learn more about the image size and how we can enlarge it for you? I'm glad to read that you find everything easy-to-use (a hallmark of ThunderTix), but let's get that image improvement for you! Thanks for a 9 out of 10 rating!

ThunderTix integrates well with our website and makes the ticket buying experience very easy for our patrons. Ticket map shows our semi-thrust venue to our patrons. They offer many options to customize the program for your use.

We have no negative comments. ThunderTix is always ahead of the curve in terms of adding improvements. The feature request board is very helpful.

Steven, I swear you and Gail (another reviewer here) must work for the same organization. Both of you are loving our ease of use! As I mentioned to her, design is a huge component of what we do, and the result is evident in a beautiful interface that's easy for even the most occasional volunteer. Our feature request board allows you to share ideas and vote on others, so I'm glad you're appreciating that page! Keep your ideas coming, so we can continue to meet your needs. Thank you for your great review!

Allowed parents to easily purchase online tickets for our Harlem Wizards Fundraiser. In addition, it allowed us to easily sort the data we needed for our event.

Additional details to differentiate product from ticket options would have been helpful.

Remember learning to ride a bike? We tried to create ThunderTix so it wasn't THAT hard! I'm gad you found it easy, Kimberly. :) Thanks for a great review!

So easy to use and set up! Customer service is fantastic.

There really wasn't any cons that we experienced. We have only used it for one event and it was really flawless

There it is again, "Customer service is fantastic!" They are a force to be reckoned with, aren't they? And I agree, Ricky, with cutting out middle men. Ticket services that charge (and keep) high fees that don't add to your bottom line and hurt your customers is a trend we'd like to help reverse. I hope we continue to help break records with you!

ThunderTix is very user friendly and the support team was a great help when we needed them. It was a huge decision for us to move to online ticket sales for our dance recitals and it was the best decision we could have made.

Don't have one yet ...

Easy to buy tickets and have them resent to you.

It is difficult to navigate quickly when each walk-up transaction is different...some want to know there seats/print tickets, others want to buy, others are buying for a different show. You have to go back so many screens to start all over. I wish there was more drop-down menu functions to navigate in less clicks. I wish you could see a seating chart at any point in time via pop-up vs having to leave your transaction when customer asks a seating question.

Hello Kimberly, I'm sorry to hear that your experience is less than you expected. Let's see if we can turn that around! Did you know that at the conclusion of every order, there are "quick links" that allow you to repeat an order in a single click? Have you tried our Calendar interface available from the Event drop down menu? This is a very quick way of navigating different performances. Some of our busiest tours like to open event dates in a new window to keep the handy calendar ready to sell any performance quickly. I'm including my email address in this response, and I would welcome a conversation with you.

Ease of use and good graphics, etc. Still some areas needing to be corrected.

Printing out the evenings ticket purchases not complete. We have to manually write in admin. comments. Only way to easily print is using right click on mouse and choosing print. This does not show all of the information needed. Need a better print option. Also, doing an exchange on a season ticket package does not fill in the correct amount and we have to zero out the ticket price so that it is not requesting money to be paid. Only works correctly for single ticket prices.

Fran, thank you for the opportunity to respond to your concerns. Would you please reach out to our fantastic customer team, so we can see how we can improve? We'd love to understand your goals and how we can help. Thank you for taking the time to share your thoughts with us!

I love the convenience of the spreadsheet of tickets sold along w emails and type of ticket purchased

It's tough to navigate initially. I actually had to write the steps since I wasn't checking every day to remember

--most affordable compared to other ticket companies --ease of use --customer support --website user interface --scanner rental process --reports

--i had a lot of questions about the whole process but customer service was very helpful!

Easy to refer to often to track ticket sales. Able to run several reports for various forms of information.

Had to manually manipulate spreadsheets to differentiate totals of individual levels of sales.

Hi Shelley, and thank you for your kind words about giving you a nice organized interface. We've been making steady improvements in our reports including some automation around compiling numbers, sending nightly reports and more, so please share any specific ideas that make ThunderTix an even more valuable resource. And thank you for those five stars, too!

Has a lot of flexibility for other season ticket passes, private functions, and for displaying ticketing information on our website

Would like more integration options with Canadian merchant gateways

Thank you for taking the time to share your experience! We wanted to let you know that ThunderTix now supports many different gateway options (and even currencies). At the time of this writing, we have 13 integration options for Canadian gateways, seen here: http://www.thundertix.com/features/sell-tickets-online-internet-merchant-account/ As always, keep sharing your ideas to help us improve!

#1 - No added/rising fees to our patrons! Improving interface Customized Compatible with Authorize.net Reasonable cost PDF Ticketing Easy to train Reliable and Available

Reporting still being developed/enhanced Better testing and version control has been requested No real-CRM capability for patron management/history Development seems focused on "new" features (i.e. Facebook integration) more than refinement of existing features (i.e. reporting) Error codes are confusing to patrons when transactions are not going through Transaction/Administration speeds varies (system tweaking is needed after most iterations)

A lot has changed since 2011 -- In February 2014, ThunderTix rolled out a full CRM for patron management. It includes complete patron purchase history, donations management, robust filtering to report on multiple levels of customer data. All error messages that a patron might see during the purchase process have been modified, all order data saved on a declined transaction, and all fields with problems...

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Great customer service with quick response time. Always helpful and provides a great product that meets our needs for online ticket selling.

Nothing to report

It was extremely reliable -- we needed a precise ticket sales start time, as well as a new wait list feature. The system worked brilliantly. It was very easy to navigate and manage all details, including the ticket format, the guest lists, and more. We look forward to working with ThunderTix on future events as well. Thank you!

I can't think of anything I liked least...We are in a unique situation in that our tickets sell out within minutes. The only concern was that the event showed up as sold out before it actually was sold out, because ticket purchasers had the tickets in their carts and there has to be a 10 minute hold time before releasing the tickets if they are not purchased. This is understandable.

Yes, your events do sell out fast, don't they, Kelly! We're considering a change that might reduce the wait time for those seats "on hold", so stay tuned. We continue to make even greater improvements, so hopefully you'll seen that as you you return for your next slate of summer performances. Thanks for your terrific review!

easy to share tickets, easy to process refunds and exchanges, easy to create coupon and discount codes

Sometimes users lose their links, also would like an easier way to conduct door sales or print extras

The thing I like most about Thunder Tix is the easy ticket sales for our events that it offers. Back in the day we took phone orders and had to mail out printed tickets. With Thunder Tix the customer orders their own tickets AND is able to prin them right out. And they can even show the ticket on their phone and we just scan it that way. The ease of use to our ticket helpers is also a benefit. We can view a variety of reports and can search within our order by a variety of different options.

There is not too much that I do not like about Thunder Tix. At this time I cannot think of any suggestions for upgrades.

It is extremely user-friendly and has great features to make the experience of ticket-selling easy for the seller and professional for the buyer.

My only complaint would be the kick-out time for buying. It would be great if we could choose the time limit ourselves. Also, the scroll bar for the event listing page needs to be bigger and more prominent.

We love the price partnered with all the incredible features. Also, Thundertix is ALWAYS working to improve and is ALWAYS adding new and exciting features based on their customers requests. Their customer service is also amazing!

I wish that there was more of a variety of email softwares that ThunderTix software could automatically import to.

Hello Katie, First, thank you for the great review. I hope we continue to exceed your expectations. We are eager to improve our integrations. Were you aware that you can add your ideas as a feature request? We create many fantastic features as a direct result of those requests, so please take a moment to add your idea and the specific integration you'd like.

Does everything we need to manage ticket sales for a complex 4 day Beer, Food & Music festival, with camping and supplementary add-ons at a reasonable cost.

General UI experience isn't the best, but it's decent once you get used to it and evrything is there.

Your needs, Jamie, seem to be perfectly in line with what ThunderTix is all about: selling tickets, concessions, add-ons, and everything else within a single system. As you know, we invite our clients to submit their ideas on how we can improve, so if you have specific ideas, please share! In any case, I'm thrilled that it's working for you. And nothing says that like a referral to another clients -- thank you for that!

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No cons were added to this review