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ThunderTix Pricing, Features, Reviews and Alternatives

ThunderTix product overview

Price starts from


Per month

Usage Based

What is ThunderTix?

“Thundertix has provided us with the tools we need to make purchasing tickets to our events all over the country as user-friendly as possible. The added benefits like automated email reminders, product sales, waitlists, and email marketing options have all had a positive impact on our customers and our sales.”

Key benefits of using ThunderTix

Ticketing software must-haves:
* Sell event tickets online, by phone, and in-person at the box office
* Receive nightly deposits using your own payment gateway and never wait to receive proceeds again
* Scan, un-scan, and sell tickets at the door using the free ThunderTix app or your preferred hardware
* Easy-to-use software at a price that beats the competitors
* 24/7/365 support
* Control customer ticketing fees. Remove fees completely or optionally charge a service fee and retain 100% of the revenue so ThunderTix pays for itself
* Beautiful, custom-built seating charts along with general admission events
* Price tickets by venue section and/or ticket type
* Customize your event website using your own styles or CSS
* Embed events onto your website for seamless integration
* You own your customer data. We do not use or share your customer info for any reason.
* Abate COVID fears with options for automated social distance seating or “timed entry” to prevent crowded lobbies

Getting started:
* Begin planning events with a free trial. Everything transfers over to your paid account once you are ready to launch ticket sales
* Contact our 24/7/365 support team or utilize our vast support forum, how-to guides, and videos
* Learn from business owners like you through the private ThunderTix Facebook Users group
* Create unique logins for all users with permissions based on their role within your organization
* Reduce time spent communicating with renters by providing them access to their own event portal
* Create customized tickets and emails with advertising space for sponsors
* Utilize free virtual streaming and video integration for virtual or hybrid events

Increase revenue and cut costs with ThunderTix:
* Sell merchandise and concessions
* Integrated gift card sales
* Customer loyalty programs
* Sell season subscriptions and flex passes
* Bundle events together for discounted pricing
* Create coupons and promo codes
* Sell donations
* Convert tickets to a donation or to a gift card
* Invite customers to “round up” purchases for increased donations
* Advertise upcoming events and target ticket buyers using built-in features like mass mail, a full customer relationship manager (CRM), and pixel tracking for ad revenue.
* Downgrade to Maintenance during the off-season for just $10/mo

At your event:
* Visual updates on the seating chart show whether guests have arrived
* Greet your donors at check-in using patron classifications
* Optionally give guests the ability to handle their own seat exchanges, refunds, or convert their tickets to a donation

Setting yourself up for an encore:
* View sales graphs through your dashboard or download relevant reports in real-time and make informed decisions about your next performance
* View sales tracked per staff member and get your best reps on board
* Submit feature requests for increased functionality
* Utilize automated event email reminders and follow up surveys to learn what attendees loved about your event

Let ThunderTix handle all this so you can focus on creating a truly spectacular event!

Typical customers

Small businesses
Mid size businesses
Large enterprises

Platforms supported


Support options

Knowledge Base
24/7 (Live rep)
Phone Support
Email/Help Desk

Training options

Live Online

ThunderTix pricing information

Value for money




Starting from


Per month

Usage Based

Pricing options

Free plan
Free trial
Pricing range

Value for money contenders

ThunderTix features





Total features


6 categories

Most valued features by users

Reporting & Statistics
Third Party Integrations
Activity Dashboard
Data Import/Export
Email Marketing

Functionality contenders

ThunderTix users reviews

Overall Rating




Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.41/10
Rating distribution











Thundertix has been great to work with. The software responds to our needs and the ability to customise it to suit our needs and configurations is so helpful.


Ina h.

The service team is excellent; they’re always on hand to help and seem always seem happy to. You can customise tickets which is really handy and it’s totally controlled by us.


Maria K.

We love working with ThunderTix. ThunderTix has an amazing support system in place.


Melanie R.

You seriously can not talk to anyone if you have a problem. I had to take it off my website because so many people called me having trouble actually completing purchases.


Natale H.

The inability to have a store for merchandise separate from adding to a ticket. Refunds & exchanges to multi day events can get very confusing.


Leona R.

The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end.


Anonymous Reviewer

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Easy Interface. Easy to Setup. Reliable & A+ Professional Customer Service.

Reviewed 6 years ago

I enjoyed the overall experience. What was great about ThunderTix was a combination of two things, dependability and customer service. Whenever I had a question they answered it either by phone or email in a timely manner. They were also very thorough as to what you cannot and could do. With much creativity and flexibility there isn't really much you cannot do with their ticketing system.


It's affordable with its different ticketing plans, and you are not stuck paying an outrageous percentage of your sales. *Customer Service *Dependable *Automated Pre-sale system *Automated Post-sale system *Works on smartphones and tablets with easy. *Promotional tools. *Easy simple buttoning system even low tech Church volunteers of an elderly age were able to operate. *SSL Encryption on their end. *Works with multiple merchant portals


I am not really sure. They seem to even be concerned about quickly changing their system to benefit you from their open customer support page. You can see what the customers complained about, and even how they solved it. It was freaking incredibly risky, but also awesome to see how they fixed it. So if there are issues which I did not experience, they probably won't last too long.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simple, Straightforward Ticketing with Excellent Support

Reviewed 6 months ago

The experience has been very positive over all. I find that other ticketing software I have used make it possible to do everything and impossible to do anything. They get so bogged down in customizability that it makes it very difficult to make the most basic thing a ticketing software needs: the ability to sell tickets. Our organization is a small, 100% volunteer community theatre. Without staff,...


ThunderTix is cost-effective compared to other options on the market. It's easy to use with intuitive and thoughtful configuration. The design is empathetic and prioritizes access in a way that is refreshing for ticket software. The support is outstanding and their documentation is comprehensive. Our customers think the process is seamless and clear, and we have had no reports of a negative customer experience to date.


Support is awesome, but figuring out how to contact them can get convoluted because it's clear they want to lead you to their truly excellent documentation first. That's fine for "how do I" style questions, but makes reporting bugs pretty difficult. When we were setting up ThunderTix, it kind of felt like we were paying for every little thing: venue configuration, having reserved tickets, purchasing our POS equipment, etc.-- we didn't feel misled by the indicated pricing on the website, though, simply because those are primarily one time expenses.

Vendor response

I love the fact that you find our system easy for volunteers to use, Renae! Our design team spends a huge time on little things to make it easy. And how about those support reps? They are anything but unsung heroes to our clients, and I know they'll appreciate your words. So, thank you! I'm truly sorry you felt dinged by small fees. We really strive to be the perfect price point for smaller organizations,...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ThunderTix for the Win

Reviewed 2 months ago

I've been a Thundertix fan and user through at least 10 years and two different nonprofit organizations. [SENSITIVE CONTENT] and her staff are phenomenally helpful and personable, and the software itself is always improving. If you think of a useful feature or a shortcut and suggest it to them, it will usually appear shortly - unless they've thought of it first! Thank you Thundertix!


Aside from the user-friendly, easily navigated and well organized features, what I like most about the software is how it anticipates features you need before you even know you need them. The combination of tech support and responsiveness to users' requests makes this software essential for organizations of any type or size. Plus, they have a very active and responsive Facebook presence. And easy integration with our secure ticket purchase system.


ThunderTix is perfect for us, a non-profit in a rural community; our own technology needs to be improved to make the best use of ThunderTix features such as scanning performance attendees' tickets from their smart phones, which is becoming increasingly popular with our audiences.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Fine but not the best option out there

Reviewed 4 years ago

I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.


The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup.


The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.

Vendor response

Thanks for your great feedback. We spent a bit of time this year trying to improve our interlinking to make it easier than ever, and our efforts will continue. We truly want to be the most efficient, time saving software. If you have specific suggestions, I am all ears. You are welcome to write me directly, or you can create a feature request once you're logged in. I'll look forward to hearing from you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Crash, Boom, Bang! ThunderTix Makes Noise!

Reviewed 3 months ago

For the value, we have found this to be superior for our use. We are very happy so far. On March 14th, our first event goes live. We have tested, tested, and tested. If the system holds up, we will have exactly what we expected...........a great solution for our ticketing.


TTix was one of many ticketing packages that we researched. It was mid-range priced, had a very nice cross platform web based interface. We especially found that the product was easy to use, and when needed, video tutorials were provided. They also have a robust help forum, and a support ticket system that is quick and helpful. They also offer a paid top tier support package that we did not choose. We also liked their pricing structure that allows you to move to a maintenance status for "off times". Lastly, we found that the integration with our current STRIPE account was seamless.


The added costs made us hesitate a bit. For example, reserved seating is a must for our venue. In this package, you must have them create the seating chart for you (at cost). There is a bit of a delay in this process, and other competitors allow you to create your own charts. They also charge for adding Thermal ticket printing. We found that odd but ultimately decided not to offer Thermal ticketing. There is also added costs for using their email marketing.

Vendor response

Thank you, John, for shouting out those accolades for us! Our support staff will certainly love reading your comments. We realize that there are folks that might want to create the charts on their own, and one day we hope to offer that. Our design team is phenomenal, and they talk through the presentations with our clients to ensure we've covered every detail before ticket sales begin. Most of our clients appreciate that hand-holding, but we certainly can look at a self-serve model. The self-serve model will be coming for thermal tickets, so should you decide to add that, you can avail yourself of our designer. (You can design eTickets now.) Again, thank you for the fantastic rating!

ThunderTix FAQs and common questions

Q. What type of pricing plans does ThunderTix offer?

ThunderTix has the following pricing plans:
Starting from: $79.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

Q. Who are the typical users of ThunderTix?

ThunderTix has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does ThunderTix support?

ThunderTix supports the following languages:
English, French, Spanish

Q. Does ThunderTix support mobile devices?

ThunderTix supports the following devices:
Android, iPad, iPhone

Q. Does ThunderTix offer an API?

Yes, ThunderTix has an API available for use.

Q. What other apps does ThunderTix integrate with?

ThunderTix integrates with the following applications:
Wix, Authorize.Net, Constant Contact, PayPal, Google Analytics 360, Zapier, Zoom Meetings, WordPress, Twitter, Stripe, Squarespace, SendGrid, Google Ads, Weebly, Post Affiliate Pro, Mailgun, Mailchimp, Braintree, Instagram, Mailjet, Google Maps

Q. What level of support does ThunderTix offer?

ThunderTix offers the following support options:
Knowledge Base, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support, Email/Help Desk

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