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Ticketing software for the performing arts
ThunderTix Pricing, Features, Reviews and Alternatives
ThunderTix product overview
What is ThunderTix?
“Thundertix has provided us with the tools we need to make purchasing tickets to our events all over the country as user-friendly as possible. The added benefits like automated email reminders, product sales, waitlists, and email marketing options have all had a positive impact on our customers and our sales.”
Key benefits of using ThunderTix
* Sell event tickets online, by phone, and in-person at the box office
* Receive nightly deposits using your own payment gateway and never wait to receive proceeds again
* Scan, un-scan, and sell tickets at the door using the free ThunderTix app or your preferred hardware
* Easy-to-use software at a price that beats the competitors
* 24/7/365 support
* Control customer ticketing fees. Remove fees completely or optionally charge a service fee and retain 100% of the revenue so ThunderTix pays for itself
* Beautiful, custom-built seating charts along with general admission events
* Price tickets by venue section and/or ticket type
* Customize your event website using your own styles or CSS
* Embed events onto your website for seamless integration
* You own your customer data. We do not use or share your customer info for any reason.
* Abate COVID fears with options for automated social distance seating or “timed entry” to prevent crowded lobbies
Getting started:
* Begin planning events with a free trial. Everything transfers over to your paid account once you are ready to launch ticket sales
* Contact our 24/7/365 support team or utilize our vast support forum, how-to guides, and videos
* Learn from business owners like you through the private ThunderTix Facebook Users group
* Create unique logins for all users with permissions based on their role within your organization
* Reduce time spent communicating with renters by providing them access to their own event portal
* Create customized tickets and emails with advertising space for sponsors
* Utilize free virtual streaming and video integration for virtual or hybrid events
Increase revenue and cut costs with ThunderTix:
* Sell merchandise and concessions
* Integrated gift card sales
* Customer loyalty programs
* Sell season subscriptions and flex passes
* Bundle events together for discounted pricing
* Create coupons and promo codes
* Sell donations
* Convert tickets to a donation or to a gift card
* Invite customers to “round up” purchases for increased donations
* Advertise upcoming events and target ticket buyers using built-in features like mass mail, a full customer relationship manager (CRM), and pixel tracking for ad revenue.
* Downgrade to Maintenance during the off-season for just $10/mo
At your event:
* Visual updates on the seating chart show whether guests have arrived
* Greet your donors at check-in using patron classifications
* Optionally give guests the ability to handle their own seat exchanges, refunds, or convert their tickets to a donation
Setting yourself up for an encore:
* View sales graphs through your dashboard or download relevant reports in real-time and make informed decisions about your next performance
* View sales tracked per staff member and get your best reps on board
* Submit feature requests for increased functionality
* Utilize automated event email reminders and follow up surveys to learn what attendees loved about your event
Let ThunderTix handle all this so you can focus on creating a truly spectacular event!
Typical customers
Platforms supported
Support options
Training options
ThunderTix pricing information
Value for money
4.8
/5
233
Starting from
20
Per month
Other
Pricing options
Value for money contenders
ThunderTix features
Functionality
4.6
/5
233
Total features
91
6 categories
Most valued features by users
Functionality contenders
ThunderTix users reviews
Overall Rating
4.7
/5
233
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.4/10
179
49
3
1
1
Overall rating contenders
Verified reviewer
Fine Art, 1-10 employees
Used weekly for 1-2 years
Review source
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Overall I've had a wonderful experience with Thundertix. If I were running my own business this would be the first program I'd have in mind to utilize. The support/service team is excellent and I hope to maintain a good relationship with them.
Thundertix Is very customizable. My organization uses it for collecting payments for event tickets, intensives/workshops, and classes in our semesters. You can get the breakdown of each event easily and quickly which saves you times and shows you where to continue investing your time and products in. The interface is easy for clients to navigate and simple for staff members to learn how to utilize.
Functionality wise there are minor bumps in the road, but the support team is great with taking feedback, finding you an immediate solution, and taking your criticism into consideration for future updates.
If we didn't take critiques as invaluable feedback, we'd have a mediocre service undeserving of the five stars you gave us. So, thank you for giving us the opportunity to earn that rating by turning lemons into lemonade! It sounds like we've met a good number of your needs, and our support team took good care of you. Thank you for sharing your great experience!
Rebecca A.
Performing Arts, 1-10 employees
Used daily for 6-12 months
Review source
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I have really appreciated your quick customer service.A lot of the problems could have been solved much quicker if Thundertix had revealed that your integration system with websites doesn't really work. It took much too long for Thundertix to communicate this and we lost many sales. I suggest you do not offer this option as it was a selling feature for me and I was very disappointed with is not working for several months and Thundertix not providing solutions and instead saying it must be the customers fault; until 6 months later after several emails Thundertix finally communicated that the integration doesn't work well and we should switch to being directed to Thundertix site for ticket sales. Your quick responses are great. I really like all the other services you provide. Easy to use.
Ticketing, coupon codes, analytics, are what I use most in this software and have been an essential part of what has helped out business to grow and be successful so far. Customer service tickets is an essential software service.
It was really important to me for the software to integrate into our website. This was a selling feature for me. It caused an enormous amount of troubles and problems for much too long. We switched to the customer being directed to the Thundertix site for ticketing, which is smooth and works well now and solved months of problems and lost sales.
Thank you for the kind words and the critique, as both are important to us. Chrome upended things when they stopped providing persistent "sessions" which track processes between your browser and ours. Sadly, we were forced to pull our support for iframes. However, we are working on two new options to ensure your customers have a great experience. Please keep your eye out for our newsletter updates, and thank you for sharing your thoughts.
Arliz T.
Used other for less than 6 months
Review source
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The PDFs were clearly visible and I preferred those over the excel sheets which were hard to follow.
The excel sheets were hard to follow so I would just use the PDFs. I also didn't like that you couldn't delete files created by accident, or at least archive them.
Hi Arliz, Thanks so much for taking the time to provide feedback! We agree that PDFs are nice and clear, however, we feel the flexibility available through spreadsheets (summing and other math calculations and pivot tables) makes the latter a more valuable tool. That said, I would welcome any feedback on specific reports you'd like to see ported over to PDF. Please feel free to email me, or you can create a feature request. Feature requests are a big driver of our future development.
Hilary G.
Sports, 1-10 employees
Used monthly for 2+ years
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It's very easy to setup, customize and implement ticket sales. It's also easy to make changes to tickets that have already been purchased. I also like the ease of accessing purchased ticket holder information.
The file size for uploading an image seemed too small for what I wanted to use.
Thank you for sharing your thoughts, Hilary, as we'd love to improve our platform for you. Would you mind opening a support request, so we can learn more about the image size and how we can enlarge it for you? I'm glad to read that you find everything easy-to-use (a hallmark of ThunderTix), but let's get that image improvement for you! Thanks for a 9 out of 10 rating!
Phil C.
Fine Art, self-employed
Used weekly for 2+ years
Review source
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We are an all-volunteer community theater. Thundertix allows us to concentrate on the performance instead of having to constantly worry about the back office functions. The software made keeping track of advance sales, season tickets and reservations very simple.
The ability to sell tickets to a performance in a variety of ways... season subscriptions, flex passes, gift certificates, multiple price points, discount coupons, "sections of the house".
The biggest challenge to us was that tickets sold "at the venue" were still charged the full rate, even when the customer paid cash. That caused us to not use the software at point of sale, and so our reporting was never clean.
Phil, I can tell that you are a professional in the theatre space, because your needs are exactly why we've tailored our platform for the arts. Did you know that you can add a fee specific for those patrons arriving at the box office that might be a bit higher than if they self-serve online? Processing orders online and at the box office in the system helps conserve all date around your patrons in...
ThunderTix FAQs
ThunderTix has the following pricing plans:
Starting from: $20.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of ThunderTix?
Q. What languages does ThunderTix support?
Q. Does ThunderTix support mobile devices?
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