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ThunderTix
5
221
4
50
3
2
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Ticketing solution for the performing arts
Table of Contents
ThunderTix - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
ThunderTix overview
Based on 275 verified user reviews
What is ThunderTix?
By industry, ThunderTix reviewers are most commonly professionals in entertainment (34%). The most frequent use case for ThunderTix cited by reviewers is ticketing (90% of reviewers).
What do users say about ThunderTix pricing?
Most reviewers indicate ThunderTix offers strong value for money, especially due to its flat-fee pricing and lack of per-ticket charges. Some users report concerns about added costs and maintenance fees during inactive periods.
Starting price
per month
Alternatives
with better value for money
Do you work for ThunderTix? Manage this product listing
ThunderTix’s user interface
ThunderTix reviews
Overall rating
4.8
/5
275
Positive reviews
95
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.95/10
5
4
3
2
1
221
50
2
1
1
Mat L.
Managing Director
Holly N.
Admin
Holly N.
Admin
Harriet P.
Co-Owner
Stanley R.
President of the Board
Celeste B.
Managing Director
Who uses ThunderTix?
Based on 275 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ThunderTix's key features
Most critical features, based on insights from ThunderTix users:
All ThunderTix features
Features rating:
ThunderTix alternatives
ThunderTix
Starting from
20
Per month
Purplepass
Starting from
No pricing info
Ticket Tailor
Starting from
0.28
One-time payment
Accelevents
Starting from
7000
One-time payment
ThunderTix pricing
Pricing plans
Pricing details:
User opinions about ThunderTix price and value
Value for money rating:
Of 34 reviews that provide robust commentary on ThunderTix's price and value, mention it in a positive light.
Most reviewers indicate ThunderTix offers strong value for money, highlighting its flat fee pricing, lack of per-ticket charges, and flexibility to reduce costs during off months with a maintenance status. They appreciate the ability to control or pass on fees, and find the software cost-effective compared to competitors. Some users say the free trial and included features make it affordable and well-suited to their needs. A few reviewers feel added costs and maintenance fees during inactive periods are drawbacks, and some mention concerns about running multiple charges for customers with multiple packages.
, and
ThunderTix integrations (20)
Integrations rated by users
We looked at 275 user reviews to identify which products are mentioned as ThunderTix integrations and how users feel about them.
Integration rating: 5.0 (9)
Integration rating: 4.7 (3)
Integration rating: 5.0 (2)
“I was already using Square after having difficulties with other payment processors, so keeping it was important to my business. ZIP’s Square payments support lets me collect payments directly inside the CRM without opening another app. It has worked”
Ever M.
Owner - General Manager
Integration rating: 3.5 (2)
Integration rating: 4.0 (1)
“It helps us connect survey feedback with customer data and use those insights for more targeted marketing.”
Zubair K.
Principal Architect
ThunderTix customer support
What do users say about ThunderTix customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ThunderTix customer support.
Widely noted by reviewers, ThunderTix customer support is exceptionally responsive, often providing immediate or same-day assistance.
A significant portion of users highlight the knowledgeable, patient, and courteous nature of the support team, even during stressful issues.
Common user feedback praises the ease of reaching real people via phone, live chat, or email, making help readily accessible.
Frequently reported by users, support staff provide clear, thorough guidance and follow through until problems are fully resolved.
Support options
Training options
To see what individual users say about ThunderTix's customer support, check out the review snippets below.
“The software did not create any business issues for our organization. When needed the customer service was quick and very clear for resolution of an issue”
David F.
Vice President
“I have had numerous interaction with suppport requests.”
Janet W.
Bus Mgr
“I have not yet figured out how to use ThunderTix while on my phone/smart device- not sure if that is possible.”
Harriet P.
Co-Owner
ThunderTix FAQs
ThunderTix has the following typical customers:
Freelancers, Large Enterprises, Small Business, Mid-size Business
These products have better value for money
Q. What is ThunderTix used for?
ThunderTix is a complete ticketing system with built-in CRM, email marketing, memberships, donor and volunteer management, plus sales for gift cards and merchandise. Teams can sell tickets for both general admission events and assigned seating events that display each venue's layout. The platform enables managers to replicate events and copy event details to build an entire season and create pricing tiers by ticket type or seating section. The customer relationship manager, mass mail, and conversion pixel tracking empower users to reach the audience. Administrators can personalize email confirmations, event reminders, and tickets to include terms & conditions and sponsor ads. Operators can personalize the ThunderTix event listing with CSS to match the styles of the website for a branded experience and inspire customer confidence with secure transactions. The box office portal allows staff to process orders on behalf of customers by phone or on-site for walk-ups. Encourage sales with packaged discounts, loyalty programs, and coupons. Customers can print tickets at home, at the box office, or present an electronic ticket to be scanned using the mobile app or handheld scanners. Venues are wowed by the percentage of ticket buyers that opt to round-up the purchase for a small donation. Optionally give customers increased control to exchange seats, process refunds, or convert purchase to a donation back to the venue or to a gift card as a customer credit towards a future purchase. While welcoming patrons to events, staff will be notified when attendees are checking in a donor to ensure the personnel are thanked for the support. Operators can create user logins for all staff and track all sales to see which reps are shining. For those customers that aren’t quite ready for in-person events can use the virtual streaming and video integration for virtual or hybrid events. Supervisors can enable pay what you can pricing to encourage attendance for this new type of event. View digestible sales graphs through the dashboard or download relevant reports. Get to know the audience better by sending automated surveys to learn what was loved. Once the last guest has left, think about how ThunderTix can serve even better next time and head over to the feature request page to upvote or submit new feature requests.
Q. Does ThunderTix support mobile devices?
ThunderTix supports the following devices:
Android, iPad, iPhone
Q. What level of support does ThunderTix offer?
ThunderTix offers the following support options:
Knowledge Base, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support, Email/Help Desk
