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ThunderTix Logo

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Ticketing software for the performing arts

(9)

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ThunderTix Pricing, Features, Reviews and Alternatives

ThunderTix product overview

Price starts from

20

Per month

Other

What is ThunderTix?

ThunderTix is an easy-to-use event management software that caters to the performing arts and offers unmatched customer support. Sell tickets for both general admission events and assigned seating events that display each venue's layout. Increase revenues while cutting costs. Despite our unbeatable rates, ThunderTix is a robust platform with a seamless experience for users and patrons alike.

Key benefits of using ThunderTix

Ticketing software must-haves:
* Sell event tickets online, by phone, and in-person at the box office
* Receive nightly deposits using your own payment gateway and never wait to receive proceeds
* Scan, un-scan, and sell tickets at the door using the free ThunderTix app or your preferred hardware
* Easy-to-use software at a price that beats the competitors
* 24/7/365 support
* Control customer ticketing fees. Remove fees completely or optionally charge a service fee and retain 100% of the revenue so ThunderTix pays for itself
* Beautiful, custom-built seating charts along with general admission events
* Price tickets by venue section and/or ticket type
* Customize your event website using your own styles or CSS
* Embed events onto your website for seamless integration
* You own your customer data. We do not use or share your customer info for any reason.

Getting started:
* Begin planning events with a free trial. Everything transfers over to your paid account once you are ready to launch ticket sales
* Contact our 24/7/365 support team or utilize our vast support forum, how-to guides, and videos
* Learn from business owners like you through the private ThunderTix Facebook Users group
* Create unique logins for all users with permissions based on their role within your organization
* Reduce time spent communicating with renters by providing them access to their own event portal
* Create customized tickets and emails with advertising space for sponsors
* Sell tickets for virtual or hybrid events

Increase revenue and cut costs with ThunderTix:
* Sell merchandise and concessions
* Integrated gift card sales
* Customer loyalty programs
* Sell season subscriptions and flex passes
* Bundle events together for discounted pricing
* Create coupons and promo codes
* Accept donations
* Convert tickets to a donation or to a gift card
* Invite customers to “round up” purchases for increased donations
* Advertise upcoming events and target ticket buyers using built-in features like mass mail, a full customer relationship manager (CRM), and pixel tracking for ad revenue.
* Downgrade to Maintenance during the off-season for just $20/mo

At your event:
* Visual updates on the seating chart show whether guests have arrived
* Greet your donors at check-in using patron classifications
* Optionally give guests the ability to handle their own seat exchanges, refunds, or convert their tickets to a donation

Setting yourself up for an encore:
* View sales graphs through your dashboard or download relevant reports in real-time and make informed decisions about your next performance
* View sales tracked per staff member and get your best reps on board
* Submit feature requests for increased functionality
* Utilize automated event email reminders and follow up surveys to learn what attendees loved about your event

Let ThunderTix handle all this so you can focus on creating a truly spectacular event!

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
24/7 (Live rep)
FAQs/Forum
Phone Support
Email/Help Desk

Training options

Live Online
Videos
Documentation
Webinars

ThunderTix pricing information

Value for money

4.8

/5

253

Starting from

20

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ThunderTix features

Functionality

4.6

/5

253

Total features

86

6 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Third-Party Integrations
API
Alerts/Notifications
Data Import/Export
Reporting & Statistics
Mobile Access

Functionality contenders

ThunderTix users reviews

Overall Rating

4.8

/5

253

Positive reviews

98

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.43/10
Rating distribution

5

4

3

2

1

199

50

2

1

1

Pros
Thundertix has been great to work with. The software responds to our needs and the ability to customise it to suit our needs and configurations is so helpful.
The service team is excellent; they’re always on hand to help and seem always seem happy to. You can customise tickets which is really handy and it’s totally controlled by us.
We love working with ThunderTix. ThunderTix has an amazing support system in place.
Cons
You seriously can not talk to anyone if you have a problem. I had to take it off my website because so many people called me having trouble actually completing purchases.
The inability to have a store for merchandise separate from adding to a ticket. Refunds & exchanges to multi day events can get very confusing.
The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end.

Overall rating contenders

BH
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Brienne H.

Vocal Empowerment Guide, Speaker Trainer

Professional Training & Coaching, self-employed

Review source

Overall Rating

Saves you time with exceptional support!

Reviewed 6 months ago

Transcript

Brienne: Hi, my name is Brienne, I am the founder of a local marketing agency, and I am the only employee....

Vendor response

That was such an amazing review, and our team is head-over-heels in love with you over it! My goodness, we have work to do, so that all of our clients feel just like you! Many thanks from Team ThunderTix!

SM
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Sheldon M.

Civic & Social Organization, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Large event ticketing

Reviewed a year ago

We do limited events throughout the year. The customer base is spread across California, Nevada, Utah, Arizona, Colorado, and New Mexico. ThunderTix makes it possible for us to successfully execute our programs

Pros

Ease of design, ease of operations, and easy to pause when no events are scheduled. No issues and rapid response from customer service

Cons

I have no identified any issues with the program. Every works as advertised.

Vendor response

I remember telling someone that my golf drive didn't go very far, but it was always straight down the middle. When we played together for the first time, I shanked it, and she yelled, "NOT as advertised!" Our team here is very happy that our system functions a whole lot better than that drive. :) Thank you, Sheldon, for your glowing praise. If you stumble across an "errant shot" that could use a tweak, let me know. I'd love to make one more thing easier for you!

DC
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Derriel C.

Higher Education, 201-500 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

There is a lot to be said for a company that just "gets it".

Reviewed 2 years ago

I have enjoyed partnering with Thundertix over the last ten years. Of all the vendors I have used in my 29 years in this business, there are probably less than 5 that just "gets it", and Thundertix is one of those few. The product works better than advertised, the support has always been top-shelf, and everyone has always followed through on what has been said. That carries a lot of weight with me, and I would give my complete endorsement of the Thundertix brand to anyone that is looking for an event management and ticketing solution. The software is an IT Department dream come true -- something that works so well that you practically forget it is even there. If we ever decide to resume any form of entertainment series again, the Thundertix team will be my first call.

Pros

From the day we began searching for an event management solution, Thundertix quickly set themselves apart from the competition with simple business ideals that are lost in today's business environment. Timely communication, quick answers, and a quiet confidence of knowledge and expertise stood out to me. The product is clearly engineered from the beginning with the non-technical end-user in mind, as my users effortlessly began using the software to manage events and ticketing without a barrage of calls to IT Tech Support.

Cons

I am hard pressed to find something that I liked least about the Thundertix package. If there were ever any issues that came up, they were resolved so quickly that it didn't warrant enough merit to be remembered.

Vendor response

Derriel, there are a few reviews we receive that are so glowing and make me so proud, that I'm left misty-eyed. Yours is one of them. Everything you have said about our amazing team is everything I have worked for in the 23 years that I've been at the helm of this business. The holidays are coming, and you gave us an early gift to start the season. Thank you!

AT
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Arliz T.

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

It was a little hard to navigate through.

Reviewed 6 years ago
Pros

The PDFs were clearly visible and I preferred those over the excel sheets which were hard to follow.

Cons

The excel sheets were hard to follow so I would just use the PDFs. I also didn't like that you couldn't delete files created by accident, or at least archive them.

Vendor response

Arliz, I'm not sure how I missed this review from five years ago, but I think you would be delighted by our new design. We relaunched in 2022 with a huge interface overhaul and lots of report customizations. Hopefully, you've seen and agree that the changes have vastly improved our system making it one of the easiest professional platforms available.

LB
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Lucia B.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

My Experience With ThunderTix

Reviewed 4 months ago
Pros

It makes event management and booking super easy It helps when creating and managing ticketing.

Cons

No issues with ThunderTix. Always delivers

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Verified reviewer

Fine Art, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great product for large and small businesses

Reviewed 5 years ago

Overall I've had a wonderful experience with Thundertix. If I were running my own business this would be the first program I'd have in mind to utilize. The support/service team is excellent and I hope to maintain a good relationship with them.

Pros

Thundertix Is very customizable. My organization uses it for collecting payments for event tickets, intensives/workshops, and classes in our semesters. You can get the breakdown of each event easily and quickly which saves you times and shows you where to continue investing your time and products in. The interface is easy for clients to navigate and simple for staff members to learn how to utilize.

Cons

Functionality wise there are minor bumps in the road, but the support team is great with taking feedback, finding you an immediate solution, and taking your criticism into consideration for future updates.

Vendor response

If we didn't take critiques as invaluable feedback, we'd have a mediocre service undeserving of the five stars you gave us. So, thank you for giving us the opportunity to earn that rating by turning lemons into lemonade! It sounds like we've met a good number of your needs, and our support team took good care of you. Thank you for sharing your great experience!

ThunderTix FAQs

Q. What type of pricing plans does ThunderTix offer?

ThunderTix has the following pricing plans:
Starting from: $20.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of ThunderTix?

ThunderTix has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does ThunderTix support?

ThunderTix supports the following languages:
French, English, Spanish


Q. Does ThunderTix support mobile devices?

ThunderTix supports the following devices:
Android, iPad, iPhone


Q. Does ThunderTix offer an API?

Yes, ThunderTix has an API available for use.


Q. What other apps does ThunderTix integrate with?

ThunderTix integrates with the following applications:
Wix, authorize.net, Constant Contact, PayPal, Google Analytics 360, Zapier, Zoom Workplace, WordPress, Twitter/X, Stripe, Squarespace, SendGrid, Google Ads, Weebly, Post Affiliate Pro, Mailgun, Mailchimp, Braintree, Instagram, Mailjet, Google Maps


Q. What level of support does ThunderTix offer?

ThunderTix offers the following support options:
Knowledge Base, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support, Email/Help Desk

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