Userbrain vs Lyssna

Hotjar

UserTesting

Lookback

Maze

UserZoom

Optimal Workshop

Compare Userbrain and Lyssna based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

UserTesting is a customer experience software, which helps businesses create, launch, and manage video, audio, and written tests to capture feedback about products, services, applications, and marketing campaigns. The testing panel lets users target a specific audience using demographic filtering.

UserZoom is a cloud-based user experience (UX) solution that provides product developers with actionable UX insights for digital experiences. The platform facilitates the collection of user feedback and insights via testing, surveys, audio feedback, video feedback, and more.

Lookback is a UX research platform designed to help businesses engage with participants via screen sharing and interviews across multiple devices. Using a centralized dashboard, supervisors can create highlights for team members to gain insights into usability trends, habits, and more.

Userbrain is a cloud-based usability testing platform, which helps businesses measure and validate customer experiences with websites or products through continuous feedback. Key features include issue tracking, tagging, access control, audience targeting, task management, and status tracking.

A/B Testing

Access Controls/Permissions

Activity Dashboard

Alerts/Notifications

Annotations

Audience Targeting

Behavior Tracking

Benchmarking

Collaboration Tools

Commenting/Notes

Conversion Rate Optimization

Customer Experience Management

Customer Segmentation

Customizable Fields

Customizable Questions

Customizable Reports

Customizable Templates

Data Import/Export

Demographic Data

Drag & Drop

Email Reminders

For Mobile

For Websites

Geotargeting

Issue Tracking

Multi-Language

Performance Metrics

Performance Testing

Project Management

Prototype Creation

Quantitative Metrics

Question Library

Reporting & Statistics

Reporting/Analytics

Screen Activity Recording

Search/Filter

Software Testing Management

Survey/Poll Management

Surveys & Feedback

Tagging

Third-Party Integrations

Unmoderated Testing

Usability Testing

User Journeys

User Management

User Research Analysis

Video recording/Transcriptions

Video Support

Userbrain

Linux

Web-based

Windows

iPad

iPhone

Sr UX Designer

For the price it had the same level quality and ease of use as higher priced alternatives. The interface and recording quality is great.

UX Researcher

Really great, support has always gotten back to me quickly and the billing/pricing has been awesome.

UI/UX Designer

I had one tester blow through the exercise and while I rated them poorly, there's no way to get a refund for a poor tester.

Consulting Director

It was easy to set up the different tasks, especially as ours were quite complicated. I'm impressed testers were dedicated and followed very well the flow.

Research Manager

They have made some recent updates which has now provided a lot more options for testing, which I love. I like how you can duplicate and edit tests, it's very intuitive.

UX-Designer

The setup of a test is super easy and can be done within minutes. It contains all the important features you need.

research lead

Userbrain is really simple to setup, and easy to use- great for encouraging others in the team to get involved with research.

UX Designer

Great features and prompt, caring customer support - thanks team.

I liked how you can buy tests for when you need them and you don't have to have a subscription. I like how fast it is and you see results very quickly.

I really do enjoy how easy it is to utilize this software, not only is it simple but extremely easy to learn in very straightforward.

Some of the people were awful. You need to spend 15-20 minutes to review something thoroughly.

Lead UX Designer

Simplicity, competitive cost, great customer support.

Director of Digital Marketing

It was very helpful to view our website through the eyes of a user. We were able to understand some key points and easily share them with team members at our company.

Marketing intern 

The overall experience with user lbrain has been good and I will use it for another several use.

However I guess you get what you pay for and we simply remove this session from our results.

Marketing Manager

Can be hard to get the instructions to make sense to the testers.

The second thing I really liked is the rapid help. With the first video, the prototype did not work and the customer support replied my questions right away.

The tests are easy to set up and you usually get results very quickly. This makes the tool ideal for integration into the development process.

Userbrain screenshot: The best features for easy unmoderated remote user testing.

Userbrain screenshot: Tap into our pool of 65k+ quality assured user testers

Userbrain screenshot: Get set up in minutes with preset templates & different task types, from rating scales, multiple choice, to written responses and more.

Userbrain screenshot: Get videos of users interacting with your product on their devices — know what’s working for your product and what’s not.

Freelancers

Large Enterprises

Mid Size Business

Small Business

Maze is the continuous product discovery platform for user-centric product teams. Unlock user insights, make better product decisions. 

Hotjar provides website heatmaps and behavior analytics tools that reveal how visitors interact with websites. The platform combines visual feedback through heatmaps and session recordings with direct user input via surveys and feedback collection, allowing businesses to identify conversion blockers and optimize user experience. Hotjar integrates with popular tools like Google Analytics and Zapier to deliver comprehensive insights about website performance.

Optimal is a comprehensive user insights and UX research platform that transforms how businesses understand and engage with their customers. 

Lyssna is a user research platform that enables you to test designs with real users to gain audience insights. It offers a range of powerful testing tools. With Lyssna, you can save time and money, improve user engagement, and increase conversion rates.

Categorization/Grouping

Conditional Logic

Customizable Branding

Data Visualization

Face-to-Face

Feedback Management

Heatmaps

Multi-Channel Distribution

Panel Management

Question Branching

Real-Time Analytics

Single Sign On

Statistical Analysis

Survey Builder

Visual Analytics

Lyssna

UX UI Designer

I love using this tool, and I have had a very positive experience with it overall. It's very easy to use and also very nice to look at.

I love the user-friendly interface, the helpful and responsive support staff, and I really appreciate how much the product has improved during the time I've used it.

Lead Designer

I would give my overall experience a 7 out of 10. There's been a good bit of improvement over the last year though, which is a great sign.

Good features, easy to use, and walks you through the entire process. Easy to recruit users and seamlessly integrates with other platforms like Teams.

Researcher

Overall, it's been a good tool to help with unmoderated testing and can help get people who aren't involved in the process more excited.

Manager

A super helpful tool, which has a permanent place in my usability and UX toolbox. Very good price-performance ratio.

UsabilityHub is fun and helpful in conducting all sorts of testing. It is easily accessible to your own test group by sharing a link.

Website Service Leader

Ready made tests are great for inspiration and save so much time.

CRO Product Manager

I also use it to uncover problems that I didn't initially think of. I appreciate that the feedback is super quick and affordable.

Head of UX

The support team is responsive and has help us specially when we have recruited from the platform.

Global Brand Manager

The software is so easy to use, I recommend it to everyone. It helps us to make quick decisions with real consumer insight in minutes.

User Researcher

Ease of use for both users and testers. Setting up tests is easy, and they are easy to navigate for testers.

Copywriter

Great tool for fast, budget-friendly content testing.

UX/UI Designer

It offers variety of user tests that are intuitive to set up, and they are so easy to integrate on your website - whether you're using a custom built solution, or a CMS such as WordPress.

Senior UX Designer

I wish I could filter the testers based on the industry. Billing is not the most convenient — you have to pay both subscription and per test, which is difficult to explain to management.

Admin is not so stellar - multiple users difficulties, I have a difficult time every month when I have to compile a report about expenses to management - this could be simplified.

Crown icons next to some sections with no context.

Build for prototype testing, not for live site testing, any unmoderated sessions are limited to ~2 minutes. Anything longer needs a paid subscription.

Userbrain vs Lyssna Comparison (2026)

Userbrain

Lyssna

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives