This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

All categories

Userbrain

Usability testing platform for developers

see alternatives

Userbrain Pricing, Features, Reviews and Alternatives

Userbrain product overview

What is Userbrain?

Userbrain is a cloud-based usability testing platform, which helps businesses measure and validate customer experiences with websites or products through continuous feedback. Key features include issue tracking, tagging, access control, audience targeting, task management, and status tracking.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
Phone Support
Email/Help Desk
Chat

Training options

In Person
Documentation
Live Online

Userbrain pricing information

Value for money

4.3

/5

60

Starting from

$

19

/momonth

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Userbrain features

Functionality

4.1

/5

60
Total Features33 3 categories

Most valued features by users

Reporting/Analytics
Alerts/Notifications
Data Import/Export
Activity Dashboard
Access Controls/Permissions
Surveys & Feedback
Survey/Poll Management
User Research Analysis

Functionality contenders

Userbrain users reviews

Overall rating

4.3

/5

60

Positive reviews

88%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.37/10
Rating distribution

5

4

3

2

1

27

26

5

1

1

Pros
The speed of responses is great. With the added demographic options selecting people is easy and we were happy with results.

ML

Max L.

For the price it had the same level quality and ease of use as higher priced alternatives. The interface and recording quality is great.

GL

Grady L.

It was easy to set up the different tasks, especially as ours were quite complicated. I'm impressed testers were dedicated and followed very well the flow.

FC

Fabien C.

Cons
I had one tester blow through the exercise and while I rated them poorly, there's no way to get a refund for a poor tester.

MS

Matt S.

Some of the people were awful. You need to spend 15-20 minutes to review something thoroughly.

JC

John C.

However I guess you get what you pay for and we simply remove this session from our results.

JM

Jordan M.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best in industry for easy user testing

Reviewed 2 years ago

From start to finish it’s been absolutely phenomenal

Pros

I really do enjoy how easy it is to utilize this software, not only is it simple but extremely easy to learn in very straightforward. Getting responses from people, normally happens in a mereGetting responses from people few hours after submitting a project for review. Great platform!

Cons

I think it lacks with the mobile interface and just use ability on there when you’re on the go!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Guided User Tests

Reviewed 8 months ago
Pros

I love how lightweight getting a user test launched feels and how quickly I get responses. Its great value.

Cons

Customer service team is not very responsive, but I guess you get what you pay for... its not really a problem since the service is so inexpensive.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

Share this review:

Fun Tests to Do

Reviewed 14 days ago

My overall experience has been great, I've made a good amount of side cash here and there so no complaints there.

Pros

Userbrain is really fun to do, you get to do different tests to see if you qualify, and if you do then you get paid. Its a great way to make some passive side income.

Cons

The only thing is that I wish they would send more and upgrade the app , its very sluggish. Other than that its a fun tester app to use especially when you're getting paid.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

A good idea but need further refinement and improvement

Reviewed 2 years ago

Great support and refunds for voided or valueless users. Excellent response rate.

Pros

Rapidity of responses. Easy to start a test and set it up,

Cons

HALF OF TEST FEEDBACK IS USER READING THE TASK and buggering around with their computer or lack of IT skills eg to click on images to enlarge. Some users just don't actually say much they just read it all out again. Some suers do desktop tests on mobile. This must be prevented. English users tending to be more articulate than US. Lack of demographic section eg income, location in more depth. User background and preferences eg Android or iOS etc. Make sure purchase journey is simpler and easier. To be valid we need a minimum of 5-6 so use that methodological basis for pricing and bundling,

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Cheap, quick and easy

Reviewed 5 months ago

You get what you pay for. It's not nearly as robust or polished as other user testing platforms, but for some quick results for smaller companies or startups, it's the perfect fit.

Pros

The platform is lightweight enough to be fast and intuitive, but robust enough to allow for diversity of use cases and testing needs.

Cons

The payment and subscription models are not always easy to understand. I've had a number of bad testers, but thankfully they have been reimbursed by customer support.

Userbrain FAQs and common questions

Userbrain has the following pricing plans:
Starting from: $19.00/month
Pricing model: Free, Subscription
Free Trial: Available


Userbrain has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Userbrain supports the following languages:
English


Userbrain supports the following devices:
iPhone, iPad


Yes, Userbrain has an API available for use.


Userbrain integrates with the following applications:
Google Analytics


Userbrain offers the following support options:
Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat

Related categories