Velocify vs HubSpot CRM

Salesforce Sales Cloud

Odoo 

Bitrix24

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

Bitrix24 is an all-in-one business management platform that integrates CRM, project management, and collaboration tools in a single workspace. The system offers task management with Kanban boards and Gantt charts, communication features including video calls and chat, plus website building capabilities with ecommerce functionality. Bitrix24 includes HR management tools for employee tracking and workflow automation, all accessible via mobile applications.

Velocify is a cloud CRM application designed to manage and track high levels of sales and organize them into a CRM platform. It automates sales management, sales enablement, lead management and customer relationship management in one solution. It tracks sales actions boost maximum conversion rates.

Alerts/Notifications

Auto-Dialer

Calendar Management

Call List Management

Call Recording

Campaign Management

Contact Management

Dashboard

Email Marketing

Interaction Tracking

Lead Capture

Lead Distribution

Lead Management

Lead Qualification

Lead Scoring

Marketing Automation

Mobile App

Monitoring

Opportunity Management

Performance Management

Performance Metrics

Pipeline Management

Predictive Analytics

Prioritization

Quotes/Estimates

Real-Time Reporting

Referral Tracking

Reminders

Sales Forecasting

Sales Reports

Source Tracking

Workflow Automation

Workflow Management

Velocify

Web-based

Linux

Windows

Basic

Executive Assistant to Owner/CEO

Velocify is very complicated, and you can’t combine leads and call data into reports together.

I like the many different reporting options and ease with assigning leads.

Digital Marketing & Communications Manager

Data Organization

Reporting

Customization

Small Business

Large Enterprises

Mid-size Business

Zoho CRM

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Bigin by Zoho CRM

Bigin is a pipeline-centric customer relationship management solution designed to help small businesses manage sales pipelines, schedule follow-ups, and update customer records. It enables employees to capture and store prospect and customer details including deals, emails, activities, tweets, and more in a centralized repository.

Museum Conservator

We are able to ensure that we offer our customers with the most satisfying support services and this has allowed us to have a strong and healthy relationship with them.

VP Marketing & Cofounder

It's a comprehensive solution that has streamlined my workflow and made my life so much easier. But what truly sets HubSpot apart is its customer support. Whenever I have a question or encounter any issues, their support team is there to assist me.

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Access Controls/Permissions

Accounting Integration

Activity Dashboard

Activity Tracking

Appointment Management

Appointment Scheduling

Calendar/Reminder System

Calendar Sync

Client Management

Client Tracking

Collaboration Tools

Communication Management

Contact Database

Contract/License Management

Customer Database

Customer Segmentation

Customizable Fields

Customizable Reports

Customizable Templates

Data Import/Export

Deal Management

Document Management

Document Storage

Drag & Drop

Email Management

Email Sequences

Email Templates

Email Tracking

Forecasting

For Financial Institutions

For Healthcare

For iPad Devices

For Mac Devices

For Small Businesses

For Startups

Internal Chat Integration

Kanban Board

Landing Pages/Web Forms

Lead Generation

Lead Nurturing

Lead Segmentation

Live Chat

Mobile Access

Pipeline Reports

Project Management

Prospecting Tools

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Notifications

Relationship Tracking

Reporting/Analytics

Reporting & Statistics

Sales Pipeline Management

Scheduling

Search/Filter

Segmentation

Self Service Portal

Social Media Integration

Tagging

Task Management

Task Progress Tracking

Task Scheduling

Team Assignments

Template Management

Territory Management

Third-Party Integration

Third-Party Integrations

Web Forms

Reviews for HubSpot CRM come from a wide variety of industries, including marketing and advertising (14% of reviewers), computer software (13%), and information technology and services (10%). The most frequent use case for HubSpot CRM cited by reviewers is CRM (70% of reviewers).

Users and use cases

Some reviewers find HubSpot CRM’s free version valuable for startups, and they appreciate the tiered pricing and ability to add features as needed. However, users report escalating costs, complex pricing, and limited flexibility compared to competitors.

Value for money

The HubSpot CRM integrations most frequently cited by reviewers are: Gmail (an email management product rated 4.7 out of 5 for its integration with HubSpot CRM), Zapier (an integration product, 4.8), and Slack (a team communication product, 4.6).

Integrations

HubSpot CRM is a CRM solution offering key features such as contact database, lead management, lead capture, and sales pipeline management, among others.

HubSpot CRM

iPhone

iPad

Android

Pipedrive

ActiveCampaign

Mailchimp

Dynamics 365

Zendesk Suite

Keap

SugarCRM

monday CRM

Freshdesk

Insightly

Agile CRM

Starter Customer Platform

Professional

Enterprise

Limited and costly reporting

Sales Development Representative

Also, some customers have complained that Hubspot CRM's reporting features could be more extensive and that building custom reports could not be as simple as they would want.

43% of reviewers feel negative about Reporting. Users indicate that HubSpot’s reporting tools lack flexibility and depth, with many advanced features locked behind expensive add-ons. They say building custom reports is challenging, and some essential metrics or filters are missing or difficult to access. Reviewers mention that reporting can be slow, dashboards are sometimes inconsistent, and integration with other systems is not seamless. They feel these limitations require manual workarounds and hinder their ability to analyze sales and marketing performance effectively.

Frequent technical glitches

Customer Success Team Lead

Is prone to small bugs (names switching, phone numbers/files/titles getting corrupted, occasional brief outages). While these things are not the biggest inconvenience they can pile on if not cleaned up or rectified immediately and can result in a slightly skewed database.

77% of reviewers feel negative about Bugs and Issues. Users report frequent bugs such as slow loading, system crashes, and lag when editing or updating records. They mention frustrations with features like email integration, search functionality, and UI inconsistencies across screens. Some reviewers say these technical problems disrupt workflows, cause lost data, and require time-consuming troubleshooting or repeated actions. They feel that ongoing interface changes and reliability issues negatively impact their overall experience and productivity.

High and complex pricing structure

People Operations

The pricing structure is complex, and costs can escalate significantly as you add features, hubs, or users - making it difficult to predict what you'll actually end up paying.

Over time, more features that many teams would consider fairly basic are being moved behind extra paid tiers. As your usage grows, it becomes harder to stay on lower plans without running into limitations, which can increase costs faster than expected.

35% of reviewers feel negative about Pricing. Users say HubSpot’s pricing model is expensive and complicated, with many features hidden behind higher-tier plans or paywalls. They report that the free version is limited, and upgrading often results in significant cost increases, especially as business needs grow. Reviewers mention frustration with rigid contracts, unexpected charges, and the need to purchase multiple modules. They feel the cost does not always match the value received, making it challenging for smaller businesses or those with budget constraints.

Efficient prospect tracking features

Owner

Its seamless integration with other HubSpot tools, like Marketing Hub and Sales Hub, has empowered our team to create targeted campaigns and nurture prospects through the entire customer journey.

Service Manager

The functionality of HubSpot CRM is excellent and allows our team to filter, sort, and generate prospecting lists fast so that we can get through more contacts per day!

92% of reviewers feel positive about Prospecting. Users find HubSpot’s prospecting tools helpful for organizing contacts, tracking touchpoints, and managing follow-ups. They highlight features like workflow automation, integration with marketing campaigns, and the ability to generate prospect lists quickly. Reviewers say these capabilities allow them to engage potential customers more effectively, monitor the buyer’s journey, and coordinate team efforts, ultimately supporting better decision-making and higher conversion rates.

Comprehensive email engagement insights

92% of reviewers feel positive about Email Tracking. Users say HubSpot’s email tracking allows them to monitor opens, clicks, and engagement, which helps prioritize follow-ups and improve sales timing. They appreciate automatic logging of emails, integration with Gmail and Outlook, and the ability to create templates and schedule messages. Reviewers find these features valuable for staying organized, saving time, and maintaining detailed records of client communications, which they believe enhances customer service and sales effectiveness.

Centralized lead management tools

Web/Graphic Designer, SEO

With this CRM you can manage your leads and their contact information, track your outreach to them, organize your sales pipeline, and more.

Marketing Executive

Ability to manage the leads, distribute the leads to the team members and the transparency which the contact information (the details about the leads/contacts) it gives is phenomenal.

92% of reviewers feel positive about Lead Management. Users report that HubSpot provides a centralized platform for capturing, tracking, and nurturing leads, making it easier to manage the sales pipeline. They value automated workflows, lead scoring, and transparent assignment processes, which help teams collaborate and prioritize tasks. Reviewers appreciate having all interactions and contact information in one place, enabling them to analyze performance, improve communication, and refine sales strategies based on real-time insights.

Unified sales-marketing platform

I do like the ability to connect the full sales cycle and connect both sales and marketing in one place while offering great tools for daily sales users.

93% of reviewers feel positive about Sales and Marketing features. Users think HubSpot’s unified platform enables seamless collaboration between sales and marketing teams, allowing everyone to stay informed on customer interactions. They appreciate the holistic view of the customer journey, easy access to campaign data, and integrated tools for content creation, lead nurturing, and analytics. Reviewers indicate that the platform’s user-friendly interface and strong alignment capabilities help streamline processes, improve communication, and optimize strategies for both small businesses and larger organizations.

It effectively eliminates the friction between departments because everyone sees the same data in real-time. If you are willing to commit to their ecosystem and have the budget to scale into their higher tiers, it’s one of the most powerful tools available for accelerating revenue and managing complex client relationships.

I particularly value the automated email tracking and the drag-and-drop deal pipeline, which provide instant visibility into the health of the sales cycle.

Having CRM, marketing automation, and customer service tools integrated into a single platform means your data stays connected - contact records, campaign interactions, and support history are all visible in one place, creating a much more coherent view of the customer journey.

Marketing Operations Manager

I appreciated HubSpot's user-friendly design, powerful automation workflows, robust reporting, and seamless alignment between marketing and sales teams.

We use HubSpot across CRM, marketing automation, and customer service, and the biggest advantage is having all of those functions living under one roof.

Sales Development Rep

The real-time visibility into the sales pipeline, automatic activity tracking, and seamless integration with marketing tools make it especially effective for aligning sales and marketing efforts.

Sales and Marketing Manager

With HubSpot CRM, we are able to keep a close contact with our customers and leads which helps us to run more successful marketing campaigns and close more sales deals.

Sales Coordinator

I have issues with connecting hubspot to my gmail sometimes, which can be an issue for logging customer emails to create deals

It works well across marketing, sales, and customer teams, which helps keep everyone aligned without needing constant manual updates.