Viber vs Wati

Slack

WhatsApp

Telegram

Haptik

yellow.ai

Interakt

Compare Viber and Wati based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Telegram Messenger is a cloud-based mobile and desktop messaging platform supported by native apps on most popular operating systems and devices, allowing users or user groups to connect and conduct voice calls, send messages, multimedia and files of all types across an end-to-end encrypted service

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications.

Batch Communications

Chat/Messaging

Communication Management

Customer History

Feedback Management

Interaction Tracking

Interactive Content

Live Chat

Multi-Channel Communication

On-Demand Communications

Personalization

Reporting/Analytics

Video Support

Viber

Android

Linux

Web-based

Windows

iPad

iPhone

associate software engineer

It's a great software for communication purposes, sharing information, and having a meeting. Since it is free of cost, giving it a chance to use will definitely save time.

Patient administrator

I enjoyed using this amazing app, it is easy to use. It connects me with all over the world.

Graphic Designer

My overall experience is very good, the app fulfills what it's made for, and every user has a very positive opinion about it.

Youtuber

This ended up losing to other social networks that have no limits on the call, even if you hang up you can resume the call.

Order processor 

This app is super easy to use and has so many diff features that make it only more enjoyable and fun to use.

Human Resources officer

You cannot block calls from unknown users , i think this option is very important. I hate it when there is bad WiFi or mobile data signal because vibers’ quality gets bad a little and slow.

Engineer

The best thing about Viber is it having very high security to our messages this it having end-to-end encryption ability. Also it having wonderful group call facility too.

Youth Leader

I like that it connects with contacts in your phone - and are based on those #s. This is a nice things when you are communicating with people further away, like across the world.

Publisher

I love the design - it's very fresh and fun compared to other platforms. Quite pleasant to look at.

entrepreneur

There is explore feature which is really nice to have. It have really cute stickers which is really fun to use.

Student

Also there is no option for blocking the contact so we can't block those whom we are irritated of. Viber doesn't utilize our GSM data service.

Junior Analyst

The design and the appearance, the colour combination is just cool, so are the features. What I love about Viber are the cute stickers and the emoticons that you do not get in other messaging apps.

IT Professional

Overall best for personal use and small business communication channel. More secure than other alternative and customer support is good.

Office Manager

It has been a huge help to be able to communicate with people all over the world and the responses are super quick.

Administrator

Much like other messaging apps, Viber is user-friendly & economical. Good way to connect if you want to reach out from someone in another country, sending videos, files is so easy.

Photographer

You can organize group chats and even name the chats to help you recognize what exactly they’re for. Overall it’s an excellent communication tool and could improve your customer service.

Administrative Assistant

The software is a bit more adjusted to personal and private use, rather than professional. Sometimes it happens that I send sticker by accident to a client, which makes me look unprofessional.

Teacher

An very good integrated solution for daily communication.

Viber screenshot: Viber sticker

Viber screenshot: Viber members

Viber screenshot

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Interakt provides businesses with a scalable infrastructure that they need to expand and grow. It can be easily integrated with Shopify, Instamojo, & other popular e-stores, CRMs, payment gateways, and business apps like WooCommerce, Zoho, Google Sheets, Razorpay, PayU, Pabbly etc., making it the on

Yellow.ai empowers enterprises with AI-driven customer service automation for efficiency and cost reduction. Serving 1100+ clients like Sony in 85+ countries and 135+ languages, our platform is trained on 16B+ annual conversations. Founded in 2016 and backed by $102M, we innovate continuously.

Haptik is a conversational AI software that helps businesses streamline operations related to contactless shopping, FAQ automation, request routing, and more. Administrators can use predefined templates to build IVAs based on specific business requirements and use cases.

Wati is an automated marketing, sales, service and support tool for businesses who want to use WhatsApp as a communication tool to sell more products and services.

Activity Dashboard

AI Copilot

AI/Machine Learning

Automated Responses

Autoresponders

Chat Transcript

Chatbot

Code-free Development

Contact Management

Customer Communication

Customer Database

Customer Engagement

Customer Experience Management

Customer Service Analytics

Customer Support

Dashboard

Drag & Drop

For Developers

Inbox Management

Lead Management

Marketing Automation

Mass Texting

Natural Language Processing

Performance Metrics

Pre-Configured Bot

Self Service Portal

SMS Messaging

Support Ticket Management

Template Management

Wati

Confounder

WATI has been an excellent addition to our marketing toolkit. The user interface is clean and intuitive, making it easy for both my team and clients to navigate and use effectively.

Co-founder, Head of support and email deliverability

We're glad to have discovered WATI Platform through the Facebook Business Directory. Unlike other WhatsApp Partners, their approval times are really quick and their customer support is wonderful.

marketing specialist

Product is great and customer support is awesome. Overall, I am really happy with the experience with WATI that runs on Official Whatsapp APIs.

Online Marketing Specialist

I am truly satisfied and our customers love the fact that they can communicate with us just like they talk to their friends over WhatsApp.

CEO 

Easy to use and very comprehensive. It has all essential and necessary tools to make the business successful.

So overall experience is highly deteriorating, but being a Business WhatsApp number manager, you are STUCK with them. You can't port business numbers between different Business API providers.

It's an easy thing to provide better experience to your users while supporting them on WhatsApp. Customers feel better when they're able to communicate over WhatsApp.

Tuition Manager

The webhook integration with our CRM ensures seamless customer interactions. Overall, Wati has significantly improved our customer support and saved time for our sales team.

Software Developer

Wati offers excellent customer support, helping users resolve issues quickly and efficiently.

Founder

Their support is worst in the industry and this people are fraud.

Development

Its easy to use and has good features like quick replies and automations.

It is a very nice platform for any size of businesses and make operations on auto pilot mode. I recommend it to all business users.

Its Great, Cost Effective Great for Small or Big Enterprises.

Product Growth

Good to use application for one's broadcast needs and customer support. It better and rightly priced than double-click.

Head of Operations

Worst thing i found is that the chat gets expired in 24 hours and as a user you cannot send your clients any messages after 24 hours.

Director

We discovered it recently and asked them to remove it, they flatly refused.

Product Manager

Very easy to use User interface and great support team.

Marketing Analyst

No integration effort required to use WhatsApp API. WATI takes care of everything and it is really simple to use for someone who does not have technical knowledge.

Viber vs Wati Comparison (2026)

Viber

Wati

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives