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Viber Pricing, Features, Reviews and Alternatives

Viber product overview

What is Viber?

Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat

Viber pricing information

Value for money

4.5

/5

2.9K

Starting from

Free

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Viber features

Functionality

4.3

/5

2.9K

Total features

13

3 categories

Most valued features by users

Video Support
Communication Management
On-Demand Communications
Multi-Channel Communication
Personalization
Feedback Management
Interactive Content
Live Chat

Functionality contenders

Viber users reviews

Overall Rating

4.4

/5

2.9K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.19/10
Rating distribution

5

4

3

2

1

1,577

970

342

49

12

Pros
It's a great software for communication purposes, sharing information, and having a meeting. Since it is free of cost, giving it a chance to use will definitely save time.

SS

SUBASH S.

I enjoyed using this amazing app, it is easy to use. It connects me with all over the world.

ma

mohamed a.

My overall experience is very good, the app fulfills what it's made for, and every user has a very positive opinion about it.

BB

BRUNA BURLAMAQUI CASTELLO M.

Cons
This ended up losing to other social networks that have no limits on the call, even if you hang up you can resume the call.
AvatarImg

Dalmir A.

You cannot block calls from unknown users , i think this option is very important. I hate it when there is bad WiFi or mobile data signal because vibers’ quality gets bad a little and slow.

MS

Merihan S.

Also there is no option for blocking the contact so we can't block those whom we are irritated of. Viber doesn't utilize our GSM data service.

SS

Sandeep S.

Overall rating contenders

Overall Rating

vibe review

Reviewed 2 months ago

Transcript

Kristina B.: Hi, I'm Kristina. I'm a psychotherapist. I would give Viber four stars. For more reviews,...

AvatarImg
AvatarImg

Karan Preet S.

Cybersecurity engineer

Accounting, 10,001+ employees

Review source

Overall Rating

Amazing communication application

Reviewed 2 months ago

Transcript

Karan P.: Hi, my name is Karan. I'm currently working as a cybersecurity developer. I would like to give...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Manage Engaging Communities that convert

Reviewed a month ago

We have used Viber for managing our audience which is using our website and newspaper and we found that this is one of the platforms that helped us to build, communicate with and distribute messages within our community. It also helped us to grow our audience within their platform too.

Pros

It was really easy to set up and we could convert our audiences into the Viber platform because this is already used by thousands of people in our audience.

Cons

Sometimes we feel that Viber is cluttered with features and every feature is trying to stand out. Having more and more features is good, but having too much features sometimes make the platform exhausting. This is really minor issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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My go-to app for communicating with everyone

Reviewed a month ago

Viber is a secure and simple mobile messaging service that gives you the ability to communicate in real-time with other Viber users around the world. It also enables you to connect with your contacts through group conversations, voice messages, and video calls, while the Viber Out call feature allows you to reach people who don't have the app installed on their smartphones.

Pros

Viber allows its users to contact other users who have the same software throughout the world at no cost. Viber also offers a feature that WhatsApp, LINE and WeChat lack: it can reach out to landlines and mobile phones by paying a fee. Lastly, I would like to state that the service offers more features than other messaging apps, such as WhatsApp. You may opt for group conversations, Communities or Broadcast Lists.

Cons

In Viber, it is impossible to block unknown callers. When the Internet connection degrades, the quality of calls made via Viber suffers greatly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Exploring the world of free calling apps -VIBER!!!

Reviewed 2 months ago

The ease of communication from different parts of the world has been a huge benefit to my personal and business experience.Also, being able to make free Viber to Viber calls and added to that, calls to fixed line numbers at excellent rates has been a game changer for my business.

Pros

We have seen the growth of the free messaging and calling apps take place at a faster pace over the recent years. There are a number of these apps vying to capture market share . Viber is one of those free apps, which in my experience has been a pleasant one. Viber gives me the ability to video and audio call from countries where other calling apps are restricted in this regard, only allowing messaging...

Cons

Apart from the fact that not a lot of my contacts use Viber, overall i am a happy customer. Perhaps an aggresive marketing campaign by Viber may get them the audience they are targeting.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Messaging & calling never been so easy - and free!

Reviewed 2 months ago

It's an excellent tool for communicating, sharing information, and holding meetings. Given that it is free, giving it a try will undoubtedly save you time. Overall, my experience has been quite excellent. Viber is a fantastic communicator with a lot of cool features. It gives me the ability to form groups through which I may speak with my coworkers and friends. Viber's emojis are also extremely nice.

Pros

If my family oversea has Viber, I can communicate with them for free. As most people are aware, international calling and messaging may be highly costly; however, Viber is free if both parties have the same product. Viber includes a feature that many other messengers lack: the ability to contact landlines and mobile phones for a price. This is a wonderful option to have if you want to utilize it. Last but not least, I'd like to point out that Vibe offers more features than most other messaging apps, such as WhatsApp. Group conversations, Communities, and Broadcast lists are just a few of the options available. So, certainly, they have a broader set of functions and capabilities.

Cons

You can't block calls from unknown numbers, which I believe is a crucial feature. When there is a terrible WiFi or mobile data signal, I despise it since the quality of vibers degrades and becomes sluggish.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Most used communications in our office. Highly recommend!

Reviewed 2 months ago

My overall experience in the last 2 years has been great. I’ve tried other products similar, and Viber surprised me in the best way. Myself and our office have been utilizing this software for all types of communication and data for in office to sister companies in other states and even other countries. When it comes to having a second line of communication I highly recommended Viber over any other platforms out there right now.

Pros

The variety of features makes Vibers line of communication ideal for any personal or business purposes. It’s very easy to use and connect. Sending and receiving photos, data, face to face calling and the security within the service makes it perfect for my office and personal life. Also the informational channels and group chats keep me up to date with real-time news of what’s really going on in the world.

Cons

Bad internet service makes it harder to use. Unable to block unwanted calls. If those things were fixed I’d have no cons.

Viber FAQs and common questions

Q. What type of pricing plans does Viber offer?

Viber has the following pricing plans:
Pricing model: Free


Q. Who are the typical users of Viber?

Viber has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Viber support?

Viber supports the following languages:
English


Q. Does Viber support mobile devices?

Viber supports the following devices:
Android, iPad, iPhone


Q. Does Viber offer an API?

Yes, Viber has an API available for use.


Q. What level of support does Viber offer?

Viber offers the following support options:
Chat

Common Viber comparisons

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