Vtiger CRM vs Freshsales

Salesforce Sales Cloud

Zoho CRM

HubSpot CRM

Zendesk Suite

Insightly

SugarCRM

Compare Vtiger CRM and Freshsales based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Vtiger CRM enables marketing, sales, and support teams to follow, engage with, and plan work around customers as they move across the entire customer life cycle

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Appointment Scheduling

Automated Routing

Autoresponders

Business Card/Badge Scanning

Calendar Management

Calendar/Reminder System

Calendar Sync

Campaign Management

Client Management

Collaboration Tools

Contact Database

Contact Management

Content Management

Customer Complaint Tracking

Customer Database

Customer Service Analytics

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Document Management

Document Storage

Email Management

Email Marketing

Email Templates

Email Tracking

Engagement Tracking

Forecasting

For Insurance Industry

For Sales Teams/Organizations

For Small Businesses

For Startups

Help Desk Management

Inbox Management

Interaction Tracking

Internal Chat Integration

Knowledge Base Management

Lead Capture

Lead Distribution

Lead Management

Lead Nurturing

Lead Qualification

Lead Scoring

Lead Segmentation

Live Chat

Marketing Automation

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Opportunity Management

Performance Metrics

Pipeline Management

Predictive Analytics

Prospecting Tools

Quotes/Estimates

Referral Tracking

Reporting/Analytics

Reporting & Statistics

Routing

Sales Activity Management

Sales Forecasting

Sales Pipeline Management

Sales Reports

Sales Trend Analysis

Search

Search/Filter

Segmentation

Self Service Portal

Social Media Integration

Source Tracking

Support Ticket Management

Task Management

Territory Management

Third-Party Integrations

Web-based Deployment

Web Forms

Workflow Management

Most reviewers indicate that Vtiger CRM delivers strong value for money, citing affordable pricing, generous features in lower-tier plans, and a robust free version. Some reviewers feel advanced features require extra investment or developer resources.

Value for money

By industry, Vtiger CRM reviewers are most commonly professionals in information technology and services (18%). The most frequent use case cited is CRM (71% of reviewers).

Vtiger CRM

Android

iPhone

iPad

Web-based

One Pilot 

One Growth

One Professional 

One Enterprise 

Business development executive

The bulk database holding capacity and simple system  of a funnel which has a good flow of data and upgradation .

Sales Executive

The best feature in Vtiger is the sales automation and emails marketing options.

Basic features are all here - also in the standard edition. But you have to buy many addons to get this working (e.g. pdf-Export) for daily work.

It Manager

We use the free self install edition and have great integration with 3rd party adding which allow us to get our invoices and documents signed digitally.

Developer 

Vtiger CRM's contact management feature is very much helpful and most used feature of this CRM as maintaining multiple contacts across the globe is very much hectic thing to operate and Vtiger CRM does it quite efficiently.

When starting out, Vtiger pretty much covered all the sales automation needs we had using the existing modules and very little custom work was required which is what you need as you get to know a piece of software.

Social Media Consultant

It is a powerful and versatile CRM platform that offers a wide range of features and functionalities for managing your customer engagement processes.

Director, Content

I use all the alerts and reminders and it is a great tool that helps me not to forget pending activities and clients I need to call and visit.

it has various features that makes sales and marketing more profitable and its very enjoyable to work with.

Software Developer

It is also a complete tool that allows you to do simple things like managing customers to marketing automation.

Another potential issue with Vtiger CRM is that the platform can be complex to set up and configure. While the user interface is intuitive, setting up the platform initially can be a bit of a challenge.

Homepage is too backward and needs a lot of improvement .

Managing Director

However, we did find that some of the administration was a little clunky and the process of upgrading between versions was not trivial and often resulted in issues resulting in long outages while we figured out the cause.

Vtiger has been a game changer for us especially the sales team.

It also features a user-friendly interface that can help reduce training time and increase productivity.

Partner and Sales Manager 

I used customer tracking to reach more customers on more platforms.

Ultimately, we migrated away from it in favour of Insightly which is a lot more forgiving of less technically able users.

This may not be feasible for smaller businesses that are operating on a tight budget.

The process of upgrading between versions is clumsy and error prone.

IT Administrator

Vtiger have a lot of configuration possibilities, it's reliable software.

Also the project management is very easy to use planning and executing sales successfully.

For administrator it's complicated to configure and implement.

What's most important is how it improved our customer experience.

Sales accelerated and complaints declined.

Tier 2 Network Support Engineer

VTiger is the foundation of my workflow; my Network Operations Center runs tracking and case management entirely off the VTiger platform.

The support for this product is pretty scarce

Ref. Risk Management

The use of the PHP language can sometimes create problems in case of security developments

In short, it looks like a product that is not intended to be 100% SaaS, but to run on the Windows desktop.

Consultant

Generally there are very few limits imposed even for low price plans, unlike many other CRMs I tried.

It works, the sales force uses it, and it has the important information. But it is not a satisfactory experience for the reasons explained above.

Counselor

What I liked the least is that it does not leave the user time of who managed the client.

Recruiter 

It's very easy to learn and use everyday at work.

Human Capital Manager

The amount of info required/page is ridiculous and rather unnecessary.

VTiger has a fantastic reporting system with a wide variety of charts that can be used to display statistics.

Director, Center for Teaching & Learning

Great tool for tracking projects and working with SMEs - I've really enjoyed my time so far with Vtiger cloud.

GIS Business Consultant

It helps me manage my leads, customers, and activities all in one place.

Operations Manager

It has been great, they are working on the problems we are experiencing in the new version.

Excellent UI, very low learning curve, attractive to use and navigate around.

The piece i appreciate most is the flexibility and ability to customize to my context.

Founder

default features can not be suitable for real use, customization or development needed

Some features could be further developed for ease of use - I wasn't particularly in love with the Gantt chart feature as compared to other tools i've used for related purposes.

manager

Workflow is tricky, need some tries and knowledge for use it, theorically seem simple, but some troubles to execute it

I like the fact that you can start use it fast, possibility to create custom module

Project Manager

It made the sales team work very easy and it helped management to see how the team was working each lead.

The site becomes unreachable for about 20 minutes and restores thereafter.

Owner

Required a deep understanding of php coding plus css.

Partner

It also captures the relevant information.

Not so much help online but emough for help you

NOC Manager

Easy to manipulate and implement key fields

Sales Management

Customer Management

Updates and Versions

Setup and Configuration

Training and Learning Curve

Search Functionality

Project Management

Workflow Automation

Slow performance impacts workflow

81% of reviewers feel negative about Vtiger’s performance and speed. Some users report frequent slow response times, long loading screens, and delays when accessing files or refreshing pages, which disrupts their productivity. Reviewers indicate that these issues make routine tasks more time-consuming and sometimes lead to duplicate actions or confusion. Some users say that the slow system, especially in the mobile app and internal communication tools, can be frustrating and hinders their ability to work efficiently. They find that these performance problems detract from the overall user experience.

Comprehensive client tracking tools

92% of reviewers feel positive about Vtiger’s client tracking capabilities. Reviewers indicate that the software helps them efficiently monitor clients, projects, and opportunities, making it easier to stay organized and informed. Some users say they value the ability to track client histories and actions, which supports better follow-up and accountability. They find the customizable dashboards and notifications useful for maintaining oversight and ensuring tasks are completed. Some reviewers appreciate that even non-technical team members can easily use the tracking features, which helps teams collaborate and manage workloads more effectively.

Streamlined sales process management

91% of reviewers feel positive about Vtiger’s sales management features. Users think the platform enables them to manage the entire sales cycle in one place, from lead generation to closing deals and project administration. Some reviewers report that the sales automation and unified tools help them save time, increase productivity, and improve collaboration within sales teams. They appreciate being able to track opportunities, generate quotes, and monitor sales performance efficiently. Reviewers indicate that the software’s all-in-one approach supports both sales and marketing activities, leading to improved business outcomes.

Small Business

Large Enterprises

Freelancers

Mid-size Business

Most reviewers indicate that Vtiger CRM offers strong value for money, highlighting its affordable pricing and the breadth of features included even in lower-tier plans. They appreciate the availability of both a free open-source version and a budget-friendly cloud-hosted option, which allows small businesses and startups to access essential CRM functionalities without significant upfront investment. Many users find the free version sufficient for basic needs, with the option to upgrade to paid plans for more advanced features as their requirements grow. Reviewers appreciate the regular updates and ongoing development, noting that the platform continues to add new features while maintaining reasonable costs. They say the free trial provides full access to the product’s capabilities, helping them evaluate its suitability before committing. Some users report that Vtiger CRM’s cost is significantly lower than comparable solutions, making it an attractive alternative for organizations with limited budgets. A few reviewers mention that while advanced features may require additional investment, the overall value remains high. Some reviewers feel that the need for developer resources to customize or maintain the open-source version can offset initial savings, and a minority think the platform lacks value for those seeking highly advanced or seamless solutions.

Vtiger CRM vs Freshsales Comparison (2026)

Vtiger CRM

Freshsales

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives