Freshsales Pricing, Features, Reviews & Comparison of Alternatives

Freshsales Reviews

Freshsales

The CRM for high-velocity sales teams

4.58/5 (12 reviews)
705     612

Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behavior tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics.

Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalized sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to.

Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalized welcome and voicemail messages for greeting customers.

In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touchpoints using the activity timeline. Freshsales collects data and segments activities based on a contact’s behavior. Users can get perspective on leads with advanced lead scoring, and prioritize important follow-ups.

The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’s drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow.

Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times.
freshdesk.com

Freshsales Reviews (12)

Latest reviews

 CRM for us

The word CRM has had a really bad reputation for us before finding Freshsales. Serves our needs 100% and their Knowledge Base & Customer Support are superb.

Read the full review
Reviewed 26th of January by Pekka Lähdes

 

 Review of Freshsales

Product was easy to setup and use. User friendly and not to technically challenging for new users. Great customer service department if you enter any issues.

Read the full review
Reviewed 9th of November, 2016 by Nicolette Martin

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Freshsales Pricing

Starting from: $12.00/month

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

SPROUT: Free. Upto 10 users.

BLOSSOM: $12/user/month billed annually, $15 month-to-month.

GARDEN: $25/user/month billed annually, $29 month-to-month.

ESTATE: $49/user/month - billed annually, $59 month-to-month.

Key Features of Freshsales

  • Email tracking
  • Sales campaigns
  • Personalize templates
  • Insightful email metrics
  • Sales first inbox
  • Open & click notifications
  • Email scheduling
  • Calendar sync
  • Email-to-lead
  • Forward emails
  • Click to call
  • Entire conversation history
  • Assign phone numbers
  • Automatically log calls
  • Personalized welcome and voicemail messages
  • Forward call
  • Record calls
  • Tasks & appointments
  • Call history
  • Caller display
  • In-depth customer insights
  • Website and in-app tracking
  • Activity timeline
  • Behavior-based segmentation
  • Advanced lead scoring
  • Web-to-lead
  • Smart fields
  • 360° customer view
  • Lead scoring
  • Auto profile enrichment
  • Team segmentation
  • Auto lead assignment
  • Appointments, tasks and notes
  • Custom views
  • Automation
  • Bulk actions
  • Role-based access
  • Visual sales pipeline
  • Deal status, at a glance
  • Simple drag and drop navigation
  • Action-oriented follow ups
  • Mobile integration
  • Deal funnel view
  • Filter and sort deals
  • Customize sales process
  • Pipeline dashboard
  • Lost deal analysis
  • Customized reports
  • Visual sales reports
  • Revenue analytics
  • Deeper analytics
  • Preview reports
  • Email metrics
  • Territory reports

Freshsales Screenshots (10)

Freshsales screenshot: Get complete visibility of deals across each stage, Freshsales screenshot: Just click the phone number to place calls directly from FreshsalesFreshsales screenshot: A 360° customer view provides complete details about customers including conversations, deals, tasks, appointments, and moreFreshsales screenshot: Reach out to prospects within seconds by sending personalized bulk emails right from FreshsalesFreshsales screenshot: Prioritize follow-ups by those who are sales-ready and those who require nurturingFreshsales screenshot: Understand sales results instantly with elegant, graphical tables and chartsFreshsales screenshot: Pull out revenue metrics from the Freshsales database by source, sales rep, territory, and moreFreshsales screenshot: Collaborate with the team on tasks and schedule meetings or demo appointments with prospects and customersFreshsales screenshot: 360° customer view, on the goFreshsales screenshot: Move leads up the sales ladder in a tap

Specifications

Intended Users
Freelancers, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, Europe, Germany, India, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to Freshsales

Benefits

Built-in phone and email features enable users to make calls, send targeted emails, and keep in touch with prospects with a single click.

The 'email-to-lead' feature automatically links emails to the appropriate lead or contact’s record.

Users can auto-capture leads directly into Freshsales whenever a visitor completes a webform.

Freshsales' 'enrichment' feature automatically adds social information and photos to profiles.

The pipeline dashboard informs users on what needs to be done to move deals forward, identifies bottlenecks, and helps analyze lost deals.

Videos

Pekka Lähdes

CRM for us

26/01/2017

The word CRM has had a really bad reputation for us before finding Freshsales. Serves our needs 100% and their Knowledge Base & Customer Support are superb.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
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Nicolette Martin

Review of Freshsales

09/11/2016

Product was easy to setup and use. User friendly and not to technically challenging for new users. Great customer service department if you enter any issues.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
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Chhavi Bhandari

Comprehensive sales tool with a simple UI

07/09/2016

Pros

Email tracking, automatic email followups & lead scoring.

Cons

Too many features, I feel they're trying to satisfy a lot of customers at once. Reducing features will make the dashboard simpler.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering Freshsales

A CRM that satisfies every need of a sales person. Even better if you do a lot of cold emailing.

Source: Software Advice
Helpful?   Yes   No
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Anonymous
A verified reviewer
Verified Reviewer

Good CRM - tracks user engagement on websites/apps, but expensive to use a webform & locked in phone number

06/09/2016

Freshsales is a solid CRM - not too flashy or the most feature rich, but designed well and provides tools to track how excited your potential customers are with your brand (by seeing how much they engage with your website or in your app - potentially great features). I would continue using it beyond the trial, but the two drawbacks for me are the lack of number portability (in to the app or out - meaning you'd have to give up your phone numbers if you ever left) - and secondly - the cost involved with getting a webform-to-lead setup means you need the max plan - $49 per month.

Pros

- Clean appearance - Flexibility with sales process - Responsive/active dev team - Email Read receipts - Ability to track user engagement with websites

Cons

- If you want to use a web-to-lead form (which can be considered a common feature for a CRM), then you are required to sign up to the most comprehensive plan - i.e. $49 USD per month which seems crazy - I'd only recommend someone signing up to this if they need to the other "web engagement" features - otherwise your just wasting money on this app. - Non-ability to port Twilio numbers (or any external numbers). A big drawback but I have an email from their team indicating that they are likely to change this. - No dash board giving an overview of sales and leads (you only see leads when you log in) - Ability to see financials about clients from Xero integration would be great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering Freshsales

If you'd benefit from user activity on your website or inside your app, then this might be for you. Otherwise for the 99% of us that don't have an app or if you'd like to maintain business control over the phone numbers you use (e.g. through Twilio), or you'd even simply like an affordable web-to-lead form for your website then I'd probably consider something else - for example Zoho seems to offer similar functionality and doesn't lock you in with phone numbers or charge and arm and a leg.

Source: GetApp
Helpful?   Yes   No
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Chris Gaulin

Easy to use CRM that focuses on the stuff that matters

31/08/2016

We've been using Freshsales for the past few months and it's by far the easiest CRM we've worked with. A lot of other software is bulky and takes way to long to setup. We were up and running the first day with Freshsales. It's so Intuitive that our sales staff doesn't even need to be trained on it.

Pros

Clean and simple interface, great customer service

Cons

None so far

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Freshsales

If it doesn't do what you want, just ask. Their team is great at responding to feedback.

Source: Capterra
Helpful?   Yes   No
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James Ransom

Awesome Software

31/08/2016

I am very happy with many of the features of Freshsales. It has made it much easier for me to track new leads and follow-ups, as well as determine how successful we are with our leads

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Thomas Herzog

Neat, clean and seamless integrated

31/08/2016

Easy for us to implement and good daily expirience. The whole sales team likes me more now (and that is no joke).

Pros

Seamless integration with our googlemail and calendar, seamless integration with our ticket solution. Phone integration is the best I expirienced in my 20 year career (but most of the other also where pretty bad). Integration on the events from the website

Cons

A list view of over 25 leads could easily been done via reports - still I would love to also have this option in the regular view - this is mainly an issue for an manager who tries to look into all the leads. Like mentioned it still works but could be easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Freshsales

So far the best I expirienced on the market for non supercomplex usecases.

Source: Capterra
Helpful?   Yes   No
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Raj Kumar

A fresh take on a CRM!

26/08/2016

Pros

Their dashboard is simple and intuitive. It took my team just a couple of mins to understand how to use it (a major advantage over complicated crms like Salesforce that takes months to understand) I love the automatic email followups feature, it saves so much of my time to follow up with prospects. Also the email metrics give so much insight in how each campaign performed. Another cool thing they have is lead scoring, which basically shows how likely is a prospect ready to become your customer. Very very useful to prioritize on the customers that have a higher lead score.

Cons

It's a quality product from the team at Freshdesk so no real complaints. I'd like some integrations down the line with some popular apps.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Likelihood to recommend

9/10

Recommendations to others considering Freshsales

A useful CRM if you want to prioritize your focus on prospects that are most likely to convert as customers for you.

Source: Software Advice
Helpful?   Yes   No
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Josh Fuller

A cost effective sales tool

25/08/2016

Pros

I wouldn't say this product has the most features, but it offers everything your sales team needs to get to work for a more than competitive price. The email tracking, for instance, is really handy if you have team members sharing multiple accounts. I've seen other products offer similar features for much higher monthly rates, so you're really getting a deal. I also like the user-friendly interface, which really helps when you're trying to get your sales team onboard with using a new tool.

Cons

It would be great if the software was a bit more customizable but if you have a traditional sales team with traditional sales needs then you should have no issues adapting to this product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10

Recommendations to others considering Freshsales

I believe a 30 day trial is available for this product and I recommend trying it out. If you are trying to find a professional solution at a competitive price I think you will find that this product fits your needs.

Source: Software Advice
Helpful?   Yes   No
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Dylan Eagle

Director of Business Development

01/08/2016

Pros

I really like that this CRM tool integrates with Freshdesk and I am a fan of the "open email alert". I am also impressed with the service that I have received at Freshsales; I had a suggest for the software and the support team immediately jumped on a call with me to figure out a solution.

Cons

I wish that you could attach documents to the "Deals".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering Freshsales

Freshsales has been an easy rollout for my team and I firmly believe that this software is only going to get better.

Source: Software Advice
Helpful?   Yes   No
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