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Freshsales Logo

Freshsales

4.5
(608)

Write a review

Sales management solution

(86)

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Freshsales Pricing, Features, Reviews and Alternatives

Freshsales FAQs

Q. What type of pricing plans does Freshsales offer?

Freshsales has the following pricing plans:
Starting from: $9.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Freshsales?

Freshsales has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Freshsales support?

Freshsales supports the following languages:
Chinese (Traditional), Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish


Q. Does Freshsales support mobile devices?

Freshsales supports the following devices:
Android, iPad, iPhone


Q. Does Freshsales offer an API?

Yes, Freshsales has an API available for use.


Q. What other apps does Freshsales integrate with?

Freshsales integrates with the following applications:
Calendly, Zapier, QuickBooks Online Advanced, Gmail, Segment, Docusign, Google Workspace, Trello, Freshdesk, Freshchat, Slack, Microsoft 365, Meta for Business, QuickBooks Online, Google Calendar, Mailchimp, Asana, PandaDoc, Xero, HubSpot CRM


Q. What level of support does Freshsales offer?

Freshsales offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, 24/7 (Live rep), Knowledge Base

Freshsales product overview

Price starts from

9

/user

Per month

What is Freshsales?

Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement, client relationships, and more via a unified portal. The platform enables organizations to create and monitor sales activities, add custom fields to capture and store customer information, and synchronize data across the entire customer journey, from prospecting to contact and conversion.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Email/Help Desk
24/7 (Live rep)
Knowledge Base

Training options

Webinars
Live Online
Videos
Documentation

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Starting from

9

/user

Per month

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Why am I seeing this?

Freshsales pricing information

Value for money

4.4

/5

608

Starting from

9

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Freshsales features

Functionality

4.4

/5

608

Total features

133

23 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Activity Dashboard
Alerts/Notifications
API
Reporting & Statistics
Data Import/Export
Mobile Access

Freshsales users reviews

Overall Rating

4.5

/5

608

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.89/10
Rating distribution

5

4

3

2

1

401

154

31

8

14

Pros
It is pretty easy to use. The ability to set up sales sequencing was nice and pretty easy to do.
Easy set up, intuitive interface, good gmail integration, decent price. I once called them for help on a saturday and someone answered and was very helpful.
With freshsales the user will know more tools to evaluate potential customers. Freshsales has an excellent communication, which we highly recommend to handle sales opportunities.
Cons
Error logs were nearly impossible to find and though the log is supposed to be included on the email showing the errors it wasn't. Support couldn't figure it out either.
Horrible at talking to people and trying to fix problems.
Th reporting system is really bad. You cannot rely on if it is giving you the right report.
CM
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Conor M.

CEO

Hospitality, 1-10 employees

Review source

Overall Rating

Great Starter For SMB.

Reviewed 5 months ago

Transcript

Conor M.: My name is Conor. I'm the CEO of my company. We have 15 employees, and I give Freshsales five...

AS
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Alfredo S.

CEO

Marketing and Advertising, 1-10 employees

Review source

Overall Rating

Superb End-to-End Customer Experience!

Reviewed 6 months ago

Transcript

Alfredo: Hello. My name is Alfredo. I'm the co-founder of a marketing technology early stage startup....

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Peter V.

Insurance, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Look at this, and I promise you, you'll forget about SalesForce

Reviewed 6 years ago

Before Fresh sales, my team and I were using SalesForce. It was far too messy, complex, and I had more meetings with my team to try and figure out the details in a month than I've had in a quarter! We decided to take a look at Freshsales when it came out (end of 2016 I believe), mainly because we've been using Fresh Desk for years and wanted to give them a shot. After the demo, it was a no-brainer....

Pros

There's a number of features I like...reporting, email tracking, lead scoring...Sure, some CRMs out there have all these as well, but everything is so darn well packed and easy to use! If I had to choose one, I'd say email tracking. That had helped a lot with follow-ups and our sales funnel in general.

Cons

Can't say there is anything I dislike about the software at present time; it did lack certain features upon release, but the current version has everything we need to take our prospect from point A to point C(lose).

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Amanda G.

Hospital & Health Care, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

FreshSales is a CRM that is easy to use and configure

Reviewed 7 months ago

Facilitating the organization of all of our potential customers' contact information and email history in one location. You may utilize their reporting function to maintain tabs on sales and top performers, and you can use and build email templates to speed up communication with prospects and customers.

Pros

Freshsales is an intuitive CRM that is always seeking to better itself. I appreciate that my suggestions are not only heard but also acted upon. It's simple to integrate with your email and offers cross-platform support for apps like Acuity and Google Calendar.

Cons

If the leads have different addresses, please don't ask for them twice. The CRM software FreshSales will flag a lead as duplicate if there are multiples with the same name.

AB
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Adam B.

Computer Hardware, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Missing things rivals do well

Reviewed 2 years ago

Not great. Customer service is excellent, though! Things I think should be basic (or I used in Pipedrive) just don't exist or don't work in Freshsales.

Pros

What it has is pretty easy to use, and finally with the addition of timeline view, getting different views is good. Creating reports is not easy, although very powerful.

Cons

Mail integration is pointless for me. If set to 'auto', all emails from a client appear on all of their deals, rather than having intelligent algorithms that are deal-specific. Also, no search function on email page immediately makes have email sync pointless for me. Sync is slow. I can add a deal, or a contact, but often won't appear in searches for a long time, so I can't start linking emails or creating new deals.

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Becky F.

Hospital & Health Care, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great customer relationship management system

Reviewed 5 months ago

Overall, my time spent working with Freshsales has been really positive. Our sales team's productivity and cooperation have both greatly benefited from this. Because of its intuitive design and abundance of useful features, it has proven to be an invaluable tool in our sales operations.

Pros

Freshsales' friendly user interface and extensive CRM features are definite pluses. The sales process is simplified because to the lead score and AI-driven insights, which assist prioritize and nurture leads more efficiently.

Cons

The reporting capabilities, while competent, might benefit from greater customization choices. More granular data could be gleaned from reports if they were more adaptable.

NV
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Nikhil V.

Information Technology and Services, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

FreshSales: An extensive CRM for all your needs

Reviewed a year ago

I am almost content using Freshsales as all of the parts to my sales cycle can be tracked at one place and also I can just remain on one software throughout the day unless I am prospecting so it makes things very efficient and saves a lot of time. Also, helps me to create a workflow according to my preferences.

Pros

Lead Management and Sales Pipeline Management are the most extensive and exciting features that this product has. You can keep a track of anything and everything throughout the software and also see every individual's progress to further see the projection of organization's upcoming revenue that can be generated.

Cons

Notifications although automated can sometimes be delayed.

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