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Freshsales Pricing, Features, Reviews and Alternatives

Freshsales product overview

Price starts from

15

/user

Per month

What is Freshsales?

Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement, client relationships, and more via a unified portal. The platform enables organizations to create and monitor sales activities, add custom fields to capture and store customer information, and synchronize data across the entire customer journey, from prospecting to contact and conversion.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Email/Help Desk
24/7 (Live rep)
Knowledge Base

Training options

Webinars
Live Online
Videos
Documentation

Freshsales pricing information

Value for money

4.5

/5

491

Starting from

15

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Freshsales features

Functionality

4.5

/5

491

Total features

145

23 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
API
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Data Import/Export
Email Marketing

Freshsales users reviews

Overall Rating

4.6

/5

491

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.07/10
Rating distribution

5

4

3

2

1

345

111

21

5

9

Pros
It is pretty easy to use. The ability to set up sales sequencing was nice and pretty easy to do.

MB

Matt B.

Easy set up, intuitive interface, good gmail integration, decent price. I once called them for help on a saturday and someone answered and was very helpful.
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James N.

With freshsales the user will know more tools to evaluate potential customers. Freshsales has an excellent communication, which we highly recommend to handle sales opportunities.
AvatarImg

Brendan T.

Cons
Error logs were nearly impossible to find and though the log is supposed to be included on the email showing the errors it wasn't. Support couldn't figure it out either.
AvatarImg

Shaun D S.

Horrible at talking to people and trying to fix problems.

CF

Craig F.

Th reporting system is really bad. You cannot rely on if it is giving you the right report.

AR

Anonymous Reviewer

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy On-boarding and setup, fast support.

Reviewed 3 years ago

We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good...

Pros

I was able to easily onboard to this system from HubSpot and Salesforce. The features in this system just work. You expect something to operate in a certain way, and it just does. Mail and calendar integration is super easy and really responsive (I used both Office 365 and Google Integrations). I love email templates and sales campaigns, they make working with leads and customers so easy and are not tucked away in a corner. The UX is much better than other systems, which means my salespeople are more likely to use the CRM, which is a common problem among salespeople and CRM systems.

Cons

Freshsales is right-sized for us. It lacks some of the major enterprise features of bigger CRMs; but you also don't have too many features right in the way. I'm not a huge fan of the field paging UI on leads, deals, accounts, and contacts. I get that it makes it so you can add as many fields as you want, but it's hard to navigate and organize my screen just the way I like it. I resorted to using the Edit screen though, even when I'm not necessarily editing and that works well enough. Definitely not a big deal compare to all the other awesome features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Best high end software for sales manager and their team working in startups

Reviewed 2 months ago

There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing & sales department.

Pros

I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager. I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns.

Cons

I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules. Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Legitimately the Worst CRM I've Ever Used

Reviewed 10 days ago

Our experiences have been lots of problems, no solutions.

Pros

They always remember to say "thank you for your patience" when telling us our support tickets haven't been resolved yet.

Cons

Off the top of my head: The program will randomly delete calendar events, sending cancellations to prospects but not alerting the user. Multiple meetings were missed because of this. It's been 3 months since we reported it and no fix has been offered. Subsequently all the calendaring has to be done manually. The email editor will randomly delete the line ahead when hitting the backspace key or...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Reasonable pricing, gesture for start ups, strong customer service response time

Reviewed a month ago

Overall super happy with the experience so far. Feels like value for our money and gives us quick answers on how to use the product. Great user friendliness which is key.

Pros

The clean look, and easy ability to quickly navigate Decent integrations out there, and of course through Zapier, hopefully they continue here with more Many good, easy to tweak features, but doesn't feel like overload of bells and whistles. Reasonable pricing versus what you see at Hubspot, yet mostly same features.

Cons

The email marketing is sufficient but they se a generic out of the box email marketing creator they use that many use I think, so could be better.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

If you need support, look elsewhere

Reviewed a year ago

In short, great app, downright awful support

Pros

Very easy to implement. Currently using FreshDesk, FreshCaller and FreshSales. Great integration, everything works quite well.

Cons

As long as you do not need help from support, you will be fine. Every time that I have contacted support it has unfortunately been very disappointing. Even the most basic question takes an inordinate amount of time to get a response. Specific issue on FreshSales that really was upsetting is the fact that under the blossom program you get absolutely no reports, zero. In order to get reports, you...

Freshsales FAQs and common questions

Q. What type of pricing plans does Freshsales offer?

Freshsales has the following pricing plans:
Starting from: $15.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Freshsales?

Freshsales has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Freshsales support?

Freshsales supports the following languages:
Chinese (Traditional), Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish


Q. Does Freshsales support mobile devices?

Freshsales supports the following devices:
Android, iPad, iPhone


Q. Does Freshsales offer an API?

Yes, Freshsales has an API available for use.


Q. What other apps does Freshsales integrate with?

Freshsales integrates with the following applications:
Calendly, Zapier, QuickBooks Online Advanced, Gmail, Segment, DocuSign, Google Workspace, Trello, Freshdesk, Freshdesk Messaging, Slack, Microsoft 365, Meta for Business, Quickbooks Online, Google Calendar, Mailchimp, Asana, PandaDoc, Xero, HubSpot CRM


Q. What level of support does Freshsales offer?

Freshsales offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, 24/7 (Live rep), Knowledge Base

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