App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Freshsales Logo

Freshsales

4.5
(569)

Write a review

Sales management solution

see alternatives

(75)

Freshsales Pricing, Features, Reviews and Alternatives

Freshsales FAQs

Q. What type of pricing plans does Freshsales offer?

Freshsales has the following pricing plans:
Starting from: $15.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money

See free alternatives

Q. Who are the typical users of Freshsales?

Freshsales has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

See alternatives

Q. What languages does Freshsales support?

Freshsales supports the following languages:
Chinese (Traditional), Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish

See alternatives

Q. Does Freshsales support mobile devices?

Freshsales supports the following devices:
Android, iPad, iPhone

See alternatives

Q. Does Freshsales offer an API?

Yes, Freshsales has an API available for use.

See alternatives

Q. What other apps does Freshsales integrate with?

Freshsales integrates with the following applications:
Calendly, Zapier, QuickBooks Online Advanced, Gmail, Segment, DocuSign, Google Workspace, Trello, Freshdesk, Freshchat, Slack, Microsoft 365, Meta for Business, Quickbooks Online, Google Calendar, Mailchimp, Asana, PandaDoc, Xero, HubSpot CRM

See alternatives

Q. What level of support does Freshsales offer?

Freshsales offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, 24/7 (Live rep), Knowledge Base

See alternatives

Freshsales product overview

Price starts from

15

/user

Per month

What is Freshsales?

Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement, client relationships, and more via a unified portal. The platform enables organizations to create and monitor sales activities, add custom fields to capture and store customer information, and synchronize data across the entire customer journey, from prospecting to contact and conversion.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Email/Help Desk
24/7 (Live rep)
Knowledge Base

Training options

Webinars
Live Online
Videos
Documentation

Not sure about Freshsales? Compare it with a popular alternative

Starting from

15

/user

Per month

Free plan
Free trial
Pricing range

Starting from

10

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Freshsales pricing information

Value for money

4.5

/5

569

Starting from

15

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Freshsales features

Functionality

4.4

/5

569

Total features

156

24 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Third Party Integrations
Activity Dashboard
API
Alerts/Notifications
Data Import/Export
Mobile Access

Freshsales users reviews

Overall Rating

4.5

/5

569

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.96/10
Rating distribution

5

4

3

2

1

383

141

26

6

13

Pros
It is pretty easy to use. The ability to set up sales sequencing was nice and pretty easy to do.
Easy set up, intuitive interface, good gmail integration, decent price. I once called them for help on a saturday and someone answered and was very helpful.
With freshsales the user will know more tools to evaluate potential customers. Freshsales has an excellent communication, which we highly recommend to handle sales opportunities.
Cons
Error logs were nearly impossible to find and though the log is supposed to be included on the email showing the errors it wasn't. Support couldn't figure it out either.
Horrible at talking to people and trying to fix problems.
Th reporting system is really bad. You cannot rely on if it is giving you the right report.
jJ
AvatarImg

jainz J.

BDE

Marketing and Advertising, 51-200 employees

Review source

Overall Rating

Freshsales User Review

Reviewed 4 months ago

Transcript

Speaker 1: Hi, my name is Jay. I'm a data manager and I rate Freshworks five out of five. For more reviews...

AvatarImg
AvatarImg

Peter V.

Insurance, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Look at this, and I promise you, you'll forget about SalesForce

Reviewed 5 years ago

Before Fresh sales, my team and I were using SalesForce. It was far too messy, complex, and I had more meetings with my team to try and figure out the details in a month than I've had in a quarter! We decided to take a look at Freshsales when it came out (end of 2016 I believe), mainly because we've been using Fresh Desk for years and wanted to give them a shot. After the demo, it was a no-brainer....

Pros

There's a number of features I like...reporting, email tracking, lead scoring...Sure, some CRMs out there have all these as well, but everything is so darn well packed and easy to use! If I had to choose one, I'd say email tracking. That had helped a lot with follow-ups and our sales funnel in general.

Cons

Can't say there is anything I dislike about the software at present time; it did lack certain features upon release, but the current version has everything we need to take our prospect from point A to point C(lose).

TV
AvatarImg

Tanmayu V.

Human Resources, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Freshsales

Reviewed 6 months ago

The tool we were previously using did not have the option to create deals and manage your revenue generation and pipeline, but ever since we have shifted to freshsales, that problem has disappeared. Also, the reporting and the analytics freshsales offers helps us in keeping track of all our data, activity and how we can streamline the process of sales and pipeline management. Other than that we can also create tasks and meetings on the dashboard, but now we have an all one in solution for all of this, thanks to freshsales.

Pros

The interface is really good and the software is very easy to use. You can also run campaigns and sequences on your contacts with freshsales. Deals and pipeline management is very good and you can create all kinds of reports to keep track of everything.

Cons

The onboarding process was a bit longer than expected, and integration with other tools is also a bit difficult. Other than that, there is a monthly limit of only 1000 marketing emails in a month which seems rather wrong and to increase that, you have to pay extra which is a lot.

AR
AvatarImg

Verified reviewer

Renewables & Environment, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Lots of issues w/ CRM migration + bugs

Reviewed 4 years ago

Overall very disappointed - we have had expensive downtime for our sales team, actual downtime from our customers not being able to use our software due to their tracking snippet and hours spent going back and forth with their support team not getting to a resolution. Amazing they have raised so much money and have not been able to address these issues. Doesn't feel like a production ready software product.

Pros

Liked the featureset and price and the fact that they promised full migration support from our previous CRM. Unfortunately it did not turn out as advertised.

Cons

During the sales process I was told that they would provide full service assistance with migrating us from a previous CRM and this was a big reason why we picked Freshsales after a through search across the options in the market. They told us it would be completed by a certain date and then missed the deadline - my sales team had no CRM for over a week and was logging all their notes in spreadsheets!...

AvatarImg
AvatarImg

Abhishek S.

Market Research, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Potential to be a great CRM for sales!

Reviewed 4 months ago

It is a decent CRM, helpful in managing your sales team and tracking the sales process, but there is room for improvement.

Pros

Easy to use, intuitive interface, initial setup is easy and integration is also possible like Gmail. Good tool to manage your sales pipeline and very handy in running email campaigns.

Cons

Customer support is not up to the mark. They always respond very late. Its reporting system is also not that effective.

HC
AvatarImg

Humberto C.

Cosmetics, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

If you need support, look elsewhere

Reviewed 2 years ago

In short, great app, downright awful support

Pros

Very easy to implement. Currently using FreshDesk, FreshCaller and FreshSales. Great integration, everything works quite well.

Cons

As long as you do not need help from support, you will be fine. Every time that I have contacted support it has unfortunately been very disappointing. Even the most basic question takes an inordinate amount of time to get a response. Specific issue on FreshSales that really was upsetting is the fact that under the blossom program you get absolutely no reports, zero. In order to get reports, you...

Related categories