Freshsales - 2024 Pricing, Features, Reviews, & Alternatives

Reviewers appreciate Freshsales' Contact Database for its customization capabilities, allowing users to create lists based on geographies or industries. They find it user-friendly with robust search filters and the ability to store comprehensive contact details. Users report the database supports unlimited contacts and integrates well with email campaigns. However, some users mention issues with adding and exporting contacts. They also note the database's easy navigation and layout as positive aspects. Of the 20 Freshsales users who gave detailed accounts of their use of Contact Database, 100% rated this feature as important or highly important.

Reviewers indicate Freshsales' Contact Management helps in gathering all contact information in one place, aiding in reporting and analysis. They find it easy to manage and customize contacts, update stages, and add team members. Users appreciate the ability to handle duplicate contacts and communicate effectively through bulk emails and sequences. However, some users feel the lack of a kanban view and WhatsApp integration is a drawback. They highlight the ease of editing, searching, and creating contacts as beneficial. Of the 22 Freshsales users who gave detailed accounts of their use of Contact Management, 95% rated this feature as important or highly important.

Users report Freshsales' Lead Management is vital for prioritizing high-potential leads through scoring and automating follow-ups. They find it efficient for adding leads, tracking interactions, and updating stages. Reviewers appreciate the ability to add activities, notes, and reminders on leads, and to connect leads to accounts. They highlight the tool's user-friendliness and its role in enhancing sales efficiency. However, some users mention the need for an additional tool to track leads in the pre-deal stage. Of the 18 Freshsales users who gave detailed accounts of their use of Lead Management, 94% rated this feature as important or highly important.