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Freshsales Pricing, Features, Reviews and Alternatives
Freshsales FAQs
Q. Who are the typical users of Freshsales?
Q. What languages does Freshsales support?
Q. Does Freshsales support mobile devices?
Q. What other apps does Freshsales integrate with?
Freshsales product overview
What is Freshsales?
Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement, client relationships, and more via a unified portal. The platform enables organizations to create and monitor sales activities, add custom fields to capture and store customer information, and synchronize data across the entire customer journey, from prospecting to contact and conversion.
Typical customers
Platforms supported
Support options
Training options
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Freshsales
Starting from
15
/user
Per month
Starting from
10
/user
Per month
Freshsales pricing information
Value for money
4.5
/5
569
Starting from
15
/user
Per month
Pricing options
Value for money contenders
Freshsales features
Functionality
4.4
/5
569
Total features
156
24 categories
Most valued features by users
Functionality contenders
Freshsales users reviews
Overall Rating
4.5
/5
569
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.96/10
383
141
26
6
13
James N.
Brendan T.
Shaun D S.
Overall rating contenders
jainz J.
BDE
Marketing and Advertising, 51-200 employees
Review source
Transcript
Speaker 1: Hi, my name is Jay. I'm a data manager and I rate Freshworks five out of five. For more reviews...
Peter V.
Insurance, 11-50 employees
Used daily for 2+ years
Review source
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Before Fresh sales, my team and I were using SalesForce. It was far too messy, complex, and I had more meetings with my team to try and figure out the details in a month than I've had in a quarter! We decided to take a look at Freshsales when it came out (end of 2016 I believe), mainly because we've been using Fresh Desk for years and wanted to give them a shot. After the demo, it was a no-brainer....
There's a number of features I like...reporting, email tracking, lead scoring...Sure, some CRMs out there have all these as well, but everything is so darn well packed and easy to use! If I had to choose one, I'd say email tracking. That had helped a lot with follow-ups and our sales funnel in general.
Can't say there is anything I dislike about the software at present time; it did lack certain features upon release, but the current version has everything we need to take our prospect from point A to point C(lose).
Tanmayu V.
Human Resources, 201-500 employees
Used daily for 6-12 months
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The tool we were previously using did not have the option to create deals and manage your revenue generation and pipeline, but ever since we have shifted to freshsales, that problem has disappeared. Also, the reporting and the analytics freshsales offers helps us in keeping track of all our data, activity and how we can streamline the process of sales and pipeline management. Other than that we can also create tasks and meetings on the dashboard, but now we have an all one in solution for all of this, thanks to freshsales.
The interface is really good and the software is very easy to use. You can also run campaigns and sequences on your contacts with freshsales. Deals and pipeline management is very good and you can create all kinds of reports to keep track of everything.
The onboarding process was a bit longer than expected, and integration with other tools is also a bit difficult. Other than that, there is a monthly limit of only 1000 marketing emails in a month which seems rather wrong and to increase that, you have to pay extra which is a lot.
Verified reviewer
Renewables & Environment, 1-10 employees
Used daily for less than 6 months
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Overall very disappointed - we have had expensive downtime for our sales team, actual downtime from our customers not being able to use our software due to their tracking snippet and hours spent going back and forth with their support team not getting to a resolution. Amazing they have raised so much money and have not been able to address these issues. Doesn't feel like a production ready software product.
Liked the featureset and price and the fact that they promised full migration support from our previous CRM. Unfortunately it did not turn out as advertised.
During the sales process I was told that they would provide full service assistance with migrating us from a previous CRM and this was a big reason why we picked Freshsales after a through search across the options in the market. They told us it would be completed by a certain date and then missed the deadline - my sales team had no CRM for over a week and was logging all their notes in spreadsheets!...
Abhishek S.
Market Research, 51-200 employees
Used daily for less than 6 months
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It is a decent CRM, helpful in managing your sales team and tracking the sales process, but there is room for improvement.
Easy to use, intuitive interface, initial setup is easy and integration is also possible like Gmail. Good tool to manage your sales pipeline and very handy in running email campaigns.
Customer support is not up to the mark. They always respond very late. Its reporting system is also not that effective.
Humberto C.
Cosmetics, 11-50 employees
Used daily for 1-2 years
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In short, great app, downright awful support
Very easy to implement. Currently using FreshDesk, FreshCaller and FreshSales. Great integration, everything works quite well.
As long as you do not need help from support, you will be fine. Every time that I have contacted support it has unfortunately been very disappointing. Even the most basic question takes an inordinate amount of time to get a response. Specific issue on FreshSales that really was upsetting is the fact that under the blossom program you get absolutely no reports, zero. In order to get reports, you...
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