Zendesk Sell vs Kylas Sales CRM

Salesforce Sales Cloud

Zoho CRM

HubSpot CRM

Zendesk Suite

ActiveCampaign

LeadSquared

Compare Zendesk Sell and Kylas Sales CRM based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Zendesk Sell is a CRM software focused on empowering sales teams to win more deals. By automating tasks and data analysis, the all-in-one platform aims to help sales reps increase productivity while enabling sales leaders to provide the personalized coaching needed to accelerate performance.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Auto-Dialer

Batch Processing

Calendar Management

Calendar/Reminder System

Calendar Sync

Call Recording

Campaign Management

Catalog Management

Channel Management

Chat/Messaging

Client Tracking

Collaboration Tools

Contact Database

Contact Management

Customer Database

Customer Segmentation

Customizable Fields

Customizable Templates

Dashboard Creation

Data Import/Export

Data Visualization

Deal Management

Document Management

Document Storage

Drag & Drop

Email Management

Email Marketing

Email Sequences

Email Templates

Email Tracking

Event Triggered Actions

Forecasting

For Financial Institutions

For Insurance Industry

For iPad Devices

For Sales Teams/Organizations

For Startups

Goal Management

Goal Setting/Tracking

Interaction Tracking

Internal Chat Integration

Knowledge Management

Lead Capture

Lead Distribution

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Lead Scoring

Lead Segmentation

Live Chat

Marketing Automation

Meeting Management

Mobile Access

Mobile Alerts

Mobile App

Multi-Currency

Opportunity Management

Performance Management

Performance Metrics

Pipeline Management

Pipeline Reports

Predictive Analytics

Prioritization

Prospecting Tools

Quotes/Estimates

Real-Time Data

Real-Time Notifications

Referral Tracking

Reminders

Reporting/Analytics

Reporting & Statistics

Role-Based Permissions

Sales Forecasting

Sales Onboarding & Training

Sales Pipeline Management

Sales Reports

Sales Trend Analysis

Search/Filter

Segmentation

Self Service Portal

Shared Contacts

Social Media Integration

Source Tracking

Tagging

Task Management

Task Scheduling

Template Management

Territory Management

Third-Party Integrations

Visual Analytics

Web-based Deployment

Web Forms

Website Integration

Zendesk Sell

Web-based

iPad

Android

iPhone

Sell Team

Sell Professional

Sell Enterprise

Sr. Dir. of Marketing and Communications

It was great to be able to keep track of conversations with priority members and for the internal team to also know what those conversations entailed... when it worked.

Customer Service Ambassador

Delivers the complete view of customers/customer experience in details as in how much you want to see.

Senior Managing Director

It allows clients to add client information and assign ratings to discussions about the motivations behind creating practical assumptions of each conversation.

VP Product Development

We discovered three serious bugs, which their support team reproduced and confirmed, and all we got was "we’re looking at it,".

Interface is ok, all action buttons are where they should be, the structure of the pipeline is ok.

A lot of features we started using in serious work are broken or designed to be useless.

It allows customers to collect information about their customers and rank discussions on the assumptions made in each conversation.

Customer Support Representative

You can easily locate and keep track of leads for future sales and marketing calls.4.

It enables uninterrupted workflow as the task player automates activities.5.

Chief Technical Officer

We were not able to customize or integrate with a number of third-party-apps that are essential to our business, and we were met with resistance from customer service when attempting to upgrade.

After trial (which went well) its all downhill.

It is not given an extraordinary score at this stage, which guarantees that it is employed in all organizations.

It does not have built-in marketing features, you will have to do the marketing yourself.

Manager Consumer Banking

The software is so easy in creating sales reports from the sales

the pricing of this software is so expensive to use for smaller businesses

It has been an amazing journey full of learning tips and easy automation.

We chose Base, which did offer quite a bit and allowed integration with DropBox.

DealerSite Consultant

Zendesk has allowed us to keep track of who is doing what on the team, so that we can avoid double booking or stepping on toes.  

Marketing Manager

We were trying to integrate our sales and support management systems, but we could never get Sell working reliably enough to even start working on the support migration piece.

Owner

Assistant to the CFO

The company sells an AI product to architects and provided a platform for sales and customer service.

It took almost a month to provision our account.

There can be frustrating roadblocks, such as when there are similar names or the CRM gets confused, however this can usually be smoothed out fairly quickly.

Sales team pretends like they have no obligation to deliver on promises.

Sales Strategy and Operations

Beautiful interface, but very difficult to operate.

Digital Marketing & Communications Manager

This product has become the source of our happy customers.

Client Relationship Management

Pipeline provide the specialization of each stage require you focus to move deal next stage.

office manager

No calendar sharing between team members makes this product an expensive rolodex.

Zendesk's acquisition of this product was a disaster!

Easy to set up customer database that can store related documents and images

President

The emails lag in arriving, and generally are not user friendly, I can't figure out how to have more than one contact per deal, and some features I want are not included in the lower tier version unlike their main competitor.  

Reasonably priced compared to its competitors.

Not have an overview for the pipeline, you should go to report to see.

I had questions about the platform, and could not get any response from their support team after months, I tried their sales team and still took weeks to get a response to my inbound lead.

My email runs through a corporate cloud service and we couldn't get the email to integrate through the phone app.  

High tech require, report good, beautiful ui/ux

Its colorful then your eye will interact faster

Zendesk tools including Sell offer exactly what they promise.

Sales Analyst

Zendesk is good for companies that sell products and don't need advanced reporting capabilities.

Totally is pretty good with the price like they offer.

I called a phone number I pulled off of google, and the man apologized and said he'd help, but I still have no access or responses hours later.  

Zendesk has the worst customer service, which is crazy because they are a customer service platform.

Director Of Customer Care

This is a new offering for Zendesk and the onboarding process left a lot to be desired.

I trusted them with the data of my company and now I don't have access to it...

The system is ok despite its limitations, but the price should be halved for it to be worth it.

There are a ton of really great options and features, along with a pretty easy to use UI.

Customer Support

Pricing

User Interface and Switching

Sales Process

Team Collaboration

Bugs and Issues

Features

Integrations

Ease of Use

Small Business

Large Enterprises

Mid-size Business

Freelancers

Zendesk

Meritto

From higher education institutions and K-12 schools to EdTech platforms, online degree programmes, study abroad consultants, coaching centres, and vocational training institutes, Meritto caters all.

Kylas is an enterprise-grade sales CRM uniquely designed and engineered for growing businesses. It is built and priced for collaboration, allowing businesses to onboard unlimited users and work seamlessly with their entire team without incurring per-license costs.

Zendesk Sell vs Kylas Sales CRM Comparison (2026)

Zendesk Sell

Kylas Sales CRM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives