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Zendesk Sell Logo

All-in-one sales platform for sales teams.

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Zendesk Sell - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: September 2026

Zendesk Sell overview

What is Zendesk Sell?

Zendesk Sell is the all-in-one sales platform that drives rep adoption while automating data capture and analysis, providing sales leaders with the actionable insights they need in order to accelerate revenue growth in a measurable, scalable, and repeatable manner.

The advanced sales platform gives reps the tools they need to focus on revenue generation no matter whether they are in the field or at the office. The Zendesk Sell mobile apps aim to help salespeople get more done every day while spending less time taking notes and entering data. Intelligent features including email sentiment analysis and a smart auto-dialer allow reps to work more deals with greater attention to detail, allowing a highly-personalized sales experience to be delivered with high velocity.

Intelligent out-of-the-box reports and automated prescriptive insights give sales leaders the ability to individualize coaching, with each rep getting personalized, actionable steps to improve their sales performance. Base allows users to do this at scale with the aim of enhancing sales efficiency increases and revenue growth.

The days of buying eight different software products to manage your sales team are long gone. Zendesk Sell combines the functionalities of a CRM with email, smart phone dialer, sales reporting package, lead scoring, and more, into one solution.

Starting price

19per user /
per month

Alternatives

with better value for money


Pros & Cons

Verified reviewer profile picture
Verified reviewer profile picture
Verified reviewer profile picture

Customer Support

Integrations

Team Collaboration

Sales Process

Features

Zendesk Sell’s user interface

Ease of use rating:

Zendesk Sell reviews

Overall rating

4.3

/5

160

Positive reviews

67

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.67/10
Rating distribution

5

4

3

2

1

87

48

13

7

5

Pros
“The integration with other Zendesk products is a big plus for us since everything stays in one ecosystem.”
SP

Sonu P.

Systems Analyst

“It’s pretty easy to track deals and manage contacts without too much setup.”
SP

Sonu P.

Systems Analyst

“It’s not overly complicated, which is actually a plus if your team just wants something that works without too much training.”
SP

Sonu P.

Systems Analyst

Cons
“We discovered three serious bugs, which their support team reproduced and confirmed, and all we got was "we’re looking at it,".”
Verified reviewer profile picture

Stanko T.

VP Product Development

“A lot of features we started using in serious work are broken or designed to be useless.”
Verified reviewer profile picture

Stanko T.

VP Product Development

“We were not able to customize or integrate with a number of third-party-apps that are essential to our business, and we were met with resistance from customer service when attempting to upgrade.”
JC

Jamie C.

Chief Technical Officer

Who uses Zendesk Sell?

Based on 160 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Banking
Information Technology and Services
Marketing and Advertising
Computer Software
Others

Use cases

CRM
Sales Tracking
Lead Management
Contact Management
Sales Enablement

Zendesk Sell's key features

Most critical features, based on insights from Zendesk Sell users:

CRM
Sales pipeline management
Email management
Interaction tracking
Lead capture
Call recording
Auto-Dialer

All Zendesk Sell features

Features rating:

Access controls/permissions
Activity dashboard
Activity tracking
Alerts/Notifications
API
Auto-Dialer
Batch processing
Calendar management
Calendar/Reminder system
Calendar sync
Call recording
Campaign management
Catalog management
Channel management
Chat/Messaging
Client tracking
Collaboration tools
Contact database
Contact management
CRM
Customer database
Customer segmentation
Customer support
Customizable fields
Customizable templates
Dashboard creation
Data import/export
Data synchronization
Data visualization
Deal management
Document management
Document storage
Drag & drop
Email management
Email marketing
Email sequences
Email templates
Email tracking
Event triggered actions
Forecasting
For financial institutions
For insurance industry
For ipad devices
For sales teams/organizations
For startups
Goal management
Goal setting/tracking
Interaction tracking
Internal chat integration
Knowledge management
Lead capture
Lead distribution
Lead generation
Lead management
Lead nurturing
Lead qualification
Lead scoring
Lead segmentation
Live chat
Marketing automation
Meeting management
Mobile access
Mobile alerts
Mobile app
Multi-Currency
Opportunity management
Performance management
Performance metrics
Pipeline management
Pipeline reports
Predictive analytics
Prioritization
Prospecting tools
Quotes/Estimates
Real-Time data
Real-Time notifications
Referral tracking
Reminders
Reporting/Analytics
Reporting & statistics
Role-Based permissions
Sales forecasting
Sales onboarding & training
Sales pipeline management
Sales reports
Sales trend analysis
Search/Filter
Segmentation
Self service portal
Shared contacts
Social media integration
Source Tracking
Tagging
Task management
Task scheduling
Template management
Territory management
Third-Party integrations
Visual analytics
Web-based deployment
Web forms
Website integration
Workflow management

Zendesk Sell alternatives

Zendesk Sell logo

Starting from

19

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
HubSpot CRM logo
visit website

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20

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
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Zoho CRM logo
visit website

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14

/user

Per month

Free trial
Free version
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Features
Value for Money
Customer Support
Salesforce Sales Cloud logo
visit website

Starting from

25

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Zendesk Sell pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Sell Team

19

/user

Per month

Features included:

  • 1 Custom Sales Pipeline
  • Built-in Click-to-Dial and Call Recording
  • Email Integration
  • Fully Featured Mobile CRM
  • Prebuilt Apps and Integrations
  • Up to 3 Paid Users

Sell Professional

49

/user

Per month

Features included:

  • 1 Custom Sales Pipeline
  • Advanced Call Analytics
  • Built-in Click-to-Dial and Call Recording
  • Email Integration
  • Fully Featured Mobile CRM
  • Personalized Bulk Emailing
  • Prebuilt and Custom Apps and Integrations
  • Sales Goals and Forecasting
  • Unlimited Custom Fields
  • Unlimited Email Templates
  • Unlimited Paid Users

Sell Enterprise

99

/user

Per month

Features included:

  • 2 Sales Pipeline
  • Activity Reports
  • Advanced Call Analytics
  • Advanced Permissions
  • Built-in Click-to-Dial and Call Recording
  • Customized Notifications
  • Email Integration
  • Fully Featured Mobile CRM
  • Lead and Deal Scoring
  • Personalized Bulk Emailing
  • Prebuilt and Custom Apps and Integrations
  • Product Catalog
  • Sales Goals and Forecasting
  • Task Automation
  • Unlimited Custom Fields
  • Unlimited Email Templates
  • Unlimited Paid Users

User opinions about Zendesk Sell price and value

Value for money rating:

To see what individual users think of Zendesk Sell's price and value, check out the review snippets below.

“The integration with other Zendesk products is a big plus for us since everything stays in one ecosystem.”
SP

Sonu P.

Systems Analyst

“It’s pretty easy to track deals and manage contacts without too much setup.”
SP

Sonu P.

Systems Analyst

Zendesk Sell integrations (30)

Integrations rated by users

We looked at 160 user reviews to identify which products are mentioned as Zendesk Sell integrations and how users feel about them.

Gmail logo
Gmail

Integration rating: 4.5 (3)

Integration rating: 4.0 (2)

Integration rating: 5.0 (2)

Integration rating: 4.5 (2)

Integration rating: 5.0 (2)

Direct customer support tickets are handled by support teams, so raw customer logs don't belong in dev sprints.

EA

Estrella A.

Software Engineer

Zendesk Sell customer support

What do users say about Zendesk Sell customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Zendesk Sell customer support.

A number of users highlight the support team as attentive, helpful, and quick to respond via chat or online channels.

A number of users report slow response times, difficulty reaching support, and unhelpful or upselling customer service experiences.

Support options

Faqs/forum
24/7 (live rep)
Email/help desk
Phone support
Knowledge base
Chat

Training options

In person
Documentation
Live online
Webinars
Videos

To see what individual users say about Zendesk Sell's customer support, check out the review snippets below.

“Delivers the complete view of customers/customer experience in details as in how much you want to see.”

Verified reviewer profile picture

Bo K.

Customer Service Ambassador

“It allows customers to collect information about their customers and rank discussions on the assumptions made in each conversation.”

Verified reviewer profile picture

Juan E.

Senior Managing Director

Zendesk Sell FAQs

Q. Who are the typical users of Zendesk Sell?

Zendesk Sell has the following typical customers:
Small Business, Large Enterprises, Mid-size Business, Freelancers

These products have better value for money


Q. Does Zendesk Sell support mobile devices?

Zendesk Sell supports the following devices:
iPad, Android, iPhone


Q. What level of support does Zendesk Sell offer?

Zendesk Sell offers the following support options:
FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat

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