Zendesk Sell vs monday.com AI Work Platform

Salesforce Sales Cloud

HubSpot CRM

Zoho CRM

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Customer Service Ambassador

Delivers the complete view of customers/customer experience in details as in how much you want to see.

Senior Managing Director

It allows customers to collect information about their customers and rank discussions on the assumptions made in each conversation.

Zendesk Sell is a CRM software focused on empowering sales teams to win more deals. By automating tasks and data analysis, the all-in-one platform aims to help sales reps increase productivity while enabling sales leaders to provide the personalized coaching needed to accelerate performance.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Auto-Dialer

Batch Processing

Calendar Management

Calendar/Reminder System

Calendar Sync

Call Recording

Campaign Management

Catalog Management

Channel Management

Chat/Messaging

Client Tracking

Collaboration Tools

Contact Database

Contact Management

Customer Database

Customer Segmentation

Customizable Fields

Customizable Templates

Dashboard Creation

Data Import/Export

Data Visualization

Deal Management

Document Management

Document Storage

Drag & Drop

Email Management

Email Marketing

Email Sequences

Email Templates

Email Tracking

Event Triggered Actions

Forecasting

For Financial Institutions

For Insurance Industry

For iPad Devices

For Sales Teams/Organizations

For Startups

Goal Management

Goal Setting/Tracking

Interaction Tracking

Internal Chat Integration

Knowledge Management

Lead Capture

Lead Distribution

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Lead Scoring

Lead Segmentation

Live Chat

Marketing Automation

Meeting Management

Mobile Access

Mobile Alerts

Mobile App

Multi-Currency

Opportunity Management

Performance Management

Performance Metrics

Pipeline Management

Pipeline Reports

Predictive Analytics

Prioritization

Prospecting Tools

Quotes/Estimates

Real-Time Data

Real-Time Notifications

Referral Tracking

Reminders

Reporting/Analytics

Reporting & Statistics

Role-Based Permissions

Sales Forecasting

Sales Onboarding & Training

Sales Pipeline Management

Sales Reports

Sales Trend Analysis

Search/Filter

Segmentation

Self Service Portal

Shared Contacts

Social Media Integration

Source Tracking

Tagging

Task Management

Task Scheduling

Template Management

Territory Management

Third-Party Integrations

Visual Analytics

Web-based Deployment

Web Forms

Website Integration

Zendesk Sell

Web-based

iPad

Android

iPhone

ActiveCampaign

Sell Team

Sell Professional

Sell Enterprise

Systems Analyst

The integration with other Zendesk products is a big plus for us since everything stays in one ecosystem.

It’s pretty easy to track deals and manage contacts without too much setup.

It’s not overly complicated, which is actually a plus if your team just wants something that works without too much training.

VP Product Development

We discovered three serious bugs, which their support team reproduced and confirmed, and all we got was "we’re looking at it,".

Interface is ok, all action buttons are where they should be, the structure of the pipeline is ok.

A lot of features we started using in serious work are broken or designed to be useless.

Customer Support Representative

You can easily locate and keep track of leads for future sales and marketing calls.4.

Sr. Dir. of Marketing and Communications

It was great to be able to keep track of conversations with priority members and for the internal team to also know what those conversations entailed... when it worked.

It enables uninterrupted workflow as the task player automates activities.5.

Chief Technical Officer

We were not able to customize or integrate with a number of third-party-apps that are essential to our business, and we were met with resistance from customer service when attempting to upgrade.

It allows clients to add client information and assign ratings to discussions about the motivations behind creating practical assumptions of each conversation.

After trial (which went well) its all downhill.

It does not have built-in marketing features, you will have to do the marketing yourself.

Manager Consumer Banking

The software is so easy in creating sales reports from the sales

the pricing of this software is so expensive to use for smaller businesses

It has been an amazing journey full of learning tips and easy automation.

We chose Base, which did offer quite a bit and allowed integration with DropBox.

It is not given an extraordinary score at this stage, which guarantees that it is employed in all organizations.

Marketing Manager

We were trying to integrate our sales and support management systems, but we could never get Sell working reliably enough to even start working on the support migration piece.

It took almost a month to provision our account.

Sales team pretends like they have no obligation to deliver on promises.

Sales Strategy and Operations

Beautiful interface, but very difficult to operate.

Digital Marketing & Communications Manager

This product has become the source of our happy customers.

Client Relationship Management

Pipeline provide the specialization of each stage require you focus to move deal next stage.

office manager

No calendar sharing between team members makes this product an expensive rolodex.

Zendesk's acquisition of this product was a disaster!

DealerSite Consultant

Zendesk has allowed us to keep track of who is doing what on the team, so that we can avoid double booking or stepping on toes.  

Easy to set up customer database that can store related documents and images

Reasonably priced compared to its competitors.

Owner

Not have an overview for the pipeline, you should go to report to see.

Assistant to the CFO

The company sells an AI product to architects and provided a platform for sales and customer service.

My email runs through a corporate cloud service and we couldn't get the email to integrate through the phone app.  

There can be frustrating roadblocks, such as when there are similar names or the CRM gets confused, however this can usually be smoothed out fairly quickly.

High tech require, report good, beautiful ui/ux

Its colorful then your eye will interact faster

Zendesk tools including Sell offer exactly what they promise.

Sales Analyst

Zendesk is good for companies that sell products and don't need advanced reporting capabilities.

Totally is pretty good with the price like they offer.

The system is ok despite its limitations, but the price should be halved for it to be worth it.

I liked almost everything about it, but we had a compatibility issue that was not their fault.  

Pricing

Customer Support

Integrations

Team Collaboration

Bugs and Issues

User Interface and Switching

Sales Process

Features

Ease of Use

Sales Management

Small Business

Large Enterprises

Mid-size Business

Freelancers

Zendesk

Clockify

Clockify is a time tracking app that helps teams track work hours across projects. Managers can measure employee productivity, track the progress of every project and do all necessary reporting and administration work in one place.

Jira

Jira is project tracking software that helps every team collaborate to plan, track, and release work by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize outcomes.

Asana

Asana Starter Plan provides growing teams with project management tools to track progress and meet deadlines. The plan includes workflow automation features, custom project templates, forms for standardized work requests, and rules for routine task management. It also offers visualization tools like Gantt and timeline views, plus AI-powered features for status updates and project organization.

HR and HSE Manager

Customer support is difficult to engage and the support is not always relevant as I dont think the support people understand our challenges.

Head of PMO

Customer support is generally reliable and available around the clock, with helpful guides and quick responses, even if more complicated issues sometimes take longer to resolve.

Join more than 152,000 customers who plan, manage, and track projects smarter with monday. com - the customizable platform built to adapt to your way of working. Streamline workflows with no-code automations, centralize work by integrating your favorite apps, and collaborate in real-time. 


Zendesk Sell vs monday.com AI Work Platform Comparison (2026)

Zendesk Sell

monday.com AI Work Platform

Overview

Video & Screenshots

Pricing

User reviews

Key features

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Alternatives