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Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach their customers through every channel, including telephone, email, social media, and live chat.
"Kylas is a sales CRM designed to support growing businesses in competitive marketplaces. It offers unlimited users and features at a flat cost and helps small businesses scale their sales efforts with expertise. Uniquely designed for growing businesses like yours." #TheBetterCRM
Starting from
14
/user
Per month
Starting from
12999
Per month
4.3
6.8K
3.4K
2.3K
765
168
76
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Cons
Cons
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User reviews that mention these apps
Gordon P.
Computer Software, 51-200 employees
Used daily for 2+ years
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Terrific CRM with easy navigation built for sales
Love the product just keep adding desires to arrival Salesforce. You are already in there heels.
Sandeep K.
Hospital & Health Care, 501-1,000 employees
Used daily for 6-12 months
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It's a good CRM application for our business
Sales features we liked most in Zoho CRM
Accounts section have to improve in Zoho CRM
minh v.
Real Estate, 1-10 employees
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Goog
Sales IQ, Campaign and CRM is great to combine
the UI & UX not ez to understand and use
Fawad S.
Wholesale, 1-10 employees
Used daily for 2+ years
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We are getting our sales from Zoho CRM
All future are best and easy to use and i can get my all business on this.
I feel all futures are easy to use, We have no issue for this
el houcine j.
Mechanical or Industrial Engineering, self-employed
Used daily for 1-2 years
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Functional richness. Integration with all elements of the Zoho suite (survey, analytics)
answer clients in reel time. assistance fonctions.
If we have any issues with Zoho CRM, we need to submit a ticket to the Sales Support Team. Zoho CRM confuses us with their seemingly simple activities
Priyanka S.
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Improvement in lead conversion rates. Revenue increase per sales person. It is going to number 1 CRM in coming few years. Very good software. Zoho CRM decreased sales and marketing costs.
Zoho makes software not solutions, so may not meet the requirement of some enterprise. I don't think there are to much cons in this software.
Sam S.
Used daily for 6-12 months
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Zoho CRM helps in lead and contact management along with sales pipeline management and purchase control. Zoho CRM can automate daily business activities, track sales, and engage customers in different platforms.
I didn't like the pricing which becomes hard for small or entry level businesses to adopt this wonderful business model.
Verified reviewer
Computer Software, 10,001+ employees
Used monthly for 6-12 months
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Over all worth in good price in comparison to other popular crm.
It's good CRM and allows and give you great flexibility to manage and store customer information and manage the complete workflow starting from sales to billing.
The case creation process is a bit complicated if I compare with other standard CRM like sales force.
Olivia O.
Telecommunications, 10,001+ employees
Used daily for 1-2 years
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Sales force automation with Zoho CRM has improved our teamwork.
The Zoho CRM Mobile that integrates all the necessary functions, with the advantage of being mobile, facilitating access and updating of data anywhere.
The voice assistant sometimes does not recognize the commands ...
Afzal M.
Information Technology and Services, self-employed
Used weekly for 6-12 months
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Overall I really like the software but I think I find sometimes difficult in using the software so I believe there should be an easy way of using someone’s help online and support us whenever we need.
Zoho CRM is just so easy to use and its saves a lot of my time and really allow us to have good interactions with my customers.My work get easier day by day.
Sometimes I don’t know how to use a crm to aid in sales so I think they need to help us with a sales person how to do that.
Ganesh S.
Retail, 11-50 employees
Used daily for 2+ years
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Very satisfied with sales CRM but unhappy with ZOHO Desk
It is a CRM you can setup and start using. No need for a programmer to do the setup. So along as you think through the requirement is a systematic way and plan it in advance, the setting up is a breeze, well supported by their support team on chat
Zoho Desk which is also available is not suited for customer support activities of equipments. It is more suited for IT software, hardware firms with call center facilities
Akhilesh M.
Telecommunications, 11-50 employees
Used weekly for 6-12 months
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Sales have improved with Zoho CRM! Top marks for that.
Managing different contacts. This functionality is very critical and Zoho does a good job of getting their basics right.
Sometimes the setting tags via integration used to create a problem but have been resolved with updates.
Rajani R.
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Before we adopted ZOHO CRM, we were using manual systems like excel sheets. ZOHO CRM has made crucial information available to pre-sales, sales and lead generation teams along with management having a dashboard access to sales status.
No pros were added to this review
No cons were added to this review
Rahul S.
Information Technology and Services, 501-1,000 employees
Used weekly for less than 6 months
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Zoho CRM is all-in-one CRM. We can manage the campaign, leads, business, sales and marketing prospects in single platform.
I don't think there is anything I dislike about this platform. The only problem is sometimes it becomes difficult to link a non-Zoho product with Zoho CRM.
Lincoln R.
Recreational Facilities and Services, 201-500 employees
Used daily for 2+ years
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Zoho CRM is the creative solution in managing all the sales options and increasing the demand for the company products. There is proficiency in supporting lead, for company benefits.
Zoho CRM has attained all the sales standards, where there is perfect automation of all the marketing and communications procedures. More so, Zoho CRM has streamlined the digital engagement through the social sites.
Zoho CRM is a systematic approach to diverse sales, where credible management and support are offered without major complaints.
Lorin P.
Information Technology and Services, 11-50 employees
Used weekly for 6-12 months
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It was easy to teach yourself to use and set up as a CRM. It had a lot of great features like tagging and email marketing.
From a marketing perspective, I really liked it but our sales team didn't think it was the best CRM.
IRFANUDEEN S.
E-Learning, 201-500 employees
Used daily for 6-12 months
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I really give 4 out of 5 stars for Zoho CRM from my personal experience. Every lead management stages, lead stage insights, and lead details column are sufficient enough to do the best lead management.
Zoho CRM offers high customization and comprehensive feature, it works as a best full-featured CRM tool for Sales and Marketing team.
Nothing to list as a dislike about Zoho CRM, every features are best in it. I can say the price should be little more competitive than other CRM tools.
Hyacinth O.
Arts and Crafts, 51-200 employees
Used daily for less than 6 months
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My experience with Zoho CRM has been a splendid one as all major activities concerning marketing, sales and many more. Thanks for the opportunity
What I like the most about Zoho CRM is the ability to automate sales, the email feature, Sales system and many more
What I don't like about Zoho CRM is about the email feature where you add your domain name to your account. Some domains are not added like .ga, .cf and many more which is not too okay. They should consider that.
Verified reviewer
Events Services, 51-200 employees
Used weekly for 2+ years
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Really great, its heled me make a lot of money
This CRM is perfect for a lot of industries but especially events/sales
I think the price point is a little high but thats it
Sidney W.
Computer Software, 51-200 employees
Used daily for 2+ years
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Zoho CRM has increased productivity this is actually the best CRM i have interacted with in terms of generating Sales Leads.
I love the fact that Zoho CRM allows mobility you can always keep track on your hand held device when you are out of your work station I also love the fact that Zoho CRM is intractable with your google mail(Gmail) you don't have to create a new account you will retain yours This now did it for me oho CRM allows you to access real time information with out delay and also links to all social media reaching and giving you insights that connect people on social media to your products
This is not a major but will help if Zoho CRM could allow some customization in the UI Also the support could be better if I may say
Bill Hel Z.
Leisure, Travel & Tourism, 1-10 employees
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Good to use.
With Zoho CRM & Suite it is easy to keep control for all sales.
The price ! And if you want the whole Suite it becomes very expensive, and not a good value for money in the end.
Philip Smith M.
Public Relations and Communications, 1-10 employees
Used daily for 1-2 years
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Zoho CRM is robust and powerful for managing customer data and sales leads.
There are a few terms that complicate the understanding of the system such as multiple uses of the word "Campaigns" that has different meaning within different parts of the system.
Chris F.
Logistics and Supply Chain, 11-50 employees
Used daily for 1-2 years
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Zoho is a fantastic CRM for people who need a simple, all-inclusive CRM that does a little bit of everything (sales management, custom CRM data, email marketing, web analytics, etc.)
While Zoho is well-rounded in many areas, they don't specialize in any one area super well. For example, email marketing features are great for building simple automated newsletter campaigns, but they haven't thought through much past that. You can't, for instance, state to send the next email after a 3 day delay but ONLY on weekdays. So in a B2B industry, people will still get some emails on weekends. It's small quirks like that throughout the software.
Dino a.k.a. D.
Financial Services, 1-10 employees
Used daily for 6-12 months
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I've been using Zoho CRM for months now and I am very happy
Anyone is sales need an efficient and affordable CRM. Zoho CRM is it! User friendly, affordable and packed with ALL the features you'd find in much more expensive CRM such as Salesforce. Try Zoho CRM. You'll be happy!
None that I can think of other than I regret not using it sooner : )
Zach M.
Computer Software, 11-50 employees
Used daily for less than 6 months
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Zoho is a great entry level sales CRM tool. I would highly suggest it for smaller organizations and sales teams. Zoho makes it easy to record sales activities and calls.
Many other software don't have integrations setup with Zoho. I would suggest Salesforce for a larger/growing sales team.
mahendra w.
Food & Beverages, 51-200 employees
Used daily for less than 6 months
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All good with CRM to track progress
integration with zoho books is available
inventory is not available yet, would be helpful
Hello Mahendra, thanks a lot for your review of Kylas! We are thrilled that you appreciate Kylas's integration with Zoho books. We would like to mention that we are updating our feature set and you will be updated about the same soon.
Siji J.
Chemicals, 11-50 employees
Used daily for less than 6 months
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good to go CRM and user friendly sales crm
unlimited custom dashboards & unlimited users
additional pricing for addon & reports need clarity
Hi Siji, thank you so much for sharing your feedback with us! We're glad you appreciate the unlimited custom dashboards and user scalability of our CRM. We would like to tell you that we are currently revamping our features including the reports and will soon update you about the same.
praveen K.
Financial Services, 51-200 employees
Used daily for 6-12 months
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Best CRM in India, One the best CRM in India,Easy to use. Increase your welth 100x using Kylas CRM
I like the lead generation and captuirng feature wuth the option of segragation
Hi Praveen, thank you so much for telling us about your experience of using Kylas! We are glad that you find Kylas easy to use and appreciate our lead generation module. Also, we are currently working on some new features, and you will soon be updated.
Aditya D.
Telecommunications, 11-50 employees
Used daily for less than 6 months
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Kylas sales CRM is very usefull CRM for sales and lead management tracking.
Only 100000 records you can save in CRM, and for more records you need to pay extra.
Hey Aditya, thank you so much for sharing your valuable feedback with us! It's great to know that find Kylas useful for your sales team and also like lead management with Kylas. FYI, you can buy add-ons to store more records in your system. We are also updating our feature set and will soon update you about the same.
Basudev R.
Telecommunications, 51-200 employees
Used daily for less than 6 months
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user friendly, responsive CRM and talk with friend regarding kylas CRM Software. Really fantastic .....
Kylas Sales CRM is a customer relationship management (CRM) software designed specifically for sales teams.
It aims to solve various challenges faced by sales professionals and organizations. We access all modules, leads, contact, dashboard...etc..
Hey Basudev, you made our day with your feedback! It's great that you find Kylas user-friendly and responsive. We are happy that you are enjoying managing leads, contacts, and sales with Kylas. Also, we are updating our feature set and we will soon update you regarding the same.
Sreeja P.
Consumer Goods, 51-200 employees
Used daily for 1-2 years
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