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Zoho CRM vs Salesforce Essentials Comparison

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Overview

Category Leaders

Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals...

Salesforce Essentials is a cloud-based CRM for small businesses which allows users to manage leads, opportunities, pipelines,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

20

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

35

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

6.1K

5

4

3

2

1

3K

2.1K

737

164

71

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.4

172

5

4

3

2

1

92

58

14

6

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
I like the most about the collaborative easy to use tools with any type of function like customer service, marketing and creating automated responses which are very helpful.
ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.

Pros

It was a fantastic experience and an essential for a company looking to better engage and retain customers on digital platforms.
The code quality was awesome and the staff was super helpful. I think I'm getting the value for my money using this product.
Superb integration with social media helping to leverage existing business relationships. Mobile functionality is also a positive.

Cons

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.
It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.

Cons

Too many unused fields that muddy up the screen and info can get lost in all the blank fields.
The prices are outrageous. As a small business owner; it is a horribly large pill to swallow to pay that steep of pricing- especially as you are beginning your journey of entrepreneurship.
DO NOT try to use the tool as a task manger or PM supplement as it does not work well for these functions.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review17 days ago

Key features

  • Total features207
  • AB Testing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Automated Routing
  • Behavior Tracking
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Community Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Correlation Analysis
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • Field Sales Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Gamification
  • Goal Management
  • Graphical Data Presentation
  • Health Score
  • Help Desk Management
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multivariate Testing
  • Negative Feedback Management
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Queue Management
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Revenue Management
  • Rewards Management
  • Role-Based Permissions
  • Routing
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Statistical Analysis
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Training Management
  • Transaction History
  • Trend Analysis
  • Usage Tracking/Analytics
  • User Management
  • Visual Analytics
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Wiki
  • Win/Loss Analysis
  • Workflow Management
  • XML/RSS
  • eCommerce Management
  • Total features85
  • AB Testing
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Automated Routing
  • Behavior Tracking
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Community Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Correlation Analysis
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • Field Sales Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Gamification
  • Goal Management
  • Graphical Data Presentation
  • Health Score
  • Help Desk Management
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multivariate Testing
  • Negative Feedback Management
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Queue Management
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Revenue Management
  • Rewards Management
  • Role-Based Permissions
  • Routing
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Statistical Analysis
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Training Management
  • Transaction History
  • Trend Analysis
  • Usage Tracking/Analytics
  • User Management
  • Visual Analytics
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Wiki
  • Win/Loss Analysis
  • Workflow Management
  • XML/RSS
  • eCommerce Management

Integrations

  • Total integrations503
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations151
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

AK
AvatarImg

Adam K.

Logistics and Supply Chain, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho

Reviewed 3 years ago
Pros

It has all the essentials needed to run a business in one place.

Cons

The screen layout and formatting isn't as sleek as it could be

TA
AvatarImg

Tyler A.

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Zoho CRM logo

Zoho CRM

Excellent Free Version

Reviewed 5 years ago
Pros

This has a great free version with all the essentials needed to track your customers and create reoccurring invoices.

Cons

outside of the basics you will start to pay a price, not really a con since they are quality products.

AR
AvatarImg

Verified reviewer

Computer Software, 51-200 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Zoho CRM logo

Zoho CRM

Zoho is a very good alternative to Salesforce, one that I would recommend if you have a tight budget

Reviewed 5 years ago
Pros

It's very cost effective for users and with all the features included, it's a really handy tool that provides you with all the essentials that you need.

Cons

It's a *little* clunky compared to Salesforce. It's still good but when you compare with them, you can feel the difference. I wish it was a little more intuitive but again, you get what you pay for. It's still very very good.

AR
AvatarImg

Verified reviewer

Staffing and Recruiting, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho, you get what you pay for.

Reviewed 4 years ago
Pros

It is hard to argue with the price, I was using the free version. It did the bare minimum a CRM should be used for but not much else.

Cons

I had been using salesforce previously, I found that salesforce just had much more capabilities when it came to automation.

MF
AvatarImg

Michael F.

Internet, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Zoho CRM logo

Zoho CRM

Stick to Salesforce

Reviewed 2 years ago

fine CRM depending on the value, lacks customization of SF

Pros

the interface for the software was good but it just does not go as in depth and customizable as salesforce

Cons

software looks nice but i found it harder to use than salesforce. Im unsure of pricing but i would rather use salesforce

AR
AvatarImg

Verified reviewer

Industrial Automation, 201-500 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

As an assistant to a previous CEO/President I utilized Zoho as our CRM for the company.

Reviewed 5 years ago

Ease of use. Great price for a start up

Pros

We used the free version and it was very easy to be self taught. Ease of use was a definite plus for our team.

Cons

It didn't seem to have all the features of salesforce plus it wasn't as well known to put down on your resume as salesforce.

BF
AvatarImg

Ben F.

Venture Capital & Private Equity, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho is Awesome!

Reviewed 4 years ago
Pros

We user Zoho for everything. The CRM is useful and easy to use!

Cons

Works well but not as complete as salesforce

PP
AvatarImg

Paolo P.

Management Consulting, 1,001-5,000 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

The best since 2010

Reviewed 2 years ago

I started with zoho in 2010 for my startup and I select It for many customers

Pros

Really easy to use, freemium model and holistic integration. From CRM to ERP!

Cons

No one in my opinion. Better than Salesforce

GA
AvatarImg

Gurpreet A.

Marketing and Advertising, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho crm

Reviewed 4 years ago
Pros

The o erall suite of software is wonderful, the neess are well evaluated and implemented

Cons

Not placed right when compared to salesforce,

MJ
AvatarImg

Marthen J.

Real Estate, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

okay crm system

Reviewed 3 years ago

itsok

Pros

its cheap crm software its useful for any start up

Cons

price is expensive. salesforce is better for the features

AR
AvatarImg

Verified reviewer

Insurance, self-employed

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho

Reviewed 10 months ago

I liked it but my peers were not as convinced.

Pros

Simple, easy online user interface; Fast and responsive.

Cons

Not as well known as salesforce, most customers unfamiliar.

RS
AvatarImg

Richard S.

Leisure, Travel & Tourism, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Zoho CRM logo

Zoho CRM

Spend your money elsewhere

Reviewed 10 months ago

If it were up to me, I would have dumped it long ago.

Pros

It's cheaper than Salesforce but who isn't?

Cons

The modules don't talk to each other, there is zero support when you have questions and what would be standard in other software is NOT offered here, for example the email module and email template creation is a nightmare . Mailchimp is far superior with the email creation tools. The Zoho Social loses connection to social channels regularly. The Zoho Analytics won't connect to some of the modules for reporting, etc.

Mv
AvatarImg

Michiel v.

Retail, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

Cheap Salesforce alternative

Reviewed 3 years ago

Good alternative for when you can't afford Salesforce

Pros

You can customise quite a lot in this CRM tool

Cons

If you don't have a certain amount of licenses the Customer Service team takes ages too reply

AvatarImg
AvatarImg

Leila B.

Nonprofit Organization Management, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Zoho CRM logo

Zoho CRM

Not my favorite

Reviewed 4 years ago
Pros

The layout is more visibly pleasing than Salesforce

Cons

It wasn't very straightforward on how to use it. We were trained to use it and still had to ask questions monthly to clarify or get directions.

AvatarImg
AvatarImg

Daniel C.

Information Technology and Services, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

Great Platform to Stay Organized and Make a Profit

Reviewed 3 years ago

Cheaper and just as much customization as salesforce.

Pros

You can make a CRM for your self while making other CRMs for your clients. It is one of the best and most customization CRM solutions I have ever seen.

Cons

The support is a little slower than salesforce but really it isn't that bad.

MA
AvatarImg

Mark A.

Automotive, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Zoho CRM logo

Zoho CRM

Cheap and just ok

Reviewed 2 years ago

Good price. Ok product

Pros

This is a great cheap knockoff of Salesforce.

Cons

Not enough compatibility with addons such as dialing services.

TD
AvatarImg

Todd D.

Business Supplies and Equipment, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

I was a zoho customer but stopped using it

Reviewed 2 years ago

Great to start but then it got complicated and I stopped using it.

Pros

I switched to Zoho from Salesforce when I felt Salesforce became overly complicated and pricey for a small company. I like the price and the ease of operation.

Cons

When I first started using Zoho I like the straight forward approach and ease of operation. However, as they began adding modules I felt it was becoming as complicated as Salesforce and I started to go away from it.

AvatarImg
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Deepanshu G.

Aviation & Aerospace, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho CRM logo

Zoho CRM

ZOHO - A economical option for Mid sized organisation that cannot deploy salesforce or SAP

Reviewed 5 months ago

Mindblowing , Perfect for Small and Mid sized organization , and can be deployed without hiring high end technical person

Pros

The price , It is way to economical as compared to salesforce or SAP , that requires tons of financial input , and even after that Salesforce need expert manpower to manage and calibrate as per your organization need

Cons

Since I have been working as Salesforce developer as well and I am certified salesforce coach , I can say Zoho is perfect on its part , The only backslash is the community behind salesforce is much stronger than ZOHO developers and that where it need to focus on , rest it is perfert

AvatarImg
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Jacob B.

Media Production, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Zoho CRM logo

Zoho CRM

Not worth it

Reviewed 4 years ago

Overall, I didn't love it and continued with Salesforce.

Pros

I liked how basic they attempted to make the UX.

Cons

I ended up going with Salesforce, as I felt like I got more for my dollar including the support.

CW
AvatarImg

Colin W.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho CRM logo

Zoho CRM

Great CRM for Small to Medium sized businesses

Reviewed 5 years ago

It's better and cheaper than salesforce is some aspects.

Pros

All of the functionality it offers to a broad range of businesses. Forcasting and projections are our company's favorite tools.

Cons

It can be a little complicated to use with all of the extra features and steps to record new contacts and manage the account.

YB
AvatarImg

Yozet B.

Farming, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Zoho CRM logo

Zoho CRM

CRM review from Southmaq

Reviewed 4 months ago
Pros

It is a simpler app, with can be useful for sales team and management

Cons

It is not so scalable application compare with salesforce or Hubspot.

AR
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Verified reviewer

Marketing and Advertising, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho CRM

Zoho Vs Salesforce

Reviewed 4 years ago
Pros

I find Zoho much easier to use than Salesforce in terms of UI/UX. Salesforce is a more rudimentary CRM in terms of look/feel, however provides much more functionality. If you're a non-enterprise business, I would recommend Zoho over Salesforce due to cost and UI.

Cons

Not as feature rich as Salesforce, however the UI/UX makes up for it.

GR
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GOMATHI R.

Retail, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho CRM

Zoho CRM amazing value for money

Reviewed 2 years ago

Great. High ROI

Pros

Pleasant User interface, Easy to set up, Powerful automation features

Cons

Training content can be improved by having rich content like Salesforce Trailhead

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Miriam S.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho CRM

It has all the features we need for the price we need

Reviewed 6 years ago

Zoho CRM has a lot of Salesforce features, but not all the Salesforce complexity. I especially appreciate the custom fields feature, and the ability to integrate with other apps.

Pros

Pricing, custom fields, customer support, feature-rich.

Cons

Can be complicated for some people.

Vendor response

Thank you for posting your feedback. It may appear complicated, but trust me it is worth going through the learning curve :)

NV
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Nicole V.

Financial Services, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho CRM

Awesome for non-technical Owners

Reviewed 4 years ago

Very impressed with the ease of it.

Pros

Easy to use compared to Salesforce. Recommend ZOHO 100%!

Cons

Wasn't sure which edition to use. The comparison page wasn't detailed enough.

PS
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Pablo S.

E-Learning, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Salesforce Essentials

Best CRM

Reviewed 8 months ago

It is the best tool to have a clear vision of Leads, prospects, contacts and opportunities. It is my daily-basis right-hand

Pros

Salesforce is the most complete CRM, easy to use and very practical.

Cons

Reports are very complete and efficient, however, they could be quite more user-friendly

MK
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Mayank K.

Real Estate, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Salesforce Essentials

Reduce your dependency on spreadsheets

Reviewed 2 years ago

We require a CRM solution to track our customer data and enable sales intelligence. This tool does that perfectly. Pipeline management is a key task in Real Estate and this tool helps to achieve that in a great way.

Pros

There is a reason why this is the number 1 CRM solution in the world. It provides a unified view of your sales details and is mapped with the CRM for quick updates and reports.

Cons

Role Hierarchy & Permission sets are difficult to understand and multiple roles assigning can be difficult.

AR
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Verified reviewer

Public Relations and Communications, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Salesforce Essentials

The best CRM available

Reviewed 9 years ago

Light years ahead of the competition. There isn't a better overall CRM solution out there. Period.

Pros

No pros were added to this review

Cons

No cons were added to this review

NQ
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Nasir Q.

Insurance, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Salesforce Essentials

salesforce in health sciences

Reviewed 5 years ago
Pros

most comprehensive crm out there pretty much has solution for any business problem easy to scale and develop

Cons

learning curve expensive licensing need some sophostication in customization license per user and has some limits of what u csn do overall

RK
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Ryan K.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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